Chapter 10: Troubleshooting; Sla Mon ™ Agent; Error Conditions - Avaya 9600 Series Installing And Administering

Chapter 10: Troubleshooting

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SLA Mon agent
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SLA Mon technology is a patented Avaya technology embedded in Avaya products to facilitate
advanced diagnostics. The phones support SLA Mon
Server (ADS). SLA Mon
diagnostic functions, such as:
• Endpoint Diagnostics
- The ability to remotely control IP phones, to assist end users with IP Phone configuration
and troubleshooting.
- The ability to remotely generate single and bulk test calls between IP phones.
- The ability to remotely execute limited packet captures on IP phones to troubleshoot and
diagnose IP phone network traffic.
• Network Monitoring
- The ability to monitor multiple network segments for performance in terms of packet loss,
jitter, and delay.
- The ability to monitor hop-by-hop QoS markings for voice and video traffic.
Note:
The root trusted certificate used for the SLA Mon
trusted certificate list administered using TRUSTCERTS.
For example: SET TRUSTCERTS slamonRootCA.crt, rootCertRNAAD.cer

Error conditions

There are three areas where installers can troubleshoot problems before seeking assistance from
the system or LAN administrator:
• Check both the power and Ethernet wiring for the following conditions:
- Whether all components are plugged in correctly.
- Check LAN connectivity in both directions to all servers - DHCP, HTTP, HTTPS, Avaya
Communication Manager, and/or SIP Proxy server.
- If the phone is supposed to be powered from the LAN, ensure that the LAN is properly
administered and is compliant with IEEE 803.3af.
January 2020 Installing and Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP
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server controls the the SLA Mon
Deskphones SIP
Comments on this document? infodev@avaya.com
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agent which works with Avaya Diagnostic
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agents to execute advanced
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server certificate must be added to the
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