Troubleshooting - Nortel BCM1000 Installation And Maintenance Manual

Chapter 14

Troubleshooting

This chapter describes some hardware troubleshooting options for determining the cause of
malfunctions or failure of the Business Communications Manager hardware.
The Business Communications Manager technical support group also provides tips and
troubleshooting information under the Maintenance button, located on the Unified Manager front
page.
When analyzing Business Communications Manager problem, you can use the information in this
section to determine if the problem is hardware-related. If your hardware is stable, you can refer to
the Programming Operations Guide and to the technical tips in the Unified Manager to determine
operational issues.
After you have corrected the problem, test the Business Communications Manager system to
confirm that the system is functioning correctly.
Danger: Electrical shock warning.
Disconnect the telephone cables and network cables, and then disconnect the ac power
cord, before opening the computer. Read and follow installation instructions carefully.
Hardware problems can appear as any of the following:
• The operational LEDs on the BCM1000 or on the media bay modules are not reacting as
expected
• The Business Communications Manager system does not function at all.
• The emergency telephone does not function.
• ATA 2 does not function.
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