Technical Support; Technical Support Resources; Obtaining An Rma Number; Before Contacting Basler Technical Support - Basler A500k User Manual

6.2 Technical Support

6.2.1 Technical Support Resources

If you need advice about your camera or if you need assistance troubleshooting a problem with
your camera, you can contact the Basler technical support team for your area. Basler technical
support contact information is located in the front pages of this manual.
You will also find helpful information such as frequently asked questions, downloads, and
application notes on the Basler website at:
www.baslerweb.com

6.2.2 Obtaining an RMA Number

Whenever you want to return material to Basler, you must request a Return Material Authorization
(RMA) number before sending it back. The RMA number must be stated in your delivery
documents when you ship your material to us! Please be aware that if you return material without
an RMA number, we reserve the right to reject the material.
You can find detailed information about how to obtain an RMA number on the Basler website at:
www.baslerweb.com

6.2.3 Before Contacting Basler Technical Support

To help you as quickly and efficiently as possible when you have a problem with a Basler camera,
it is important that you collect several pieces of information before you contact Basler technical
support.
Copy the form that appears on the next two pages, fill it out, and fax the pages to your local dealer
or to your nearest Basler support center. Or, you can send an e-mail listing the requested pieces
of information with the requested files attached. Our Basler technical support contact information
is shown in the title section of this manual.
k
Basler A500
PRELIMINARY
Troubleshooting and Support
6-7