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Avaya 9600 Series Instruction Manual

Ip deskphone sip
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See also: User Manual , Installation Manual
Using Avaya 9601 IP Deskphone SIP
Release 7.1.7
Issue 1
October 2019

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Summary of Contents for Avaya 9600 Series

  • Page 1 Using Avaya 9601 IP Deskphone SIP Release 7.1.7 Issue 1 October 2019...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// written consent of Avaya can be a criminal, as well as a civil offense WWW.MPEGLA.COM. under the applicable law. Compliance with Laws...
  • Page 4 AC adapters shipped with the equipment or specified by harmful interferences in a residential installation. This equipment Avaya to be used with the equipment. If you use any generates, uses and can radiate radio frequency energy and, if not other equipment, it may cause failures, malfunctioning, installed and used in accordance with the instructions, may cause or fire.
  • Page 5 All non-Avaya trademarks are the property of their respective owners. ® Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.

  • Page 6: Table Of Contents

    Contents Chapter 1: Introduction......................11 ..........................11 Purpose ........................11 Change history Chapter 2: Setting up Avaya 9601 IP Deskphone SIP............12 .................. 12 Introduction to the 9601 SIP deskphone ........................13 Physical layout ........................15 Deskphone stand ...................... 15 Administrative messages ............
  • Page 7 Dropping or Disconnecting the last participant from a conference call ......................... 46 Handling Contacts ....................46 Using the contacts feature ....................46 Searching for a contact ......................47 Extended searching October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...
  • Page 8 ............... 67 Displaying your extension on outgoing calls ................67 Setting up enhanced call pickup alerting ....................68 Tracing a malicious call ......................68 Setting mute alert October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...
  • Page 9 ....................85 Setting key repeat delay ....................85 Changing the language ..................... 85 Setting the time format ..................... 86 Setting headset profile ................86 Configuring Hearing Aid Compatibility October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...
  • Page 10 Chapter 6: Troubleshooting....................89 ....................89 Limited access during failover Chapter 7: Resources......................91 ........................91 Documentation ............. 93 Finding documents on the Avaya Support website ....................93 Viewing Avaya Mentor videos ..........................94 Support October 2019 Using Avaya 9601 IP Deskphone SIP...

  • Page 11: Chapter 1: Introduction

    Chapter 1: Introduction Purpose This document describes how to use 9600 Series IP Deskphonesfeatures. This document is intended for people who want to learn how to use 9600 Series IP Deskphonesfeatures. Change history Date Summary of changes 06–03–2017 New chapter titles and component maps added for aligning with the latest CE template.

  • Page 12: Chapter 2: Setting Up Avaya 9601 Ip Deskphone Sip

    Chapter 2: Setting up Avaya 9601 IP Deskphone SIP Introduction to the 9601 SIP deskphone Your deskphone provides many features that include: • Viewing and managing your calls, call logs, and contacts list • Customizing your deskphone • Accessing your voice mail •...

  • Page 13: Physical Layout

    Your deskphone might have labeled buttons. The following table provides descriptions of buttons and features of the 9601 deskphones. The newer versions of the 9601 deskphones do not have these labels. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...
  • Page 14 Press History to view the history of your outgoing, incoming, and missed calls. Avaya Menu Press Avaya Menu to configure options and settings, access the browser, log out, or view network information. Volume Press Volume to adjust the volume of the handset, headset, speaker, and ringer..

  • Page 15: Deskphone Stand

    Locking and logging in to and logging out of your deskphone Logging in and out maintains your preferences, call information, and options if you share a telephone with other users. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 16: Logging In To Your Phone

    Setting up Avaya 9601 IP Deskphone SIP Note: Depending on how your phone is administered, for example, whether Call Log History backup is enabled or not, Call history may be lost when you log out your extension. Logging in to your phone About this task Perform this task to log in to your phone.

  • Page 17: Logging Out Of Your Deskphone

    Logging out of your deskphone Procedure 1. Press Avaya Menu.. 2. Press Settings. 3. Press Log Out to choose Log Out. 4. Press Yes when the deskphone prompts for confirmation. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 18: Chapter 3: Navigation

    See the topic Making an auto intercom call for more description. Auto Callback See the topic Setting up automatic call back for more information. See the topic Bridge Call Appearance for more information. Table continues… October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...
  • Page 19 See the topic Tracing a malicious call for more information. Multiple Device Access See the topics Handling a call by using MDA and Logging in to your deskphone for more information. Table continues… October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 20: About Icons

    The ringer volume is off due to pressing - on the Volume button until the volume turns off. To reinstate volume, press + on the Volume button. Table continues… October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 21: Call History Icons For 9608/9608G Deskphones

    Indicates that you did not answer the call or had forwarded the call to your voice mail. Answered call Indicates that you have answered the call. Table continues… October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 22: Presence Icons

    You can view presence icons only if the presence tracking feature is configured for your deskphone. MLPP icons for 9608/9608G Icon Name Description Priority Priority icon for a priority call. Table continues… October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 23: Avaya Menu

    Administration menu. When you press Avaya Menu , you see one of the following menus, depending on how your administrator has set up your system and on the applications available to you:...

  • Page 24: Network Information

    Your system administrator might ask you to check the phone or network settings to investigate problems. You can get network information from the Avaya Menu. The monochrome icons are valid for Avaya 9601 IP Deskphones SIP and the colored icons for Avaya 9611G IP Deskphones SIP model.

  • Page 25: Chapter 4: Operation

    Screen on Ringing option to Yes. Note: To automatically display the Phone screen when you receive an incoming call, set the Phone Screen on Ringing option to Yes. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 26: Answering An Incoming Precedence Call

    Hold Recall feature, which alerts you visually and with a priority ring to remind you of a held call after a certain period of time. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 27: Muting A Call

    Answering a call on a bridged line is the same as answering the call on a primary line. For multiple call appearance alerting, the phone highlights the call appearance with the most recent incoming call. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 28: Picking Up A Call To Another Extension

    When your administrator has set up your phone as part of a "pickup group" use the Call Pickup feature to answer any other phone in the group. Procedure 1. From the Phone screen, gain access to the Features screen. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 29: Interrupting A Call With A Whisper Page

    2. Scroll down to Call Park, and press one of the following: • OK • Corresponding line button A checkbox is selected and is displayed on screen. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 30: Unparking A Call

    An unattended transfer is when you transfer an active call without establishing a call with the call- transfer recipient. Procedure 1. On an active call, press or tap the Transfer softkey. The phone displays the Enter transfer destination screen. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 31: Making An Attended Transfer

    An attended transfer is when you put an active call on hold and establish a second call with the call-transfer recipient before transferring the call. Procedure 1. On an active call, press or tap the Transfer softkey. The phone displays the Enter transfer destination screen. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 32: Making A Blind Transfer

    • Held Call: Displays the held call line appearance as an option and switches to the Select Transfer Method screen. • Recents: Displays the recent call history as an option and switches to the Select Transfer Method screen. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 33: Transferring A Call To A Monitored Phone

    The system puts the active call on hold and rings the monitored phone. 4. To complete the transfer, perform one of the following actions: • Press the Complete soft key. • On-hook the handset. • Press the Speaker button. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 34: Viewing The Status Of Monitored Stations

    2. If necessary, scroll down to Transfer to Voice Mail. 3. Press OK or Enter to transfer the bridged call to its respective voice mail system. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 35: Independent Alerting For Each Bridged Call Appearance

    Sending an active call to voicemail Before you begin The feature is available only if the administrator enables the option for your extension. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 36: Handling Outgoing Calls

    There are five methods by which you can make a priority call: • Dial plan configuration: Configuration is done on Local Session Controller (LSC) or Enterprise Session Controller (ESC) with Feature Access Code (FAC). October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 37: Making A Precedence Call By Using Dial Plan Configuration

    Making a precedence call by using the Main menu Procedure 1. Press Main menu. 2. Select . 3. On the Precedence Selection screen, select the precedence level. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 38: Making An Emergency Call

    2. If you are working with a redial list, scroll to the number to call and press Call or OK or press the corresponding line key (LED). October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 39: Speed Dialing A Person

    2. To edit the number, press Bksp to erase one character at a time. 3. To change the character format, press the More > 123 softkeys. 4. Press Call. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 40: Calling A Person From The Contacts List

    Contacts list. To locate a person on your Contacts list, see Searching for a contact on page 46. Procedure 1. Press Contacts. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 41: Dialing An E.164 Number

    2. Press the line button corresponding to the line with the link or press OK. Result The phone starts a call to the person or number associated with the click to dial link. Speed dialing to a monitored extension October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 42: Making An Outgoing Call On A Bridged Line

    Priority Calling. Procedure 1. Before dialing, press Main menu. Before dialing, scroll right from the Phone screen to gain access to the Features screen. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 43: Making An Auto Intercom Call

    The extensions in the group that you are calling auto answer the page. 2. Wait for seven seconds before you speak as the phone requires that time to allow an audio path. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 44: Calling Someone In Your Intercom Group

    Adding a person to an active call About this task You can add participants to an active call to set up a conference call. Before you begin Start a call. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 45: Joining Two Active Calls

    Putting a conference call on hold and resuming a call About this task Use this procedure to put a conference participant on hold, while other participants continue the conference call. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 46: Dropping Or Disconnecting The Last Participant From A Conference Call

    With each successive dialpad key press, the phone displays the matching entries. Procedure 1. Press Contacts. 2. Use the dialpad to type the name that you want to search. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 47: Extended Searching

    Viewing the details for a contact Procedure 1. Press Contacts. 2. Select the contact that you want to view. 3. Press Details to see the information available for that contact. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 48: Adding A New Contact

    The primary number is the one that will always display without having to go into contact details. 6. Scroll to the next field and choose the type of number that you entered: Work, Home, Mobile. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 49: Editing A Contact

    5. Press OK. 6. Use the Up and Down navigation keys to choose the ring tone of your choice and press 7. Press Back. 8. Press Save. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 50: Deleting A Contact

    3. To copy a contact from the Exchange server to the contacts list, press +Local. 4. On the Contact Edit screen, specify the name, telephone numbers, and telephone types for the contact. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 51: Handling Presence

    2. Press Select to select My Presence. 3. Scroll and press Select to choose any of the following options: • Automatic: To let the phone manage the presence state. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 52: Enabling Sac When Dnd Is Active

    3. Select Away Timer and change the value to On. 4. Select Away Timer Value. 5. Enter the time in minutes. You can enter any value in the range of 5 to 999. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 53: Handling Call History

    History LED and shows the missed calls on the top line. Viewing the call history Procedure 1. Press Recents. You can go to the top of the list by pressing Recents again. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 54: Viewing Call History Details

    Removing an entry from call history Procedure 1. Press Recents. 2. Select the number you want to delete. 3. Press More, and then press Delete. 4. Press Yes to confirm the deletion. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 55: Clearing All Call History Entries

    5. Press Change or OK or the corresponding line key to turn call history logging on or off. 6. Press Save. Handling Calendar Using the Calendar If your administrator has set up the Exchange Integration option through Avaya Menu > ® Advanced Options, you can integrate the Microsoft Exchange Server calendar with your phone.

  • Page 56: Reviewing Your Appointments

    If you have set the Exchange Reminder Time option to Yes, the phone displays a pop-up to remind you of the upcoming calendar appointments when the Exchange Reminder Time that you set is reached. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...
  • Page 57 When you get a reminder, perform one of the following actions: • To ignore the reminder now, but to be reminded after the snooze period, press Snooze. • To ignore the reminder completely, press Dismiss. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 58: Chapter 5: Customization

    On the Phone screen, use the right navigation button to gain access to the Features screen. To return to the main Phone screen, press Phone or scroll to the left. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 59: Monitoring Other Extensions At A Glance

    Busy Indicator icons look the same as Presence “Available” and “On a call” icons but they might differ depending on the phone or the button module model. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...
  • Page 60 Customization The following table displays the Busy Indicator icons and LED indication for 9600 Series IP Deskphones, JBM24 Button Module, and Avaya J100 Expansion Module. State Phone icons JBM24 Button Avaya J100 Red LED for Green LED for Module icons...
  • Page 61 The phone displays the Transfer now or talk with [BI extension number]? window. 3. Press Talk. The current call is placed on hold, and a call to the monitored user is established. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 62: Sla Mon

    9601/9608/9611G/9621G/9641G/9641GS IP phones SIP. Long-term acoustic exposure protection 9600 Series IP Deskphones have the long-term acoustic exposure protection to prevent the users from getting acoustic shocks. This feature reduces the loud volume of the conversations on the phone call to permissible acoustic limits. The user can set the permissible acoustic limit to dynamic or predefined static values.

  • Page 63: No Hold Conference

    No Hold Conf button, the call is placed to the pre-configured number when the participant answers the call joins the no hold conference. If the participants do not answer the call within the configured time-out duration 9600 Series IP Deskphones will display the appropriate message on the phone screen.

  • Page 64: Assigning Labels To Auto-Dial Numbers

    You will get appropriate messages displayed on the top bar of your phone screen when you are attempting no hold conference. Half width mode is only supported in Avaya 9608/9608G and Avaya 9611/9611G IP Deskphones. Before you begin Alternatively, Ensure that the administrator has activated the no hold conference feature, and you are on an call.

  • Page 65: Setting Up Automatic Call Back

    There are three types of Enhanced Call Forwarding: • Enhanced Call Forwarding Unconditional: To forward all calls. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 66: Setting Rules For Enhanced Call Forwarding

    You can override the system (default) setting to display your extension on outgoing calls. Use the Calling Party Number Blocking feature to prevent your number from displaying. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 67: Displaying Your Extension On Outgoing Calls

    6. Press Select or OK. 7. Select the ring tone using the navigation keys. 8. To set the type of alerts for call pickup, select Call Pickup Indication. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 68: Tracing A Malicious Call

    4. Select Call Settings. 5. Press Select or OK. 6. Select Mute Alerting. 7. Press Change or OK to toggle between the choices: None, Audible, Visible, and Both. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 69: Activating The Lncc Feature

    Result The deskphone deactivates the Limit Number of Concurrent Calls (LNCC) feature and removes the LNCC icon from the top line. Visual alert for an encrypted call October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 70: Activating Ec500 For Simultaneous Ringing On Multiple Phones

    2. Scroll to Extend Call , and press OK to forward the call to your mobile phone. 3. Answer the call on your cell phone. The call remains active on your phone, so you can switch back to your phone at any time. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 71: Hunt Group Busy

    Send All softkey appears on the Phone screen for idle calls. You can also turn Send All Calls on or off by using the phone Features list. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 72: Using Bridged Call Appearances

    A bridged call appearance is of another user and enables you to determine if that call appearance is in use, answer calls on that appearance, or join a call in October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 73: Retrieving A Voice Message

    3. Press Select or OK. The WML browser opens the home page. 4. Scroll to the link that you want to view. 5. Press OK to open the link. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 74: About Hotline

    ® To override call redirection, the administrator must configure on Avaya Aura Session Manager: • The monitored phone setting that enables the monitoring phone to override call redirection directly or through a choice provided to the user.

  • Page 75: Customizing Settings

    Customizing Settings ® For more information to set the overriding permission on Avaya Aura Session Manager, see ® Administering Avaya Aura System Manager. The following table shows different icons of the Team Button feature for the 9611G IP phone. Customizing Settings Using options and settings The Options &...

  • Page 76: Displaying The Phone Screen On Receiving A Call

    1. Press Avaya Menu. 2. Press Select to select Options & Settings > Call Settings > Display Call Timers. 3. Press Change to select Yes or No. 4. Press Save. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 77: Setting Redial Options

    1. Press Avaya Menu. 2. Press Select to select Options & Setting > Call Settings > Audio Path. 3. Press Change to select Headset or Speaker. 4. Press Save. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 78: Setting Dialing Options

    1. Press Avaya Menu. 2. Press Select to select Options & Settings > Call Settings > Toggle Name/Number. 3. Press Change to select On or Off. 4. Press Save . October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 79: Setting Up Speed Dialing

    Use this task to gain access to the favorite list for quick access to a contact or a feature. Procedure 1. Scroll past through the last call appearance. 2. Highlight the required contact or feature. 3. Press Call or Select as applicable. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 80: Personalizing Button Labels

    2. Select Options & Settings > Screen & Sound Options > Contrast. 3. Use the arrow keys to increase or decrease the brightness or contrast. 4. Press Save or OK. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 81: Changing The Ring Pattern

    • Caller: To hear the ring tone that you specified for the caller. • Forwarder: To hear the ring tone that you specified for the first phone that forwarded the call. 4. Press Save. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 82: Setting A Ring Tone For Team Button

    2. Press Select to select Options & Settings > Screen & Sound Options > BCA Ring Type. 3. Select the bridged call appearance for assigning the ring tone. 4. Select the bridged call appearance for assigning the ring tone. . October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 83: Setting A Call Pickup Ring Tone

    • Audible: Provides an audio alert. • Visual: Provides a visual alert. • Both: Provides both audio alert and visual alert. • None: Provides no call pickup alert. 4. Press Save. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 84: Turning Button Click Sounds On And Off

    2. Press Select to select Options & Settings > Screen & Sound Options > Continuous Scrolling. 3. Press Change to turn continuous scrolling on or off. 4. Press Save. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 85: Setting Key Repeat Delay

    10. Press Yes to confirm the selected language. Setting the time format You can change the way the time displays on your screen. The time format is either 12 or 24 hours. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 86: Setting Headset Profile

    3. Press Select to select Options & Settings > Advanced Options > Headset Profile. 4. Press Change or OK button to select the profile that matches your headset. For more information on headset profiles that Avaya supports, see the document Avaya ®...

  • Page 87: Enabling Wireless Headset Bidirectional Signaling

    Exchange Server. After establishing your credentials, you can set your calendar preferences. Procedure 1. Press Avaya Menu. 2. Press Select to select Options & Settings > Advanced Options > Exchange Integration. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...
  • Page 88 7. Press Save to save your settings and preferences. Note: When Exchange calendar is active, a Calendar label displays beneath your last call appearance on the Phone screen. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 89: Chapter 6: Troubleshooting

    • During the transition to a new server, any active conference calls, call transfers, and held calls may be dropped. Incoming calls may not reach you; such calls may go to voice mail. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...
  • Page 90 • You can access the Web applications during failover. However, any “click to dial” links will not work until the phone transitions to the alternate server. • Transitions back to the normal server will restore all original functionality. October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 91: Chapter 7: Resources

    Chapter 7: Resources Documentation See the following related documents at http://support.avaya.com. Title Use this document to: Audience Overview ® Avaya Aura Session Manager See characteristics and capabilities, For people who want Overview and Specification including feature descriptions, to gain a high-level...
  • Page 92 Using Avaya IP Office Platform See information about the maintenance For people who System Status Application tasks for System Status Application. maintain System Status Application. Table continues… October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

  • Page 93: Finding Documents On The Avaya Support Website

    Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. Procedure •...

  • Page 94: Support

    The Video content type is displayed only when videos are available for that product. In the right pane, the page displays a list of available videos. • To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and do...
  • Page 95 ............61 consultative ............icons and LED indication ..........blind transfer ..............32 making a call ..............60 to a monitored phone ............33 making a conference call ..........60 unattended ..............30 October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...
  • Page 96 ................enhanced call forwarding ..........65 removing a call from ............. edit dialing ................39 turning off ..............55 Edit dialing ................viewing call details ............54 emergency call ..............38 October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...
  • Page 97 ............36, Hunt Group Busy ............prefix digits ..............priority ................42 Priority softkey .............. malicious call tracing ............68 page ..................29 messages Parking calls ................ about ................15 October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...
  • Page 98 ............. setting headset profile ............86 signaling ................87 ™ SLA Mon ................Speaker ................speed dialing calling a person ............Speed Dialing setting up ..............support .................94 October 2019 Using Avaya 9601 IP Deskphone SIP Comments on this document? infodev@avaya.com...

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