6 Troubleshooting; About; Introduction To Troubleshooting; Basic Steps - Precor Experience Series 800 line EFX Service Manual

6 Troubleshooting

About

This section contains troubleshooting information to help you identify, isolate, and resolve com-
ponent and system issues.
Review the Introduction To Troubleshooting section below to learn about the troubleshooting
process, troubleshooting best practices, and other pertinent information that will help you effi-
ciently troubleshoot issues and return the equipment to service.
Information that will help you troubleshoot:
Review the "Introduction To Troubleshooting" below
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Review the "Standard Error Codes" on page 125
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Review the About the Error Log
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Refer to the " Error Code Troubleshooting
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troubleshooting repair information.
Review the " Active Status Light (ASL)" on page 133
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Review the "System Troubleshooting Procedures" on page 139
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Introduction To Troubleshooting

Troubleshooting issues is an investigative process best implemented utilizing a systematic
approach that efficiently targets the issue cause allowing correct equipment repairs and return
to service. The following information will help you to systematically troubleshoot and resolve
issues.

Basic Steps

Validate the customer reported issue:
The failure that is reported may differ from your observations as a trained technician. Many
reported failure are not true failures and can be fixed without a customer visit.
(powered units only) Always ask the customer if the unit power is connected and
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switched ON.
Further interrogate the customer to determine if this is the real issue requiring an on-site
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visit or possibly a different issue that can be simply resolved over the phone.
Verify the Input Power Condition (Powered units only)
Always begin by verifying the input power is connected and switched "ON". Also make sure
the input power is within the specified power limits
quality, intermittent, and/or out-of-spec input power will cause operational failures.
Experience Series 800 Line EFX
section below.
topic.
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Guide" for error code description and
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("General Information" on
6 Troubleshooting
About
topic.
page 3). Poor
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