Juniper EX4300 Hardware Manual page 287

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Chapter 20: Contacting Customer Support and Returning the Chassis or Components
CAUTION: Do not stack switch components. Return individual components
in separate boxes if they do not fit together on one level in the shipping box.
To pack the switch components:
Place individual components in antistatic bags.
Use the original packing materials if they are available. If the original packing materials
are not available, ensure the component is adequately packed to prevent damage
during transit. The packing material you use must be able to support the weight of the
component.
Ensure that the components are adequately protected by wrapping them well with
packing materials. Pack the component in an oversized box (if the original box is not
available) with extra packing material around the unit so that the component is
prevented from moving around inside the box.
Securely tape the box closed.
Write the RMA number on the exterior of the box to ensure proper tracking.
Returning an EX4300 Switch or Component for Repair or Replacement on page 257
Unpacking an EX4300 Switch on page 161
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