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Appendix B — Troubleshooting
If problems occur, verify the installation of the camera with the instructions in this manual and
with other operating equipment. Isolate the problem to the specific piece of equipment in the
system and refer to the equipment manual for further information.
Problem
No video.
Poor video quality.
Dome cameras lose their positions.
Camera number does not match the
multiplexer number.
Frame rate decrease.
A connection is cut-off at short
intervals.
Appendix C — Glossary
Alarm Action
The assigned responses for the dome camera when input change from normal to abnormal
states. The dome may run a Preset, Pattern, or have no assigned action for 1 dome input. The
dome may also send alarm state to the host controller for processing. See also Input Alarm and
Normal Input State.
Area
Programmed start and end points of the dome's field of view around its pan axis.
Each area is a part of a circular viewing area that extends around the dome. The areas can be
different sizes. Up to 8 areas can be programmed for the dome.
Possible Solution
Verify that power is connected to all pieces of
equipment in the system.
Verify that the power switches are in the ON position.
Check the video connections.
Check that the BNC connectors are inserted properly.
Check the voltage level of the dome camera.
Cable for video is shielded.
Reset the cameras using the Dome configuration
menus.
Check that the dome cameras are inserted properly in
the base.
Check the voltage level of the dome camera.
Check the camera ID and insert the BNC cable into
the proper input of the multiplexer.
Change current value more lower resolution,
compression rate and frame rate.
Check network traffic and contact with network
administrator.
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