Compaq 133756-004 - Deskpro EN - 6550 Model 6400 Service & Reference Manual
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Compaq 133756-004 - Deskpro EN - 6550 Model 6400 Service & Reference Manual

Compaq 133756-004 - Deskpro EN - 6550 Model 6400 Service & Reference Manual

Deskpro personal computers service reference guide
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Summary of Contents for Compaq 133756-004 - Deskpro EN - 6550 Model 6400

  • Page 1 Deskpro Service Reference Guide...
  • Page 2 152611-001 123385-001...
  • Page 3 Deskpro Service Reference Guide...
  • Page 4 1999 Compaq Computer Corporation. All rights reserved. Printed in the U.S.A. Compaq and Deskpro are registered in the U. S. Patent and Trademark Office. PREMIER SOUND is a trademark of Compaq Computer Corporation. Microsoft, MS-DOS, Windows, Windows NT, and other names of Microsoft products referenced herein are trademarks or registered trademarks of Microsoft Corporation.

  • Page 5: Table Of Contents

    2.2.2 Computer Checkup (TEST) ..................2-6 2.2.3 View System Information (INSPECT) ..............2-6 Using Computer Checkup (TEST) or View System Information (INSPECT) .....2-7 2.2.4 Enhanced Compaq Insight Personal Edition (Windows)...........2-8 Using Compaq Insight Personal Edition ...............2-8 Running Diagnostic Tests .....................2-9 2.3 Protecting Your Software ....................2-9 2.3.1 Ordering Backup Diskettes ..................2-9...
  • Page 6 3.4.7 Enhanced Support Software CD and World Wide Web Site........3-14 3.4.8 Compaq Integrated Software ...................3-14 3.5 Building Blocks and Partners ...................3-15 3.5.1 Desktop Management Interface (DMI)..............3-15 3.5.2 Compaq Insight Manager and the Insight Management Agents......3-15 3.5.3 Compaq Management Solutions Partners Program ..........3-15 appendix A Connector Pin Assignments ......................A-1...
  • Page 7 appendix F Troubleshooting Without Diagnostics ....................F-1 appendix G System Board and Riser Board Reference Designators ...............G-1 appendix H Model Number Naming ........................H-1 Index ..............................I-1 Contents...

  • Page 8: About This Guide

    Technician Notes WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.

  • Page 9: Additional Documentation

    Additional Documentation The following documentation is available to support these products: User Documentation Technical Training Guides Compaq Service Advisories and Bulletins Compaq QuickFind Technical Reference Guide Compaq Service Quick Reference Guide Compaq Maintenance & Service Guide viii About This Guide...

  • Page 10: Installing The Operating System

    chapter NSTALLING THE PERATING YSTEM Depending on the model, Microsoft Windows 95, 98, or Microsoft Windows NT is preinstalled on the computer and will be configured automatically the first time the computer is turned on. CAUTION: Do not add optional hardware devices to your computer until the operating system is successfully installed.

  • Page 11: Installing Or Upgrading Device Drivers

    2. Press the F6 key when the message “Setup is inspecting your computer’s hardware configuration…” appears on your screen. 3. When asked if you want to specify a storage device, press S and select the Compaq ATAPI/IDE/LS-120 Controller from the list.

  • Page 12: Registering The Computer

    Registering the Computer The computer should be registered with Compaq. Registration establishes a record of ownership and gives the user an opportunity to receive product announcements, updates, and other communications periodically. To register one machine, just visit Compaq’s Web site at www.compaq.com/products/registration and follow the instructions that appear on the screen.

  • Page 13: Setup Utilities And Diagnostic Features

    EATURES Compaq Computer Setup Utilities and diagnostic features provide information needed about the computer system when contacting Compaq Customer Support. These tools can also be used to: „ Change factory default settings and to set or change the system configuration, which may be necessary when you add or remove hardware.

  • Page 14: Using Computer Setup Utilities

    „ Enter the Asset Tag or property identification number assigned by your company to this computer. „ Enable power-on password prompting during system restarts (warm boots) as well as during power-on. „ Establish a setup password that controls access to Computer Setup and the settings described in this section.

  • Page 15: Computer Setup Menu

    2.1.2 Computer Setup Menu Heading Option Description File System Information Lists product name, processor type/speed/stepping, CPU serial number, cache size, system ROM family and version, installed memory size, and asset tracking number. Set Time and Date Allows you to set system time and date. Save to Diskette Saves system configuration to a blank 1.44-MB diskette.
  • Page 16 Computer Setup Menu Continued Heading Option Description Security Password Options Enables/disables network server mode, keyboard QuickLock, QuickBlank screen when locked, and QuickLock in energy saver mode. See Section 3.2, “Asset Tracking and Security,” for more information. Note: This selection will appear only if a power-on password is set.
  • Page 17 Computer Setup Menu Continued Heading Option Description Advanced * Power-On Self Test Allows you to set POST mode (QuickBoot or FullBoot) and enables/disables POST messages. Onboard Devices Allows you to set resources for onboard system devices (serial port, parallel port, etc.). PCI Devices Lists currently installed PCI devices and their IRQ settings.

  • Page 18: Computer Diagnostics

    The following section applies only to computers equipped with a diskette drive. Compaq strongly recommends that you create a diagnostics diskette as soon as you begin to use the computer. This diskette will play an important role in the restoration process if you ever experience a major system failure.

  • Page 19: Using Computer Checkup (Test) Or View System Information (Inspect)

    Windows WIN.INI file details Categories or items of information displayed by INSPECT are similar to but may vary slightly from those available in Compaq Diagnostics for Windows. Using Computer Checkup (TEST) or View System Information (INSPECT) Before you run TEST or INSPECT, you must create a diagnostics diskette. See Section 2.2.1, “Create a Diagnostics Diskette,”...

  • Page 20: Enhanced Compaq Insight Personal Edition (Windows)

    Using Compaq Insight Personal Edition 1. Select the Compaq Insight Personal Edition icon or the Compaq Diagnostics icon, located in the Control Panel. The screen displays an overview of the computer hardware and software.

  • Page 21: Running Diagnostic Tests

    By following the recommended actions, you may be able to solve some problems yourself. 7. Click Print or Save the error information in case you need to contact your Compaq authorized dealer, reseller, or service provider for assistance. 8. To exit Compaq Insight Personal Edition, click File, then click Exit.

  • Page 22: Compaq Restore Cd

    32-digit identification that may be used for asset management purposes. The random number is generated during the pretest process in the Compaq factory, is flashed onto the ROM, and is then printed on the shipping label. Users and service providers may turn off the UUID number by following these instructions: 1.

  • Page 23: Intelligent Manageability

    NTELLIGENT ANAGEABILITY Compaq Intelligent Manageability is the best, most comprehensive set of desktop management solutions in the industry. Providing easy control and management of the desktop and portable PC, Intelligent Manageability delivers significant financial and intangible returns when used to manage distributed PC environments.

  • Page 24: Asset Tracking And Security

    Installing application software or drivers. To initiate Remote System Installation, press F12 when the F12=Network Service Boot message appears in the lower-right corner of the Compaq logo screen. Follow the instructions on the screen to continue the process. Asset Tracking and Security Compaq AssetControl features incorporated into the computer provide key asset tracking data that can be managed using Management Solutions Partners products.

  • Page 25: Password Security

    Switches” chapter in the product-specific MSG. 3.2.1 Password Security The computer supports security password features, which can be established through the Compaq Computer Setup Utilities menu. Establishing a Setup Password Using Computer Setup Establishing a setup password through Computer Setup prevents reconfiguration of the computer (use of the Computer Setup utility) until the password is entered.

  • Page 26: Establishing A Power-On Password Using Computer Setup

    Establishing a Power-On Password Using Computer Setup Establishing a power-on password through Computer Setup prevents access to the computer when power is turned on, unless the password is entered. The password must be entered each time the computer is turned on, when the key icon appears on the monitor. 1.

  • Page 27: Deleting A Power-On Password

    Deleting a Power-On Password 1. Turn on or restart the computer. If you are in Windows, click Start Æ Shut Down Æ Restart the Computer. To delete the setup password, run Computer Setup. 2. When the key icon appears, type your current password followed by a slash (/) or alternate delimiter character as shown: current password/ Refer to the “National Keyboard Delimiter Characters”...

  • Page 28: Smart Cover Sensor

    3.2.2 Smart Cover Sensor Smart Cover Sensor is a combination of hardware and software technology that can alert you when the computer cover or side panel has been removed. There are three levels of protection, as described in the following table: Level Setting Description...

  • Page 29: Unlocking The Smart Cover Lock

    „ PC component failure (e.g., processor or power supply) „ Forgotten password CAUTION: The Smart Cover FailSafe Key is a specialized tool available from Compaq. Be prepared; order this key before you need one. 3.2.4 Cable Lock Provision A physical security device for your computer may also be available, through the cable lock provision.

  • Page 30: Smart Hard Drive Fault Prediction

    3.3.3 Drive Protection System The Compaq Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in select Compaq Deskpro computers. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement. When Compaq Deskpro Computers are built, each installed hard drive is tested using DPS and a permanent record of key information is written onto the drive.

  • Page 31: Software Updating And Management

    For more information, refer to the online Remote Management Administrators Guide. The Remote Management Administrators Guide is included with the Remote Management Administration Tools, and is available on the Support Software CD or on the Compaq World Wide Web site at www.compaq.com.

  • Page 32: Failsafe Boot Block Rom

    FailSafe Boot Block ROM The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure, for example, if a power failure occurs during a ROM upgrade. The Boot Block is a flash- protected section of the ROM that checks to validate the system ROM each time power to the system is turned on.
  • Page 33 Insert a valid ROMPaq diskette, turn the power off, then turn the power on. ROM upgrade failed. Try another ROMPaq diskette. If the light remains turned on, contact Compaq customer support. ROM upgrade successfully completed. Turn power off and back on to resume normal system operation. Keyboard Lights...

  • Page 34: Remote Security Management

    Security Management, refer to the online Remote Management Administrators Guide. The Remote Management Administrators Guide is included with the Remote Management Administration Tools, and is available on the Support Software CD or at the Compaq Web site at www.compaq.com. 3.4.3...

  • Page 35: Replicating Original Setup

    3.4.4 Replicating Original Setup This procedure gives an administrator the ability to easily copy one setup configuration to other computers of the same model. This allows for faster, more consistent configuration of multiple computers. To replicate your setup: 1. Access the Computer Setup Utilities menu. 2.

  • Page 36: Enhanced Support Software Cd And World Wide Web Site

    (Compaq part number 183426-xxx). The annual subscription ensures your continuous access to the latest developments. If you call Compaq to place an order, be sure to have the serial number of the computer available. This number is necessary for all purchases.

  • Page 37: Building Blocks And Partners

    The Compaq Deskpro can be easily integrated into leading desktop and enterprise management solutions such as Microsoft SMS, Computer Associates’ Unicenter TNG, and Tivoli 10 among others. Compaq has established close partnerships with these vendors to ensure that the Deskpro is a well-managed PC client in their environments.

  • Page 38: Connector Pin Assignments

    appendix ONNECTOR SSIGNMENTS This appendix contains the pin assignments for many computer connectors. Some of these connectors may not be used on the computer being serviced. Enhanced Keyboard Connector and Icon Signal Data Unused Ground +5 VDC Clock Unused Mouse Connector and Icon Signal Data...

  • Page 39: Ethernet Aui

    Ethernet AUI Connector and Icon Signal Ground Negative AUI Differential Collision Positive AUI Differential Collision Negative AUI Differential Transmit Positive AUI Differential Transmit Ground Ground Negative AUI Differential Receive Positive AUI Differential Receive +12V Ground Ground Not Used Not Used Not Used Not Used Parallel Interface...

  • Page 40: Serial Interface

    Serial Interface Connector and Icon Signal Carrier Detect Receive Data Transmit Data Data Terminal Ready Signal Ground Data Set Ready Request to Send Clear to Send Ring Indicator USB Connector Connector and Icon Signal - Data + Data Ground Microphone Connector Connector and Icon (1/8”...

  • Page 41: External Infrared Transceiver

    External Infrared Transceiver Connector and Icon Signal Transmit Receive Ground Mode Not Used Not Used Not used Monitor Connector Signal Red Analog Green Analog Blue Analog 15 14 13 12 11 Not Connected Ground Ground Ground Ground +5V DC Ground Not Connected DCC Serial Data Horizontal Sync...
  • Page 42 IDE/EIDE Drive Cable Signal Signal Signal RESET DMAK GROUND DD14 GROUND INTRQ DD15 IOCS16 GROUND (KEY) PDIAG (80-pin cable detect) DMARQ DD10 GROUND DIOW CS1FX DD11 Ground CS3FX DIOR DASP DD12 GROUND GROUND IORDY DD13 CSEL Deskpro Service Reference Guide...
  • Page 43 Slimline CD-ROM Adapter Signal Signal Signal Signal RESDRV_ FP05 GROUND GROUND FP06 (KEY) CS1FX FP07 CS3FX FP08 GROUND DASP FP09 GROUND FP10 GROUND +5VMLOG FP11 +5VMOT FP12 GROUND GROUND FP13 IOCHRDY AUDIO_L FP14 CABLE SELECT A_GROUND_R FP15 A_GROUND_L FP16 GROUND AUDIO_R FP17 FP01...

  • Page 44: Agp Connector

    AGP Connector Signal Signal Signal Signal Signal Signal +12 V OVRCNT# Ground Ground VCC 3.3 VCC 3.3 TYPEDET# + 5V Reserved 3.3 Vaux TRDY# DEVSEL# Reserved + 5V VCC 3.3 VCC 3.3 STOP# Vddq USB- USB+ AD30 AD31 PME# PERR# Ground Ground AD28...

  • Page 45: Ultra Scsi

    Ultra SCSI Connector and Icon Signal Signal Signal 1-11 Ground ATN # Reserved Ground Open BSY # Reserved ACK # 15-25 Ground Ground RST # Ground MSG # Reserved SEL # TERMPWR Reserved REQ # Ground Input/Output IDE CD-ROM Cable Signal Signal Signal...
  • Page 46 14-Pin Power Connector Signal Signal Signal Signal +3.3 V -12 V +3.3 V Aux +5 V Fan OFF +12 V ON/STBY +5 V +3.3 V +5 V Aux 20-Pin Power Connector - Deskpro EP Signal Signal Signal Signal +3.3 V +5 V +3.3 V +3.3 V...
  • Page 47 24-Pin Power Connector Signal Signal Signal Signal +3.3 V aux RTN +3.3V +3.3 V Fan OFF -12 V -5 V +5 V aux +5 V +5 V +12 V ON/STBY +5 V 3.3 Vaux 3.3 V R/S +5 V Fan CMD RTN / (R/S) Fan Sink A-10...

  • Page 48: Power Cord Set Requirements

    125 or 250 volts AC, as required by each country’s power system. 4. The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector, for mating with appliance inlet on the Switch Box. Compaq Deskpro EN Series of Personal Computers...
  • Page 49 Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 50: Appendix C Hard Drives

    1, or secondary drive. This designation is necessary because both drives cannot work simultaneously. SMART The SMART IDE hard drives for the Compaq Deskpro Personal Computers have built-in drive failure prediction that warns the user or the network administrator of an impending failure or crash of the hard drive.
  • Page 51 appendix POST E RROR ESSAGES An error message results if the Power-On Self-Test (POST) encounters a problem. This test runs when the system is turned on, checking assemblies within the computer and reporting any errors found. Screen Message Beeps* Probable Cause Recommended Action 101-Option ROM Error 1L, 1S...

  • Page 52: Post Error Messages

    POST Error Messages Continued Screen Message Beeps* Probable Cause Recommended Action 164-Memory Size Error Memory configuration 1. Run Computer Setup (F10 is incorrect. Setup) or Windows utilities. 2. Make sure memory module(s) (if any) are installed properly. 3. Verify proper memory module type.
  • Page 53 POST Error Messages Continued Screen Message Beeps* Probable Cause Recommended Action 301-Keyboard Error None Keyboard failure. Reconnect keyboard with computer turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed. Replace keyboard. 304-Keyboard or System None Keyboard failure.
  • Page 54 POST Error Messages Continued Screen Message Beeps* Probable Cause Recommended Action 601-Diskette Controller None Diskette controller circuitry Run Computer Setup (F10 Error or floppy drive circuitry Setup). incorrect. Check and/or replace cables. Clear CMOS. Replace diskette drive. Replace the system board. 602-Diskette Boot Record None Diskette in drive A not...
  • Page 55 POST Error Messages Continued Screen Message Beeps* Probable Cause Recommended Action 914-Hood Lock Coil is not None Hood lock mechanism is Reconnect or replace hood Connected missing or not connected. locking mechanism. Reseat or replace hood locking mechanism cable. 916-Thermal Sensor from None Processor heatsink cable not Reseat or replace the processor...
  • Page 56 POST Error Messages Continued Screen Message Beeps* Probable Cause Recommended Action 1720-SMART Hard Drive None Hard drive is about to fail. Determine if hard drive is Detects Imminent Failure (Some hard drives have a giving correct error message. firmware patch that will fix Run the Drive Protection an erroneous error System test available.
  • Page 57 POST Error Messages Continued Screen Message Beeps* Probable Cause Recommended Action 1781-Disk 1 Failure None Hard drive/format error. Run Computer Setup (F10 Setup). Clear CMOS. Check cable seating/jumper settings. Run hard drive diagnostics. Disconnect additional drives. Run the Drive Protection System test if available.
  • Page 58 POST Error Messages Continued Screen Message Beeps* Probable Cause Recommended Action 1791-Disk 1 Failure None Hard drive error or wrong Run Computer Setup (F10 drive type. Setup). Clear CMOS. Check cable seating /jumper settings. Run hard drive diagnostics. Disconnect additional drives. Confirm drive is supported on this computer (Large drive ROM support).
  • Page 59 POST Error Messages Continued Screen Message Beeps* Probable Cause Recommended Action 1800-Temperature Alert None Internal temperature Check that computer air vents exceeds specification. are not blocked and cooling fan is running. Verify processor speed selection. Replace the processor. Replace the system board. 1801 None Processor not supported by...
  • Page 60 POST Error Messages Continued Screen Message Beeps* Probable Cause Recommended Action Flashing Power and Hard None Unseated riser board. 1. Remove riser board. Drive Green LEDs 2. Wipe connector. 3. Reinstall riser board. Red Power LED Blinks Every None Power supply overloaded. Push in power button.

  • Page 61: Diagnostic Indicator Lights

    appendix IAGNOSTIC NDICATOR IGHTS Color LED Activity State/Message Power Green Computer on Power Green 1 blink/second Normal suspend mode Power Green 1 blink/second Suspend to RAM Power None Computer off Power 4 blinks/second CPU thermal shutdown Power CPU not installed/fetching code Power 1 blink/second ROM error...

  • Page 62: Preliminary Checklist

    appendix ROUBLESHOOTING ITHOUT IAGNOSTICS Preliminary Checklist This section describes some simple, preliminary tests and guidelines for troubleshooting the computer without using the diagnostics. If you encounter some minor problem with the computer or a software application, go through the following checklist for possible solutions before running any of the diagnostic utilities: „ Are the computer and monitor connected to a working electrical outlet? „...

  • Page 63: Solving Minor Problems

    Smart Cover Lock using Computer Setup. 2. The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from Compaq. You’ll need the FailSafe Key in cases of forgotten password, power loss, or computer malfunction.

  • Page 64: Diskette Drive

    Diskette Drive Problem Possible Solution Diskette drive light stays on. 1. Diskette is damaged. In Windows 95 or 98, run ScanDisk. Click Start Æ Programs Æ Accessories Æ System Tools Æ ScanDisk. In Windows NT, right click Start, click Explore, and select a drive. Select File Æ...
  • Page 65 Display Problem Possible Solution Screen is blank 1. Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on. 2. Screen save has been initiated. Press any key or move the mouse to light the screen.
  • Page 66 Display Problems Continued Problem Possible Solution Monitor overheats. There is not enough ventilation space for proper airflow. Leave at least 3 inches (7.6 cm) of ventilation space. Be sure there is nothing on top of the monitor obstructing the air flow. Cursor will not move using the The Num Lock key is on.
  • Page 67 Hard Drive This section identifies some quick checks for hard drive-related problems. The information provided by the diagnostics tests includes: error code, system serial number, drive serial number, drive model, and drive firmware revision. Specific details of the drive failure are not included.

  • Page 68: Hardware Installation

    Hardware Installation You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. If you install a Plug and Play device, Windows 95 and 98 automatically recognizes the device and configures the computer. If you install a non-Plug and Play device, you must reconfigure the computer after completing installation of the new hardware.
  • Page 69 DVD and CD-ROM Problem Possible Solution Cannot read compact disc. 1. CD is not properly seated in the drive. Eject the CD, correctly seat it in the drive, then reload. 2. CD has been loaded upside down. Eject the CD, turn it over, then reload.
  • Page 70 Memory Problem Possible Solution System won't boot or does not Memory module is not the correct type or speed grade for the system. function properly after installing Replace module with the correct industry-standard device for the additional memory modules computer. Out of Memory error.
  • Page 71 Network Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging network cabling. Problem Possible Solution The Remote Wakeup feature is 1. The feature is not available when using an AUI network connection; not functioning.
  • Page 72 Network Problem Continued Problem Possible Solution Network controller stopped 1. Network drivers are not loaded or driver parameters do not match working when an expansion the current configuration. Make sure that the drivers are loaded and board was added to the that the driver parameters match the configuration of the network computer.

  • Page 73: Resolving Audio Hardware Conflicts

    The Local Alert Pop-Up Dialog notifies you of an impending or actual hardware failure. If the computer is connected to a network and the Compaq Insight Management Agents are installed and configured, an Simple Network Management Protocol (SNMP) trap (message) is sent to the specified SNMP-compliant management application.
  • Page 74 appendix YSTEM OARD AND ISER OARD EFERENCE ESIGNATORS Designator Component Clear Password header CMOS header Video pass through header RJ-45 Jack IEEE 1394 J10 - 19 ISA slots J20 -29 PCI slots Riser board J31 - J35 Device bay connectors First parallel port Second parallel port Double-stacked parallel port...
  • Page 75 Reference Designators Continued Designator Component Line-out jack Headphone jack Volume control Double-stacked headphone/microphone connector Microphone Bottom Headphone Double-stacked line-in/line-out connector Line in Bottom Line out P/S connector Second P/S connector (as required) Third P/S connector (as required) Main Power HDD LED connector Speaker connector Audio connector (from CD-ROM Second fan connector...
  • Page 76 appendix ODEL UMBER AMING The following is an example of the 21-character model number information. END/P333/10a/5/128c/n Operating Platform/Family Processor System Speed, 4 - Win NT 4.0 5 - Win 95 8 - Win 98 Form Factor NIC (EN only) S - Small Form Factor blank - NIC D - Desktop n - no NIC...
  • Page 77 2-6 service boot, 3-2 technician notes, vii TEST. See Computer Checkup thermal sensor, 3-8 emergency repair diskette, 1-2 operating system, installing, Enhanced Compaq Insight Personal Edition, 2-8 Enhanced Support Software Ultra ATA integrity CD, 3-14 monitoring, 3-8 password...

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