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Sun Microsystems Sun Fire V65x Manuals
Manuals and User Guides for Sun Microsystems Sun Fire V65x. We have
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Sun Microsystems Sun Fire V65x manual available for free PDF download: Manual
Sun Microsystems Sun Fire V65x Manual (218 pages)
Brand:
Sun Microsystems
| Category:
Server
| Size: 8.79 MB
Table of Contents
Troubleshooting Guide
1
Table of Contents
3
Safety and Compliance Information
17
Who Should Use this Book
18
How this Manual Is Organized
18
Typographic Conventions
18
Related Documentation
19
Ordering Sun Documents
19
Shell Prompts in Command Examples
19
Notice
20
Support
20
Sun Welcomes Your Comments
21
1 Troubleshooting Guidelines
23
Startup-Related Issues
23
Ethernet Port Delay
23
USB-Connected External CD-ROM Drive will Not Function
24
Inability to Boot Server When an External SCSI Hard Drive Is Connected
24
PS/2 Mouse Misidentification
24
Resetting the Server
25
Software Mechanisms
25
Software Shutdown Commands for Linux
25
Software Shutdown Commands for Solaris
25
Hardware Mechanisms
26
Disabling Integrated Components
26
Setting Main Board Jumpers
27
FIGURE 1-1 Main Board Jumper Locations
27
Processor and Heatsink Configurations
28
Single or Dual Processor Main Boards
28
TABLE 1-1 Jumper Function Summary
28
Supported Processors
29
Heatsinks and Air Ducts
29
Processor Population Order
29
TABLE 1-2 Supported Processors and Heatsinks
29
Hyper-Threading TM CPU Feature
30
Memory Configurations
30
Problems with SNMP
31
Problems with Initial System Startup
32
Checklist
32
Problems with New Application Software
33
Problems after the System Has Been Running Correctly
34
2 Troubleshooting SpecifiC Problems
35
Preparing the System for Diagnostic Testing
35
SpecifiC Problems and Corrective Actions
36
TABLE 2-1 Index to Problems
36
Problems Starting up
37
Server Does Not Power on
37
Front Panel Is Unresponsive and Video Is Disabled
38
Server Beeps at Power on or When Booting
39
Some Hard Drives Do Not Show up During POST
39
TABLE 2-2 Bootup Beep Codes
39
Server Starts Booting Automatically at Power on
41
Power-On Self-Test (POST)
41
Verifying Proper Operation of Key System Leds
42
Confirming Loading of the Operating System
42
KVM (PS/2 Keyboard-Video-Mouse) Unit Causes System to Hang During POST
42
Power LED Does Not Light
43
Video Problems
44
No Video Appears on the Screen
44
Xserver Has Not Started
45
Characters Are Distorted or Incorrect
45
CD-ROM Drive Activity Light Does Not Light
46
Disk Drive Activity Light Does Not Light
46
System Cooling Fans Do Not Rotate Properly
46
Cannot Connect to a Server
47
Problems with Network
47
Bootable CD-ROM Is Not Detected
48
Problems with Application Software
48
Memory Configuration Errors
49
Memory DIMM Population Order
49
Soft Reboot Errors
50
Faulty Memory Dimms
52
Other Problems
54
General Board and Feature Issues
55
3 Troubleshooting the Server Using Built-In Tools
57
Diagnosing System Errors
57
Leds
57
Beep Codes
58
POST Screen Messages
58
System Utilities
58
Platform Confidence Test (PCT)
58
System Setup Utility (SSU)
58
Leds and Pushbuttons
59
TABLE 3-1 Server Leds
59
Front Panel Leds and Pushbuttons
60
FIGURE 3-1 Front Panel Pushbuttons and Leds
60
Front Panel Leds
61
TABLE 3-2 Front Panel Leds
61
Front Panel Pushbuttons
62
TABLE 3-3 Front Panel Pushbuttons
62
FIGURE 3-2 Rear Panel Leds
63
Rear Panel Leds
63
TABLE 3-4 Rear Panel Leds
64
FIGURE 3-3 Location of Front-Panel System Status LED
65
Front-Panel System Status LED
65
TABLE 3-5 System Status LED States
65
FIGURE 3-4 Location of Sun Fire V60X and Sun Fire V65X Servers Rear-Panel Power Supply Status
67
Rear Panel Power Supply Status LED
67
TABLE 3-6 Power Supply Status LED States
68
FIGURE 3-5 Fault and Status Leds on the Server Board
69
Server Main Board Fault Leds
69
System ID Leds
71
Power-On Self Test (POST)
71
FIGURE 3-6 Location of Front-Panel ID Pushbutton and LED
71
POST Screen Messages
72
TABLE 3-7 Standard POST Error Messages and Codes
72
TABLE 3-8 Extended POST Error Messages and Codes
73
POST Error Beep Codes
75
TABLE 3-9 BMC-Generated POST Beep Codes
75
TABLE 3-10 BIOS-Generated Boot Block POST Beep Codes
76
BIOS Recovery Beep Codes
77
TABLE 3-11 Memory 3-Beep and LED POST Error Codes
77
POST Progress Code LED Indicators
78
TABLE 3-12 BIOS Recovery Beep Codes
78
FIGURE 3-7 Examples of POST LED Coding
79
TABLE 3-13 Boot Block POST Progress LED Code Table (Port 80H Codes)
80
TABLE 3-14 POST Progress LED Code Table (Port 80H Codes)
81
Contacting Technical Support
85
4 Powering on and Configuring the Server
87
Jumper Locations
88
FIGURE 4-1 Main Board Jumper Locations
88
TABLE 4-1 Jumper Function Summary
89
Setting the Serial COM2 Port Jumper
90
Powering on
91
FIGURE 4-4 Power and Reset Switches on the Front Panel
91
Clearing CMOS
92
Using the Front Panel
92
Using the Clear CMOS Jumper
93
Booting up
94
FIGURE 4-5 Location of Clear CMOS Jumper
94
Boot Options
95
BIOS Setup Utility <F2
95
FIGURE 4-6 First BIOS Bootup Screen
95
FIGURE 4-7 BIOS Setup Utility Main Screen
96
FIGURE 4-8 Default Boot Sequence
97
FIGURE 4-9 BIOS Setup Utility Exit Screen
97
Service Partition <F4
98
Network Boot <F12
99
Choose Boot Device <ESC
99
FIGURE 4-10 Network Boot Failed Screen
99
Other Bootup Items
100
Ethernet Port Delay
100
USB-Connected External CD-ROM Drives
100
FIGURE 4-11 Boot Device Selection Menu
100
Booting the Server When an External SCSI Hard Drive Is Connected
101
PS/2 Mouse Misidentification
101
Loading the Operating System
102
Hyper-Threading CPU Feature
102
Hyper-Threading TM CPU Feature
102
Configuring an External Serial Console
103
FIGURE 4-12 Rear-Panel Serial COM2 Port
103
FIGURE 4-13 Console Redirection BIOS Setup
104
Fault Resilient Booting (FRB)
105
Frb3
106
Frb2
106
Enabling USB Keyboard and Mouse Operation
109
Using the Service Partition Menu
110
FIGURE 4-14 Service Partition Menu
110
Create Diskettes
111
FIGURE 4-15 Create Diskettes Submenu
111
System Utilities
112
FIGURE 4-16 System Utilities Submenu
112
FIGURE 4-17 SSU Main Window
113
Run System Setup Utility
113
FIGURE 4-18 Multiboot Add-In Window
114
Setting User Preferences
114
FIGURE 4-19 Security Main Window
115
Using the SSU to Manage Logs, Records, Hardware, and Events
116
Run Platform Confidence Test (PCT)
117
FIGURE 4-20 Reboot Prompt
118
FIGURE 4-21 Warning Prompt
119
FIGURE 4-29 Sample RESULT.LOG
125
Run Baseboard Management Controller (BMC) Firmware Update
129
Run HSC Firmware Update
129
Reboot System
130
Reboot to Service Partition
130
Run BIOS Update (Reboot Required)
130
Run Field Replaceable Unit/Sensor Data Record
130
Using the Sun Diagnostics CD
131
Create Diskettes
132
Run System Utilities
132
FIGURE 4-32 Boot Complete from the Diagnostics CD
132
Service Partition
133
Restoring the Service Partition
134
FIGURE 4-33 Boot Complete from the Diagnostics CD
134
FIGURE 4-34 Service Partition Administration Menu
135
Updating the Server Configuration
136
Using the Diskette to Update the Server BIOS
136
FIGURE 4-35 Prompt to Begin BIOS Update
136
FIGURE 4-36 BIOS Update in Progress Prompt
136
FIGURE 4-37 First BIOS Update Finished
137
FIGURE 4-38 Second BIOS Update Pass
138
FIGURE 4-39 Verifying the BIOS Version
138
Recovering the BIOS
139
FIGURE 4-40 Location of Recovery Boot Jumper
139
Restarting and Shutting down
141
Software Mechanisms
141
Software Shutdown Commands for Linux
141
Software Shutdown Commands for Solaris
141
Hardware Mechanisms
142
5 Maintaining the Server
143
Tools and Supplies Needed
144
Determining a Faulty Component
144
Safety: before You Remove the Cover
144
Removing and Replacing the Cover
145
FIGURE 5-1 Removing the Cover
145
Customer Replaceable Unit (CRU) Procedures
146
Front Bezel
147
FIGURE 5-2 Sun Fire V60X Server Bezel Replacement
147
FIGURE 5-3 Sun Fire V65X Server Bezel Replacement
148
Floppy/DVD/CD-ROM Combo Module
149
FIGURE 5-4 Floppy/CD-ROM Module Replacement
150
Memory
151
Sun Fire V60X Server DIMM Replacement
152
FIGURE 5-5 DIMM Installation
153
FIGURE 5-6 DIMM Pair Locations
154
Sun Fire V65X Server DIMM Replacement
155
FIGURE 5-7 DIMM Fan Removal
155
Installing the DIMM Fan (Sun Fire V65X Server Only)
156
FIGURE 5-8 Vertical Fan Support Bar Location
156
FIGURE 5-9 Connecting the DIMM Fan Power Cable
157
Replacing a Server CPU and Heatsink
158
Safety Precautions
158
Sun Fire V60X Server Heatsink and Processor Removal
159
FIGURE 5-10 Sun Fire V60X Server Heatsink and Processor Removal
160
Sun Fire V60X Server Heatsink and Processor Replacement
161
FIGURE 5-11 Opening the Socket Lever
161
FIGURE 5-12 Inserting the Processor
162
FIGURE 5-13 Closing the Socket Lever
162
FIGURE 5-14 Installing the Heatsink (Retention Clip Details)
163
Sun Fire V65X Server Heatsink and Processor Removal
164
FIGURE 5-15 Sun Fire V65X Server Heatsink and Processor Removal
165
Sun Fire V65X Server Heatsink and Processor Replacement
166
FIGURE 5-16 Opening the Socket Lever
166
FIGURE 5-17 Inserting the Processor
167
FIGURE 5-18 Closing the Socket Lever
167
FIGURE 5-19 Installing the Heatsink (Retention Clip Details)
168
Sun Fire V60X and Sun Fire V65X Servers New CPU and Heatsink Installation
169
Safety Precautions
169
FIGURE 5-20 Opening the Socket Lever
170
FIGURE 5-21 Inserting the Processor
171
FIGURE 5-22 Closing the Socket Lever
171
FIGURE 5-23 Applying Thermal Conducting Material
172
FIGURE 5-24 Installing the Heatsink
172
FIGURE 5-25 Installing the Heatsink (Retention Clip Details)
173
Power Supply Unit
174
Sun Fire V60X Server Power Supply
174
FIGURE 5-26 Removing the Power Supply
175
Sun Fire V65X Server Power Supply
176
FIGURE 5-27 Replacing the Power Supply
177
Hard Disk Drives
178
FIGURE 5-28 Removing a HDD Assembly from a Bay
179
Air Baffle
180
Sun Fire V60X Server Air Baffle Removal
180
Sun Fire V60X Server Air Baffle Installation
181
Sun Fire V65X Server Air Baffle Removal
182
Sun Fire V65X Server Air Baffle Installation
182
Fan Module
183
Sun Fire V60X Server Fan Module Removal
183
FIGURE 5-32 Removing the Fan Module
184
Sun Fire V60X Server Fan Module Replacement
185
Sun Fire V65X Server Fan Module Removal
186
FIGURE 5-33 Removing the Fan Module
187
Sun Fire V65X Server Fan Module Replacement
188
PCI Cards
189
FIGURE 5-34 Removing a PCI Card
190
Battery
191
FIGURE 5-35 Replacing the Backup Battery
192
Keyboard/Mouse "Y" Adapter
193
FIGURE 5-36 Installing the PS/2 Keyboard/Mouse "Y" Adapter
193
Emergency Management Port Cable
194
Installing the DSR Peripherals Cable
194
Installing the DCD Modem Cable
194
FIGURE 5-37 Installing the EMP Cable
195
Field Replaceable Unit (FRU) Procedures
196
Server Main Board
196
Sun Fire V60X Server Main Board Replacement
196
FIGURE 5-38 Location of the Mounting Screws
198
Sun Fire V65X Server Main Board Replacement
200
FIGURE 5-39 Location of the Mounting Screws
201
Cable Kit
203
Sun Fire V60X Server Cable Kit Removal
203
FIGURE 5-40 Sun Fire V60X Server Cable Kit Removal
204
Sun Fire V60X Server Cable Kit Installation
206
FIGURE 5-42 Removing the SCSI Backplane
206
Sun Fire V65X Server Cable Kit Removal
208
FIGURE 5-43 Sun Fire V65X Server Cable Kit Removal
209
FIGURE 5-44 Sun Fire V65X Server Cable Routing
210
Sun Fire V65X Server Cable Kit Installation
211
FIGURE 5-45 Installing the Flex Cable
211
FIGURE 5-46 Installing the Backplane Retention Clip
212
System FRU
213
Sun Fire V60X and Sun Fire V65X Servers System FRU Installation
213
FIGURE 5-47 Sun Fire V60X and Sun Fire V65X Servers System FRU Installation
214
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