When Scanning Is Not Done As Expected - Ricoh Pro C651ex Operating Instructions Manual

3. Troubleshooting When Using the Scanner Function

When Scanning Is Not Done As Expected

This section describes causes and solutions if scan results are not as expected.
Problem
The scanned image is dirty.
3 The image is distorted or out
of position.
The image is distorted or out
of position.
The scanned image is upside
down.
No image results from
scanning.
Scanned images are rotated. If you set the original with its
The scanned image contains
white spaces.
72
Causes
The exposure glass, scanning
glass, or ADF is dirty.
The original was moved
during scanning.
The original was not flat
against the exposure glass.
The original was placed
upside down.
The original was placed with
the front and back reversed.
top edge backward and save
full color/gray scale images
as a TIFF or JPEG file,
scanned images are rotated.
If you scan originals using
other than the network
TWAIN scanner function,
certain paper size and
resolution settings may
produce scanned images that
are larger than the selected
size because of margins to the
sides.
Solutions
Clean them. See "Maintaining Your
Machine", About This Machine
Do not move the original during
scanning.
Make sure the original is flat on the
exposure glass.
Place the original in the correct
orientation. See "Setting of Original
Feed Type", Scanner Reference
When placing originals on the exposure
glass, make sure the side to be scanned
is facing down. When placing originals
in the ADF, make sure the side to be
scanned is facing up.
When placing an original directly on the
exposure glass, align its top edge flush
against the left side of the exposure
glass.
When inserting a stack of originals into
the ADF, insert them top edge leading in.
For details, see "Setting of Original Feed
Type", Scanner Reference
Scanning at a higher resolution may
reduce the margins.
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