Centreware Internet Services Problems - Fuji Xerox ApeosPort-IV C5575 Administration Manual

15 Problem Solving

CentreWare Internet Services Problems

The possible symptoms and remedies for problems when using CentreWare Internet
Services are as follows:
Cannot connect to CentreWare
Internet Services.
The [Please wait] message is
continuously displayed.
The [Refresh] button is not
functioning.
Selecting the menu on the left
frame does not update the
right frame contents.
The screen display is distorted.
The latest information is not
displayed.
Characters are not correctly
displayed.
Pressing [Apply] does not apply
the new settings.
When you click [Apply], a
message such as "The server
has returned ineffective or
unrecognizable response" or
15
"No data" is displayed on the
browser.
Cannot delete jobs.
480
Symptom
Is the machine working properly?
Check whether the machine is turned on.
Is Internet Services (HTTP) port activated?
Print Configuration Report to confirm.
Is the Internet address correctly entered?
Confirm the Internet address again. If the problem persists,
enter an IP address to connect to CentreWare Internet Services.
Is a proxy server being used?
Depending on the proxy server, connections may not be
possible. Set the browser to [Not using proxy server] or set that
particular address to [Not using a proxy server].
Wait for a while as instructed.
If the status does not change, click the [Refresh] button.
If this does not impart any effect, confirm whether the machine
is operating correctly.
Are you using a specified browser?
Refer to "Installation of CentreWare Internet Services" (P.310) to confirm
whether your browser is supported.
Change the window size for the browser.
Click the [Refresh] button.
Use Western European language command.
Are the entered values correct?
If a value outside of the permitted range is entered, the update
will automatically be made within the range.
This may occur when the control panel is being operated or the
operation has just been completed.
When the automatic reset function is set, any setting configure
with CentreWare Internet Services is not applied until setting
the time set for automatic reset. Wait until then.
Is the password correct?
The entries for Password and Confirm Password do not match.
Enter the correct password.
Restart the machine.
Wait for a while, and click [Refresh].
Remedy