Group Services; Hunt Groups - Aastra DT690 User Manual

19

Group Services

Most of the time, you will be working as a team - within a department, for
example. Your extension offers you different additional services designed
specifically for working as a team.
First of all, it provides the option of supervising your colleagues' extensions,
thus ensuring comprehensive call coverage. You may also call a colleague or
intercept calls for each other.
Secondly, your extension may also be part of a hunt group - within your
department or another department - that calling parties may call whenever
they need to, not just to contact you personally, but to contact someone within
your department.
Your extension provides a simplified call pick-up service within a hunt group. It
also offers you the option of managing your own participation in this service
within the group. This is also referred to as the In/Out status management
within a group.
If you have been designated as the supervisor of a hunt group, you have
the ability to open and close the hunt group according to your department's
business hours.
Finally, while it's not really a group service, you also have access to a personal
group, which is designed for grouping various extensions that may be assigned
to you - for example, your DT690 extension, and another phone. It could be
your Mobile Extension (See Section 19.6 on page 107). Different services are
then provided for you to process your calls as efficiently as possible within a
personal group.
19.1

Hunt Groups

Your extension may be part of a hunt group for which the purpose is to distribute
calls among the members of your department or other group.
A call received on your hunt group number will then be automatically directed
to an extension within the group that is free - such as your own - according to
predefined distribution criteria. Generally, this criteria is established to ensure
even distribution of calls between the various members of the group.
The presentation of an incoming call for your group is therefore carried out just
as it would for an individual call presented on your extension.
As a result, you have access to all the same processing services as you would
for your personal calls.
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