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Smart Viewer User's Manual
8. Troubleshooting
8.1. Installation
Q) I can't start installation of Smart Viewer when I connect to Server and click Live View.
A) The Internet connection is not available. Manual installation is required.
Q) It stopped during the installation showing the message 'Process is being used'.
A) Close all the Internet Explorer windows running, and try installing again.
Q) 'Reboot system' message is displayed after installation is finished.
A) Smart Viewer was being used in another Internet Explorer during installation. Reboot is required.
Q) After installation is finished, it requires me to install Smart Viewer again.
A) It is the case when Smart Viewer program was updated. Install Smart Viewer again.
Q) I still can't install Smart Viewer despite the Internet connection is available.
A) It is cause by deleting any part of Smart Viewer. Uninstall and reinstall Smart Viewer.
8.2. Server
Q) It shows a message saying that 'Failed to retrieve server information from Smart Viewer or unauthorized user
access.'
A) Make sure the followings:
•
The access to Server is good on Internet Explorer.
At least one camera is authorized for video viewing.
•
•
At least one remote server is registered if you're running a network video record without a local camera.
8.3. Video
Q) I can't see live view on screen.
A) Make sure that at least one camera is registered in groups of network video recorder. Also check whether
Channel Hide button is pressed. If so, select the channel to see.
Q) 'Connecting' or 'Disconnected' message is displayed during live view.
A) It may be caused by either the network is not available or Server is turned off or rebooting. Check if the network
is working properly and Server is turned on. If you still see the same message while the network is good and
the power is on, try rebooting the Server.
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