Edit Direct Dial Virtual Entry Queue Dialog - Polycom RealPresence DMA 7000 System Operation Manual

Field
RMX entry queue
DMA-based IVR Call Flow (only for "External IVR control" entry queues)
IVR prompt set
Timeout for response entry
(sec)
DTMF terminator
Operator assistance URI
Request operator transfer
DTMF
Timeout to cancel operator
request (sec)
Script
Enabled
Script
See also:
Shared Number Dialing

Edit Direct Dial Virtual Entry Queue Dialog

Lets you edit the direct dial virtual entry queue (VEQ). The following table describes the fields in the dialog.
Polycom, Inc.
Description
The RealPresence Collaboration Server or RMX entry queue to use for this
VEQ. The list includes all entry queues available on the Polycom MCUs
connected to the system, with the number of MCUs that have each entry
queue shown in parentheses.
Note: Polycom MCUs refer to entry queues designed for a RealPresence
DMA-controlled VEQ as "External IVR" because RealPresence DMA-based
IVR control is external to the MCU.
For a RealPresence DMA-controlled VEQ, the prompt set to be used. The list
includes all those installed on the RealPresence DMA system (see
Prompt Sets).
The length of time that the RealPresence DMA system waits for a caller to
respond to a prompt (5-60 seconds).
The terminator used to mark the end of caller input.
The SIP URI to which to route the call for operator (help desk) assistance.
The DTMF command for requesting an operator.
Note: If this digit string matches a VMR number, that VMR becomes
unreachable.
The length of time after requesting an operator that a caller is given to cancel
that request (1-10 seconds).
Note: An operator request can be canceled by entering any DTMF key.
Scripts entered in this section have access to the DTMF digits entered by
callers. The system executes these scripts during VEQ processing, and can
change and reject the DTMF digits callers enter. You can use this functionality
to strip prefixes entered by a caller or to authorize participants dialing in to
VEQs. These scripts are written in the Javascript language.
The Sample Virtual Entry Queue Script
script that you can modify for your own purposes.
Enable or disable the script in the Script text box.
Type (or paste) the VEQ script you want to apply. Then click Debug this
script to open the Script Debugging Dialog for VEQ Scripts
with various variables.
Conference Manager Configuration
section provides an example VEQ
and test the script
IVR
223