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Voicemail
Voicemail & Visual Voice
The 2050 and 2030 telephones display a VOICE option if your system has an IP Office voicemail
installed
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Voicemail Pro or Voicemail Lite:
IP Office supports two voicemail systems. If, when you press VOICE, you see LISTEN and
MESSAGE only, you are on Voicemail Lite.
•
Note:
The VOICE option is not displayed when off-hook. To use VOICE, press, VOICE and select
the required option before picking up the handset.
Listening to Messages
This section describes accessing your voicemail from your own extension. Contact your System
Administrator for details if you want to access your mailbox from other locations.
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Automatic Message Deletion
Each message is automatically deleted 24 hours after being played unless you set it to as 'saved'
via your mailbox.
1. Press VOICE and then LISTEN.
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Voicemail Lite:
You will hear a prompt about the messages in your mailbox and if you have any new
messages they will start playing. Press 8 for help about the controls you can use, see
Voicemail Lite Controls.
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Voicemail Pro:
You will see a display of the new, old and saved messages in your mailbox. Press the
display key adjacent to a category to play messages in that category. Whist playing
messages you can access a number of displayed options (you will need to press
SCROLL to see some options):
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20CC Telephone User Guide
IP Office
PREVIOUS/ NEXT
Select the message that plays.
REWIND/ FFWD
Move within a message.
DELETE
Delete the current message.
SAVE
Change the current message's category to 'saved'.
COPY
Copy the message to another mailbox or mailboxes. You can pre-record an
introduction to add to the message. If selecting more than one target mailbox,
separate the entries with a #.
WHEN?/ FROM?
Display when the message when recorded and (if available) who it was from.
These two controls toggle.
40DHB0002UKAJ Issue 6b (2nd December 2004)
Page 33
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