When The Twain Driver Cannot Be Started; When S/Mime Cannot Be Used; When You Cannot Send Scan Files Using Wsd - Ricoh Pro C651ex Operating Instructions Manual

3. Troubleshooting When Using the Scanner Function

When the TWAIN Driver Cannot Be Started

This section describes likely causes of and possible solutions for the TWAIN driver-related problems.
Problem
The Scanner Properties
dialog box cannot be
displayed.
3

When S/MIME Cannot Be Used

This section describes likely causes of and possible solutions for S/MIME-related problems.
Problem
If multiple destinations are
selected for the broadcasting
sequence, the data is sent
twice.
When attaching a signature
to an e-mail using S/MIME,
an e-mail address for
"Sender" is not set for "From".
• Protecting an e-mail by S/MIME increases its data volume.

When You Cannot Send Scan Files Using WSD

This section describes likely causes of and possible solutions for sending scan files using WSD.
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Causes
Advanced encryption has
been specified in the
extended security setting.
Causes
Encrypted e-mails are sent to
the destinations for which S/
MIME authentication is set,
and plain text e-mails are sent
to the destinations for which
S/MIME authentication is not
set.
When S/MIME is applied,
the administrator's name
appears in the "From" field,
and the sender's name
appears in the "Reply-to"
field.
Solutions
For details about the extended security
setting, contact your administrator.
Solutions
Make sure S/MIME-authentication
destinations are separate from plain text
destinations.
Contact the administrator for details
about destination settings.
Contact your administrator.