Operational Errors And Status Messages - Avaya 9601 Installing And Maintaining

Troubleshooting

Operational errors and status messages

The tables described identifies some of the possible operational problems that might be
encountered after successful installation of 9600 Series IP Deskphones. The user guide for a
specific deskphone model also contains troubleshooting for users having problems with specific
deskphone applications.
Possible operational error conditions for 9600 Series IP Deskphones
Condition
During Craft procedure access,
display freezes at prompt "Press *
to program"
After Login, the progress bar
shows just a few completed bars
and stops moving.
The message light on the
deskphone turns on and off
intermittently, but the deskphone
never registers.
The deskphone stops working in
the middle of a call.
The deskphone was working, but
does not work now.
August 2016 Installing and Maintaining Avaya 9601/9608/9608G/9611G/9621G/9641G/9641GS IP
Cause/Resolution
Cause: Craft access has failed; deskphone cannot operate.
Resolution: Unplug the deskphone, then plug it in again to reset.
Cause: Login has failed.
Resolution: Check that the LAN and File servers are operating
correctly. Re-attempt login.
Cause: This is a hardware fault.
Resolution: The deskphone must be returned to Avaya for repair.
No lights are lit on the deskphone
and the display is not lit.
Deskphone might have gone
through the restarting sequence.
No lights are lit on the deskphone
and the display is not lit.
Power to the deskphone is fine,
but there is no dial tone or the call
appearances or feature buttons do
not work.
Deskphones SIP
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Cause: Loss of power.
Resolution: Check the connections
between the deskphone, the
power supply, and the power jack.
Cause: Loss of path to the call
server or the other party's
deskphone, DHCP Lease expired,
or DHCP server not available
when deskphone attempts to
renegotiate DHCP lease.
Resolution: Check the connections
between the deskphone, the
power supply, and the power jack.
Cause: Loss of power.
Resolution: Check the connections
between the deskphone, the
power supply, and the power jack.
Cause: Loss of communication
with the call server.
Resolution: Check LAN continuity
from the call server to the
deskphone using ARP or trace-
route and from the deskphone to
the call server by invoking a
Table continues...
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