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Avaya 9600 Series User Manual

Ip office 9.0
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See also: Instruction Manual , Installation Manual
IP Office 9.0

9600 Series User Guide

Issue 06e - (03 February 2014)

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Summary of Contents for Avaya 9600 Series

  • Page 1: 9600 Series User Guide

    IP Office 9.0 9600 Series User Guide Issue 06e - (03 February 2014)
  • Page 2 Concurrent User License (CU). End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. A “Unit” means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an e-mail or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the...
  • Page 3 Each Product has its own ordering code. Note that each instance of a Product must be separately licensed and ordered. “Instance” means one unique copy of the Software. For example, if the end user customer or Avaya channel partner would like to install two instances of the same type of Products, then two Products of that type must be ordered.
  • Page 4 Contact Avaya Support See the Avaya Support website: http://support.avaya.com for product notices and articles, or to report a problem with your Avaya product. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com, scroll to the bottom of the page, and select Contact Avaya Support.

  • Page 5: Table Of Contents

    6.3 Transferring a Call to Your Mobile ..............45 13.5 Unlocking the Phone ..............81 Account Codes 13.6 Changing Your Security PIN ..............81 7.1 Forced Account Code Entry ..............48 9600 Series User Guide Page 5 IP Office 9.0 Issue 06e (03 February 2014)
  • Page 6 ..............107 19.9 Group Service Status ..............133 Home Screen 19.10 Mobile Twinning ..............133 17.1 Editing Your Home Screen ..............111 19.11 Parked Calls ..............134 9600 Series User Guide Page 6 IP Office 9.0 Issue 06e (03 February 2014)
  • Page 7 23.29 Short Codes ..............157 23.30 Small Community Network ..............157 23.31 System Administrator ..............157 23.32 System Phone User ..............157 23.33 Twinning ..............157 Index ................159 9600 Series User Guide Page 7 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 9: Introduction

    Chapter 1. Introduction 9600 Series User Guide Page 9 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 11: Important Safety Information

    Introduction: 1. Introduction This guide is for 9600 Series telephones supported an Avaya IP Office telephone system running in IP Office Essential Edition, Preferred Edition, Advanced Edition or Server Edition mode.. · 9600 Series Phones These IP phones are supported by IP Office and other Avaya telephone systems. Running H.323 firmware, the...

  • Page 12: 9608 Telephone

    Note also that there are features that the system administrator can assign that are not available for you to assign. This guide includes only the features that are available for you to assign if required. 9600 Series User Guide Page 12 IP Office 9.0...

  • Page 13: 9611 Telephone

    Note also that there are features that the system administrator can assign that are not available for you to assign. This guide includes only the features that are available for you to assign if required. 9600 Series User Guide Page 13 IP Office 9.0...

  • Page 14: 9620 Telephone

    Note also that there are features that the system administrator can assign that are not available for you to assign. This guide includes only the features that are available for you to assign if required. 9600 Series User Guide Page 14 IP Office 9.0...

  • Page 15: 9621 Telephone

    Note also that there are features that the system administrator can assign that are not available for you to assign. This guide includes only the features that are available for you to assign if required. 9600 Series User Guide Page 15 IP Office 9.0...

  • Page 16: 9630 Telephone

    Note also that there are features that the system administrator can assign that are not available for you to assign. This guide includes only the features that are available for you to assign if required. 9600 Series User Guide Page 16 IP Office 9.0...

  • Page 17: 9640 Telephone

    Note also that there are features that the system administrator can assign that are not available for you to assign. This guide includes only the features that are available for you to assign if required. 9600 Series User Guide Page 17 IP Office 9.0...

  • Page 18: 9641 Telephone

    Note also that there are features that the system administrator can assign that are not available for you to assign. This guide includes only the features that are available for you to assign if required. 9600 Series User Guide Page 18 IP Office 9.0...

  • Page 19: 9650 Telephone

    Note also that there are features that the system administrator can assign that are not available for you to assign. This guide includes only the features that are available for you to assign if required. 9600 Series User Guide Page 19 IP Office 9.0...

  • Page 20: Button Modules

    9620 Phones and 9621 Phones These phones do not support any additional button modules. 9600 Series User Guide Page 20 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 21: Phone Keys

    · · On touch screen phones, these buttons are replaced by their text labels on the screen. · The CONFERENCE, DROP, HOLD, REDIAL and TRANSFER keys found on other Avaya phones are presented as soft key functions relative to the current call.

  • Page 22: Status Letters

    Once attached, the stand can be used in either position to change the angle of the phone. The angle of the phone can also be adjusted as shown below. The angle of the display can also be adjusted. 9600 Series User Guide Page 22 IP Office 9.0...
  • Page 23 Other Stands If the phone needs to be used in a situation other than on a desk, for example wall-mounted, a number of other stand designs are available from Avaya. Contact your system administrator. 9600 Series User Guide Page 23 IP Office 9.0...

  • Page 25: Making Calls

    Chapter 2. Making Calls 9600 Series User Guide Page 25 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 26: En-Bloc Dialing

    Call Settings. Press Select. 4. Use the up and down arrow keys to highlight En-Bloc Dial. 5. Use Change button to select On or Off. 9600 Series User Guide Page 26 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 27: Call Soft Key Options

    Put your current call on hold and present dial tone for you to dial the number to which you want to transfer the call. · ToVM Send an alerting call to your voicemail. 9600 Series User Guide Page 27 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 28: Calling From The Contacts List

    Use the up and down arrow keys to scroll through the records. 2. Press Call to call the number displayed in the call record. 9600 Series User Guide Page 28 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 29: Redialling A Previous Number

    4. Press Change to switch the option On or Off. 5. Press Save. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9600 Series User Guide Page 29 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 30: Adjusting The Call Volume

    HEADSET key is lit. Pressing the key again will end the call. · If the call is connected on the phone's handset, replacing the handset will end the call. 9600 Series User Guide Page 30 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 31: Answering Calls

    Chapter 3. Answering Calls 9600 Series User Guide Page 31 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 32: Answering Another Call

    Note: This guide assumes that auto hold is enabled (the default). The system administrator can disable auto hold for the system, in which case calls are automatically disconnected rather than held. 9600 Series User Guide Page 32 IP Office 9.0...

  • Page 33: Diverting A Call To Voicemail

    · To answer the page call, press the Answer soft key. The call is turned into a normal call. You can continue handsfree or pickup the handset. · To ignore the page call, press the Drop soft key. 9600 Series User Guide Page 33 IP Office 9.0...

  • Page 34: Using Call Pickup

    Pickup a call ringing a user's extension number (N). · Pickup a Group Members Call: *53*N# Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call. 9600 Series User Guide Page 34 IP Office 9.0...

  • Page 35: Redialling

    Chapter 4. Redialling 9600 Series User Guide Page 35 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 36: Open Call Log Mode

    If this mode is selected, pressing Redial will immediately repeat the most recent outgoing call in your call log. None of the other redial functions will be accessible. 6. Press Change to change the mode. 7. When the desired mode is displayed, press Save. 9600 Series User Guide Page 36 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 37: Holding And Parking Calls

    Chapter 5. Holding and Parking Calls 9600 Series User Guide Page 37 IP Office 9.0 Issue 06e (03 February 2014)
  • Page 38 ... can be used with conference calls..can be used to start or add calls to a conference..the call is assigned a unique ID. 9600 Series User Guide Page 38 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 39: Holding Calls

    2. Scroll the display using the up and down arrow keys, the held call will appear with a icon. Press the Connect soft key to take the call off hold. 9600 Series User Guide Page 39 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 40: Switching Between Calls

    However, if you are the only internal user in the conference, depending on your telephone system's configuration, dropping yourself might end the conference. 9600 Series User Guide Page 40 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 41: Parking Calls

    5. To unpark a particular call, press the Connect soft key. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9600 Series User Guide Page 41 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 43: Transferring Calls

    Chapter 6. Transferring Calls 9600 Series User Guide Page 43 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 44: Transferring To Voicemail

    However, if you are the only internal user in the conference, depending on your telephone system's configuration, dropping yourself might end the conference. 9600 Series User Guide Page 44 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 45: Transferring A Call To Your Mobile

    Transfer to Mobile. Press Select. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9600 Series User Guide Page 45 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 47: Account Codes

    Chapter 7. Account Codes 9600 Series User Guide Page 47 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 48: Forced Account Code Entry

    Access to the enter account code menu can be assigned to a feature button configured with the Account Code Entry action. The button can also be preset with a specific account code. 9600 Series User Guide Page 48 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 49: Conference Calls

    Chapter 8. Conference Calls 9600 Series User Guide Page 49 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 50: Starting A Conference

    4. If they answer and want to join the call, press Conf again. 5. If they do not want to join the call or do not answer, press Drop and then press the appearance key of the held call. 9600 Series User Guide Page 50 IP Office 9.0...

  • Page 51: Viewing Conference Details

    Warning: This only applies to conference calls hosted by your own telephone system. Holding your call to a conference hosted on another telephone system may cause that conference to hear your system's music on hold. 9600 Series User Guide Page 51 IP Office 9.0...

  • Page 53: Headset/Handsfree Operation

    Chapter 9. Headset/Handsfree Operation 9600 Series User Guide Page 53 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 54: Headset Operation

    5. Press Change to change the setting between Headset and Speaker. 6. When completed, press the Save soft key. 7. Press the Back / Exit soft keys to exit the menus. 9600 Series User Guide Page 54 IP Office 9.0...

  • Page 55: Handsfree Speaker Operation

    5. Press Change to change the setting between Headset and Speaker. 6. When completed, press the Save soft key. 7. Press the Back / Exit soft keys to exit the menus. 9600 Series User Guide Page 55 IP Office 9.0...
  • Page 56 9600 Series User Guide Page 56 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 57: Contacts/Directory

    Chapter 10. Contacts/Directory 9600 Series User Guide Page 57 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 58: Managing External Contacts

    · External directory contacts imported by the system from other sources cannot be edited. However, if a local entry is created with the same name or number as an imported entry, the imported entry is discarded in favour of the local one. 9600 Series User Guide Page 58 IP Office 9.0...

  • Page 59: Viewing Contacts Details

    Edit · Edit the name and number. Delete · Delete the name and number. · Add a new personal directory contact. 9600 Series User Guide Page 59 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 60: Making A Call From The Directory

    To view more details of the highlighted name press Details. To return to the directory press List. 3. When the required entry is highlighted, press Select. 4. You will be returned to the menu in which you selected the Dir soft key. 9600 Series User Guide Page 60 IP Office 9.0...

  • Page 61: Adding A New Contact

    Pause soft key to enter a comma (,) for a 1 second pause in the number dialing. 5. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. 9600 Series User Guide Page 61 IP Office 9.0...

  • Page 62: Editing A Contact

    5. Press the Delete soft key again to confirm the action. Note: If you have been configured as a system phone user by the system administrator, then you can also add, edit and delete some external directory contacts. 9600 Series User Guide Page 62 IP Office 9.0...

  • Page 63: Call History

    Chapter 11. Call History 9600 Series User Guide Page 63 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 64: Voicemail

    2. The call log on other types of phones is a local call log maintained by that phone. It will not move with you when you hot desk and it will be lost if the phone is restarted. 3. The redial function uses the outgoing call records stored in the call log. 9600 Series User Guide Page 64 IP Office 9.0...

  • Page 65: Accessing The Call Log/History

    Use the up and down arrow keys to scroll through the records. 2. Press Call to call the number displayed in the call record. 9600 Series User Guide Page 65 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 66: Viewing Call Details

    · +Contact Add the name and number to your personal directory. You can edit the details before they are added. · Delete All Delete all the records. 9600 Series User Guide Page 66 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 67: Deleting A Record

    Pause soft key to enter a comma (,) for a 1 second pause in the number dialing. 5. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. 9600 Series User Guide Page 67 IP Office 9.0...

  • Page 69: Voicemail

    Chapter 12. Voicemail 9600 Series User Guide Page 69 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 70: Message Waiting Indication

    They remain lit until you have played each of the new messages. The system administrator can also configure it so that you receive new message waiting indications for hunt groups. 9600 Series User Guide Page 70 IP Office 9.0...

  • Page 71: Visual Voice

    (24 hours for embedded voicemail, 30 days for Voicemail Pro). For voicemail messages on a Voicemail Pro system, the system administrator can customize the delay and can also apply automatic deletion times to new and saved messages. 9600 Series User Guide Page 71 IP Office 9.0...

  • Page 72: Sending A Message

    6. When the required setting is displayed, press Save. To exit without changing the setting, press Cancel. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9600 Series User Guide Page 72 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 73: Mailbox Greeting

    Intuity voicemail allows a number of greetings to be recorded and then used for different call types (internal, external, etc). These greetings are set up and recorded through the mailbox voice prompt interface. They can also be set up and recorded using the one-X Portal for IP Office application. 9600 Series User Guide Page 73 IP Office 9.0...

  • Page 74: Mailbox Name

    · The new password must be at least four digits long. · A series of numbers (for example 1234) or repeated numbers are not allowed. 6. When the desired password is complete, press Save. 9600 Series User Guide Page 74 IP Office 9.0...

  • Page 75: Switching Voicemail On/Off

    1. If the call is not the currently highlighted call on the display, use the up and down arrow keys to highlight it. 2. Press the To VM soft key. The call is redirected to your mailbox. 9600 Series User Guide Page 75 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 77: Logging In/Out

    Chapter 13. Logging In/Out 9600 Series User Guide Page 77 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 78: Default Short Codes

    Log in to a phone using your extension number (N) and login code (P). · Log Out: *36 Log yourself out from the phone where you are currently logged in. 9600 Series User Guide Page 78 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 79: Logging In

    1. Press Select. 2. The login menu is displayed. 3. Enter your extension number and press Next . 4. Enter your security PIN (login code). 5. Press Done. 9600 Series User Guide Page 79 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 80: Logging Out

    4. The phone is now locked as indicated by the display. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9600 Series User Guide Page 80 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 81: Auto Lock

    7. The 'Security PIN changed' message will appear for a few moments. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9600 Series User Guide Page 81 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 83: Redirecting Calls

    Chapter 14. Redirecting Calls 9600 Series User Guide Page 83 IP Office 9.0 Issue 06e (03 February 2014)
  • Page 84 Group Internal External Voicemail Follow Me Follow Me To Follow Me Here Forward Forward on Busy Forward on No Answer Forward Unconditional Do Not Disturb Twinning 9600 Series User Guide Page 84 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 85: Follow Me

    *14# to cancel follow me. · Cancel All Forwarding: *00 Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). 9600 Series User Guide Page 85 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 86: Follow Me To (Features Menu)

    · Press the Save soft key to set the 'follow me here.' Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9600 Series User Guide Page 86 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 87: Forwarding Calls

    , the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your 'no answer' time (default 15 seconds). This is not always possible for calls that have been forwarded to an external number. 9600 Series User Guide Page 87 IP Office 9.0...
  • Page 88 · Switch Forward On Busy On: *03 · Switch Forward On Busy Off: *04 · Switch Forward on No Answer On: *05 · Switch Forward on No Answer Off: *06 9600 Series User Guide Page 88 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 89: Forward Unconditional (Status Menu)

    · If you select Voicemail as the destination, you will need to switch 'forward unconditional' off in order to cancel it and enter a new destination. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9600 Series User Guide Page 89 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 90: Forward On Busy/No Answer (Features Menu)

    · To change the destination highlight Destination and press Edit. Enter the number and press Select. · Press Save to save any changes. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9600 Series User Guide Page 90 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 91: Forward On Busy (Status Menu)

    · To change the destination highlight Destination and press Edit. Enter the number and press Select. · Press Save to save any changes. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9600 Series User Guide Page 91 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 92: Do Not Disturb

    Remove a number (N) from your list of 'do not disturb' exceptions. · Cancel All Forwarding: *00 Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). 9600 Series User Guide Page 92 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 93: Dnd On/Off (Features Menu)

    5. To remove an existing number, highlight it and press Remove. 6. Press Done when completed. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9600 Series User Guide Page 93 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 94: Twinning

    5. When a number has been entered, you can access the Enable and Disable soft keys to turn use of mobile twinning on or off. The Clear soft key removes the existing twinning number in order to allow entry of a new number. 9600 Series User Guide Page 94 IP Office 9.0...

  • Page 95: Transferring A Call To Your Mobile

    PHONE key and then press the Status soft key if shown. 2. If necessary use the up and down arrow keys to highlight Mobile Twinning. · To clear the setting, press the Off soft key. 9600 Series User Guide Page 95 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 97: Groups

    Chapter 15. Groups 9600 Series User Guide Page 97 IP Office 9.0 Issue 06e (03 February 2014)
  • Page 98 Set a hunt group into night service status by entering its extension number (N). · Night Service Status Off: *21*N# Take a hunt group out of night service status by entering its extension number (N). 9600 Series User Guide Page 98 IP Office 9.0...

  • Page 99: Group Membership

    The system administrator is able to configure whether you have access to the Membership, State and · Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 9600 Series User Guide Page 99 IP Office 9.0...

  • Page 100: Group Service Status And Fallback

    The system administrator is able to configure whether you have access to the Membership, State and · Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 9600 Series User Guide Page 100 IP Office 9.0...

  • Page 101: Changing The Group Service Status (Features Menu)

    The system administrator is able to configure whether you have access to the Membership, State and · Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 9600 Series User Guide Page 101 IP Office 9.0...

  • Page 102: Changing The Group Fallback

    The system administrator is able to configure whether you have access to the Membership, State and · Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 9600 Series User Guide Page 102 IP Office 9.0...

  • Page 103: Button Features

    Chapter 16. Button Features 9600 Series User Guide Page 103 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 104: Fixed Buttons

    For the 9650 phones, some of the programmable buttons remain permanently visible even if the display is scrolled. On the 9641 phone, you can select to have some of the programmable buttons permanently visible 9600 Series User Guide Page 104 IP Office 9.0...

  • Page 105: Editing Your Programmable Buttons

    · When associated with a specific park slot number, the button will park and unpark calls from that park slot. When a call has been parked, the button's red lamp is lit. Pressing the button again shows the parked call details and enables you to retrieve the call. 9600 Series User Guide Page 105 IP Office 9.0...

  • Page 106: Call Park To Other

    ' on or off. When 'do not disturb' is on, the button's red lamp is lit or a red warning icon is displayed. Pressing the button again turns 'do not disturb' off. 9600 Series User Guide Page 106 IP Office 9.0...

  • Page 107: Suppress Digits

    · Acquire - Seize the user's current call. · Intrude - Join the user's current call, turning it into a conference call. · Listen - Start silent monitoring of the user's call. 9600 Series User Guide Page 107 IP Office 9.0...

  • Page 109: Home Screen

    Chapter 17. Home Screen 9600 Series User Guide Page 109 IP Office 9.0 Issue 06e (03 February 2014)
  • Page 110 Screen & Sound Options. Press Select. 4. Select Return to Home Screen to change the current setting for that function. 5. Press Save. 9600 Series User Guide Page 110 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 111: Editing Your Home Screen

    Note that the label is only shown while editing the label and after you exit the administration menu. 7. When completed press Back. 9600 Series User Guide Page 111 IP Office 9.0...

  • Page 112: Abbreviated Dial

    ' on or off. When 'do not disturb' is on, the button's red lamp is lit or a red warning icon is displayed. Pressing the button again turns 'do not disturb' off. 9600 Series User Guide Page 112 IP Office 9.0...

  • Page 113: Phone Settings

    Chapter 18. Phone Settings 9600 Series User Guide Page 113 IP Office 9.0 Issue 06e (03 February 2014)
  • Page 114 Handset Volume · Ring Sound · Headset Volume · Ring Volume · Speaker Volume · Internal Auto Answer · Automatic Gain Control · Default Audio Path · 9600 Series User Guide Page 114 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 115: Mobile Twinning

    If this mode is selected, pressing Redial will immediately repeat the most recent outgoing call in your call log. None of the other redial functions will be accessible. 6. Press Change to change the mode. 7. When the desired mode is displayed, press Save. 9600 Series User Guide Page 115 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 116: En-Bloc Dialing

    Call Settings. Press Select. 4. Use the up and down arrow keys to highlight En-Bloc Dial. 5. Use Change button to select On or Off. 9600 Series User Guide Page 116 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 117: Auto Lock

    This option can be used to turn off the ringer for all calls. If set to no ring, this disables both the phone's audible alerting visual alerting . On some 9600 Series phones, when you disable the ringer, the status indication line displays a icon.

  • Page 118: Visual Alerting

    · To make the currently selected ring tone the ring tone for the phone, press the Save soft key. · To leave the menu without making any changes press the Cancel soft key. 5. Press Back / Exit to exit the menus. 9600 Series User Guide Page 118 IP Office 9.0...

  • Page 119: Ringer Volume

    Return to the normal call display after a period of inactivity in a menu. Quick Touch Lines · On 9621 and 9641 phones you can display a fixed set of buttons at the bottom of the home screen. 9600 Series User Guide Page 119 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 120: Display Brightness

    6. When completed, press the Done soft key. 7. Press Back / Exit to exit the menus. 9600 Series User Guide Page 120 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 121: Last Call Duration Display

    5. Press Change to change the setting between On or Off. 6. When completed, press the Save soft key. 7. Press Back / Exit to exit the menus. 9600 Series User Guide Page 121 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 122: Display Language

    · Off - Show details of the current call only. · On - Automatically show the details of a waiting call. 7. Press the Save soft key. 9600 Series User Guide Page 122 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 123: Inactivity Timer (Auto Return)

    2. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key. 3. Use the up and down arrow keys to highlight Phone User. Press Select. 9600 Series User Guide Page 123 IP Office 9.0 Issue 06e (03 February 2014)
  • Page 124 Note that the label is only shown while editing the label and after you exit the administration menu. 7. When completed press Back. 9600 Series User Guide Page 124 IP Office 9.0...

  • Page 125: Volume And Sound

    1. With the phone idle or ringing, press the key. – 2. Use the plus and minus keys to adjust the volume. 3. The display returns to normal after a few seconds. 9600 Series User Guide Page 125 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 126: Handset Volume

    5. Press Change to change the setting between Headset and Speaker. 6. When completed, press the Save soft key. 7. Press the Back / Exit soft keys to exit the menus. 9600 Series User Guide Page 126 IP Office 9.0...

  • Page 127: Backup/Restore

    By default, your call log and your personal contacts are stored on the telephone system. These will be restored by the telephone system when you log in on another 1600 or 9600 Series phone regardless of whether backup/restore has been configured for the 1600 and 9600 Series phones.

  • Page 128: Viewing Information

    · Miscellaneous Details of the phone and the firmware that it currently has loaded. 4. To return to the parent menu, press the Back soft key. 9600 Series User Guide Page 128 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 129: Status Menu

    Chapter 19. Status Menu 9600 Series User Guide Page 129 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 130: Do Not Disturb

    · To change the destination of the setting, press the Details soft key. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9600 Series User Guide Page 130 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 131: Follow Me Here

    · To change the destination highlight Destination and press Edit. Enter the number and press Select. · Press Save to save any changes. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9600 Series User Guide Page 131 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 132: Forward On No Answer

    Fwd To Here. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9600 Series User Guide Page 132 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 133: Group Membership

    PHONE key and then press the Status soft key if shown. 2. If necessary use the up and down arrow keys to highlight Mobile Twinning. · To clear the setting, press the Off soft key. 9600 Series User Guide Page 133 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 134: Parked Calls

    There is an error in the date or time being used by the system. Selecting Admin will take you to the system administration menu where you can change the date time 9600 Series User Guide Page 134 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 135: Short Codes

    Chapter 20. Short Codes 9600 Series User Guide Page 135 IP Office 9.0 Issue 06e (03 February 2014)
  • Page 136 *14# to cancel follow me. · Cancel All Forwarding: *00 Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). 9600 Series User Guide Page 136 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 137: Hunt Group

    Have voicemail ring your phone when you have any new messages. It will call when you use the phone. · Voicemail Ringback Off: *49 Switch off ringback. 9600 Series User Guide Page 137 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 139: System Administration

    Chapter 21. System Administration 9600 Series User Guide Page 139 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 140: Checking The System Information

    8. When a complete valid date has been entered, the display will confirm that by showing the full date and the Set soft key option. 9. To set the date as the new date to be used by the telephone system press Set. 9600 Series User Guide Page 140 IP Office 9.0...

  • Page 141: Checking The Time Server Status

    6. The time server information is listed. It includes the address of the time server, the current local time and the UTC time. If the phone system is configured for daylight savings then the current amount of daylight savings being applied to the local time is also shown. 9600 Series User Guide Page 141 IP Office 9.0...

  • Page 142: Setting The Time

    8. When a valid offset has been entered, the Set soft key is displayed. 9. To apply the offset to the current telephone system time press the Set soft key. 9600 Series User Guide Page 142 IP Office 9.0...

  • Page 143: Shutting Down The System

    Only proceed if you are sure. If you are not sure press Back. 8. If you press the Confirm soft key, the telephone system will switch itself to a shutdown state. This will disconnect all current calls and services. 9600 Series User Guide Page 143 IP Office 9.0...

  • Page 144: Managing Memory Cards

    · Copy (IP500 V2) This option is available on systems where both a System and Option memory card are active. It copies the contents of the System card to the Option card. 9600 Series User Guide Page 144 IP Office 9.0...

  • Page 145: Reporting System Alarms

    There is an error in the date or time being used by the system. Selecting Admin will take you to the system administration menu where you can change the date time 9600 Series User Guide Page 145 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 146: Debug Mode

    21.9 Debug Mode This topic is tagged for 9600 Series phones only. In addition to backing up and restoring phone information, it is possible to enter a debug/troubleshooting mode on the 9608, 9611, 9621, and 9641 phones. In Debug Mode, you can save all applicable debug data in a file named nnn _report.gz, where nnn is replaced by the telephone extension, and then send that file to an appropriate server...

  • Page 147: Menus

    Chapter 22. Menus 9600 Series User Guide Page 147 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 148: Features Menu

    · The system administrator is able to configure if you can access the Membership, State, and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 9600 Series User Guide Page 148 IP Office 9.0...

  • Page 149: Status Menu

    · The System Administration option is only shown if you have been configured as a 'System Phone' user. 22.2 Status Menu This menu is accessed by pressing the Status soft key when displayed. 9600 Series User Guide Page 149 IP Office 9.0...

  • Page 150: A Menu

    Controls whether you can access the phone's menu options for forwarding and follow me functions. · Hot Desk Functions Controls whether you can access the menu options for logging in and out. 9600 Series User Guide Page 150 IP Office 9.0...
  • Page 151 The System Admin option is only shown if you have been configured as a 'System Phone' user. Note that restricting menu access does not restrict access using available short codes and programmable buttons. However, those can also be removed or added by your system administrator. 9600 Series User Guide Page 151 IP Office 9.0...

  • Page 153: Glossary

    Chapter 23. Glossary 9600 Series User Guide Page 153 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 154: Abbreviated Ring

    · You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone. · N = No Calls (Do Not Disturb) An N is shown after your extension name on the phone's idle display when you have 'do not disturb' enabled. 9600 Series User Guide Page 154 IP Office 9.0...

  • Page 155: Do Not Disturb Exceptions

    , the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your 'no answer' time (default 15 seconds). This is not always possible for calls that have been forwarded to an external number. 9600 Series User Guide Page 155 IP Office 9.0...

  • Page 156: Group

    You can use a login code to log in at any phone on the telephone system and then use that phone as your own. While logged in, you can use the phone's menus to set and change your login code. 9600 Series User Guide Page 156 IP Office 9.0...

  • Page 157: Mobile Twinning

    Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by your system administrator. The system supports two twinning methods: internal twinning mobile twinning 9600 Series User Guide Page 157 IP Office 9.0 Issue 06e (03 February 2014)

  • Page 159: Index

    Failure 134, 145 Call Waiting 122 Features Caller Menu Details Follow me here Conference Clear 86, 131 Add call Edit 86, 131 Caller details Drop caller 9600 Series User Guide Page 159 IP Office 9.0 Issue 06e (03 February 2014)
  • Page 160 Attention Ring Coverage Ring Lamp 118 External Calls List 36, 115 Internal Calls Local Time 141 Ringback Login 79 Ring Time 66 Ringback 117 Make call Ringer 9600 Series User Guide Page 160 IP Office 9.0 Issue 06e (03 February 2014)
  • Page 161 Voicemail Failure 134, 145 Voicemail Full 134, 145 Volume Handset Headset 54, 126 Ringer 119, 125 Speaker 55, 126 Waiting Call 122 Withhold Number 29, 115 9600 Series User Guide Page 161 IP Office 9.0 Issue 06e (03 February 2014)
  • Page 163 9600 Series User Guide Page 163 IP Office 9.0 Issue 06e (03 February 2014)
  • Page 164 Template: 29th August 2013 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

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