Diskette Drive Problems - Compaq DESKPRO 2000 SERIES Maintenance & Service Manual

2.5.3 Diskette Drive Problems

This section identifies some quick checks for diskette drive–related problems.
Problem
Diskette drive light stays on.
Diskette drive cannot write to a diskette.
Diskette drive cannot read a diskette.
A problem has occurred with a disk
transaction
Non-system disk message.
Drive not found.
2-28 Troubleshooting
Table 2-20
Solutions for Diskette Drive Problems
Possible Solution
1. Diskette can be damaged. Run CHKDSK or SCANDISK in Windows 3.1 on the diskette. In
Windows 95, run ScanDisk. At the Start menu, highlight Programs, select Accessories,
then select System Tools.
2. Diskette could be installed incorrectly. Remove the diskette and reinsert.
3. Software program may be damaged. Check the program diskettes.
4. Drive cable is not properly connected. Reconnect drive cable.
1. Diskette is not formatted. Format the diskette.
2. Diskette is write-protected. Either use another diskette that is not write-protected or
disable the write protection on the diskette.
3. Writing to the wrong drive. Check the drive letter in the path statement.
4. Not enough space is left on the diskette. Use another diskette to write the information.
5. Diskette write control is disabled. Check the security feature settings.
1. Diskette is not formatted. Format the diskette.
2. Using the wrong diskette type for the drive type. Use a diskette that is compatible with
the drive.
3. Reading the wrong drive. Check the drive letter in the path statement.
4. Diskette is write-protected. Use another diskette or remove the write protection.
5. Diskette drive has been disabled by Computer Setup. Run Computer Setup and enable
the diskette drive.
The directory structure is bad, or there is a problem with a file. Run CHKDSK. In Windows
95, run Scan Disk. At the Start menu, highlight Programs, select Accessories, then select
System Tools.
Remove the diskette from the drive.
Check the cables for loose connections.