Ricoh Pro C651ex Operating Instructions Manual page 62

3. Troubleshooting When Using the Scanner Function
Message
"Cannot detect original size.
Select scan size."
3
"Cannot find the specified
path. Please check the
settings."
"Cannot find the specified
path. Please check the
settings."
"Cannot start scanning
because communication was
failed."
"Cannot start scanning
because communication was
failed."
60
Causes
The machine cannot detect
the size of the original.
The destination computer
name or folder name is
invalid.
An antivirus program or a
firewall is preventing the
machine connecting to your
computer.
Scan Profile is not set on the
client computer.
The [Take no action] setting
has been selected on the
client computer, forcing the
client computer to remain
inactive when it receives scan
data.
Solutions
• Place the original correctly.
• Specify the scan size.
• If you place the original directly on
the exposure glass or in the ADF,
the automatic original size
detection process starts. Lift the ADF
by 30 degrees or more.
Check that the computer name or the
folder name for the destination is correct.
• Antivirus programs and firewalls
can prevent client computers from
establishing connection with this
machine.
• To prevent an antivirus application
blocking the connection, register
the scanner program in the antivirus
program's exclusion list. For details
about the procedure for excluding
a program, see your antivirus
application's Help.
• To prevent a firewall blocking the
connection, register the machine's
IP address in the firewall's IP
address exclusion settings. For
details about the procedure for
excluding an IP address, see your
firewall's Help.
Set Scan Profile. For details about how
to do this, see "Changing a Scan Profile",
Scanner Reference .
Open scanner properties, click the
[Events] tab, and then select [Start this
program] as the computer's response on
receipt of scan data. For details, see your
operating system's Help.