Checking For Dial Tone At The Ata 2; Checking For Trunk Line Dial Tone To The Ata 2 - Nortel BCM1000 Installation And Maintenance Manual

166 Chapter 14 Troubleshooting

Checking for dial tone at the ATA 2

Check to ensure there is dial tone from the set and from the ATA 2 module.
If there is no dial tone, replace a single-line telephone for the data communication device.
1
If there is no dial tone at the ATA 2 unit:
2
Disconnect the line side of ATA 2. Connect an Business Communications Manager
a
telephone to the ATA 2 port.
b Check that the connection from ATA 2 to the Business Communications Manager
hardware is functioning correctly (the telephone has dial tone).

Checking for trunk line dial tone to the ATA 2

Use the following steps to check for trunk line dial tone to the ATA 2.
Disconnect ATA 2 external line from the Business Communications Manager hardware and
1
connect the data device directly to this external line.
Make a call.
2
If the problem continues, the device or the external line is possibly at fault.
3
Plug the device into a different line.
4
If the problem continues, the device is possibly at fault.
5
For more information about ATA 2, contact your customer service representative.
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