Components; Returning An Ex4300 Switch Or Component For Repair Or Replacement - Juniper EX4300 Hardware Manual

CHAPTER 20
Contacting Customer Support and
Returning the Chassis or Components

Returning an EX4300 Switch or Component for Repair or Replacement

Related
Documentation
Copyright © 2017, Juniper Networks, Inc.
Returning an EX4300 Switch or Component for Repair or Replacement on page 257
Locating the Serial Number on an EX4300 Switch or Component on page 258
Contacting Customer Support to Obtain Return Material Authorization on page 262
Packing an EX4300 Switch or Component for Shipping on page 262
If you need to return an EX4300 switch or hardware component to Juniper Networks for
repair or replacement, follow this procedure:
Determine the serial number of the component. For instructions, see
1.
Serial Number on an EX4300 Switch or Component" on page
Obtain an Return Materials Authorization (RMA) number from JTAC as described in
2.
"Contacting Customer Support to Obtain Return Material Authorization" on page
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
Pack the switch or component for shipping as described in
3.
or Component for Shipping" on page
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html
EX4300 Switches Hardware Overview on page 3
258.
"Packing an EX4300 Switch
262.
.
"Locating the
262.
257