Page 1 Professional Workstation AP500 Reference Guide Second Edition (February 1999) Part Number 338521-002 Compaq Computer Corporation...
Page 2 Notice The information in this publication is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
Page 3: Table Of Contents
Contents About This Guide Text Conventions ... ix Symbols in Text... x Symbols on Equipment ... xi Getting Help ... xii Compaq Website ... xii Telephone Numbers ... xii Chapter 1 Product Features Standard Features ... 1-2 SmartStart for Workstations... 1-5 Front Panel Components ...
Page 4 Advanced Configuration and Power Interfaces (ACPI)-Ready Hardware... 3-28 Compaq Support Software CD Kit and Support from the Compaq Website ... 3-29 Integration Management ... 3-30 Desktop Management Interface ... 3-30 Compaq Management Agents for Workstations... 3-30 Compaq Management Solutions Partners Program ... 3-31...
Page 5 Chapter 5 CD-ROM Drive and PremierSound Audio System Using the Tray-Load CD-ROM Drive ... 5-1 Using CD-ROM Software... 5-2 Using Audio CDs ... 5-3 CD-ROM Drive Precautions... 5-3 PremierSound Audio System ... 5-4 Chapter 6 Hardware Upgrade Preparations Installation Sequence... 6-2 Reconfiguring the Workstation ...
Page 6 Drives continued SCSI Cable and Guidelines ... 8-15 SCSI Cables ... 8-15 SCSI Guidelines for Installing SCSI Devices... 8-16 SCSI Guidelines for Optimizing Performance ... 8-17 Chapter 9 Expansion Boards Identifying the PCI and ISA Expansion Slots... 9-2 Installing a PCI or an ISA Expansion Board ... 9-4 Identifying the Accelerated Graphics Port (AGP) Graphics Controller Expansion Slot...
Page 7 Appendix A Regulatory Compliance Notices Federal Communications Commission Notice... A-1 Class A Equipment... A-1 Class B Equipment ... A-2 Modifications ... A-2 Cables ... A-2 Declaration of Conformity for Products Marked with FCC Logo, United States Only ... A-3 Mouse Compliance Statement ... A-4 Canadian Notice (Avis Canadien)...
Page 8 viii Appendix E Installing a New Battery Running Computer Setup ...E-1 Installation Procedures ...E-2 Appendix F Workstation Specifications Index Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: A-FRNT.DOC Last Saved On: 2/11/99 8:41 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED...
Page 9: About This Guide
About This Guide This guide is designed to be used as step-by-step instructions for installation, and as a reference for operation, troubleshooting, and future upgrades. Text Conventions This document uses the following conventions to distinguish elements of text: Keys USER INPUT FILENAMES Menu Options, Command Names,...
Page 10: Symbols In Text
x About This Guide Symbols in Text These symbols may be found in the text of this guide. They have the following meanings. WARNING: Indicates that failure to follow directions in the warning could result in bodily harm or loss of life. CAUTION: Indicates that failure to follow directions could result in damage to equipment or loss of information.
Page 11: Symbols On Equipment
Symbols on Equipment These icons may be located on equipment in areas where hazardous conditions may exist. Any surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards. Enclosed area contains no operator serviceable parts. WARNING: To reduce risk of injury from electrical shock hazards, do not open this enclosure.
Page 12: Getting Help
xii About This Guide Getting Help If you have a problem and have exhausted the information in this guide, you can get further information and other help in the following locations. Compaq Website The Compaq website has information on this product as well as the latest drivers and Flash ROM images.
Page 13: Product Features
Chapter 1 Product Features COM PACT Figure 1-1. Compaq Professional Workstation AP500 Compaq Professional Workstation AP500 Reference Guide Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: B-CH01.DOC Last Saved On: 2/11/99 8:09 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED...
Page 14: Standard Features
Product Features Standard Features The Compaq Professional Workstation AP500 offers the following standard features. Features may vary depending on your model. For a complete listing of the hardware and software installed in your workstation run the INSPECT utility as described in Chapter 2. Compaq Professional Workstation AP500 Standard Features Feature Processors...
Page 15 Compaq Professional Workstation AP500 Standard Features Feature Network Controller Compaq NC3161 Fast Ethernet Network Interface Controller (10/100 Mb/s autosensing Ethernet controller) PCI card with Wake-on-LAN Hard Drive Types Wide-Ultra2 SCSI Hard Disk Drive, Wide-Ultra SCSI (1”) Hard Disk Drive, UATA Hard Disk Drive 3.5-inch diskette drive Secondary Storage CD-ROM drive...
Page 16 Product Features Compaq Professional Workstation AP500 Standard Features Feature Intelligent Management Asset Management Security Features Diagnostic Tools Warranty Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: B-CH01.DOC Last Saved On: 2/11/99 8:09 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Continued Description Remote ROM update...
Page 17: Smartstart For Workstations
SmartStart for Workstations If the preinstalled software on your workstation has been deleted, you can reinstall Microsoft Windows NT Workstation and the Compaq support software, using SmartStart for Workstations. For more information about SmartStart for Workstations, refer to the Software Installation Guide shipped with the workstation.
Page 18: Front Panel Components
Product Features Front Panel Components The following figure identifies the front panel components. See Table 1-2 for a description of each component. COMPACT Figure 1-2. Identifying front panel components Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: B-CH01.DOC Last Saved On: 2/11/99 8:09 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED...
Page 19 Front Panel Components Ref. Component Power on/off LED Power button Hard drive activity LED Network activity LED Bay 4 Bay 5* Bay 6* Bay 7 Speaker * An optional Zip drive can be installed in these bays. Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: B-CH01.DOC Last Saved On: 2/11/99 8:09 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 1-2...
Page 20: Rear Panel Components
Product Features Rear Panel Components The following figure illustrates the location of the external connectors and jacks. See Table 1-3 for a description of each component. Figure 1-3. Identifying rear panel components Ref. Component Power cord connector Headphone jack Audio line-out connector Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: B-CH01.DOC Last Saved On: 2/11/99 8:09 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED...
Page 21 Rear Panel Components Continued Ref. Component Microphone jack Audio line-in connector Keyboard connector Mouse connector Serial connector Serial connector Wide-Ultra SCSI connector Parallel connector < RJ-45 connector VGA (AGP) connector > USB connectors (2) Wide-Ultra2 SCSI Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: B-CH01.DOC Last Saved On: 2/11/99 8:09 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Function...
Page 22: Side View Components
1-10 Product Features Side View Components Figure 1-4 identifies the components from the side view of the workstation and with the side access panel removed. See Table 1-4 for a description of each component. Figure 1-4. Identifying components from side view Ref.
Page 23: Keyboard And Mouse
Keyboard and Mouse The Compaq Professional Workstation AP500 ships with a keyboard and a three-button mouse. Special Mouse Functions Most software applications support the use of a mouse. The functions assigned to each mouse button depend on the software application you are using. The Logitech OEM MouseWare software provides special drivers and an applet that allows you to define the functionality of the mouse buttons.
Page 24 1-12 Product Features Ref. F1 - F12 Backspace Print Scrn Scroll Lock Pause Num Lock Caps Lock Ctrl Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: B-CH01.DOC Last Saved On: 2/11/99 8:09 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 1-5 Special Function Keys Function...
Page 25 Special Function Keys Continued Ref. Windows Logo* < Application* Delete *Keys available in select geographic regions. Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: B-CH01.DOC Last Saved On: 2/11/99 8:09 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Function Used to open the Start menu in Windows NT Workstation.
Page 26: Windows Logo Key
1-14 Product Features Windows Logo Key The following table shows you how to use the Windows Logo key in combination with other keys to perform certain functions in Windows NT. Windows Logo Key Combination Windows logo key + F1 Windows logo key + Tab Windows logo key + E Windows logo key + F Windows logo key + Ctrl+F...
Page 27: Keyboard Lights
Keyboard Lights The following figure identifies the location of the three keyboard lights. For a description of each light, refer to the corresponding table. Figure 1-6. Keyboard lights Ref. Description Num Lock Caps Lock Scroll Lock Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: B-CH01.DOC Last Saved On: 2/11/99 8:09 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 1-7...
Page 28: Compaq Setup And Diagnostic Software
Chapter 2 Compaq Setup and Diagnostic Software Your workstation provides setup and diagnostic utilities that you can use to configure your workstation’s hardware, resolve resource conflicts, run diagnostic tests on your workstation, and view information about your workstation. This software includes Compaq Utilities that are preinstalled on a hard drive partition and ROM BIOS (Read Only Memory Basic Input/Output System).
Page 29: Computer Setup
Compaq Setup and Diagnostic Software The Compaq Utilities menu consists of the following choices: Computer Setup Computer Checkup (TEST) View System Information (INSPECT) Create a Diagnostics Diskette Manage Diagnostics Partition Exit from this Utility These options are described in the following subsections. Computer Setup Computer Setup allows you to configure your workstation’s hardware and resolve resource conflicts.
Page 30 Using Computer Setup To use Computer Setup, select Computer Setup from the Compaq Utilities menu. The following table describes the features available in Computer Setup. Computer Setup Features Task View the product name, processor type/speed/stepping, CPU serial number, system ROM date, system board revision, installed memory size, and asset tracking number.
Page 31 Compaq Setup and Diagnostic Software Computer Setup Features View information regarding IDE devices connected to the system. NOTE: ATAPI devices (CD-ROM) are listed as ATAPI devices. Enable/disable IDE drive translation. Specify the boot order of installed peripheral devices (such as diskette drive, hard drive, or CD-ROM drives).
Page 32 Computer Setup Features Continued Task Enable the Power-on Password. For more information, see the section “Security Management” in Chapter 3. Enable/disable network server mode, keyboard QuickLock, and QuickLock in energy saver mode. For more information, see the section “Security Management” in Chapter 3.
Page 33: Computer Checkup (Test)
Compaq Setup and Diagnostic Software Computer Checkup (TEST) NOTE: Computer Checkup (TEST) will detect Compaq hardware. Devices from other manufacturers may not be detected. Use Computer Checkup (TEST) in the following instances: To determine if all the devices installed on the workstation are recognized by the system and functioning properly.
Page 34: View System Information (Inspect)
6. Select one of the following from the test option menu: Quick Check Diagnostics—This option runs a quick, general test on each device with a minimal number of prompts. If errors occur, they are displayed when the testing is complete. Automatic Diagnostics—This option runs unattended, maximum testing of each device with minimal prompts.
Page 35: Create A Diagnostics Diskette
Compaq Setup and Diagnostic Software The information provided by INSPECT includes: Contents of the operating system startup files Current memory configuration ROM versions Type of processor and coprocessor Diskette, CD-ROM, or hard drives installed Active printer and communications interfaces Modem type installed Graphics settings NOTE: Categories or items of information displayed by View System Information (INSPECT) are similar to but may vary slightly from those available...
Page 36: Manage A Diagnostics Partition
Manage a Diagnostics Partition This option allows you to create, delete, or upgrade the diagnostics software on the hard drive partition. This must be performed from a diagnostics diskette. CAUTION: Creating a diagnostics partition involves performing a low-level format on the hard drive. Normally this is only done to add diagnostics to a new replacement hard drive.
Page 37: Power-On Self-Test
2-10 Compaq Setup and Diagnostic Software Power-On Self-Test When you turn on your workstation, the BIOS runs a number of tests, called Power-On Self-Tests (POST). These tests check and initialize many hardware components. The basic sequence for POST is: Check and initialize low level hardware. Count memory.
Page 38: Upgrading The Rom Bios
Upgrading the ROM BIOS Since the BIOS is stored in ROM on the system board, the upgrade procedure is different than the upgrade procedure for other software. New versions of BIOS may be downloaded from the Compaq website at www.compaq.com. BIOS upgrades are called ROMPaq. To upgrade your ROM BIOS, execute the ROMPaq software and follow the directions.
Page 39: Intelligent Manageability
Chapter 3 Intelligent Manageability Intelligent Manageability combines innovative hardware technology with systems management tools from Compaq and other leading vendors to make Compaq workstations easier to inventory, troubleshoot, protect, and maintain. Intelligent Manageability features focus on: Asset Management Fault Management Security Management Configuration Management Integration Management...
Page 40: Asset Management
Compaq Diagnostics for Windows NT Compaq Management Agents for Workstations System management products from the Compaq Management Solutions Partners Management software products supporting the Desktop Management Interface revision 2.0 (DMI 2.0) Simplify and help ensure the accuracy of inventory and accounting procedures...
Page 41: Compaq Diagnostics For Windows Nt
Compaq Diagnostics for Windows NT Compaq Diagnostics for Windows NT is a component of Intelligent Manageability that allows you to view, print, or electronically save the following: System overview AssetControl information Input devices Communications ports Storage devices Graphics information Memory configuration Security management settings System health Operating system...
Page 42 Intelligent Manageability Using Compaq Diagnostics for Windows NT Select the Compaq Diagnostics for Windows NT icon or the Compaq Diagnostics icon, located in the Control Panel. The screen displays an overview of the workstation hardware and software. For specific hardware and software information, select a category from the Categories menu or from the toolbar.
Page 43: Fault Management
Compaq Diagnostics for Windows NT. If the workstation is connected to a network managed by Simple Network Management Protocol (SNMP)-based management products (e.g., HP OpenView or IBM Tivoli TME10 NetView), the workstation also sends a fault notice to the network management application.
Page 44: Proactive Backup
Intelligent Manageability Proactive Backup Proactive Backup software initiates a tape backup upon receiving notice of an impending SMART III hard drive failure. Third-party products that provide this feature include Seagate Backup Exec SMART Client and Cheyenne SMART Drive Agent. Surge-Tolerant Power Supply An integrated surge-tolerant power supply provides greater reliability when the workstation is hit with an unpredictable power surge.
Page 45: Security Management
Security Management Your workstation includes security features to protect the workstation and data from unauthorized access. You can view Security Management features and current settings by using Compaq Diagnostics for Windows NT (locally), Compaq Management Agents for Workstations, or system management applications from the Compaq Management Solution Partners.
Page 46: Disabling Diskette Boot Or Diskette Write
Intelligent Manageability Disabling Diskette Boot or Diskette Write IMPORTANT: If you disable the diskette drive, the FailSafe Boot Block ROM ignores the disabled component to accommodate a system ROM recovery in the event a system ROM failure occurs. To disable the factory settings (that is, to prevent booting from a diskette or prevent saving to a diskette), follow these steps: Turn on the workstation.
Page 47: Disabling A Serial Port Or Parallel Port
Disabling a Serial Port or Parallel Port To disable either of the serial ports or the parallel port, follow these steps: Turn on the workstation. When you see the words “F10=Setup” in the bottom-right corner of the screen, press the F10 key. NOTE: If you do not press the F10 key while the message is displayed, you must turn the workstation off, then on again, to access the utility.
Page 48: Password Security
3-10 Intelligent Manageability Password Security The workstation supports security password features, which can be established through the Compaq Computer Setup menu. Establishing a Setup Password Using Computer Setup Establishing a Setup Password through Computer Setup prevents reconfiguration of the workstation (use of the Computer Setup utility) until the password is entered.
Page 49 Establishing a Power-on Password Using Computer Setup Establishing a Power-on Password through Computer Setup prevents access to the workstation when power is turned on, unless the password is entered. The password must be entered each time the workstation is turned on, when the key icon ( ) appears on the monitor.
Page 50 3-12 Intelligent Manageability If you enter the password incorrectly, a broken key icon ( again. After three unsuccessful tries, you must turn off the workstation, then turn it on again before you can continue. Changing a Power-on or Setup Password Turn on or restart the workstation.
Page 51 Clearing a Power-on and Setup Password To disable the Power-on and Setup Password features, or to clear the Power-on and Setup Passwords if you forget them and cannot access the workstation system or Computer Setup, follow these steps: Turn off the workstation. Disconnect the power cord from the grounded AC outlet and from the power connector on the rear of the workstation.
Page 52 3-14 Intelligent Manageability Reassemble the workstation and reconnect the power cord to the electrical wall outlet and to the power connector on the rear of the workstation. Turn on the workstation. IMPORTANT: Clearing the Power-on Password will also clear the Setup Password.
Page 53 National Keyboard Delimiter Characters Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your workstation. National Keyboard Delimiter Characters Arabic Greek Belgian Hebrew BHCSY*...
Page 54: Quicklock/Quickblank
3-16 Intelligent Manageability QuickLock/QuickBlank QuickLock/QuickBlank disables the keyboard and mouse interface, and can blank the screen, without exiting open applications. IMPORTANT: You must set a Power-on Password before you can enable QuickLock or QuickBlank. For more information, see the section “Establishing a Power-on Password Using Computer Setup”...
Page 55 Disabling the Keyboard and Mouse Interface Enter the QuickLock key combination (Ctrl+Alt+L) to disable the keyboard and mouse (or other input device connected to the mouse connector). The applications you are running cannot be accessed, but remain in view unless the QuickBlank feature is also enabled through the Computer Setup utility Enabling the Keyboard and Mouse Interface To enable the keyboard and input device connected to the mouse connector,...
Page 56: Cable Lock Provision
3-18 Intelligent Manageability Cable Lock Provision The cable lock provision consists of a two-piece security bracket. The bottom part of the bracket is attached to the workstation with a screw; the top part of the bracket covers the screw and prevents its removal. NOTE: The security bracket can be used with a padlock to inhibit access to the interior of the workstation, which prevents unwanted configuration changes or component removal.
Page 57 Install the retaining screw provided in the cable lock kit. Figure 3-3. Installing bracket A Place bracket B over bracket A to cover the retaining screw. Install a padlock (not provided) through bracket A to inhibit access to the interior of the workstation. Or, to inhibit access to the interior of the workstation and secure the workstation to a fixed object, install a cable lock (not shown).
Page 58: Configuration Management
3-20 Intelligent Manageability Configuration Management Configuration Management features include: Upgrading the ROM: Local ROM flash Remote ROM Flash FailSafe Boot Block ROM Remote Security Management Remote Wakeup and Remote Shutdown Remote System Installation Power Management Advanced Configuration and Power Interface (ACPI)-ready hardware Compaq Support Software CD Kit and support from the Compaq website NOTE: Your workstation must be connected to a network to take advantage...
Page 59: Upgrading The Rom
Upgrading the ROM Your workstation comes with reprogrammable flash ROM (read only memory). By establishing a Setup Password in Security Management, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure workstation operating integrity. Should you need or want to upgrade your ROM, you may: Order an upgraded user ROMPaq diskette from Compaq.
Page 60 3-22 Intelligent Manageability Remote ROM Flash Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote Compaq workstations, directly from the centralized network management console. Enabling the system administrator to perform this task remotely, on multiple workstations, results in a consistent deployment of and greater control over workstation ROM images over the network.
Page 61: Failsafe Boot Block Rom
FailSafe Boot Block ROM The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure, for example, if a power failure occurs during a ROM upgrade. The Boot Block is a flash-protected section of the ROM that checks to validate the system ROM each time power to the system is turned on.
Page 62 3-24 Intelligent Manageability The following table lists the keyboard light combinations, as well as the meaning and action associated with each combination. Num Lock Caps Lock Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: D-CH03.DOC Last Saved On: 2/11/99 8:20 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 3-3 Keyboard Light Combinations...
Page 63: Remote Security Management
Figure 3-5. Keyboard lights Remote Security Management Remote Security Management allows the system administrator to safely set or modify security features on remote Compaq workstations, directly from the centralized network management console. Enabling the system administrator to perform these tasks remotely, on multiple workstations, results in consistent deployment of and greater control over workstation security parameters over the network.
Page 64: Remote Wakeup And Remote Shutdown
3-26 Intelligent Manageability Remote Wakeup and Remote Shutdown Your workstation has a network controller installed that supports the Compaq Remote Wakeup and Remote Shutdown functions. These functions allow a system administrator to power on and power off a client workstation from a remote location, supported by PC LAN management tools.
Page 65: Power Management
Use Display Properties to establish, modify, or disable Power Management settings for the monitor. To access Display Properties, right-click on the Windows Desktop, then select Properties . Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: D-CH03.DOC Last Saved On: 2/11/99 8:20 PM...
Page 66: Advanced Configuration And Power Interfaces (Acpi)-Ready Hardware
3-28 Intelligent Manageability Advanced Configuration and Power Interfaces (ACPI)-Ready Hardware ACPI defines a hardware interface that allows a standard way to integrate power management features throughout the workstation system, including hardware, operating system, and application software. This enables the workstation to automatically turn on and off peripherals such as CD-ROMs, network cards, hard drives, and printers.
Page 67: Compaq Support Software Cd Kit And Support From The Compaq Website
Compaq Support Software CD Kit and Support from the Compaq Website Compaq has made the task of locating, accessing, evaluating, and installing the latest support software easier. There are two methods you can use to access support software: You can order the Compaq Support Software CD Kit. This set of compact discs contains the latest device drivers, utilities, and ROM images needed to run your Compaq workstation.
Page 68: Integration Management
Compaq Management Solutions Partners Program Desktop Management Interface The Desktop Management Task Force (DMTF) is an industry body created in 1992 with the goal of standardizing systems manageability. DMTF established the Desktop Management Interface (DMI) framework to standardize access to PC configuration data.
Page 69: Compaq Management Solutions Partners Program
Compaq Management Solutions Partners Program Compaq delivers management solutions today under Microsoft Windows NT Workstation through the Compaq Management Solutions Partners Program. This Compaq initiative ensures compatibility and integration of Intelligent Manageability features with leading systems management products. The partnership ensures that the benefits of Intelligent Manageability are accessible through a broad range of vendors.
Page 70: Network Communications
Chapter 4 Network Communications This chapter provides information about networks and the hardware connectors and software device drivers that allow you to access a network. Once your network connection is active, you can share resources such as printer exchange information from device to device and run common software programs. NOTE: For more information about installing your network driver, refer to the Software Installation Guide.
Page 71: Connecting To An Ethernet Network
Network Communications Connecting to an Ethernet Network An RJ-45 Ethernet network connector is included on your workstation. Refer to the following illustration to connect a network cable to the RJ-45 connector. IMPORTANT: If you are connecting to a 100BaseTX network, you must use a Category 5 UTP cable.
Page 72: Cd-Rom Drive And Premiersound Audio System
Chapter 5 CD-ROM Drive and PremierSound Audio System Your workstation includes a CD-ROM drive (IDE) and a PremierSound Audio System. The CD-ROM drive is a random access, read-only storage device capable of retrieving data from a removable compact disc. The PremierSound Audio System provides sound capabilities for increased productivity in the Windows NT Workstation operating environment.
Page 73: Using Cd-Rom Software
CD-ROM Drive and PremierSound Audio System The drive performs a diagnostic check and automatically begins reading the table of contents (TOC). The indicator turns amber while the drive reads the TOC. When the indicator turns green , the drive is ready to receive commands and data may be retrieved from the disc.
Page 74: Using Audio Cds
Using Audio CDs To play an audio CD: Select Programs from the Start button. Then select Multimedia from the Accessories menu. Click CD Player, found in the Multimedia group box, to control audio compact disc play. Information on using CD Player can be found in the online help for that utility. CD-ROM Drive Precautions To ensure that the CD-ROM drive operates properly, observe the following precautions:...
Page 75: Premiersound Audio System
CD-ROM Drive and PremierSound Audio System PremierSound Audio System The PremierSound audio system included on your workstation allows you to integrate voice messages and music directly into your files. Using a microphone, you can record sounds as data on the hard drive. This sound data may be used in many ways, for example;...
Page 76: Hardware Upgrade Preparations
Chapter 6 Hardware Upgrade Preparations This chapter explains how to prepare the workstation for the installation of optional hardware upgrades. Information about reconfiguring the workstation is also discussed to ensure that newly installed components are recognized by your system. This chapter also identifies all internal components. IMPORTANT: Compaq recommends that you finish the setup procedures for the preinstalled software before you install any optional hardware or third-party devices that were not included with the workstation.
Page 77: Installation Sequence
Hardware Upgrade Preparations Installation Sequence This chapter begins with an overview of the installation and configuration sequence. Follow this sequence of steps to ensure the proper installation of any optional equipment. Before you begin, observe the following precautions: WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching.
Page 78: Reconfiguring The Workstation
Reconnect the power cord to the back of the workstation and plug in the power cord to a grounded AC outlet. Turn on the monitor, workstation, and any devices you installed. Reconfigure the workstation, if necessary. See Chapter 2 for instructions. Test the workstation (optional) using the TEST utility.
Page 79: Removing The Side Access Panel
Hardware Upgrade Preparations Removing the Side Access Panel To remove the side access panel: Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation. Refer to the following illustration to remove the side access panel. Figure 6-1.
Page 80: Removing The Front Bezel
Removing the Front Bezel You will need to remove the front bezel when you are installing or removing drives in the front bay. To remove the front bezel: Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation. Remove the side access panel.
Page 81: Identifying Internal Components
Hardware Upgrade Preparations Identifying Internal Components The following illustration and table identify the internal components of your workstation. Figure 6-3. Identifying internal components Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: G-CH06.DOC Last Saved On: 2/11/99 8:24 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED COMP...
Page 82: Internal Components
Ref. CD-ROM drive, drive bay 4 5.25-inch drive bay, drive bay 5 5.25-inch drive bay, drive bay 6 3.5-inch diskette drive, drive bay 7 Speaker with PremierSound and fixed equalization Power supply 3.5-inch removable hard drive cage that supports either three 1.0-inch drives or two 1.6-inch drives;...
Page 83: Removing The Expansion Board Assembly
Hardware Upgrade Preparations Removing the Expansion Board Assembly To remove the expansion board assembly: Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation. Remove the side access panel. Refer to the following illustration to remove the expansion board assembly.
Page 84: Reinstalling The Expansion Board Assembly
Reinstalling the Expansion Board Assembly To reinstall an expansion board assembly, follow these steps: Slide the expansion board assembly into the chassis 1, aligning the guide rails and tab(s) 2. Align the holes 3 in the back of the chassis. Press the expansion board assembly firmly over the connector.
Page 85: Removing The Removable Hard Drive Cage
6-10 Hardware Upgrade Preparations Removing the Removable Hard Drive Cage To remove the removable hard drive cage: Turn off the workstation and disconnect the power cord from the grounded AC outlet and from the back of the workstation. Remove the side access panel. Refer to the following illustration to remove the removable hard drive cage.
Page 86: Reinstalling The Removable Hard Drive Cage
Reinstalling the Removable Hard Drive Cage When reinserting the removable hard drive cage 1, be sure to align the tab 2 on the bottom corners of the cage with the workstation chassis. Tighten the thumbscrews 3. Figure 6-7. Reinserting the removable hard drive cage Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: G-CH06.DOC Last Saved On: 2/11/99 8:24 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED...
Page 87: Identifying The System Board Components
6-12 Hardware Upgrade Preparations Identifying the System Board Components The following illustration and table identify the internal system board components of your workstation. Figure 6-8. Identifying system board components Ref. Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: G-CH06.DOC Last Saved On: 2/11/99 8:24 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 6-2...
Page 88 System Board Components Ref. Processor power module connector for primary processor Processor power module connector for secondary processor Secondary processor slot Primary processor slot < SW1 switch DIMM sockets 1-4 > AGP expansion slot Wake On LAN connector Riser board connector Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: G-CH06.DOC Last Saved On: 2/11/99 8:24 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED...
Page 89: Memory Upgrades
Chapter 7 Memory Upgrades This chapter explains how to install additional memory. For information on preparing the workstation for upgrades, see Chapter 6. Installing Additional Memory Your workstation supports Registered 100-MHz Error Checking and Correcting (ECC) SDRAM dual inline memory modules (DIMMs). Additional DIMMs (32-MB, 64-MB, 128-MB, or 256-MB) are available to upgrade the memory.
Page 90 Memory Upgrades The following figure illustrates the physical location of all DIMM sockets. Note that DIMMs do not need to be installed in pairs, and can be installed in any of the available DIMM sockets. IMPORTANT: Before installing additional DIMMs, read “Important Guidelines for DIMM Installation”...
Page 91: Important Guidelines For Dimm Installation
Important Guidelines for DIMM Installation When installing DIMMs, you MUST follow these guidelines: Use only 32-, 64-, 128-, or 256-MB, Registered 100-MHz Error Checking and Correcting (ECC) SDRAM DIMMs. Registered DIMMs must be used. DIMMs must have a 4 KHz refresh rate. DO NOT INSTALL DIMMS THAT DO NOT SUPPORT ERROR CHECKING AND CORRECTING (ECC).
Page 92 Memory Upgrades To install a memory module: Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation. Remove the side access panel. Remove the AGP graphics controller, if necessary. Refer to the following illustration to install a DIMM module. Figure 7-2.
Page 93: Drives
Chapter 8 Drives This chapter explains how to install additional hard drives. This chapter also provides guidelines for installing SCSI drives. For additional information about installing optional SCSI and non-SCSI drives, refer to the documentation included with the device or contact your Compaq authorized dealer, reseller, or service provider.
Page 94 Drives As shown in Figure 8-1, drive bays 1 through 3 are located in the removable hard drive cage located behind the side access panel of the workstation. Drive bays 4 through 7 are located on the front of the workstation. They support various drive configurations.
Page 95: Removing A Blank Drive Bezel
Removing a Blank Drive Bezel A blank drive bezel covers bays 5 and 6 when they are not occupied with a storage device. You will need to remove a drive bezel before installing any removable media storage device (such as a CD-ROM, diskette, or other device) in these bay locations.
Page 96: Removing A Cooling Shield
Drives Removing a Cooling Shield A cooling shield covers bays 5 and 6 to provide proper cooling and EMI protection. To remove a cooling shield: Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation. Remove the side access panel and front bezel.
Page 97: Locating The Hardware Screws
Locating the Hardware Screws A total of 17 extra hardware screws are provided on the side of the air plenum. The top group of eight screws is for installing hard drives in the removable hard drive cage. The bottom group of nine screws is for installing removable media storage devices in the front drive bays.
Page 98: Installing A 7200 Rpm Hard Drive In Bays 5 Or 6
Drives Installing a 7200 rpm Hard Drive in Bays 5 or 6 Drive bays 5 and 6 can be configured with either 1.0-inch or 1.6-inch, 7200 rpm hard drive. Other than using different screw holes, the installation for both drives is basically the same. NOTE: Before installing a SCSI device, please read “SCSI Cables and Guidelines”...
Page 99 Figure 8-6. Installing a hard drive Figure 8-7. Replacing the cooling shield Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: I-CH08.DOC Last Saved On: 2/11/99 8:29 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED COM PAC COM PAC Compaq Professional Workstation AP500 Reference Guide...
Page 100 Drives Figure 8-8. Connecting the SCSI signal cable and power cable Reassemble the workstation. Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: I-CH08.DOC Last Saved On: 2/11/99 8:29 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED...
Page 101: Installing A 10,000 Rpm Hard Drive In Bays 5 Or 6
Installing a 10,000 rpm Hard Drive in Bays 5 or 6 Drive bays 5 and 6 can be configured with a 10,000 rpm hard drive. The installation for the hard drive is basically the same as installing a 7200 rpm hard drive, except you will be installing a cooling fan.
Page 102 8-10 Drives Figure 8-10. Installing a 10,000 rpm hard drive Figure 8-11. Replacing the cooling shield Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: I-CH08.DOC Last Saved On: 2/11/99 8:29 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED COM PAC COM PAC...
Page 103 8-11 4. Install the cooling fan using supplied mounting screws. Connect the power cord as shown. NOTE: The screws that secure the cooling fan also secure the hard drive. Figure 8-12. Installing a cooling fan Figure 8-13. Connecting power to cooling fan Compaq Professional Workstation AP500 Reference Guide Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: I-CH08.DOC Last Saved On: 2/11/99 8:29 PM...
Page 104 8-12 Drives Figure 8-14. Connecting the SCSI signal cable and power cable 5. Reassemble the workstation. Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: I-CH08.DOC Last Saved On: 2/11/99 8:29 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED...
Page 105: Installing A Hard Drive In The Removable Hard Drive Cage (Bays 1 - 3)
Installing a Hard Drive in the Removable Hard Drive Cage (Bays 1 - 3) The removable hard drive cage is capable of being configured with up to three 1.0-inch hard drives or with two 1.6-inch hard drives. Other than using different screw holes, the installation for both drives is basically the same.
Page 106 8-14 Drives Figure 8-16. Reinstalling the removable hard drive cage Figure 8-17. Connecting the signal and power cables Reassemble the workstation. Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: I-CH08.DOC Last Saved On: 2/11/99 8:29 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED...
Page 107: Scsi Cable And Guidelines
SCSI Cable and Guidelines All workstation models use three areas for connecting mass storage SCSI devices: internally with hard drives in the removable hard drive cage, internally with storage devices in the front panel drive bays, and externally with external storage devices.
Page 108: Scsi Guidelines For Installing Scsi Devices
8-16 Drives SCSI Guidelines for Installing SCSI Devices If you are installing a narrow SCSI device, you will need to attach a 68- to 50-pin SCSI adapter to the narrow SCSI device. A maximum of seven SCSI devices may be installed on the integrated Wide-Ultra SCSI controller.
Page 109: Scsi Guidelines For Optimizing Performance
Turn on an external SCSI device before turning on power to the workstation. This enables the system board controller to recognize the external SCSI device. When an external SCSI device is connected to the external SCSI connector on the rear panel of the workstation, that device becomes the end of the SCSI chain and must be terminated.
Page 110: Expansion Boards
Chapter 9 Expansion Boards This chapter provides instructions for installing and removing PCI or ISA expansion boards, and an Accelerated Graphics Port (AGP) graphics controller. NOTE: The following instructions also apply to installing and removing graphics boards. For information about the graphics controller installed on your workstation, refer to the appropriate guide on the SmartStart for Workstations CD under X:\DOCS\GRAPHICS, where X is your CD-ROM drive designation.
Page 111: Identifying The Pci And Isa Expansion Slots
Expansion Boards Identifying the PCI and ISA Expansion Slots Your workstation contains six expansion slots on the expansion board assembly: three PCI expansion slots, one shared PCI/ISA expansion slot, and two ISA expansion slots. The following figure identifies the physical locations. See Table 9-1 for component names.
Page 112 PCI/ISA Expansion Slots Ref. PCI/ISA shared expansion slot (full length); cannot be used at the same time PCI expansion slot (full-length) PCI expansion slot (full-length) PCI expansion slot (full-length) ISA expansion slot (short) NOTE: PCI=Peripheral Component Interconnect; ISA=Industry Standard Architecture Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: J-CH09.DOC Last Saved On: 12/16/98 11:29 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED...
Page 113: Installing A Pci Or An Isa Expansion Board
Expansion Boards Installing a PCI or an ISA Expansion Board To install a PCI or ISA expansion board: Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation. Remove the side access panel. Remove the expansion board assembly from the workstation chassis.
Page 114 Refer to the following illustration to install a PCI or ISA board. Figure 9-3. Installing an expansion board IMPORTANT: When you install an expansion board, be sure to press firmly on the board so that the whole connector seats properly in the expansion board slot.
Page 115: Identifying The Accelerated Graphics Port (Agp) Graphics Controller Expansion Slot
Expansion Boards Identifying the Accelerated Graphics Port (AGP) Graphics Controller Expansion Slot Your workstation also ships with an AGP expansion slot on the system board. The following figure shows the location of this slot . Figure 9-4. Identifying the AGP graphics controller expansion slot Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: J-CH09.DOC Last Saved On: 12/16/98 11:29 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED...
Page 116: Installing And Removing An Agp Graphics Controller
Installing and Removing an AGP Graphics Controller To install the AGP graphics controller, remove the metal slot screw and cover, insert the board in the AGP slot, and press firmly into place. IMPORTANT: To ensure the board fits properly, be sure to use AGP graphics controllers with ATX format brackets.
Page 117: Installing A Wide-Ultra2 Pci Controller
Expansion Boards Installing a Wide-Ultra2 PCI Controller If you have a Wide-Ultra2 SCSI hard drive installed, you can enhance drive performance by installing an optional PCI Controller. NOTE: For best performance, do not mix Wide-Ultra and Wide-Ultra2 SCSI hard drives on the same SCSI cable or channel. Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation.
Page 118: Processors
Chapter 10 Processors This chapter explains how to install an additional processor and how to upgrade an existing processor. For information on preparing the workstation for upgrades, see Chapter 6. Installing an Additional Pentium II Processor You can upgrade the workstation to a multi-processor system by installing a second Pentium II processor of the same speed and type in the second processor slot.
Page 119 10-2 Processors Refer to the following illustrations to install an additional processor. Figure 10-1. Installing the processor power module Figure 10-2. Installing a second processor/heatsink assembly Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: K-CH10.DOC Last Saved On: 1/26/99 3:06 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED...
Page 120 Figure 10-3. Installing a heatsink bridge Reassemble the workstation and connect the power cord to the grounded AC outlet and to the workstation. IMPORTANT: When replacing the side access panel, be sure to tighten all four thumbscrews. Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: K-CH10.DOC Last Saved On: 1/26/99 3:06 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Compaq Professional Workstation AP500 Reference Guide...
Page 121: Installing An Additional Pentium Iii Processor
10-4 Processors Installing an Additional Pentium III Processor You can upgrade the workstation to a multi-processor system by installing a Pentium III processor of the same speed, cache size, and type in the second processor slot. WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching.
Page 122 Refer to the following illustrations to install an additional Pentium III processor. Figure 10-4. Installing the processor power module Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: K-CH10.DOC Last Saved On: 1/26/99 3:06 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Compaq Professional Workstation AP500 Reference Guide 10-5...
Page 123: Upgrading The Processor
10-6 Processors Figure 10-5. Installing a second Pentium III processor Appearance may vary depending on the model of your workstation. Reassemble the workstation and connect the power cord to the grounded AC outlet and to the workstation. IMPORTANT: When replacing the side access panel, be sure to tighten all four thumbscrews.
Page 124: Troubleshooting
Chapter 11 Troubleshooting This chapter provides information on how to identify and correct some common disk, display, memory, network, SCSI, and software problems. It also identifies and explains some common messages you may receive on the screen. Consult Appendix D, “POST Error Messages,” for an explanation of specific messages that may display during the Power-On Self-Test (POST) at startup.
Page 125 11-2 Troubleshooting Be sure all the needed device drivers have been installed (for example, if you are using a mouse, you need a mouse device driver). Ensure that all printer drivers have been installed for each application. Take out all diskettes from the diskette drives and all CDs from the CD-ROM drives before you turn on your system.
Page 126: Troubleshooting Common Problems
Troubleshooting Common Problems Although your workstation is configured for your particular hardware and software, problems you encounter while working may not be unique. Eliminating the typical problems described in this section may save you time and money. If you do have a problem with your workstation, consider the problems and possible solutions outlined in the following series of tables.
Page 127 11-4 Troubleshooting Solving Minor Problems Problem Workstation doesn't automatically display the date and time. Workstation does not beep during the power-on self- test (POST) when an error is encountered. System will not boot. Workstation reset automatically. Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: L-CH11.DOC Last Saved On: 12/16/98 11:31 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Continued...
Page 128: Diskette Drive Problems
Diskette Drive Problems Solving Diskette Drive Problems Problem Diskette drive light stays Diskette drive cannot write to a diskette. Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: L-CH11.DOC Last Saved On: 12/16/98 11:31 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 11-2 Possible Cause...
Page 129 11-6 Troubleshooting Solving Diskette Drive Problems Problem A problem has occurred with a disk transaction. Drive cannot read a diskette. Drive not found. Nonsystem disk message. Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: L-CH11.DOC Last Saved On: 12/16/98 11:31 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Continued Possible Cause...
Page 130: Display Problems
Display Problems Problem Screen is blank. Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: L-CH11.DOC Last Saved On: 12/16/98 11:31 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 11-3 Solving Display Problems Possible Cause Possible Solution Monitor is not turned on and Check that the monitor is...
Page 131 11-8 Troubleshooting Solving Display Problems Problem Monitor does not function properly when used with energy saver features. Blurry display or requested resolution cannot be set. The picture is broken up; it rolls, jitters, or blinks. Monitor overheats. Video colors are wrong. Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: L-CH11.DOC Last Saved On: 12/16/98 11:31 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED...
Page 132: Audio Problems
Audio Problems Problem Sound does not come out of the speaker. Sound does not come through the headphones. Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: L-CH11.DOC Last Saved On: 12/16/98 11:31 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 11-4 Solving Audio Problems Possible Cause...
Page 133: Printer Problems
11-10 Troubleshooting Printer Problems Problem Printer will not print. Printer will not turn on. Printer prints garbled information. Printer is offline. Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: L-CH11.DOC Last Saved On: 12/16/98 11:31 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 11-5 Solving Printer Problems...
Page 134: Hardware Installation Problems
Hardware Installation Problems Problem A new device is not recognized as part of the system. Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: L-CH11.DOC Last Saved On: 12/16/98 11:31 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 11-6 Solving Hardware Problems Possible Cause...
Page 135: Network Problems
11-12 Troubleshooting Network Problems Problem Setup utility does not detect a network controller. Setup utility reports unprogrammed EPROM. Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: L-CH11.DOC Last Saved On: 12/16/98 11:31 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 11-7 Solving Network Problems Possible Cause...
Page 136 Solving Network Problems Problem Diagnostics reports a Possible resource conflict failure. with another expansion board. The cable is not securely connected. The cable is attached to the incorrect connector. There is a problem with the cable or a device at the other end of the cable.
Page 137 11-14 Troubleshooting Solving Network Problems Problem Diagnostics passes, but the workstation does not communicate with the network. Network controller stopped working when an expansion board was added to the workstation. Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: L-CH11.DOC Last Saved On: 12/16/98 11:31 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Continued...
Page 138 Solving Network Problems Problem Network controller The network controller stopped working when an requires drivers. expansion board was added to the workstation. ( Continued) The files containing the network drivers are corrupted. Network controller The files containing the stopped working without network drivers are apparent cause.
Page 139: Memory Problems
11-16 Troubleshooting Memory Problems Problem Out of Memory error. Memory count during POST is wrong. Insufficient memory error during operation. Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: L-CH11.DOC Last Saved On: 12/16/98 11:31 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 11-8 Solving Memory Problems...
Page 140: Cd-Rom Drive Problems
CD-ROM Drive Problems Solving CD-ROM Drive Problems Problem System will not boot from CD-ROM drive. Data read from CD-ROM drive is inconsistent or drive cannot read data. CD-ROM devices are not detected, driver is not loaded. Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: L-CH11.DOC Last Saved On: 12/16/98 11:31 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 11-9...
Page 141: Regulatory Compliance Notices
Appendix A Regulatory Compliance Notices Federal Communications Commission Notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules.
Page 142: Class B Equipment
A-2 Regulatory Compliance Notices Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Page 143: Declaration Of Conformity For Products Marked With Fcc Logo, United States Only
Declaration of Conformity for Products Marked with FCC Logo, United States Only This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Page 144: Mouse Compliance Statement
A-4 Regulatory Compliance Notices Mouse Compliance Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Page 145: Japanese Notice
Japanese Notice Taiwan Notice Compaq Professional Workstation AP500 Reference Guide Writer: kmosby Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: M-APPA.DOC Last Saved On: 12/15/98 6:29 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED...
Page 146: Laser Devices
A-6 Regulatory Compliance Notices Laser Devices The CD-ROM drive contains a laser device. All Compaq systems equipped with a laser device comply with safety standards, including International Electrotechnical Commission (IEC) 825. With specific regard to the laser, the equipment complies with laser product performance standards set by government agencies as a Class 1 laser product.
Page 147: Laser Product Label
Laser Product Label The following label or equivalent is located on the surface of your CD-ROM drive. Laser Information Laser Type Semiconductor GaAIAs Wave Length 780 nm +/- 35 nm Divergence Angle 53.5 degrees +/- 0.5 degrees Output Power Polarization Circular 0.25 Numerical Aperture 0.45 inches +/- 0.04 inches...
Page 148: Battery Replacement Notice
A-8 Regulatory Compliance Notices Battery Replacement Notice Your computer is provided with a lithium internal battery. There is a danger of explosion and risk of personal injury if the battery is incorrectly replaced or mistreated. Replacement is to be done by a Compaq Authorized Service Provider using the Compaq spare designated for this product.
Page 149: Appendix B Electrostatic Discharge
Appendix B Electrostatic Discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.
Page 150: Grounding Methods
B-2 Electrostatic Discharge Grounding Methods There are several methods for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords.
Page 151: Power Cord Set Requirements
Appendix C Power Cord Set Requirements The power cord set meets the requirements for use in the country where you purchased your equipment. The voltage selection switch allows you to select the appropriate line voltage for your computer. Power cord sets for use in other countries must meet the requirements of the country where you use the server.
Page 152: Country-Specific Requirements
C-2 Power Cord Set Requirements Country-Specific Requirements Use the following table to identify the appropriate accredited agency in your country. Power Cord Set Requirements - By Country Country Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan Norway Sweden Switzerland United Kingdom United States...
Page 153: Appendix Dpost Error Messages Error Messages
Appendix D POST Error Messages Error Messages This appendix lists the error codes that you may encounter during the Power- On Self-Test (POST) or after restarting the workstation, the probable source of the problem, and what steps you can take to resolve the error condition. POST Error Messages and Codes Error Code 101-ROM Error...
Page 154 D-2 POST Error Messages POST Error Messages and Codes Error Code 163-Time & Date Not 164-Memory Size Error 172-1 Configuration Nonvolatile Memory Invalid 201-Memory Error 202-Memory Type Mismatch 203-Memory Address Error 205-Memory Error 206-Secondary cache controller failure Writer: kmosby Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: P-APPD.DOC Last Saved On: 12/15/98 6:30 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Continued...
Page 155 POST Error Messages and Codes Error Code Probable Source 207-ECC Corrected A memory error on one of Single Bit Errors in the installed DIMMs has DIMM Pair(s) been detected and corrected with the system’s ECC logic. The workstation will continue to operate correctly with this error.
Page 156 D-4 POST Error Messages POST Error Messages and Codes Error Code 402-Monochrome Adapter Failure 404-Parallel Port Address Conflict Detected 501-Display Adapter Failure 601-Diskette Controller Error 605-Diskette Drive Type Error 611-Primary Floppy Port Address Assign- ment Conflict 612-Secondary Floppy Port Address Assign- ment Conflict 1151-System Board COM Port 1 Address...
Page 157 POST Error Messages and Codes Error Code Probable Source 1155-COM Port Both external and Address Assignment internal serial ports. Conflict 1610-Temperature The system is too hot. violation detected 1611-Fan failure The fan is not operating detected properly. 1720-IntelliSafe Hard IDE hard drive(s) Drive Detects Imminent Failure 1720-SMART Hard...
Page 158 D-6 POST Error Messages POST Error Messages and Codes Error Code 1781-Disk 1 Failure 1782-Disk Controller Failure 1790-Disk 0 Failure (Secondary) 1791-Disk 1 Failure (Secondary) 1792-Secondary Disk Controller Failure 1793-Secondary Controller or Disk Failure A Critical Error Occurred Prior to this Power-Up A Collectable Memory Error Occurred Prior to...
Page 159 POST Error Messages and Codes Error Code Probable Source XX000Y ZZ Parity Parity RAM failure. Check 2 Audible (beep) Power-on successful. Invalid Electronic The electronic serial Serial Number number is corrupt. (RESUME="F1" KEY) As indicated to continue. Writer: kmosby Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002 File Name: P-APPD.DOC Last Saved On: 12/15/98 6:30 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Continued...
Page 160: Running Computer Setup
Appendix E Installing a New Battery When your workstation no longer automatically displays the correct date and time, it may mean the battery providing power to the real-time clock needs to be replaced. Battery life is usually about five years. Prior to installing the replacement battery, read the following section.
Page 161: Installation Procedures
E-2 Installing a New Battery Installation Procedures The battery that came with the workstation is permanently installed on the system board. If the original battery becomes inoperative, you must install a second battery. WARNING: The system board contains a lithium battery. The battery may explode if mistreated.
Page 162 Change the jumper from pins 6-7 Figure E-2. Changing the jumper from pins 6-7 to pins 5-6 Place the pale blue sticker included with the battery kit above the power connector on the back of the workstation. Replace the expansion board assembly and the side access panel. Plug the power cord into a grounded AC outlet.
Page 163: Workstation Specifications
Appendix F Workstation Specifications Dimensions (with bezel and without feet) Height Depth Width Weight Power Supply Input Requirements Rated Input Voltage Rated Input Frequency Input Power (W) Input Power (BTU/hr) Power Supply Output Power Rated Steady-State Power Maximum Peak Power Relative Humidity Operating Nonoperating...
Page 164 Index about this guide ix Accelerated Graphics Port graphics controller 9-6 connector 1-9 ACPI, described 3-28 administrator password See Setup Password advanced configuration and power interfaces See ACPI AGP expansion slot 6-13 AGP graphics controller connector 1-9 expansion slot 9-6 installing 9-6 removing 9-7 air plenum 8-2...
Page 165 Index-2 codes, POST errors D-1 combination keys 1-14 Compaq Diagnostics for Windows NT described 3-3 using 3-4 viewing inventory information viewing security management features 3-7 viewing system health 3-5 Compaq Management Agents, described 3-30 Compaq Management Solutions Partners Program 3-31 Compaq Support Software CD Kit 3-29 Compaq Utilities menu...
Page 166 Ctrl key 1-12 cycle redundancy codes (CRC) 3-5 date, setting 2-3 Declaration of Conformity A-3 Delete key 1-13 delimiter characters 3-15 Desktop Management Interface See diagnostic tools 1-4 Compaq Diagnostics for Windows NT 3-3 Computer Checkup (TEST) 2-6 View System Information...
Page 167 Index-4 expansion slot 1-2 identifying PCI/ISA 9-2 removing cover 9-4 external battery jumper 6-12 external connectors 1-8 F10 key, accessing the Compaq Utilities menu 2-1 F1-F12 keys 1-12 FailSafe Boot Block ROM described 3-23 recovering after detecting an invalid system ROM 3-23 when diskette drive is disabled fault management described 3-5...
Page 168 I/O delay, setting 2-3 icon broken key 3-12 key 3-11 Icons See symbols on equipment IDE connector 6-12 IDE devices, viewing information 2- IDE drive translation, enabling/disabling 2-4 infrared interface control 3-7 inserting CD-ROM drive 5-1 INSPECT utility See View System Information (INSPECT) installing 10,000 rpm hard drive 8-9...
Page 169 Index-6 keys Alt 1-13 Application 1-13 Backspace 1-12 Caps Lock 1-12 combinations 1-14 Ctrl 1-12 Delete 1-13 Esc 1-12 F10 2-1 F1-F12 1-12 Num Lock 1-12 Pause 1-12 Print Scrn 1-12 Scroll Lock 1-12 Windows Logo 1-13 L2 Cache 1-2 laser devices A-6 laser product label A-7 laser safety warnings xi...
Page 170 network server mode, enabling/disabling 2-5 Num Lock key 1-12 Num Lock state, setting 2-4 parallel connector 1-9 parallel port disabling 2-4, 3-9 enabling 2-4 interface control 3-7 passwords See also Power-on Password; Setup Password changing 3-12 clearing 3-13 establishing 3-10 Pause key 1-12 PCI bus mastering, enabling/disabling PCI devices, viewing currently...
Page 171 Index-8 problems Continued network 11-12 printer 11-10 processor 1-2 upgrading 10-6 viewing speed and type 2-3 processor power module 6-13 installing 10-2, 10-5 product name, viewing 2-3 prompted diagnostics 2-7 quick check diagnostics 2-7 QuickBoot, selecting 2-3 QuickLock/QuickBlank described 3-7, 3-16 disabling 2-5 enabling 2-5, 3-16 reconfiguring the workstation 6-3...
Page 172 security bracket illustrated 3-18 installing 3-18 security management described 3-7 enabling a Power-on Password enabling a Setup Password 2-5 enabling/disabling network server mode 2-5 enabling/disabling QuickLock/QuickBlank 2-5 features 3-7 serial connector 1-9 serial port disabling 2-4, 3-9 enabling 2-4 interface control 3-7 Setup Password changing 3-12 clearing 3-13...
Page 173 Index-10 time, setting 2-3 timeout values, selecting 2-4 Token Ring network 4-1 troubleshooting audio 11-9 CD-ROM drive problems 11-17 common minor problems 11-3 diskette drive 11-5 display 11-7 hardware installation 11-11 memory problems 11-16 network problems 11-12 preliminary checklist 11-1 printer 11-10 recovering after detecting an invalid system ROM 3-23...

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Professional ap500

Compaq Deskpro AP500 Reference Manual

Chapter 1 Product Features

Chapter 2 Compaq Setup and Diagnostic Software

Chapter 3 Intelligent Manageability

Chapter 4 Network Communications

Chapter 5 CD-ROM Drive and Premiersound Audio System

Chapter 6 Hardware Upgrade Preparations

Chapter 7 Memory Upgrades

Chapter 8 Drives

Chapter 9 Expansion Boards

Chapter 10 Processors

Chapter 11 Troubleshooting

Appendix A Regulatory Compliance Notices

Appendix B Electrostatic Discharge

Appendix C Power Cord Set Requirements

Appendix Dpost Error Messages Error Messages

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