Intel i86W Manual page 10

CUSTOMER SUPPORT
INTEL'S COMPLETE SUPPORT SOLUTION WORLDWIDE
Customer Support is Intel's complete support service that provides Intel customers with hardware support,
software support, customer training, consulting services and network management services. For detailed infor-
mation contact your local sales offices.
After a customer purchases any system hardware or software product, service and support become major
factors in determining whether that product will continue to meet a customer's expectations. Such support
requires an international support organization and a breadth of programs to meet a variety of customer needs.
As you might expect, Intel's customer support is quite extensive. It can start with assistance during your
development effort to network management. 100 Intel sales and service offices are located worldwide - in the
U.S., Canada, Europe and the Far East. So wherever you're using Intel technology, our professional staff is
within close reach.
HARDWARE SUPPORT SERVICES
Intel's hardware maintenance service, starting with complete on-site installation will boost your productivity
from the start and keep you running at maximum efficiency. Support for system or board level products can be
tailored to match your needs, from complete on-site repair and maintenance support to economical carry-in or
mail-in factory service.
Intel can provide support service for not only Intel systems and emulators, but also support for equipment in
your development lab or provide service on your product to your end-user/customer.
SOFIWARE SUPPORT SERVICES
Software products are supported by our Technical Information Service (TIPS) that has a special toll free
number to provide you with direct, ready information on known, documented problems and deficiencies, as
well as work-arounds, patches and other solutions.
Intel's software support consists of two levels of contracts. Standard support includes TIPS (Technical Infor-
mation Phone Service), updates and subscription service (product-specific troubleshooting guides and;
COMMENTS Magazine). Basic support consists of updates and the subscription service. Contracts are sold in
environments which represent product groupings (e.g., iRMX® environment).
CONSULTING SERVICES
Intel provides field system engineering consulting services for any phase of your development or application
effort. You can use our system engineers in a variety of ways ranging from assistance in using a new product,
developing an application, personalizing training and customizing an Intel product to providing technical and
management consulting. Systems Engineers are well versed in technical areas such as microcommunications,
real-time applications, embedded microcontrollers, and network services. You know your application needs;
we know our products. Working together we can help you get a successful product to market in the least
possible time.
CUSTOMER TRAINING
Intel offers a wide range of instructional programs covering various aspects of system design and implementa-
tion. In just three to ten days a limited number of individuals learn more in a single workshop than in weeks of
self-study. For optimum convenience, workshops are scheduled regularly at Training Centers worldwide or we
can take our workshops to you for on-site instruction. Covering a wide variety of topics, Intel's major course
categories include: architecture and assembly language, programming and operating systems, BITBUS
™
and
LAN applications.
NETWORK MANAGEMENT SERVICES
Today's networking products are powerful and extremely flexible. The return they can provide on your invest-
ment via increased productivity and reduced costs can be very substantial.
Intel offers complete network support, from definition of your network's physical and functional design, to
implementation, installation and maintenance. Whether installing your first network or adding to an existing
one, Intel's Networking Specialists can optimize network performance for you.
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