Printronix SL5000 User Manual page 328

Chapter 6
Restore The Printer To Operation
Table 17. LCD Message Troubleshooting (continued)
Displayed Message
ERROR: PROGRAM
NOT COMPATIBLE
ERROR: PROGRAM
NOT VALID
ERROR: SECURITY
KEY NOT
DETECTED
ERROR: SHORT AT
ADDRESS XXXX
ERROR: WRITING
TO FLASH
ERROR: WRONG
CHECKSUM
ERROR
OCCURRED
FLUSHING QUEUES
328
Can User
Explanation
Correct?
Yes The printer is not
compatible with the
downloaded program.
Yes The printer does not
see a program in flash
memory.
Yes/No The security key is not
present or has failed.
Yes/No Hardware failure in
DRAM or Main PCBA
controller circuitry.
Yes/No Hardware or software
fault in flash memory.
Yes/No The printer received
the complete program
but the checksum did
not match. The data
may have been
corrupted during
download.
Yes An interim message
displays while the
printer discards host
data it cannot use
because a fault
condition exists. While
this message displays,
the asterisk (*) rotates.
Solution
Power off the printer for 15
seconds, then power back on.
If the problem persists, contact
your authorized customer
service representative.
Power off the printer for 15
seconds, then power back on.
If the problem persists, contact
your authorized customer
service representative.
Power off the printer for 15
seconds, then power back on.
If the problem persists, contact
your authorized customer
service representative.
Power off the printer for 15
seconds, then power back on.
If the problem persists, contact
your authorized customer
service representative.
Power off the printer for 15
seconds, then power back on.
If the problem persists, contact
your authorized customer
service representative.
Power off the printer for 15
seconds, then power back on.
If the problem persists, contact
your authorized customer
service representative.
Wait. When the asterisk (*)
stops rotating, a different fault
message will appear;
troubleshoot the final
message.