Creating An Ivr Node - HP FlexNetwork MSR Series Configuration Manual

To configure IVR processing methods globally:
Step
1. Enter system view.
2. Enter voice view.
3. Enter IVR management view.
4. Configure IVR global
processing method for
handling subscriber input
errors.
5. Configure IVR global
processing methods to
handle input timeout.

Creating an IVR node

You can configure three types of IVR nodes: Call node, Jump node, and Service node.
Avoid the following misconfigurations:
•
No operation is configured for a node.
•
Several nodes form a loop. The subscriber has no other options except jumping around these
nodes.
•
The IVR process jumps from node to node for more than eight times.
For more information, see
To create an IVR node:
Step
1. Enter system view.
2. Enter voice view.
3. Enter IVR management view.
4. Create an IVR voice entity node
and enter node view.
5. Configure description string for
the node.
Command
system-view
voice-setup
ivr-system
ivr-input-error { media-play
media-id [ play-times ] | repeat
repeat-times } *
ivr-timeout { expires seconds |
media-play media-id
[ play-times ] | repeat
repeat-times }*
IVR."
"Troubleshooting
Command
system-view
voice-setup
ivr-system
node node-id { call | jump |
service }
description string
289
Remarks
N/A
N/A
N/A
Optional.
By default, the maximum number
of times permitted for input errors
is 3. The system does not play
voice prompts for input errors and
terminates the call after the
maximum number of times is
reached.
Optional.
By default, the timeout time is 10
seconds, and the maximum
timeout times are 3. The system
does not play voice prompts for
the input timeout and terminates
the call after the maximum
number of times is reached.
Remarks
N/A
N/A
N/A
N/A
Optional.
By default, no description is
configured for an IVR voice entity
node.