Troubleshooting Charts; No Image - Basler A500k User Manual

Troubleshooting and Support

6.1.2 Troubleshooting Charts

The following pages contain several troubleshooting charts which can help you find the cause of
problems that users sometimes encounter. The charts assume that you are familiar with the
camera's features and settings and with the settings for your frame grabber. If you are not, we
suggest that you review the manuals for your camera and frame grabber before you troubleshoot
a problem.

6.1.2.1 No Image

Use this chart if you see no image at all when you attempt to capture an image with your frame
grabber (in this situation, you will usually get a message from the frame grabber such as "time-
out"). If you see a poor quality image, a completely black image, or a completely white image, use
the chart in section 6.1.2.2.
Always switch off power to the system before making or breaking any connection.
Connect the power source to the camera and
then check the LED on the back of the camera.
Is the LED lit constantly?
Yes
Use a voltmeter to check the power source for the camera.
The output must be 12 VDC ± 1.2 V. Also, make sure that the
power source meets the other specs shown in section
Is the power source OK?
Yes
6-2
PRELIMINARY
Use a voltmeter to check the
power source for the camera.
The output must be 12 VDC ±
1.2 V. Also, make sure that the
power source meets the other
No. It is
specs shown in section
always
out.
Is the power source OK?
The camera is not detecting an
No. It is
ExSync signal. Check the ExSync
flashing
signal or set the camera for Free-
3 times.
run mode (See section
Call Basler technical support
No. It is
for assistance. (The contact
flashing
numbers appear on the title
5, 6, 7 or 8
times.
The power source can not supply
No. I see a
enough current to operate the
fast-flashing
camera. Make sure that your
green light.
power source meets the specs
.
2.8
.
2.8
Yes
Replace the
camera
).
3.2.2
page of this manual.)
shown in section .
2.8
Replace the
No
power source
Replace the
No
power source
k
Basler A500