Polycom RealPresence Group Series Documentation
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Polycom RealPresence Group Series Documentation

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Polycom Documentation
Copyright © 2019, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into
another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose,
without the express written permission of Polycom, Inc
6001 America Center Drive
San Jose, CA 95002
USA
Printed from Polycom, Inc. (http://documents.polycom.com)

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  • Page 1 Polycom Documentation Copyright © 2019, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc...

  • Page 2: Table Of Contents

    Polycom Partner and Solution Resources........
  • Page 3 Encryption and Security........52 Printed from Polycom, Inc. (http://documents.polycom.com)

  • Page 4: Copyright And Trademark

    Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you.
  • Page 5 The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Polycom has been advised of the possibility of such damages.

  • Page 6: Before You Begin

    Before You Begin This guide is for users who want to perform basic to intermediate tasks on the Polycom® RealPresence® Group Series system . Please read the RealPresence Group Series documentation before you operate the system. The following related documents for RealPresence Group Series systems are available at...

  • Page 7: The Polycom Community

    To register with the Polycom Community, simply create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics.

  • Page 8: Getting Started With Polycom Realpresence Group Series

    RealPresence Group System Power RealPresence Group Series systems have a power proximity sensor instead of a physical power button. Instead of pressing an actual button that moves to power on the system, you can touch the proximity sensor , or touch near it, on the front of the system.

  • Page 9: System Health Check

    Touch and hold the power sensor on the front of the system. ◦ Press and hold on the remote control. The indicator light changes color and blinks when the system is shutting down. Related Topics RealPresence Group System Power Printed from Polycom, Inc. (http://documents.polycom.com) Page 9...

  • Page 10: Using A Polycom Realpresence Group Series Remote Control

    Using a Polycom RealPresence Group Series Remote Control The infrared RealPresence Group Series remote control enables you to operate a RealPresence Group Series system. This includes placing calls, adjusting the volume, controlling the camera, navigating screens, and more. RealPresence Group Series systems and Polycom® EagleEye™...
  • Page 11 Generates an asterisk if the cursor is in a text field or a period if the cursor is in a numeric field. Printed from Polycom, Inc. (http://documents.polycom.com) Page 11...

  • Page 12: Recharge The Remote Control Battery

    DTMF keys to send. Mute or unmute a microphone. Related Topics Using a Polycom RealPresence Group Series Remote Control Recharge the Remote Control Battery When the remote control battery power is at 10% or less, a notification displays on the RealPresence Group system Home screen.

  • Page 13: Wake The System

    Related Topics Using a Polycom RealPresence Group Series Remote Control Wake the System After a certain amount of time with no activity, the RealPresence Group Series system goes into sleep mode. Procedure • Press any button on the remote control or just pick up the remote.

  • Page 14: Contact Presence States

    LDAP group members and up to 200 global contacts stored by the presence service. Polycom systems registered to Microsoft Lync 2013 or Skype for Business Server 2015 in an integrated environment use the following colors to indicate presence states.

  • Page 15: Search For Directory Contacts

    You can perform all of the functions that are available when making audio, video, or conference calls. Related Topics Using a Polycom RealPresence Group Series Remote Control Printed from Polycom, Inc. (http://documents.polycom.com) Page 15...

  • Page 16: Call By Entering A Name Or Number

    Global Directory Server. Procedure 1 Using your remote control, select and navigate to on your system screen. 2 Highlight an entry in the Contacts list, and press Related Topics Calling Printed from Polycom, Inc. (http://documents.polycom.com) Page 16...

  • Page 17: Call From The Recent Calls List

    2 From the Place a Call screen Keypad, use the remote to navigate to the video/audio slider. 3 Press the Select button to switch from video to audio 4 Enter a telephone number then press on the remote. Printed from Polycom, Inc. (http://documents.polycom.com) Page 17...

  • Page 18: Answer A Call

    Calling Answer a Call The way a RealPresence Group Series handles incoming calls depends on how the system is set up. The system either answers the call automatically, rejects the call automatically, or prompts you to answer the call manually.

  • Page 19: Hold A Call

    2 Place the call using your preferred method. Related Topics Calling Switch Between Point-to-Point Calls When you have a call on hold, you can switch between the held and active calls. Printed from Polycom, Inc. (http://documents.polycom.com) Page 19...

  • Page 20: Resume A Call

    Server 800s, to host the conference call. The number of sites allowed in the call is determined by the capabilities of the bridge hosting the call. Check with your system administrator to find out how many sites are allowed in a bridged conference call. Printed from Polycom, Inc. (http://documents.polycom.com) Page 20...
  • Page 21 While in a conference call, you can hold the conference call and answer an incoming call. Procedure • Use your remote control to select Hold + Accept to hold the current call and answer the incoming call. Printed from Polycom, Inc. (http://documents.polycom.com) Page 21...
  • Page 22 During a conference call, you can hang up an individual call within the conference call. Procedure 1 Using your remote control, press 2 Navigate to the call you want to end. 3 Select Hang Up. Printed from Polycom, Inc. (http://documents.polycom.com) Page 22...
  • Page 23 Audio-only endpoints are unable to participate in password-protected calls. • Microsoft Office Communicator clients are unable to join password-protected conference calls. • SIP endpoints are unable to dial in to password-protected conference calls. Printed from Polycom, Inc. (http://documents.polycom.com) Page 23...
  • Page 24 2 If you hear an audio prompt, use the remote control to generate DTMF tones. Press the # key on your remote control, then use the number keys to enter numbers. Related Topics Passwords for Conference Calls Printed from Polycom, Inc. (http://documents.polycom.com) Page 24...

  • Page 25: Joining Meetings From The Calendar With The Remote Control

    Calling View Scheduled Meetings If your RealPresence Group Series is configured to connect to the Microsoft Exchange Server, you can view scheduled meetings on the Home screen. To view more information about a meeting on the calendar, select the meeting. Depending on how the system is configured, private meeting details might not be visible.

  • Page 26: Sharing Content

    Content sent from the Polycom® People+Content™ IP application, which is installed on a computer connected to the RealPresence Group Series system • Content from a DVD or DVR player connected directly to a RealPresence Group Series system • Content from the Polycom® VisualBoard™ application •...

  • Page 27: Content Connections On Realpresence Group Systems

    Content Connections on RealPresence Group Systems Before you prepare to show content, make sure the computer is powered on and connected to the RealPresence Group Series system. You can connect a computer to the system HDMI or VGA video input ports.

  • Page 28: Supported Content Resolutions And Refresh Rates

    Polycom People+Content IP The People+Content IP application enables you to send content from a computer that is not connected directly to the RealPresence Group Series system or Polycom touch devices. Keep the following points in mind when using the People+Content IP application: Printed from Polycom, Inc.
  • Page 29 Note If the room system is paired with a Polycom touch device, you do not need to install the application onto your computer. After you connect your computer to the touch device over USB, a version of the People+Content IP application launches automatically.

  • Page 30: Managing Content From Microsoft Clients

    On a Mac computer, navigate to Finder then search for and run the People+Content IP application. 2 Enter the IP address or host name of the RealPresence Group Series system and the meeting password, if one is set. 3 Click Connect.
  • Page 31 Managing Content from Microsoft Clients Control Skype for Business Content Contacts using a Microsoft client to share content can select a specific RealPresence Group Series system to give control over the content. After your system receives and takes control of content from the client, you can use a USB mouse and keyboard to open and use shared applications, programs, and files on the system sharing content.

  • Page 32: Recording Calls

    Depending on how your system is set up, you can record calls in one of the following ways: • You can record calls using Polycom® RealPresence® Media Suite. • On RealPresence Group 700 systems, you can record calls on a laptop, a tablet, or on a DVD or DVR player using monitor 3.
  • Page 33 RealPresence Media Suite Connection Methods You can use any of the following connection methods for dialing the RealPresence Media Suite solution to record calls on the RealPresence Group Series Media Suite Connection Method Example Type If the room system and solution are not registered to the gatekeeper or to a SIP server, 10.11.12.13...
  • Page 34 Resume a paused recording Menu display state Stop a recording Playback a recording Pause the video Start the video Video playback state Resume a paused video Stop a playback and return to the main menu Printed from Polycom, Inc. (http://documents.polycom.com) Page 34...
  • Page 35 Before ending a call, make sure to stop recording. Procedure • When you are done recording, press *3 on the remote control. Related Topics Recording Calls with RealPresence Media Suite using Touch Tones Printed from Polycom, Inc. (http://documents.polycom.com) Page 35...
  • Page 36 Procedure • Select to open the Quick Access menu, then select Record Controls > Start. Related Topics Recording Calls with RealPresence Media Suite using Onscreen Controls Printed from Polycom, Inc. (http://documents.polycom.com) Page 36...

  • Page 37: Record Calls On A Dvd Or Dvr

    Using monitor 3 on the RealPresence Group 700 system, you can either record the speaker and content or record the speaker only using a connected DVD or DVR player. Your system administrator determines the settings for this feature. Printed from Polycom, Inc. (http://documents.polycom.com) Page 37...

  • Page 38: Record Calls With A Laptop Or Tablet

    Depending on how the system is set up by your administrator, you might be able to customize user and administrator settings on the system, including the language, time zone, LAN settings, and security settings. If you have any questions about changing these settings, contact your administrator. Printed from Polycom, Inc. (http://documents.polycom.com) Page 38...

  • Page 39: Video Adjustments

    Related Topics Using a Polycom RealPresence Group Series Remote Control Video Adjustments You can manage video and certain user interface settings for your system. Related Topics Settings Switch Between Full-Screen Video and the Home Screen When your call connects, the system automatically shows video in full screen view. You can switch back to the Home screen during a call if, for example, you need to adjust a user setting and your system is configured to allow you to do so.
  • Page 40 Related Topics Video Adjustments Start Video If your near-end site video is currently not displayed, you can choose to display your video to others in a conference call. Printed from Polycom, Inc. (http://documents.polycom.com) Page 40...
  • Page 41 If your system administrator has allowed access to user settings, you can choose whether to allow viewing of the room where the system is located or video of calls in which the system participates. Printed from Polycom, Inc. (http://documents.polycom.com) Page 41...
  • Page 42 Full screen - The site that is speaking is shown in full screen to all other sites. The current speaker sees the previous speaker. Related Topics Video Adjustments Set the Multipoint Viewing Mode You can change your multipoint viewing mode from the default mode. Procedure 1 From the Home screen, press Printed from Polycom, Inc. (http://documents.polycom.com) Page 42...
  • Page 43 Multipoint Viewing Modes Multipoint Viewing Layouts What you see during a multipoint call can vary depending on how the RealPresence Group Series is configured, the number of sites participating, the number of monitors you are using, and whether content is shared. The multipoint viewing layout configured on the host system is the one used in the call for all endpoints in the call.

  • Page 44: Audio Adjustments

    Muting the microphone does not mute audio coming from any device connected to the content audio inputs. • The red mute indicator on the front of the Polycom® EagleEye™ View camera is lit when the system is muted or when a Polycom microphone is connected and muted. •...
  • Page 45 You can connect one wired USB headset or wireless Bluetooth headset with a USB adapter to RealPresence Group Series system. When connected, the headset is used as the primary audio input and output device for the system, and the headset functions automatically without any additional setup.

  • Page 46: Cameras

    Procedure 1 Navigate to Camera > Select Camera. 2 Then select Near Cameras for near-end control or Far Cameras for far-end control. Related Topics Cameras Printed from Polycom, Inc. (http://documents.polycom.com) Page 46...
  • Page 47 You can make adjustments to Polycom cameras to enhance the view of meeting participants. You can adjust the view of meeting participants using the remote control with Polycom EagleEye III, EagleEye IV, EagleEye Acoustic, EagleEye Director or EagleEye Director II cameras and camera systems.
  • Page 48 Procedure • Navigate to Cameras > Camera Tracking Off. After you disable tracking, muting the microphone no longer affects tracking, and you can control the camera position manually using the remote control. Printed from Polycom, Inc. (http://documents.polycom.com) Page 48...
  • Page 49 Icons for presets 0-9 are shown on the screen. A snapshot above the number means that a preset has been assigned to that number. An empty box means that no preset has been assigned to that number. Printed from Polycom, Inc. (http://documents.polycom.com) Page 49...
  • Page 50 1 If you are in a call, press Select on the remote control to switch between a near-end site (Your Camera) or far-end site (Their Camera) camera. 2 Press a number on the remote control. Printed from Polycom, Inc. (http://documents.polycom.com) Page 50...

  • Page 51: Call Answering Settings

    Procedure 1 Navigate to Settings > User Settings > Meetings. 2 Set Auto Answer Point-to-Point Video or Auto Answer Multipoint Video to Yes. Printed from Polycom, Inc. (http://documents.polycom.com) Page 51...

  • Page 52: Encryption And Security

    If encryption is required on your system, the far-end must support encryption or the call will not be completed. Printed from Polycom, Inc. (http://documents.polycom.com) Page 52...
  • Page 53 Participants in a call can use this check code to verify that the call is not being intercepted by a third party. Polycom recommends verifying check codes at each site to protect against third-party eavesdropping on H.323 point-to-point calls. The check code is calculated so that the check code is the same at both sites in the call.
  • Page 54 3 Click Continue to confirm your selection. After the security classification is raised or lowered, a message displays for five seconds to all video participants. The change is only applicable to the current call. Related Topics Encryption and Security Printed from Polycom, Inc. (http://documents.polycom.com) Page 54...

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Realpresence group 300Realpresence group 310Realpresence group 500Realpresence group 700

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