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Compaq Deskpro 2000 Service & Reference Manual

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Summary of Contents for Compaq Deskpro 2000

  • Page 1 Compaq Service Reference Guide Compaq Deskpro Personal Computers Compaq Professional Workstations...
  • Page 2 Compaq Service Reference Guide Compaq Deskpro Personal Computers Compaq Professional Workstations...
  • Page 3  2000 Compaq Computer Corporation. All rights reserved. Printed in the U.S.A. COMPAQ, the Compaq logo, and Deskpro Registered in U. S. Patent and Trademark Office. PREMIER • SOUND is a trademark of Compaq Computer Corporation. Microsoft, MS-DOS, Windows, Windows NT, and other names of Microsoft products referenced herein are trademarks or registered trademarks of Microsoft Corporation.

  • Page 4: Table Of Contents

    2.2.3 View System Information (INSPECT)..............2-11 2.2.4 Compaq Diagnostics for Windows................2-12 Using Compaq Diagnostics for Windows ..............2-13 Running Diagnostic Tests...................2-13 2.3 Protecting Your Software ....................2-14 2.3.1 Ordering Backup Diskettes ..................2-14 2.3.2 Compaq Restore CD....................2-14 2.3.3 Compaq Restore CD for Windows NT ..............2-14 Contents...
  • Page 5 Desktop Management 3.1 Initial Configuration and Deployment ................3-2 3.1.1 Remote System Installation..................3-2 Altiris eXpress ......................3-2 PC Transplant Pro and PC Transplant for Compaq............3-3 3.2 Asset Tracking and Security ....................3-3 3.2.1 Password Security .....................3-5 Establishing a Setup Password Using Computer Setup..........3-5 Establishing a Power-On Password Using Computer Setup.........3-5...
  • Page 6 ......................E-1 appendix F Troubleshooting Without Diagnostics ....................F-1 appendix G System Board and Riser Board Reference Designators ..............G-1 appendix H Model Number Naming for Compaq Products ................H-1 appendix J Diagnostic Error Codes ........................J-1 Index ..............................I-1 Contents...

  • Page 7: About This Guide

    BOUT UIDE This Compaq Service Reference Guide is a troubleshooting and repair guide that can be used for reference when servicing the Compaq Deskpro Personal Computers and Compaq Intel-based Workstations. Only authorized technicians trained by Compaq should attempt to repair this equipment.

  • Page 8: Technician Notes

    Technician Notes WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.

  • Page 9: Installing The Operating System

    The Cab files directory path is c:\Windows\Options\Cab. However, if you are using the Compaq Restore CD, the Cab files are located in c:\Compaq\Win95 when using Windows 95 and in c:\Windows\Options\Cab when using Windows 98.

  • Page 10: Microsoft Windows Nt Workstation 4.0 Or Windows 2000 Professional

    The I386 directory and its subdirectories provide the Compaq-specific integration of the operating system for the computer model and include device drivers supported by Windows NT.

  • Page 11: Converting To Ntfs

    Insert the Compaq Restore CD, version 2.0 or higher, into the CD-ROM drive and turn on or restart the computer. Read and follow the instructions that appear on the screen to change the drive partitioning.

  • Page 12: Registering The Computer

    The Microsoft Windows 95, 98, Windows NT Workstation 4.0, or Windows 2000 Professional operating system is preinstalled on the computer and will be configured automatically the first time the computer is turned on. The following Compaq software will also be installed at that time on selected models: "#...

  • Page 13: Setup Utilities And Diagnostic Features

    EATURES Compaq Computer Setup Utilities and diagnostic features provide information needed about the computer system when contacting Compaq Customer Support. These tools can also be used to: !" Change factory default settings and to set or change the system configuration, which may be necessary when you add or remove hardware.

  • Page 14: Using Computer Setup Utilities

    !" Select Post Messages Enabled or Disabled to change the display status of Power-On Self- Test (POST) messages. Post Messages Disabled suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected.

  • Page 15: Power-On Self-Test (Post)

    You will need to enter the password before continuing. Refer to Chapter 3 for information on setting, deleting, or bypassing the password. If POST finds an error in the system, an audible and/or visual message occurs. Refer to Appendix D for POST error Messages and their solutions. Compaq Service Reference Guide...

  • Page 16: Computer Setup Menu

    2.1.2 Computer Setup Menu Heading Option Description Diskette Type For Drive Emulation IDE devices only Drive Type Emulation Options Transfer Mode IDE devices only Continued Setup Utilities and Diagnostic Features...
  • Page 17 Translation Parameters IDE Disks only Multisector Transfers IDE ATA devices only Quiet Drive (available on select drives only) · · Removable Media Boot Note: Removable Media Write Note Primary IDE Controller Continued Compaq Service Reference Guide...
  • Page 18 Computer Setup Menu Continued Heading Option Description Secondary IDE Controller Diskette MBR Validation Note: Note: Note: Continued Setup Utilities and Diagnostic Features...
  • Page 19 Computer Setup Menu Continued Heading Option Description Note: Note: Note: · · · Continued Compaq Service Reference Guide...
  • Page 20 Computer Setup Menu Continued Heading Option Description Note: Note: Note: Continued Setup Utilities and Diagnostic Features...
  • Page 21 Computer Setup Menu Continued Heading Option Description Compaq Service Reference Guide...

  • Page 22: Computer Diagnostics

    The following section applies only to computers equipped with a diskette drive. Compaq strongly recommends that you create a diagnostics diskette as soon as you begin to use the computer. This is a bootable diskette that allows you to test and inspect the hardware outside of the operating system by running the Computer Checkup (TEST) or View System Information (INSPECT) diagnostic programs.

  • Page 23: View System Information (Inspect)

    View information about the system once it has been configured. !" Save, print, or display the information generated by INSPECT. You should run INSPECT and have the printed report available before placing a call to the Compaq Customer Support Center. !"...

  • Page 24: Compaq Diagnostics For Windows

    Exit the utility. 4. To exit INSPECT, press the Esc key to reach the Exit option. Then press Enter. 2.2.4 Compaq Diagnostics for Windows Compaq Diagnostics for Windows is a component of Intelligent Manageability that allows you to view: !" System overview !"...

  • Page 25: Using Compaq Diagnostics For Windows

    6. To exit Compaq Diagnostics for Windows, click File, then click Exit. Running Diagnostic Tests If your version of Compaq Diagnostics for Windows includes diagnostic testing utilities, four tabs will appear next to Overview: Test, Status, Log, and Error. 1. Select the Test tab.

  • Page 26: Protecting Your Software

    7. Click Print or Save the error information in case you need to contact your Compaq authorized dealer, reseller, or service provider for assistance. 8. To exit Compaq Diagnostics for Windows, click File, then click Exit. Protecting Your Software To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive.
  • Page 27 Interface (GUI) in a silent command line interface and provides execution output in a log file. Provides the ability to remotely install or update drivers on multiple remote machines at one time. Also useful for Microsoft Systems Management Server Configurations. Compaq Service Reference Guide 2-15...
  • Page 28 !" Software Updating and Management The chapter also contains an overview of the tools, utilities, and information Compaq provides to help you successfully deploy manageable desktop PCs. Support for specific features described in this chapter may vary by model or software version.

  • Page 29: Initial Configuration And Deployment

    Windows Explorer. Altiris eXpress supports Intel’s Wired for Management and Preboot Execution Environment (PXE). Using Altiris eXpress and the Remote System Installation features of the Compaq computer, there is no need for the system administrator to visit each new PC individually to deploy the software image.

  • Page 30: Pc Transplant Pro And Pc Transplant For Compaq

    Start menu entries, drive and printer mappings, software application options, and so on—of an existing PC, then transfer those unique settings to a Compaq PC so that you don’t have to invest valuable time manually recreating them.
  • Page 31 The following table and sections refer to managing security features of your Computer locally through the Compaq Computer Setup Utilities. Refer to the Remote Management Setup Utilities for more information on using the Remote Security Management software. These utilities are available on the Support Software CD or from the Compaq Web site at www.compaq.com/support/files/index.html.

  • Page 32: Password Security

    If you do not press the F10 key while the message is displayed, you must turn the computer off, then on again, to access the utility. 3. Select Security, then Power-On Password and follow the instructions on the screen. 4. Before exiting, click File # Save Changes and Exit. Compaq Service Reference Guide...

  • Page 33: Entering A Power-On Password

    Entering a Power-On Password 1. Turn on or restart the computer. If you are in Windows, click Start # Shut Down # Restart the Computer. 2. When the key icon appears on the monitor, enter your current password. Type carefully; for security reasons, the characters you type do not appear on the screen.

  • Page 34: National Keyboard Delimiter Characters

    If you do not press the F10 key while the message is displayed, you must turn the computer off, then on again, to access the utility. 3. Select Security, then Smart Cover and follow the instructions on the screen. 4. Before exiting, click File # Save Changes and Exit. Compaq Service Reference Guide...

  • Page 35: Smart Cover Lock

    Power outage !" Startup failure !" PC component failure (e.g., processor or power supply) !" Forgotten password CAUTION: The Smart Cover FailSafe Key is a specialized tool available from Compaq. Be prepared; order this key before you need one. Desktop Management...

  • Page 36: Master Boot Record Security

    Press any key to enter Setup to configure MBR Security Upon entering Computer Setup, you must !" Save the MBR of the current bootable disk; or, !" Disable the MBR Security feature. You must know the setup password, if one exists. Compaq Service Reference Guide...

  • Page 37: Before You Partition Or Format The Current Bootable Disk

    Eliminating the need to enter end-user passwords, Compaq Fingerprint Identification Technology tightens network security, simplifies the login process, and reduces the costs associated with managing corporate networks. Affordably priced and supported by Compaq computers, it isn’t just for high-tech, high-security organizations anymore. See www.compaq.com/im/fit/index.html for more information.

  • Page 38: Fault Notification And Recovery

    3.3.3 Drive Protection System for IDE Drives The Compaq Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in select Compaq products. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement. When Compaq products are built, each installed hard drive is tested using DPS and a permanent record of key information is written onto the drive.

  • Page 39: Ecc Fault Prediction And Prefailure Warranty

    Support software that works with SSM is flagged with the PC Lifecycle Management icon on the Compaq Web site. To download the utility or to obtain more information on SSM, visit the Compaq Web site at http://www.compaq.com/im.

  • Page 40: Local Rom Flash

    Enabling the system administrator to perform this task remotely, on multiple computers, results in a consistent deployment of and greater control over Compaq desktop ROM images over the network. It also results in greater productivity and lower total cost of ownership.

  • Page 41: Failsafe Boot Block Rom

    ROMPaq diskette, which will program the system ROM with a valid image. The Flash Recovery diskette is a SoftPaq downloadable from the Compaq Website at www.compaq.com. The computer ships with the Diskette Boot feature enabled. If that feature is disabled, the FailSafe Boot Block ROM will override the disabled feature to accommodate a system ROM recovery in the event a system ROM failure occurs.
  • Page 42 ROM upgrade failed. Try another ROMPaq diskette. If the light remains turned on, contact Compaq customer support. ROM upgrade successfully completed. Turn power off and back on to resume normal system operation. Diagnostic lights do not flash on USB keyboards.

  • Page 43: Remote Security Management

    Security Management, refer to the online Remote Management Administrators Guide. The Remote Management Administrators Guide is included with the Remote Management Administration Tools, and is available on the Support Software CD or at the Compaq Web site at www.compaq.com. 3.4.5...

  • Page 44: Replicating Original Setup

    If you have selected the “Blink LED during Energy Save” option in Computer Setup, the power-on light will blink once every second while the computer is in suspend. Refer to Section 2.1.1, “Using Computer Setup Utilities” for more information. Compaq Service Reference Guide 3-17...

  • Page 45: Power Management

    Compaq has made the task of locating, accessing, evaluating, and installing the latest support software easier. You can download the software from the Compaq World Wide Web site at www.compaq.com. The Web site contains the latest device drivers, utilities, and flashable ROM images needed to run Windows 95, Windows 98, Windows 2000, and Windows NT Workstation on your Compaq computer.

  • Page 46: Building Blocks And Partners

    Compaq delivers desktop management solutions through the Compaq Management Solutions Partners Program. The partnership ensures that the benefits of Intelligent Manageability are accessible through a broad range of vendors. For more information and a list of Compaq Management Solutions Partners and their products, visit www.compaq.com/im/partners/index.html on the Compaq Web site.

  • Page 47: Ide/Atapi Device Sequencing Guidelines

    DVD drive must be configured as the primary drive. When the DVD drive firmware is A53H, this configuration is not required. 4. DVD drives are supported on some computers that use the Intel 810 chipset. Refer to the specific documentation that came with the computer for applicability. Compaq Service Reference Guide...
  • Page 48 5. On all BX platforms, the LS-120 drive should be sequenced as the primary drive on the secondary channel and system board jumper P33 must be removed. 6. On all 810 platforms, the LS-120 should be sequenced as the primary drive on the secondary channel and system board jumper E23 must be removed.
  • Page 49 !" Compaq does not recommend mixing different width SCSI devices on the same SCSI chain or on the same SCSI controller. Mixing devices of different widths on the same chain or controller will always result in a data transfer rate of the slowest machine in that chain.

  • Page 50: Scsi Guidelines

    !" For workstations, if only one SCSI hard drive is used, it should be installed in the lowest numbered bay (bay 1). (Refer to the product-specific MSG for application). !" All SCSI hard drives must be either internal or external, but never both. The system accommodates a combination of other internal and external SCSI devices, such as tape and CD-ROM drives.

  • Page 51: Connector Pin Assignments

    Clock Unused Ethernet BNC Connector and Icon Signal 1 (Inside) Data 2 (Outside) Ground Ethernet RJ-45 Connector and Icon Signal (+) Transmit Data (-) Transmit Data (+) Receive Data Unused Unused (-) Receive Data Unused Unused Compaq Service Reference Guide...
  • Page 52 Ethernet AUI Connector and Icon Signal Ground Negative AUI Differential Collision Positive AUI Differential Collision Negative AUI Differential Transmit Positive AUI Differential Transmit Ground Ground Negative AUI Differential Receive Positive AUI Differential Receive +12V Ground Ground Not Used Not Used Not Used Not Used Parallel Interface...
  • Page 53 Connector and Icon (1/8” miniphone) Signal 1 2 3 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Line-Out Audio Connector and Icon (1/8” miniphone) Signal 1 2 3 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3 (Shield) Ground Compaq Service Reference Guide...
  • Page 54 SCSI Low Voltage Differential/Single Ended (LVD/SE) Connector and Icon Signal Signal Signal 1-16 Ground -BSY 17-18 TERMPWR -ACK Reserved -RST 20-34 Ground -MSG -D12 -SEL -D13 -DP0 -C/D -D14 49-50 Ground -REQ -D15 51-52 TERMPW -I/O -DP1 Reserved Ground -ATN -D10 Ground -D11...
  • Page 55 Not used Monitor Connector Signal Red Analog Green Analog Blue Analog Monitor ID 15 14 13 12 11 Ground Ground Ground Ground +5V DC Ground Monitor ID DDC Serial Data Horizontal Sync Vertical Sync DDC Serial Clock Compaq Service Reference Guide...
  • Page 56 IDE/EIDE Drive Cable Connector Signal Signal Signal RESET DMAK GROUND DD14 GROUND INTRQ DD15 IOCS16 GROUND (KEY) PDIAG (80-pin cable detect) DMARQ DD10 GROUND DIOW CS1FX DD11 Ground CS3FX DIOR DASP DD12 GROUND GROUND IORDY DD13 CSEL Connector Pin Assignments...
  • Page 57 FP08 GROUND DASP FP09 GROUND FP10 GROUND +5VMLOG FP11 +5VMOT FP12 GROUND GROUND FP13 IOCHRDY AUDIO_L FP14 CABLE SELECT A_GROUND_R FP15 A_GROUND_L FP16 GROUND AUDIO_R FP17 FP01 FP18 IO16 FP02 FP19 FP03 FP20 PDIAG FP04 FP21 Compaq Service Reference Guide...
  • Page 58 Accelerated Graphics Port (AGP) Connector Signal A Signal B Signal A Signal B Signal A Signal B +12 V OVRCNT# Ground Ground VCC 3.3 VCC 3.3 TYPEDET# + 5V Reserved 3.3 Vaux TRDY# DEVSEL# Reserved + 5V VCC 3.3 VCC 3.3 STOP# Vddq USB-...
  • Page 59 IDE CD-ROM Connector Signal Signal Signal Signal RESDRV_ GROUND Ground (KEY) DREQ Ground Ground Ground OCHRDY CABLE SELECT Ground IO16 PDIAG CS1FX CS3FX DASP Ground AUDIO_R AUDIO_L A_GND_R A_GND_L +5VMOT1 +5VMOT2 +5VMOT3 +5VMOT4 +5VMLOG1 +5VMLOG2 DASP Compaq Service Reference Guide...
  • Page 60 14-Pin Power Connector for BX Chipset Signal Signal Signal Signal +3.3 V -12 V +3.3 V Sense return +3.3 V Sense +5 V Fan OFF +12 V ON/STBY +5 V +3.3 V +5 V Aux 14-Pin Power Connector for 810, 810e, and 820 Chipsets Signal Signal Signal...
  • Page 61 +3.3V +3.3 V Fan OFF -12 V -5 V +5 V aux +5 V +5 V +12 V ON/STBY +5 V 3.3 Vaux 3.3 V R/S +5 V Fan CMD RTN / (R/S) Fan Sink Compaq Service Reference Guide A-11...

  • Page 62: Power Cord Set Requirements

    Power cord sets for use in other countries must meet the requirements of the country where you use the computer. For more information on power cord set requirements, contact your authorized Compaq dealer, reseller, or service provider. General Requirements The requirements listed below are applicable to all countries: 1.
  • Page 63 Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 64: Appendix C Hard Drives

    SMART The SMART IDE and SCSI hard drives for the Compaq Deskpro Personal Computers and Workstations have built-in drive failure prediction that warns the user or the network administrator of an impending failure or crash of the hard drive. The SMART drives track fault prediction and failure indication parameters such as re-allocated sector count, spin retry count, and calibration retry count.
  • Page 65 Drive Partition Size File System Operating System Maximum Partition Size FAT 16 DOS/Windows 95 2 GB FAT 16 Windows NT 4 GB FAT 32 2 Terabytes NTFS 2 Terabytes For example, an 8-GB drive operating in a Windows 95 environment using FAT 16 would have a total of four 2-GB drive partitions.
  • Page 66 Panel or in F10 Setup depending replaced. Battery life is on the operating system. approximately 3 years. If the problem persists, replace the RTC battery. * L = Long, S = Short Continued Compaq Service Reference Guide...
  • Page 67 Setup) or Windows utilities. 2. Make sure memory module(s) (if any) are installed properly. 3. If third party memory has been added, test using Compaq-only memory. 4. Verify proper memory module type. 183-Invalid Processor Jumper System board jumper...
  • Page 68 2. Ensure that none of the keys are depressed. 3. Replace keyboard. 4. Replace system board. 401-Parallel Port 1 Address IRQ address conflicts with Reset the IRQ. Assignment Conflict another device. * L = Long, S = Short Continued Compaq Service Reference Guide...
  • Page 69 POST Error Messages Continued Screen Message Beeps* Probable Cause Recommended Action 403-Parallel Port 3 Address IRQ address conflicts with Reset the IRQ. Assignment Conflict another device. 404-Parallel Port Address Both external and internal 1. Remove any parallel expansion Conflict Detected ports are assigned to parallel cards.
  • Page 70 Conflict Detected serial ports are assigned to expansion cards. COM1. 2. Clear CMOS. 3. Reconfigure card resources and/or run Computer Setup (F10 Setup).Run Computer Setup or Windows utilities. * L = Long, S = Short Continued Compaq Service Reference Guide...

  • Page 71: Post Error Messages

    Drive Protection System test erroneous error message.) available. 2. Apply firmware patch if applicable. (See www. compaq.com\support\ techpubs\customer_advisories) 3. Back up contents and replace hard drive. 1721-SMART SCSI Hard None Hard drive is about to fail.
  • Page 72 3. Check cable seating/jumper settings. 4. Run hard drive diagnostics. 5. Disconnect additional drives. 6. Run the Drive Protection System test if available. 7. Replace the hard drive. * L = Long, S = Short Continued Compaq Service Reference Guide...
  • Page 73 3. Check cable seating /jumper settings. 4. Run hard drive diagnostics. 5. Disconnect additional drives. 6. Run the Drive Protection System test if available. 7. Check www.compaq.com\ suport\techpubs\ customer_advisories for possible changes when using Windows NT4.0 Service Pack 4. 8. Replace the hard drive.
  • Page 74 Verify processor speed selection. Replace the processor. Replace the system board. 1801-Microcode Patch Error None Processor not supported by Upgrade Bios to proper version. ROM Bios. * L = Long, S = Short Continued Compaq Service Reference Guide...
  • Page 75 POST Error Messages Continued Screen Message Beeps* Probable Cause Recommended Action Audible 1L, 3S System ROM is bad; Reflash the ROM using a ROMPaq system is running in diskette. Refer to the “Failsafe Boot Failsafe Boot Block mode. Block ROM” section of the Software Reference Guide.
  • Page 76 Reseat processor in system board. (Resume = F1 KEY) None As indicated to continue. Press F1. XXOOOYZZ Parity Check None Parity RAM failure. Run Computer Setup and Diagnostic Utilities. * L = Long, S = Short Compaq Service Reference Guide D-11...

  • Page 77: Diagnostic Indicator Lights

    1 blink/2 or more Power supply overloaded seconds Power and Hard Drive Riser board not seated Num Lock Green Flashing Memory error Caps Lock Green Flashing No video Scroll Lock Green Flashing System board failure, prior to video Compaq Service Reference Guide...

  • Page 78: Troubleshooting Without Diagnostics

    !" Are all memory sockets filled on computers using RIMMs? !" Ensure that memory module types are not mixed on the same system board. The system will not boot if RIMMs and DIMMs are mixed. Compaq Service Reference Guide...

  • Page 79: Solving Minor Problems

    Smart Cover Lock using Computer Setup. 2. The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from Compaq. You’ll need the FailSafe Key in cases of forgotten password, power loss, or computer malfunction.

  • Page 80: Diskette Drive

    3. Reading the wrong drive. Check the drive letter in the path statement. 4. Diskette drive has been disabled by Computer Setup, Windows NT, Windows 95, or Windows 98 utilities. Run Computer Setup and enable the diskette drive. Continued Compaq Service Reference Guide...
  • Page 81 Diskette Drive Continued A problem has occurred with The directory structure is bad, or there is a problem with a file. In a disk transaction. Windows 95 or 98, run ScanDisk. Click Start # Programs # Accessories # System Tools # ScanDisk. In Windows NT, right click Start, click Explore, and select a drive.
  • Page 82 System will not boot from a 1. The SCSI drive is not configured correctly. SCSI drive. 2. Ensure that drive cabling and jumpers are set correctly. To boot a SCSI drive, the drive ID number must be set to 0. Compaq Service Reference Guide...
  • Page 83 Printer Problem Possible Solution Printer will not print. 1. Printer is not turned on and online. Turn the printer on and ensure it is online. 2. Run printer self-test. 3. Reseat both ends of the printer cable. 4. Verify that printer port is enabled in BIOS and in Windows using F10 Setup.
  • Page 84 3. Diskette boot has been disabled in Computer Setup. Run Computer Setup and enable diskette boot. Second Ultra ATA hard drive does The cable is not compatible with the drive type. Reinstall the second not perform optimally. Ultra ATA hard drive using an 80-conductor cable. Compaq Service Reference Guide...

  • Page 85: Hardware Installation

    Hardware Installation You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. If you install a Plug and Play device, Windows 95 and 98 in most cases will automatically recognize the device and configures the computer. If a third-party Plug and Play device is not recognized, contact the device manufacturer.
  • Page 86 Open the computer and check the drive cable. Movie will not play in the DVD Movie may be regionalized for a different country. Refer to the drive. documentation that came with the device. Compaq Service Reference Guide...
  • Page 87 Memory Problem Possible Solution System won't boot or does not Memory module is not the correct type or speed grade for the system. function properly after installing Replace module with the correct industry-standard device for the additional memory modules computer. Out of Memory error.
  • Page 88 5. System cannot autosense the network. Disable autosensing capabilities and force the system into the correct operating mode. Diagnostics reports a failure. Refer to www.compaq.com\support\files for the latest version of diagnostics. 1. The cable is not securely connected or is attached incorrectly.
  • Page 89 1. The files containing the network drivers are corrupted. Reinstall the working without apparent cause. network drivers, using backup diskettes or the Compaq Restore CD. 2. The cable is not securely connected or is attached incorrectly. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.

  • Page 90: Resolving Audio Hardware Conflicts

    The Local Alert Pop-Up Dialog notifies you of an impending or actual hardware failure. If the computer is connected to a network and the Compaq Insight Management Agents are installed and configured, an Simple Network Management Protocol (SNMP) trap (message) is sent to the specified SNMP-compliant management application.

  • Page 91: System Board And Riser Board Reference Designators

    Keyboard connector (Closest to monitor connector) Mouse connector Double-stacked mouse/keyboard connector Mouse Bottom Keyboard Video connector Single USB connector Double-stacked USB Port 1 Bottom Port 2 Microphone jack Line-in jack Line-out jack Headphone jack Volume control Continued Compaq Service Reference Guide...
  • Page 92 Reference Designators Continued Designator Component Double-stacked headphone/microphone connector Microphone Bottom Headphone Double-stacked line-in/line-out connector Line in Bottom Line out Stacked serial/audio connetor Primary double stack USB Port 2 Bottom Port 1 Secondary double stack USB Port 4 Bottom Port 3 P/S connector Second P/S connector (as required) Third P/S connector (as required)
  • Page 93 Security hood switch SW50 Clear CMOS switch XBT1 Battery socket XMM1 Memory slot. The first slot populated (DIMM1 or RIMM1) and tested. XMM2 - XMM5 Following memory slots Primary processor socket Secondary processor socket XU15 ROM socket Compaq Service Reference Guide...
  • Page 94 ODEL UMBER AMING FOR OMPAQ RODUCTS Compaq Deskpro Series of Personal Computers Slash exists only when number of characters permits use END/P933/10a/6/128cvmB Operating Product Processor Line System Speed, EN, EP, 2 - Win 2000 EC, EX 4 - Win NT 4.0...

  • Page 95: Model Number Naming For Compaq Products

    4X - multi 4 port Hard Drive Capacity E - Advanced Transfer Cache - no graphics and Type 18 - 18.0 GB A - UATA - Ultra2 or Ultra3 SCSI (LVD drive) - SCSI Model Number Naming for Compaq Products...
  • Page 96 A - UATA Notes: ** - Ultra2 or Ultra3 Processor speeds 650 MHz and faster will not have letter SCSI (LVD drive) designations. - SCSI B - 133 MHz system bus E - Advanced Transfer Cache Compaq Service Reference Guide...

  • Page 97: Appendix J Diagnostic Error Codes

    The following table lists the device codes (AABB-CC) and the subtest code (AABB-CC) covered by Compaq Diagnostics Tests. Some codes listed in this table will not apply to the computers described in this manual and will not be detailed in the tables that follow.
  • Page 98 The remaining tables list possible error codes (AABB-CC), descriptions of each error condition, and recommended actions to resolve the error condition. Retest the system after completing each step. If the problem has been resolved, do not proceed with the remaining steps. For assistance in the removal and replacement of a particular subassembly, see the “Removal and Replacement Procedures”...
  • Page 99 System (BIOS) to beep, as a warning of possible keyboard problems. Wait until after the system has booted, then press the Num Lock key. If the Num Lock light on the keyboard toggles on and off with each press of the key, the keyboard is functioning properly. Compaq Service Reference Guide...

  • Page 100: Parallel Port

    Parallel Port Error Code Description Recommended Action 0401-xx Failed or not connected The following steps apply to 0401-xx through 0403-xx: 0402-xx Printer port test failed. 1. Connect the printer. 0403-xx pattern test failed. 2. Check power to the printer. 3. Install the loop-back connector and retest. 4.

  • Page 101: Modem Communications

    6. Replace the system board and retest. 1715-xx Head select test failed. 1716-xx Conditional format test failed. 1717-xx ECC* test failed. 1719-xx Power mode test failed. 1724-xx Network preparation test failed. 1736-xx Monitoring test failed. *Error Correction Code Compaq Service Reference Guide...

  • Page 102: Tape Drive

    Tape Drive Error Code Description Recommended Action 1900-xx ID test failed. The following steps apply to 1900-xx through 1910-xx: 1901-xx Servo test failed. 1. Replace the tape cartridge and retest. 1902-xx Format or format verification 2. Reseat and/or replace the signal cable and retest. test failed.
  • Page 103 1. Reseat the video card (if applicable) and retest. 2477-xx Advanced VGA data path test. 2. Replace the video card and retest. 2478-xx Advanced VGA BitBLT test. Replace the system board and retest. 2480-xx Advanced VGA Linedraw test. Compaq Service Reference Guide...

  • Page 104: Network Interface

    Audio Error Code Description Recommended Action 3206-xx Audio System Internal Error. Replace the system board and retest. Note: When Windows 95 or 98 are installed, changes to ESS sound device configuration do not take effect until the computer is restarted (turned off and on). Network Interface Error Code...

  • Page 105: Special Error Codes

    The device is faulty and must be replaced. Device Names 65XX-XX Hard Drive 66XX-XX CD-ROM Drive and PD-CD Drive 67XX-XX Tape Drive Test Names XX00-XX XX05-XX Read XX06-XX SA/Media XX08-XX Controller XX09-XX Media erase XX23-XX Random read XX28-XX Media load/unload Compaq Service Reference Guide...

  • Page 106: Test Error Codes

    Test Error Codes Error Code Description Recommended Action XXXX-02 Drive not installed. Check cable connections. XXXX-03 Media not in drive. Check for and install DATA CD or write-enabled tape in drive. XXXX-05 Seek failure. Replace the indicated device. XXXX-06 Drive timed out. Replace the indicated device.
  • Page 107 Over temperature. 1. Ensure proper air flow. 2. Perform required maintenance and cleaning. XXXX-99 Autoloader reported tapes not 1. Install tape(s) in autoloader tape drive according to test loaded properly. instructions. 2. Change autoloader magazine. Compaq Service Reference Guide J-11...

  • Page 108: Index

    Index diskette diagnostics, 2-10 emergency repair, 1-2 additional documentation, viii LS-120 drive DVD-ROM drive air flow. See ventilation device sequence, 4-1 device sequence, 4-1 Altiris eXpress, 3-2 AssetControl, 3-3 Microsoft Windows, emergency repair diskette, 1-2 installing, 1-1 Enhanced Support Software broken key icon, 3-6 CD, 3-18 Building Blocks and Partners,...
  • Page 109 recovering warning symbols, vii software, 2-14 registering the computer, 1-4 remote Zip drive Management Setup Utilities, device sequence, 4-1 Security Management, 3-16 system installation, 3-2 Wakeup and Shutdown, 3-16 Remote Management Setup Utilities, 3-12 Restore CD, 2-14 SCSI cable adapter, 5-1 chain termination, 5-1 ID numbers, 5-1 Smart Cover...
  • Page 110 152611-001 123385-003...

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