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● Unless otherwise instructed by Polycom Global Services, configure logging at the debug level with a
rolling frequency of every day and a retention period of 60 days. If hard drive space becomes an
issue, decrease the retention period incrementally until the disk space issue is resolved.
● Download log archives regularly and back them up securely (preferably offsite as well as onsite).
Delete downloaded log archives to free up disk space.
● Export CDRs regularly and back them up securely (preferably offsite as well as onsite).
Provisioner Responsibilities
As a Polycom RealPresence DMA system provisioner, you have access to many of the same features and
functions as the system administrator (see
Access
Privileges). Your responsibilities depend on your organization's policies and the tasks delegated to
you by the system administrator. For instance, you may be delegated responsibility for some of the
following:
● Managing and monitoring users' conference rooms. See Users.
● Managing and monitoring registered endpoints. See Endpoints.
● Monitoring active calls. See
● Monitoring system health and network usage. See
● Monitoring call, conference, and registration history. See
Registration History
● Downloading network usage data at the appropriate intervals. See
Exporting Network Usage
● Downloading detailed call and conference history data at the appropriate intervals. See
and
Call Detail Records
Recommended Regular Maintenance
Perform the following tasks to keep your Polycom RealPresence DMA system operating trouble-free and at
peak efficiency. These tasks can be done quickly and should be run at least weekly.
Regular archive of backups
Log into the Polycom RealPresence DMA system, go to Maintenance > Backup and Restore, and check
for new backups. If there are new backups, download and archive the latest one. Delete backups after
downloading in order to free up disk space.
Every night, each Polycom RealPresence DMA system cluster determines whether its configuration or local
user data have changed. If so, it creates a configuration-only backup of the system. For details on backups,
see
Backing Up and
Restoring.
General system health and capacity checks
On the Dashboard (see Dashboard), verify that:
● There are no alerts indicating problems with any part of the system.
● The Supercluster Status pane shows the correct number of servers and clusters, and the network
interfaces that should be working (depending on your IP type and split network settings) are up (green
up arrow) and in full duplex mode, with the speed correct for your enterprise network.
Polycom, Inc.
Polycom RealPresence DMA System User Roles and Their
Active
Calls.
Report.
Data.
(CDRs).
System Management and Maintenance
General system health and capacity
Call
History,
Conference
Network usage data export
checks.
History, and
and
CDR export
339
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