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HP MSR 93X Routers
Installation Guide
Part number: 5998-3616
Document version: 6W101-20130929

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Summary of Contents for HP MSR 93 Series

  • Page 1 HP MSR 93X Routers Installation Guide Part number: 5998-3616 Document version: 6W101-20130929...
  • Page 2: Legal And Notice Information

    The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an...
  • Page 3: Table Of Contents

    Contents Legal and notice information ······································································································································ iii   Preparing for installation ············································································································································· 1   Safety recommendations ·················································································································································· 1   Site requirements ······························································································································································· 2   ESD prevention ························································································································································· 2   EMI ············································································································································································· 3   Lightning protection ·················································································································································· 3   Installation accessories ····················································································································································· 3  ...
  • Page 4 JG665A ·································································································································································· 50   JG597A ·································································································································································· 50   LED description ······························································································································································· 51   Support and other resources ····································································································································· 54   Contacting HP ································································································································································ 54   Subscription service ·············································································································································· 54   Related information ························································································································································ 54   Documents ······························································································································································ 54   Websites ································································································································································· 54  ...
  • Page 5: Preparing For Installation

    HP MSR935 Router BJNGA-BB0023 JG519A HP MSR935 Wireless Router BJNGA-BB0024 JG520A HP MSR935 3G Router BJNGA-BB0025 JG596A HP MSR930 4G LTE/3G CDMA Router BJNGA-BB0026 JG665A HP MSR930 4G LTE/3G WCDMA Router BJNGA-BB0027 JG597A HP MSR936 Wireless Router BJNGA-BB0028 Safety recommendations...
  • Page 6: Site Requirements

    Site requirements The router can only be used indoors. This section provides information about temperature, humidity, cleanness, and air quality requirements, as well as rack-mounting requirements and protection against damage from lightning and EMI. Table 1 Temperature and humidity requirements Temperature Relative humidity 0°C to 40°C (32°F to 104°F)
  • Page 7: Emi

    IMPORTANT: Check the resistance of the ESD-preventive wrist strap for safety. The resistance reading should be in the range of 1 to 10 megohm (Mohm) between human body and the ground. EMI from any source adversely affects the router. To prevent EMI: Use electromagnetic shielding when necessary.
  • Page 8: Pre-Installation Checklist

    Pre-installation checklist Item Requirements Yes No • There is a minimum clearance of 10 cm (3.9 in) around the router chassis intake and exhaust vents for heat Ventilation dissipation. • The installation site ventilation system is adequate. Temperature 0°C to 40°C (32°F to 104°F) Relative humidity 5% to 90% (noncondensing) Cleanness...
  • Page 9: Installing The Router

    IMPORTANT: • The barcode on the router chassis contains product information that must be provided to HP Support before you return a faulty router for service. Keep the tamper-proof seal on a mounting screw on the chassis cover intact, and if you want to open the •...
  • Page 10: Installing The Router

    Figure 2 Installation flowchart Installing the router Mounting the router on a workbench IMPORTANT: Ensure good ventilation and 10 cm (3.9 in) of clearance around the chassis for heat dissipation. • • Avoid placing heavy objects on the router. To mount the router on a workbench: Make sure the workbench is clean, stable, and correctly grounded.
  • Page 11: Installing The Router On A Wall

    Figure 3 Mounting the router on a workbench Installing the router on a wall CAUTION: When mounting the router on a wall, position the router so the network interfaces face downwards, and the sides with ventilation openings are perpendicular to the ground, as shown in Figure 4. To mount the router on a wall: Mark the locations of the two mounting holes on the wall with the separations listed as follows: Router model...
  • Page 12: Grounding The Router

    Figure 4 Wall-mounting the router Grounding the router WARNING! Connecting the router grounding cable correctly is crucial for protecting the router from lightning and EMI. Make sure the grounding resistance is less than 5 ohms. You can ground the router with a grounding strip or to a buried grounding conductor. Grounding the router with a grounding strip Remove the grounding screw from the router chassis.
  • Page 13: Installing A 3G Sim Card

    Do not install or remove a 3G SIM card when the router is powered on. • To avoid damage to the holder, use proper strength when you install the 3G SIM card. The HP MSR93X routers support the following frequency ranges: 3G—800/850/900/1900/2100 MHz WCDMA/HSDPA/HSUPA/HSPA+ •...
  • Page 14 Figure 7 Removing the 3G SIM card socket cover Push the 3G SIM card holder in the direction marked "OPEN" so the holder projects upwards. Do not directly insert the 3G SIM card into the holder, or lift the holder. Figure 8 illustrates the wrong installation methods.
  • Page 15: Installing A 3G Antenna

    Figure 9 Installing the 3G SIM card Position the socket cover and use a screwdriver to fasten the screws on the cover. Figure 10 Installing the cover Installing a 3G antenna One 3G antenna per 3G module is provided with the router. Purchase one if you need to install two antennas.
  • Page 16: Installing A 3G/4G Antenna Extension Cable To A 3G Device

    Figure 11 Installing a 3G antenna On a dual-3G JG531A router, the 3G SIM1 and 3G SIM2 cards are associated with the two antenna connectors on the front and rear panels, respectively. Make sure you install the antennas at the correct positions.
  • Page 17: Installing Wlan Antennas

    Attach the female connector of the cable to the router. Figure 14 Installing the 3G/4G antenna extension cable to a 3G device 3G/4G antenna extension cable Antenna extension M2.9 cable bracket Installing WLAN antennas Change the angle of the antenna orientation from vertical to horizontal. Attach the antenna to the router, as shown in Figure 15.
  • Page 18 4G—DD800/900/1800/2100/2600 MHz • • 3G—900/2100 MHz WCDMA/HSDPA/HSUPA/HSPA+ 2G—900/1800/1900 GSM/GPRS/EDGE • To install a 4G SIM card: Use a screwdriver to loosen the screws on the 4G SIM card socket cover on the bottom of the chassis, and remove the cover. Figure 16 Removing the 4G SIM card socket cover Push the 4G SIM card holder in the direction marked "OPEN"...
  • Page 19: Installing A 4G Antenna

    Figure 18 Installing the 4G SIM card Position the socket cover and use a screwdriver to fasten the screws on the cover. Figure 19 Installing the cover Installing a 4G antenna Change the angle of the antenna orientation from vertical to horizontal. Attach the antenna to the router, as shown in Figure 20.
  • Page 20: Installing A 3G/4G Antenna Extension Cable To A 4G Device

    Figure 20 Installing a 4G antenna Installing a 3G/4G antenna extension cable to a 4G device The 3G/4G antenna extension cable is not supplied with the router. Prepare it yourself. To install a 3G/4G antenna extension cable to a 4G device: Thread the male connector of the cable through the hole on the bracket, and use screws (from behind the bracket) to secure the male connector to the bracket.
  • Page 21: Installing A Gps Antenna

    Installing a GPS antenna Attach one end of the antenna to the GPS antenna connector on the router, as shown in Figure 22. Avoid over-tightening. Attach the magnetic end of the antenna to a metal media near the router. Figure 22 Installing a GPS antenna Connecting interface cables This section uses the Ethernet cable for example.
  • Page 22: Connecting The Console Cable And Setting Terminal Parameters

    Connecting the console cable and setting terminal parameters Connecting the console cable CAUTION: When using a console cable to connect a PC to the router, first connect the DB-9 end of the console cable to the PC serial port, and then connect the RJ-45 connector of the console cable to the router console port. To connect the console cable, as shown in Figure Select a console terminal, which can be an ASCII terminal with an RS232 serial port or a PC.
  • Page 23 Figure 25 Connection description Select the serial port to be used from the Connect using list, and click OK. Figure 26 Setting the serial port used by the HyperTerminal connection Set Bits per second to 9600, Data bits to 8, Parity to None, Stop bits to 1, and Flow control to None, and click OK.
  • Page 24 Figure 27 Setting the serial port parameters Select File > Properties in the HyperTerminal window. Figure 28 HyperTerminal window On the Settings tab, set the emulation to VT100 or Auto Detect, and click OK.
  • Page 25: Connecting The Power Adapter

    Figure 29 Setting the terminal emulation parameters Connecting the power adapter The router's power adapter converts AC power to DC power, as follows: • AC rated voltage range: 100 VAC to 240 VAC @ 50 Hz to 60 Hz DC Rated voltage: 12 VDC •...
  • Page 26: Verifying The Installation

    Figure 30 Connecting the power adapter Verifying the installation After you complete the installation, verify that: • There is enough space around the router for heat dissipation. The router is mounted securely on the wall or on a sturdy workbench. •...
  • Page 27: Power-On Check

    The Extend BootWare is self-decompressing......Done! **************************************************************************** HP MSR931 BootWare, Version 1.01 **************************************************************************** Copyright (c) 2010-2012 Hewlett-Packard Development Company, L.P. Compiled Date : Sep 3 2012 CPU Type : P1016 CPU L1 Cache : 32KB CPU L2 Cache : 256KB CPU Clock Speed...
  • Page 28: Configuring Basic Settings For The Router

    Configuring basic settings for the router After the router is powered on for the first time, configure basic settings for the router. For more information, see HP MSR Routers Fundamentals Configuration Guide and HP MSR Routers Fundamentals Command Reference.
  • Page 29: Troubleshooting

    Troubleshooting IMPORTANT: The barcode on the router chassis contains product information that must be provided to HP Support • before you return a faulty router for service. Keep the tamper-proof seal on a mounting screw on the chassis cover intact, and if you want to open the •...
  • Page 30: No Response From The Serial Port

    If you specify the simple keyword, the password is stored in plain text. You can use the display current-configuration command to view the password in the current configuration. After modifying the user password, save it by executing the save command. HP recommends that you save the modifications as the default configuration file.
  • Page 31: 3G/4G Sim Card And 3G/4G Antenna Failures

    The SIM card, card socket, and antenna are in good condition. • The network provided by NSP is running correctly. • If the problem still exists, contact HP Support. Restoring the factory settings Scenario 1 Symptom When you replace the router, the router password is lost. As a result, you cannot log in to the router and...
  • Page 32: Scenario 2

    Solution Because the router is replaced, you do not need to save the configuration of the router. In this case, you can press the Reset button for more than 4 seconds to reboot the router and restore the factory settings. Then, you can use the username and password shipped with the router to log in to the router.
  • Page 33: Appendix A Chassis Views And Technical Specifications

    Appendix A Chassis views and technical specifications The MSR93X routers include the following models: JG51 1A, JG512A, JG513A, JG514A, JG515A, JG531A, JG516A, JG517A, JG518A, JG519A, JG520A, JG596A, JG665A, and JG597A. Chassis views The figures in this appendix are for illustration only. JG511A Figure 31 JG511A front view (1) USB port...
  • Page 34: Jg512A

    JG512A Figure 33 JG512A front view (1) USB port (2) Reset button Figure 34 JG512A rear view (1) WLAN antenna connector (2) Power adapter port (3) Console/AUX port (4) Ethernet WAN port (GE0) (5) Ethernet LAN ports (GE1 to GE4) (6) WLAN antenna connector (7) Grounding screw JG513A...
  • Page 35: Jg514A

    Figure 36 JG513A rear view (1) 3G antenna auxiliary connector (DIV) (2) Power adapter port (3) Console/AUX port (4) Ethernet WAN port (GE0) (5) Ethernet LAN ports (GE1 to (6) 3G antenna main GE4 ) connector (MAIN) (7) Grounding screw JG514A Figure 37 JG514A front view (1) USB port...
  • Page 36: Jg515A

    JG515A Figure 39 JG515A front view (1) 3G antenna auxiliary connector (DIV) (2) USB port (3) Reset button (4) 3G antenna main connector (MAIN) Figure 40 JG515A rear view (1) Synchronous/asynchronous serial (2) Ethernet WAN port (GE0) (3) Ethernet LAN ports (GE1 to port (Serial0) GE4) (4) Grounding screw...
  • Page 37: Jg516A

    Figure 42 JG531A rear view (1) Synchronous/asynchronous serial (2) Ethernet WAN port (GE0) (3) 3G antenna auxiliary port (Serial0) connector (DIV2) (4) Ethernet LAN ports (GE1 to GE4) (5) 3G antenna main (6) Grounding screw connector (MAIN2) (7) Power adapter port (8) Console/AUX port JG516A Figure 43 JG516A front view...
  • Page 38: Jg517A

    JG517A Figure 45 JG517A front view (1) 3G antenna auxiliary connector (DIV) (2) USB port (3) Reset button (4) 3G antenna main connector (MAIN) Figure 46 JG517A rear view (1) G.SHDSL port 0 (2) Ethernet WAN port (GE0) (3) Ethernet LAN ports (GE1 to GE4) (4) Grounding screw (5) Power adapter port (6) Console/AUX port...
  • Page 39: Jg519A

    Figure 48 JG518A rear view (1) ADSL port 0 (2) Ethernet WAN port (GE0) (3) Ethernet LAN ports (GE1 to GE4) (4) Grounding screw (5) Power adapter port (6) Console/AUX port JG519A Figure 49 JG519A front view (1) WLAN antenna connector (2) USB port (3) Reset button (4) WLAN antenna connector...
  • Page 40: Jg520A

    JG520A Figure 51 JG520A front view (1) 3G antenna auxiliary connector (DIV) (2) USB port (3) Reset button (4) 3G antenna main connector (MAIN) Figure 52 JG520A rear view (1) ADSL port 0 (2) Ethernet WAN port (GE0) (3) Ethernet LAN ports (GE1 to GE4) (4) Grounding screw (5) Power adapter port (6) Console/AUX port...
  • Page 41: Jg665A

    Figure 54 JG596A rear view (1) 4G antenna connector M1 (2) Ethernet WAN port (GE0) (3) Ethernet LAN ports (GE1 to GE4) (4) GPS antenna connector (5) 4G antenna connector M0 (6) Grounding screw (7) Power adapter port (8) Console/AUX port JG665A Figure 55 JG665A front view (1) USB port...
  • Page 42: Jg597A

    JG597A Figure 57 JG597A front view (1) WLAN antenna connector (2) USB port (3) Reset button (4) WLAN antenna connector Figure 58 JG597A rear view (1) ADSL port 0 (2) ISDN port BRIS/T0 (3) Ethernet WAN port (GE0) (4) Ethernet LAN ports (GE1 to GE4) (5) Grounding screw (6) Power adapter port (7) Console/AUX port...
  • Page 43 JG511 JG512 JG513 JG514 JG515 JG531 JG516 JG517 Item WLAN module Memory 256 MB DDR III Flash 128 MB Dimensions (H × W × D) (excluding 43.6 × 230 × 160 mm (1.72 × 44.2 × 300 × 200 mm (1.74 × 11.81 × 7.87 in) rubber feet 9.06 ×...
  • Page 44: Antenna Specifications

    Item JG518A JG519A JG520A JG596A JG665A JG597A Dimensions (H × W × D) (excluding rubber feet 44.2 × 300 × 200 mm (1.74 × 11.81 × 7.87 in) and mounting brackets) Weight 1.6 kg (3.53 lb) AC power adapter Rated input voltage: 100 VAC to 240 VAC @ 50 Hz or 60 Hz Max.
  • Page 45 Item Specification Color Black Weight 25 g (0.88 oz) Operating temperature –10°C to +60°C (14°F to 140°F)
  • Page 46: Appendix B Leds

    Appendix B LEDs LEDs JG511A Figure 59 Front panel LEDs (1) System status LED (SYS) (2) Network status LED (INTERNET) (3) VPN status LED (VPN) Figure 60 Rear panel LEDs (1) GE port status LED (yellow) (2) GE port status LED (green) JG512A Figure 61 Front panel LEDs (1) System status LED (SYS)
  • Page 47: Jg513A

    (3) VPN status LED (VPN) (4) WLAN status LED (WLAN) Figure 62 Rear panel LEDs (1) GE port status LED (yellow) (2) GE port status LED (green) JG513A Figure 63 Front panel LEDs (1) System status LED (SYS) (2) Network status LED (INTERNET) (3) VPN status LED (VPN) (3) 3G status LED (WWAN) (4) Received 3G signal strength indication LED (RSSI)
  • Page 48: Jg514A

    JG514A Figure 65 Front panel LEDs (1) System status LED (SYS) (2) Network status LED (INTERNET) (3) VPN status LED (VPN) Figure 66 Rear panel LEDs (1) GE port status LED (yellow) (2) GE port status LED (green) (3) Serial port data transmission status LED (ACT) (4) Serial port link status LED (LINK) JG515A Figure 67 Front panel LEDs...
  • Page 49: Jg531A

    Figure 68 Rear panel LEDs (1) GE port status LED (yellow) (2) GE port status LED (green) (3) Serial port data transmission status LED (ACT) (4) Serial port link status LED (LINK) JG531A Figure 69 Front panel LEDs 4 5 4 5 (1) System status LED (SYS) (2) Network status LED (INTERNET) (3) VPN status LED (VPN)
  • Page 50: Jg516A

    JG516A Figure 71 Front panel LEDs (1) System status LED (SYS) (2) Network status LED (INTERNET) (3) VPN status LED (VPN) Figure 72 Rear panel LEDs 1 2 1 2 (1) GE port status LED (yellow) (2) GE port status LED (green) (3) G.SHDSL port status LED JG517A Figure 73 Front panel LEDs...
  • Page 51: Jg518A

    Figure 74 Rear panel LEDs 1 2 1 2 (1) GE port status LED (yellow) (2) GE port status LED (green) (3) G.SHDSL port status LED JG518A Figure 75 Front panel LEDs (1) System status LED (SYS) (2) Network status LED (INTERNET) (3) VPN status LED (VPN) Figure 76 Rear panel LEDs (1) GE port status LED (yellow)
  • Page 52: Jg519A

    JG519A Figure 77 Front panel LEDs (1) System status LED (SYS) (2) Network status LED (INTERNET) (3) VPN status LED (VPN) (4) WLAN status LED (WLAN) Figure 78 Rear panel LEDs (1) GE port status LED (yellow) (2) GE port status LED (green) (3) ADSL port status LED JG520A Figure 79 Front panel LEDs...
  • Page 53: Jg596A

    Figure 80 Rear panel LEDs (1) GE port status LED (yellow) (2) GE port status LED (green) (3) ADSL port status LED JG596A Figure 81 Front panel LEDs (1) System status LED (SYS) (2) Network status LED (INTERNET) (3) VPN status LED (VPN) (4) GPS status LED (GPS) (5) 4G status LED (WWAN) (6) Received 4G signal strength...
  • Page 54: Jg665A

    JG665A Figure 83 Front panel LEDs (1) System status LED (SYS) (2) Network status LED (INTERNET) (3) VPN status LED (VPN) (4) GPS status LED (GPS) (5) 4G status LED (WWAN) (6) Received 4G signal strength indication LED (RSSI) Figure 84 Rear panel LEDs (1) GE port status LED (yellow) (2) GE port status LED (green) JG597A...
  • Page 55: Led Description

    Figure 86 Rear panel LEDs (1) GE port status LED (yellow) (2) GE port status LED (green) (3) ISDN link status LED (ACT) (4) ISDN B1 channel link status LED (5) ADSL port status LED (6) ISDN B2 channel link status LED (B1) (B2) LED description...
  • Page 56 Location Status Description Weak or no signal. Received 3G signal strength Steady green Strong signal. Front panel indication LED Flashing green (RSSI) Middle or low signal. (8 Hz) No link is present or a 2G network is available. The router has been connected to the wireless Steady green network and is operating in 4G mode.
  • Page 57 Location Status Description LED (ACT) Flashing green The ISDN link is being activated. (8 Hz) The ISDN link is not activated or no ISDN link is present. Flashing green Data is being received or transmitted on the B1 ISDN B1 (8 Hz) channel.
  • Page 58: Support And Other Resources

    Related information Documents To find related documents, browse to the Manuals page of the HP Business Support Center website: http://www.hp.com/support/manuals For related documentation, navigate to the Networking section, and select a networking category. •...
  • Page 59: Conventions

    Conventions This section describes the conventions used in this documentation set. Command conventions Convention Description Boldface Bold text represents commands and keywords that you enter literally as shown. Italic Italic text represents arguments that you replace with actual values. Square brackets enclose syntax choices (keywords or arguments) that are optional. Braces enclose a set of required syntax choices separated by vertical bars, from which { x | y | ...
  • Page 60 Network topology icons Represents a generic network device, such as a router, switch, or firewall. Represents a routing-capable device, such as a router or Layer 3 switch. Represents a generic switch, such as a Layer 2 or Layer 3 switch, or a router that supports Layer 2 forwarding and other Layer 2 features.
  • Page 61: Index

    Index C D E G I J L M N P R S U V W JG515A,44 JG515A,32 Configuring basic settings for the router,24 JG516A,33 Connecting interface cables,17 JG516A,46 Connecting the console cable and setting terminal JG517A,34 parameters,18 JG517A,46 Connecting the power adapter,21 JG518A,34 JG518A,47...
  • Page 62 Setting console terminal parameters,18 Startup process,22 Verifying the installation,22 Subscription service,54 Super password loss,26 Websites,54 User password loss,26...

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