Polycom 7000 Integration Manual
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Also See for 7000:
- User manual (26 pages) ,
- Specifications (2 pages) ,
- Setup manual (38 pages)
Related Manuals for Polycom 7000
Summary of Contents for Polycom 7000
- Page 1 INTEGRATION GUIDE UC Software 4.0.2B | August 2013 | 1725-40112-001 Rev G UC Software 4.0.2B August 2013 1725-40112-001 Rev G...
- Page 2 Information is provided “as is” without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its respective...
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Page 3: About This Guide
An unsupported VoIP environment is a call platform that has not been tested with Note the SoundStation IP 7000 and therefore is not supported. For a current list of supported call platforms, refer to the SoundStation IP Platform Compatibility page. - Page 4 Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System or Polycom RealPresence Group System in Unsupported VoIP Environments...
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Page 5: Table Of Contents
Setting Up the Polycom HDX or Polycom RealPresence Group System . . 6 Updating the Polycom HDX System Software ......7 Connecting the Phone to the Polycom HDX System or Polycom RealPresence Group System . - Page 6 SoundStation IP 7000 Display ........
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Page 7: Integrating The Soundstation Ip 7000 Phone
Integrating the SoundStation IP 7000 Phone This guide describes how to integrate the SoundStation IP 7000 conference phone with a Polycom HDX system or Polycom RealPresence Group system in an unsupported VoIP environment. It also describes how to upgrade the phone’s software when it is connected to a Polycom HDX system or... -
Page 8: Before You Begin
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System or Polycom RealPresence Group System in Unsupported VoIP Environments Polycom strongly recommends that you connect the SoundStation IP 7000 to the Note LAN using the included network cable and to the Polycom HDX system or Polycom RealPresence Group system using a Polycom Microphone Array Cable. -
Page 9: Parts List
Quick Start Guide Optional and Required Accessories You require a Polycom Microphone Array Cable to connect the phone to the Polycom HDX system or Polycom RealPresence Group system. It is not part of the basic phone package, but is included in the separate SoundStation IP 7000/Polycom HDX/Polycom RealPresence Group system integration package. -
Page 10: Supported Soundstation Ip 7000, Polycom Hdx, And Polycom Realpresence Group System Software Interoperability
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System or Polycom RealPresence Group System in Unsupported VoIP Environments • AC Power Kit with a Power Adapter, Regional Power Cord, and Power Insertion Cable •... -
Page 11: Overview
Integrating the SoundStation IP 7000 Phone Overview To integrate the SoundStation IP 7000 conference phone with a Polycom HDX system or Polycom RealPresence Group system, complete the following steps: 1. (Optional, but highly recommended.) Connect the phone to the local area network (LAN) using the supplied network cable. -
Page 12: Connecting The Phone To The Network
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System or Polycom RealPresence Group System in Unsupported VoIP Environments Connecting the Phone to the Network Connecting the SoundStation IP 7000 conference phone to the network is optional,... -
Page 13: Updating The Polycom Hdx System Software
Note Polycom HDX system or Polycom RealPresence Group system, you cannot connect the SoundStation IP 7000 phone to it. If you connect the phone, the message “Daisy-Chaining Error: Unsupported link. Contact IT Manager” appears. When you connect the phone to the Polycom HDX system or Polycom... - Page 14 Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System or Polycom RealPresence Group System in Unsupported VoIP Environments 2. Connect one end of the Polycom Microphone Array Cable into an available microphone connector on the phone.
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Page 15: Setting Up The Phone
Settings, and select the extension you want to set up. When prompted, enter the administrative password. The default value is 456. 2. Enter the extension that you want displayed on the SoundStation IP 7000. 3. Press the Save soft key. -
Page 16: Connecting An Optional External Microphone
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System or Polycom RealPresence Group System in Unsupported VoIP Environments Connecting an Optional External Microphone When the phone is connected to a Polycom HDX system or Polycom RealPresence Group system: •... -
Page 17: Connecting Optional Auxiliary Audio Components
700 system. Connecting Optional Auxiliary Audio Components You can connect the SoundStation IP 7000 phone to optional auxiliary audio components. For example, you can connect audio components like a 2.5mm audio connector on the phone to hear audio from mobile devices and... -
Page 18: Connector
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System or Polycom RealPresence Group System in Unsupported VoIP Environments To connect a mobile device to the phone, you require the optional Mobile Device Cable. To connect a computer calling application to the phone, you require the optional Computer Calling Cable. -
Page 19: Upgrading The Phone's Software
SoundStation IP 7000 Video Integration with HDX Series and RealPresence Group Series Support page. As of Polycom UC Software 4.0.1, you can also upgrade the phone’s software Note through the Web Configuration Utility software upgrade option. For more information, see... -
Page 20: Using The Polycom Customer Support Provisioning Server
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System or Polycom RealPresence Group System in Unsupported VoIP Environments Using the Polycom Customer Support Provisioning Server To use the Polycom Customer Support provisioning server to download the software, you must change the default network configuration parameters on the SoundStation IP 7000 phone. -
Page 21: Locating The Latest Uc Software
Setting Up a Provisioning Server You can use any computer on the network as the provisioning server (providing the application image and configuration files for the SoundStation IP 7000 phone). You need an FTP, FTPS, TFTP, HTTP, or HTTPS server running on a computer. -
Page 22: Downloading New Software To The Phone
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System or Polycom RealPresence Group System in Unsupported VoIP Environments For information on setting up a provisioning server, see How to Provision a Polycom Phone (Provisioning Guide 68638), and the latest Polycom UC Software Administrators’... - Page 23 Integrating the SoundStation IP 7000 Phone — If DHCP is not supported on the network: Select Ethernet Menu. Scroll to Phone IP Addr, then press the EDIT soft key. Enter the phone IP address, then press the OK soft key.
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Page 24: Determining Which Endpoint Handles A Call
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System or Polycom RealPresence Group System in Unsupported VoIP Environments 12. Monitor the provisioning server event log and the uploaded event log files. Ensure that the download process completed correctly. All configuration files used by the provisioning server are logged. -
Page 25: Understanding Microphone And Speaker Behavior
Video calls use either H.323, SIP, or ISDN (for Polycom HDX systems). Audio-only Note calls use SIP (for SoundStation IP 7000 phones), or POTS or ISDN (for Polycom HDX systems). Not all Polycom HDX systems support ISDN. For information on which systems... - Page 26 Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System or Polycom RealPresence Group System in Unsupported VoIP Environments Even though your setup uses all microphones during a call, not all speakers are used. Depending on the call, either your phone’s speaker is used, or the Polycom HDX or Polycom RealPresence Group system’s speakers are used.
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Page 27: Troubleshooting Your Phone
Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 7000 conference phone with the Polycom HDX system or Polycom RealPresence Group system in an unsupported VoIP environment. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and recommended corrective actions to take. -
Page 28: Calling
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System or Polycom RealPresence Group System in Unsupported VoIP Environments Calling Symptom Problem Corrective Action Voice calls are not coming to the The call type is not set correctly. - Page 29 Corrective Action There is a dial tone, but the call is Do one of the following: not going through. Ensure that the Polycom HDX or • Polycom RealPresence Group system has an active voice interface installed and it is listed as the first interface.
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Page 30: Soundstation Ip 7000 Display
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System or Polycom RealPresence Group System in Unsupported VoIP Environments SoundStation IP 7000 Display Symptom Problem Corrective Action The time and date are flashing. You have disconnected your... -
Page 31: Safety Notices
Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices. - Page 32 Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System or Polycom RealPresence Group System in Unsupported VoIP Environments Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
- Page 33 CE and VCCI Mark This SoundStation IP 7000 phone is marked with the CE mark. This mark indicates compliance with EC Directive 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough,...
- Page 34 Con la presente Polycom (UK) Ltd dichiara che questo SoundStation IP 7000 è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE. Hér með lýsir Polycom (UK) Ltd yfir því að SoundStation IP 7000 er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC Ar šo Polycom (UK) Ltd deklare, ka SoundStation IP 7000 atbilst Direktivas 1999/5/EK butiskajam prasibam un...
- Page 35 Warning: This equipment will not operate when mains power fails. Restriction of Hazardous Substances (RoHS) All Polycom products comply with the requirements of the EU Directive Restriction of Hazardous Substances (RoHS) 2002/95/EC. Statements of compliance can be obtained from TypeApproval@polycom.com.
- Page 36 Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System or Polycom RealPresence Group System in Unsupported VoIP Environments Safety and Compliance (continued) Waste Electrical and Electronic Equipment (WEEE) All Polycom products that fall within the scope of the EU Directive Waste Electrical and Electronic Equipment (WEEE) 2002/96/EC carry the crossed wheelie bin symbol which advises customers not to dispose of electronic products in the domestic waste stream but to recycle them safely as e-waste.