Keyboard, Mouse, Or Usb-Device Problems; Memory Problems - Lenovo HX1310 Installation And Service Manual

Table 10. Intermittent problems and actions (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
• Go to the Support Web site at http://www.lenovo.com/support to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom

Keyboard, mouse, or USB-device problems

Use this information to solve keyboard, mouse, or USB-device problems.
Table 11. Keyboard, mouse, or USB-device's symptoms and actions
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
• Go to the Support Web site at http://www.lenovo.com/support to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom
All or some keys on the
keyboard do not work.
The mouse or USB-device
does not work.

Memory problems

Use this information to solve memory problems.
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HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide
Action
server continues to reset during POST, see Appendix B "UEFI/POST diagnostic
codes" on page 819 and Appendix C "DSA diagnostic test results" on page 843.
2. If neither condition applies, check the system-error log or IMM system-event
log (see "Event logs" on page 57).
Action
1. Make sure that:
• The keyboard cable is securely connected.
• The server and the monitor are turned on.
2. If you are using a USB keyboard, run the Setup Utility and enable the operation.
3. If you are using a USB keyboard and it is connected to a USB hub, disconnect
the keyboard from the hub and connect it directly to the server.
4. Replace the keyboard.
1. Make sure that:
• The mouse or USB device cable is securely connected to the server.
• The mouse or USB device drivers are installed correctly.
• The server and the monitor are turned on.
• The mouse option is enabled in the Setup Utility.
2. If you are using a USB mouse or USB device and it is connected to a USB
hub, disconnect the mouse or USB device from the hub and connect it directly
to the server.
3. Replace the mouse or USB-device.