Avaya 9600 Series Installing And Administering page 149

Phone power is interrupted while
the phone is saving the
application file and the HTTP/
HTTPS application stops
responding.
The user indicates an application
or option is not available.
User data disappeared when the
user logged off one phone and
logged into another phone.
The phone displays "User logged
in at another location".
Login fails
January 2020 Installing and Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP
The setting being ignored is one
or more of the AGC settings.
The setting being ignored is the
TIMEFORMAT setting.
Cause: The HTTP/HTTPS application stops responding if power is
interrupted while a phone is saving the application file.
Resolution: Restart the phone.
Cause: The 46xxsettings script file is not pointed to accurately, or is
not properly administered to allow the application.
Resolution: Assuming the user is meant to have that application,
verify the 46xxsettings script file is properly specified for your system,
including case if your file server is UNIX or LINUX, and extension.
Then, verify all the relevant parameters.
Cause: Possible PPM problem.
Resolution: Contact the Session Manager administrator.
Cause: The extension entered by the user during login is currently in
use on another phone.
Resolution: Instruct user to log in with a different extension. Tell the
user to press the 'Retry' softkey, then enter new extension and
password. Or, have the user log in with the original extension, while
unregistered the extension from the other phone.
Cause: Invalid provisioning on Communication Manager or Session
Manager.
Resolution: Session Manager needs to point to Communication
Manager's PROCR interface for the "Media Server Admin Address."
Session Manager must point to a specially-provisioned PPM
Administration account on Communication Manager. The PPM
Administration account on the Communication Manager side must
have several specific parameters set. Specifically: login group must
be "susers" additional group must be "prof18" or equivalent shell
access must be "no shell access".
Deskphones SIP
Comments on this document? infodev@avaya.com
Operational errors and status messages
Cause: The user changed the
AGC setting(s).
Resolution: Have the user reset
the AGC value(s) back to the
desired setting(s).
Cause: The time format was
changed using the Avaya Menu
Options & Settings.
Resolution: If the time
disappears, Reboot the phone.
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