Nortel BCM50 2.0 System Overview Manual
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Nortel BCM50 2.0 System Overview Manual

Business communications manager
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System Overview

BCM50 2.0
Business Communications Manager
Document Status: Standard
Document Number: NN40020-200
Document Version: 01.01
Date: September 2006

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Summary of Contents for Nortel BCM50 2.0

  • Page 1: System Overview

    System Overview BCM50 2.0 Business Communications Manager Document Status: Standard Document Number: NN40020-200 Document Version: 01.01 Date: September 2006...
  • Page 2 Nortel Networks. Trademarks Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners.

  • Page 3: Table Of Contents

    Contents Contents Chapter 1: Getting started..........5 About this guide .
  • Page 4 Contents Hardware inventory ........... . . 23 BCM50 capabilities aligned with BCM 4.0 .

  • Page 5: Chapter 1 Getting Started

    Chapter 1 Getting started About this guide This system overview gives a high-level understanding of the core capabilities and features of the Business Communications Manager 50. In addition, it indicates what capabilities and features are not supported with the BCM50. Audience This overview is for installers, network administrators, and anyone else who is interested in the BCM50.
  • Page 6 Local Area Network Computer Telephony Engine Media Bay Module MCDN Meridian Customer Defined Network Management Information Base Message Waiting Indication NCGL Nortel Carrier Grade Linux Network Configuration Manager NCRI Network Call Redirection Info Non Recoverable Engineering OA&M Operations, Administration and Maintenance...

  • Page 7: Related Publications

    Getting Help over the phone from a Nortel Solutions Center If you don’t find the information you require on the Nortel Technical Support Web site, and have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

  • Page 8: Getting Help From A Specialist By Using An Express Routing Code

    To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: www.nortel.com/erc...

  • Page 9: Chapter 2: System Overview

    Note: In this document, BCM50 refers to the second release of BCM50. Where required, the following distinction between the BCM50 release versions is used: • BCM50 1.0 is the first release of BCM50. • BCM50 2.0 is the second release of BCM50. System Overview...

  • Page 10: Bcm50 Hardware

    Chapter 2 System Overview BCM50 hardware BCM50 is available in six configurations: • BCM50: The compact main unit, suitable for networks where integrated data-routing capability is not required or networks that already have an IP network. • BCM50a: Includes an ADSL router and an extra expansion port.

  • Page 11: Bcm50 Physical Dimensions

    • VoIP Gateway (H.323): up to 12 VoIP trunks • VoIP Telephony Clients: up to 32 VoIP Telephony clients, supporting the complete range of Nortel IP phones • SIP trunks BCM50 physical dimensions BCM50 has a compact plastic enclosure that is designed so that you do not need to add additional hardware to enable features and applications.

  • Page 12: Bcm50 Physical Interfaces

    Chapter 2 System Overview BCM50 physical interfaces The BCM50 interfaces are designed so that you do not need additional hardware. See Figure 1 a graphical representation of the BCM50 interfaces. Your BCM50 comes with these interfaces: • Twelve digital station ports that support the complete line of Business Series Telephones. These ports are accessible through the front pane RJ-21 connector and are enabled through keycodes.

  • Page 13: Ip Telephony Features

    Gatekeeper • T.38 Fax Note: Support for desktop clients includes Nortel IP telephone portfolio including i2001, i2002, and i2004 desktop sets, and i2050 Software Phones that extend voice services to mobile and home-based employees over the Internet. Set support includes 1120e, 1140e, 2033 and 2007.
  • Page 14 RIP v2 – through tunnel and clear • Throughput traffic performance - 23.1 Mbps text IP Services • DHCP client • DHCP server with support for Nortel Internet Telephones • DHCP Relay supported • DNS Proxy • DNS with VPN client •...

  • Page 15: Bcm50E

    System Overview Chapter 2 BCM50e The BCM50e in Figure 2 provides call processing and data-routing features and is suitable for networks that require datarouting capability using an integrated Ethernet router. The WAN interface port provides 10/100 Ethernet with autosensing and autopolarity. If you have existing or alternative WAN access technology, you can still benefit from the VoIP features of the BCM50.

  • Page 16: Bcm50B, Bcm50Ba, And Bcm50Be: Bcm Systems With Integrated Bris

    Chapter 2 System Overview • RFC 1483 Multi-protocol over AAL5 • RFC 2365 PPP over AAL5 • RFC 2516 PPPoE • Traffic-shaping UBR, CBR • ATM forum UNI 3.1/4.0 PVC (minimum 5 PVCs) BCM50b, BCM50ba, and BCM50be: BCM systems with integrated BRIs The BCM50 system provides private network and telephony-management capability to small and medium-sized businesses the EMEA and APAC markets.

  • Page 17: Bcm50B

    System Overview Chapter 2 BCM50b The BCM50b main unit provides similar functionality to the BCM50 main unit. The difference is that the BCM50b main unit has two integrated BRI ports replacing the four analog lines on the RJ-21 telephony connector. •...

  • Page 18: Bcm50 Expansion Unit And Media Bay Modules

    Chapter 2 System Overview BCM50 expansion unit and media bay modules You can expand BCM50 trunk and station capacity by connecting up to two external BCM50 expansion units. Expansion ports on the BCM50 are enabled through keycodes. The expansion unit fits easily with the BCM50 and is easy to integrate and install using the wallmount and rackmount accessories.

  • Page 19: Mounting Kits

    System Overview Chapter 2 Mounting kits Businesses can have a range of physical environments in which the system must be installed. The BCM50 has optional accessories you can use to tailor the installation to the needs of the location. Small System Wallmount Bracket You can use this optional bracket to mount the BCM50 and expansion unit to a vertical surface.

  • Page 20: Bcm50 New Features

    Chapter 2 System Overview BCM50 new features The following table represents the content matrix for BCM50. This matrix indicates where BCM50 aligns with BCM 4.0 and new features specific to BCM50. Aligned with BCM 4.0 BCM50 New Features Core • Digital Mobility •...

  • Page 21: Bri Version

    Note: M221/251 refers to the routers shipped with BCM50 1.0 units, and M222/252 refers to the new EU-compliant routers shipping on EU BCM50 1.0 and BCM50 2.0 units. WAN failover The new router hardware simplifies WAN failover as well as future management integration through the internal serial connector.

  • Page 22: Software Upgrade

    Element Manager supports remote and scheduled upgrades. This new capacity is significant for partners and administrators to save on installation costs and business impacts. SRG50 BCM50 1.0 required a patch and a keycode upgrade for SRG50. BCM50 2.0 eliminates this patch for SRG50. The SRG50 functionality for BCM50: •...

  • Page 23: Gati Localization

    System Overview Chapter 2 GATI localization GATI supports EMEA, China, and APAC countries where the MBM is currently sold. See the country matrix in “The I24 KEM is ideal for Secretary and Health care. Global markets” on page 29. Some profiles require new Disconnect Supervision (DS) or Caller ID (CLID) support as outlined in the country matrix.

  • Page 24: Bcm50 Capabilities Aligned With Bcm 4.0

    • mitigates customer issues over whether the data network or the BCM is at fault when call-quality issues situations occur • provides consistency in QoE solution across Nortel enterprise call servers to facilitate mixed network deployments NN40020-200 NN40020-200...

  • Page 25: Ad-Hoc Conferencing

    System Overview Chapter 2 Ad-Hoc conferencing Currently, the BCM supports three-party conferencing. Ad-Hoc Conferencing extends this capability to support large multi-party conferencing. Ad-Hoc conferencing delivers: • A user interface model which is similar to today’s F3 conference. • No impact on the user’s feature-button footprint occurs (that is, there is no need for additional IC keys or an additional feature key is not necessary).

  • Page 26: Security Enhancements

    (NCRI, MWI) using the SIP messaging protocol. By making these capabilities available using the SIP protocol, you can begin to transition your network to the latest standard. Security enhancements The following sections describe the security enhancements with BCM50 2.0: • “User account access management” on page 26 •...
  • Page 27 Support for Simple Network Management Protocol (SNMP) v2 & v3, including encryption provided with v3 • BCM owner control of Nortel technical support access • Use of digital signatures and enhanced tamper detection to ensure trusted sources for software upgrades (patches and software release upgrades) •...

  • Page 28: Terminal And Mobility Support

    IP audio conference phone 2033 The IP audio conference phone 2033 expands the IP portfolio to conference rooms and delivers high-quality audio. IP Audio Conference Phone 2033 • Familiar Nortel user interface, emulates IP Phone 2001 • Well-known Polycom design, acoustics •...
  • Page 29 System Overview Chapter 2 IP Key Expansion Module I24 The I24 Key Expansion Module (KEM) expands the IP portfolio by providing more line and feature appearances for IP sets. I24 KEM • Hardware module to expand line/feature buttons • Self-label display to customize desktop •...
  • Page 30 Chapter 2 System Overview The following table reflects new analog, BRI, and country support that is added in BCM50. Trunks Region GATM GATI R2MF N. America EMEA Poland Bahrain Saudi Qatar Ireland DS/CLI South Africa Spain France Russian Fed Turkey Greece Egypt Kuwait...

  • Page 31: Support, Security And Servicing

    System Overview Chapter 2 Trunks Region GATM GATI R2MF Venezuela Hong Kong DS/CLI DS/CLI DS/CLI DS/CLI Taiwan DS/CLI APAC Australia New Zealand Korea same as BCM50 India same as BCM50 Support, security and servicing BCM50 provides solutions for client support, replacement parts, upgrades and enhanced servicing. Client operating system support BCM50 supports Windows 2000 Professional, Windows XP Professional, Citrix Metaframe XP for Element Manager, and Citrix client support equivalent to BCM 4.0.

  • Page 32: Bcm50 Management

    “Set-based administration” on page 34, for “no-PC” programming of most of the system • “Business Element Manager” on page 34, interface that supports all aspects of BCM50 2.0 element management • “Network Configuration Manager (NCM)” on page 37, for multi-element support Ease of installation BCM50 installation is simplified with innovative hardware and management tools.

  • Page 33: Remote Management Accessibility

    CDR collection point. The modem is also enhanced with CLID. Although Nortel does not recommend that you use the analog modem for transferring large files, the modem gives you a flexible method of remote access to perform all programming tasks remotely.

  • Page 34: Log Management

    Chapter 2 System Overview • Entity MIB RFC 2737 — describes managed objects used for managing multiple logical and physical entities managed by a single SNMP agent. • System Host MIB RFC 2790 MIB for managing host systems — defines a set of objects common across many computer system architectures that are useful for the management of host computers, such as memory and CPU.
  • Page 35 System Overview Chapter 2 If you use Business Communications Manager Unified Manager, you find that performing common BCM50 programming tasks is simpler, faster, and more information-rich with Element Manager, which requires minimal clicking through the interface to get to tasks. You can get to any programming screen in three or fewer mouse-clicks.

  • Page 36: Keycodes

    Chapter 2 System Overview • Fault management for viewing BCM50 alarms. You can set which alarms are displayed in the Element Manager alarm browser and which alarms trigger an SNMP trap. • Log management for off-box transfer of logs, including component logs and administrator logs such as alarm log, security log, configuration change log, and system log.

  • Page 37: Network Configuration Manager (Ncm)

    System Overview Chapter 2 — through set-based administration — through NCM — through a USB memory stick • BRI enabled with keycode Network Configuration Manager (NCM) Many Business Communications Manager customers already use the optional client-server based management application NCM to manage their multisite BCM200/400 network. Designed to provide a system-wide perspective for up to 2000 BCM devices, Network Configuration Manager is a centralized database that stores information about every Business Communications Manager device on your network.
  • Page 38 Chapter 2 System Overview • Fax settings (if fax messaging keycode is applied) • Call forward to voicemail and display CLID Note: These same items can be administered with F981. Also, only subscriber mailboxes, the general delivery mailbox, and the system administrator mailbox can be administered through the Mailbox Manager application at this time.
  • Page 39 System Overview Chapter 2 • The number of saved messages. • The number of new fax messages (if the fax keycode is applied). • The number of saved fax messages (if the fax keycode is applied). • Warning messages that appear in red if: —...

  • Page 40: Callpilot

    Chapter 2 System Overview Fax Setting The Fax Setting page allows you to enter a preset destination where faxes can be printed. The destination can be either an extension or a telephone number, if outcalling is enabled. For users who do not have the outcalling capability, the Fax Setting page only allows for an extension to be entered.

  • Page 41: Callpilot Options

    System Overview Chapter 2 Features included with CallPilot The following features are included with CallPilot for BCM50: Voicemail The Voicemail feature records messages and stores them in a mailbox for easy retrieval. Business telephones on your system can have their own mailbox and greeting. Information can be distributed quickly to departments and workgroups.

  • Page 42: Callpilot/Voicemail Enhancements

    Chapter 2 System Overview For more information about Fax, see the CallPilot Fax Set Up and Operation Guide. Unified messaging With Unified messaging, you can use their e-mail application to access voice, fax, and text messages from their personal computer. You can use Unified Messaging with several popular e-mail application, including: •...

  • Page 43: Contact Center

    System Overview Chapter 2 • additional voice mail prompt languages including, Polish, Irish English, Finnish, Korean and Turkish Contact Center Contact Center (CC) is an evolution of the existing Call Center capability on BCM. Contact Center has the same functionality as the current Professional Call Center with the ability to choose exactly the number of agents and skillsets that a customer or customer site requires.

  • Page 44: Local Area Network Computer Telephony Engine

    Chapter 2 System Overview • Phone-and-browser calls (using PSTN), which integrate a standard voice call with a Contact Center agent and a Multimedia Contact Center browser call session with follow-me browsing, text chat, and screen-capture push. • Browser-only calls, which have the same browser features of phone-and-browser calls but no voice call component.

  • Page 45: Bcm Compatibility Matrix

    The following table indicates the compatibility of components and features through the BCM product line. Component/ BCM50 BCM50e BCM50a BCM50b BCM50a/ba BCM50e/be Feature Operating System Windows NT 4 Embedded Nortel Carrier Grade Linux Hardware Digital Terminals T7000 T7100 & M7100 T7208 & M7208 T7316 & M7324 T7406 T24 KIM &...
  • Page 46 Chapter 2 System Overview Component/ BCM50 BCM50e BCM50a BCM50b BCM50a/ba BCM50e/be Feature i2050 Softphone 2050 IP Phone 2007 IP Phone 1120e IP Phone 1140e IP Audio Conference Phone 2033 WLAN IP Yes - 2210 with patch WLAN IP Yes - 2211 with patch...
  • Page 47 System Overview Chapter 2 Component/ BCM50 BCM50e BCM50a BCM50b BCM50a/ba BCM50e/be Feature IP Trunks 711-729-72 711-729 Codecs Management Yes - NCM 3.6 NetIQ support Unified Manager System Set Based Admin (F9*8) Element Manager Set Based Admin Telephony CallPilot PVQM Applications LAN CTE Mailbox Manager...
  • Page 48 Chapter 2 System Overview Component/ BCM50 BCM50e BCM50a BCM50b BCM50a/ba BCM50e/be Feature Upgrade from From From Not available previous 3.0, 3.5 & version 3.01 & 3.5 BCM Imaging Tool Level 1 & 2 Reset Wireless T7406 802.11b Yes - WVoIP i22xx with patch Digital Mobility No...

  • Page 49: Index

    Index Index Acronyms 5 Call Detail Recording CDR 44 Ad-Hoc Conferencing 25 CallPilot Auto Attendant 41 Enhancements 42 Features Auto Attendant 41 Fax Answering 41 BCM Compatibility Matrix 45 Voicemail 41 BCM50 Options a details 15 Contact Center 41 additional hardware 10 Fax 41 applications 37 Message Networking 41...
  • Page 50 Index enhancements 25 SIP 25 Keycodes 36 Set-based administration 34 SNMP 33 Support 31 LAN CTE 44 System Overview 9 Logs 34 trademarks 2 Mailbox Manager 37 Trunk Anti-Tromboning features 38 TAT 25 call forward 40 fax setting 40 greetings and spoken name 39 my mailbox 38 Unified Messaging 42 off premise notification 39...
  • Page 51 Index System Overview...
  • Page 52 Index NN40020-200 NN40020-200...

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