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Avaya 9600 Series Application Notes

Avaya 9600 Series Application Notes

For plantronics encorepro 530/540 headsets and plantronics his adapter cable with avaya 9600 series
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Avaya Solution & Interoperability Test Lab
Application Notes for Plantronics EncorePro 530/540
Headsets and Plantronics HIS Adapter Cable with Avaya
9600 Series IP Deskphones - Issue 1.0
These Application Notes describe the configuration steps required to integrate the Plantronics
EncorePro 530/540 Headsets and Plantronics HIS Adapter Cable with Avaya 9600 Series IP
Deskphones using H.323 and SIP protocols. The EncorePro 530/540 headsets provide two-
way audio with a flexible mic. This solution does not provide call control features directly
from the headset, such as answering or terminating a call from the headset. Volume control
and mute are provided directly from the Avaya IP deskphone.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.
JAO; Reviewed:
SPOC 1/15/2015
Abstract
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
1 of 10
PlantEnc-9600

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Summary of Contents for Avaya 9600 Series

  • Page 1 Abstract These Application Notes describe the configuration steps required to integrate the Plantronics EncorePro 530/540 Headsets and Plantronics HIS Adapter Cable with Avaya 9600 Series IP Deskphones using H.323 and SIP protocols. The EncorePro 530/540 headsets provide two- way audio with a flexible mic. This solution does not provide call control features directly from the headset, such as answering or terminating a call from the headset.
  • Page 2 2. General Test Approach and Test Results The interoperability compliance test included feature and serviceability testing. The feature testing focused on placing calls to and from the Avaya 9600 Series IP Deskphones with the Plantronics EncorePro 530/540 Headsets and verifying two-way audio. The call types included calls to voicemail, local extensions, and the PSTN.
  • Page 3  Toggling between handset, speakerphone, and headset.  Using the volume control buttons on the Avaya deskphone.  Using the mute control button on the Avaya deskphone to mute and un-mute the audio.  Using the headset with 9620 H.323 and SIP deskphones.

  • Page 4: Reference Configuration

    3. Reference Configuration Figure 1 illustrates the test configuration used to verify the Plantronics EncorePro 530/540 Headsets with Avaya 9600 Series IP Deskphones. The configuration consists of an Avaya S8800 Server running Avaya Aura® Communication Manager with an Avaya G650 Media Gateway providing connectivity to the PSTN via an ISDN-PRI trunk (not shown).

  • Page 5: Equipment And Software Validated

    The following equipment and software were used for the sample configuration provided: Equipment/Software Release/Version Avaya Aura® Communication Manager 6.3 SP 8 running on an Avaya S8800 Server with (R016x.03.0.124.0 w/Patch 21588) a G650 Media Gateway Avaya Aura® Session Manager 6.3 SP 7 (6.3.7.0.637008) 6.3.7...

  • Page 6: Configure Avaya Aura® Communication Manager

    In this example, 9620 was used. Set the Port field to IP and configure a Security Code as that password to be used by the Avaya deskphone to log in. Note: To enable Auto Answer on the IP deskphone set the Auto Answer field on Page 2 (not shown) to the appropriate value, such as all.
  • Page 7 5.2. Configure a Station for Avaya 9600 Series SIP Deskphone The SIP station was configured automatically through Avaya Aura® System Manager. Use the display station command to view the station for the 9620 IP Deskphone. The Station Type was set to 9620SIP and a descriptive Name was also provided. Use the default values for the other fields on Page 1.
  • Page 8 96x0 SIP R1.0 and later (the default value is 1) 16xx H.323 R1.3 and later (the default value is 1) SET HEADSYS 0 JAO; Reviewed: Solution & Interoperability Test Lab Application Notes 8 of 10 SPOC 1/15/2015 ©2014 Avaya Inc. All Rights Reserved. PlantEnc-9600...

  • Page 9: Verification Steps

    Verify that the Plantronics EncorePro 530/540 Headsets and Plantronics HIS Adapter Cable have been connected to the Avaya 9600 Series IP Deskphones. Once the headset is connected to the phone, verify that incoming and outgoing calls are established with two-way audio to the headset.
  • Page 10 2014 Avaya Inc. All Rights Reserved. © Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. The information provided in these Application Notes is subject to change without notice.

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