Avaya 9600 Series Installing And Administering page 144

Troubleshooting
, which requires manual intervention.
Possible error and status messages during installation of the phones
Message
Address Conflict
Bad Router
DHCP: CONFLICT
Finding router...
No Ethernet
Restarting...
SCEP: Failed
Subnet conflict
Updating: DO NOT UNPLUG THE
TELEPHONE
January 2020 Installing and Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP
Cause/Resolution
Cause: The phone has detected an IP Address
conflict.
Resolution: Verify administration to identify
duplicate IP Address(es).
Cause: The phone cannot find a router based on
the information in the DHCP file.
Resolution: Use static addressing to specify a router
address, or change administration on DHCP.
Cause: At least one of the IP Addresses offered by
the DHCP server conflicts with another address.
Resolution: Review DHCP server administration to
identify duplicate IP Address(es).
Cause: The phone is proceeding through boot-up.
Resolution: Allow the phone to continue.
Cause: When first plugged in (or during operation),
the SIP IP phone is unable to communicate with the
Ethernet.
Resolution: Verify the connection to the Ethernet
jack, verify the jack is Category 5, verify power is
applied on the LAN to that jack, etc.
Cause: The phone is in the initial stage of rebooting.
Resolution: Allow the phone to continue.
Cause: Simple Certificate Enrollment Protocol
(SCEP) has rejected a request for a certificate.
Resolution: Although the SCEP server connection is
terminated, startup continues. No action required.
Cause: The phone is not on the same VLAN subnet
as the router.
Resolution: Administer an IP Address on the phone
using static address or or administer network
equipment to administer the phone appropriately.
Cause: The phone is updating its software image.
Resolution: Allow the phone to continue.
Deskphones SIP
Comments on this document? infodev@avaya.com
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