Packing Mx5, Mx10, Mx40, And Mx80 Routers For Shipment - Juniper MX10 Hardware Manual

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Packing MX5, MX10, MX40, and MX80 Routers for Shipment

Copyright © 2017, Juniper Networks, Inc.
http://www.juniper.net/support/
1-408-745-9500 (from outside the United States).
To return a hardware component:
Determine the part number and serial number of the component.
1.
Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC).
2.
You can send e-mail or telephone as described above.
Provide the following information in your e-mail message or during the telephone call:
3.
Part number and serial number of component
Your name, organization name, telephone number, and fax number
Description of the failure
The support representative validates your request and issues an RMA number for
4.
return of the component.
Pack the component for shipment.
5.
Contacting Customer Support on page 175
Guidelines for Packing Hardware Components for Shipment on page 184
To pack the router for shipment:
Retrieve the shipping box and packing materials in which the router was originally
1.
shipped. If you do not have these materials, contact your Juniper Networks
representative about approved packaging materials.
On the console or other management device connected to the Routing Engine, enter
2.
CLI operational mode and issue the following command to shut down the router
software.
user@host> request system halt
Wait until a message appears on the console confirming that the operating system
has halted.
For more information about the command, see the
Attach an ESD grounding strap to your bare wrist and connect the strap to one of the
3.
ESD points on the chassis.
Chapter 25: Packing and Returning Components
or at 1-888-314-JTAC (within the United States) or
CLI Explorer
.
185