Page 1 EFERENCE UIDE Compaq Deskpro 2000 Series of Personal Computers • Upgrade possibilities • Compaq support software • Troubleshooting tips • System specifications...
Page 2 OTICE The information in this guide is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
Page 3: Table Of Contents
ABLE OF ONTENTS preface Using This Guide Symbols and Conventions......................ix Environmental Commitment....................... x chapter 1 Computer at a Glance Feature Summary ........................1-1 System Memory ........................1-3 Cache Memory.........................1-4 Graphics Controllers ........................1-4 IDE Peripheral Interface ......................1-4 System I/O ..........................1-5 System BIOS..........................1-5 PCI Auto-Configuration.....................1-6 IDE Auto-Configuration ....................1-6 ISA Plug and Play Capability.....................1-6...
Page 4 When to Reconfigure the Computer...................3-1 Compaq Diagnostics for Windows..................3-2 Accessing Compaq Diagnostics in Windows 3.1 ................3-2 Accessing Compaq Diagnostics in Windows 95 and Windows NT 4.0........3-3 Using Compaq Diagnostics for Windows ...................3-3 Using the Compaq Utilities Menu..................3-4 Configuration and Diagnostics...................3-4 Computer Setup...........................3-4...
Page 5 Restoring Files on Your Hard Drive from a Tape Drive Using Windows NT 4.0...3-20 Intelligent Manageability .......................3-21 Inventory Management ....................3-21 Fault Management......................3-22 Security Management.......................3-23 Compaq Insight Personal Edition..................3-23 Compaq Insight Manager ....................3-24 Compaq Desktop Management Solutions Partners ............3-24 Reference Guide...
Page 6 chapter 4 Using the 8X CD-ROM CD-ROM Front Panel ......................4-1 Opening the Tray Automatically..................4-2 Opening the Tray Manually ....................4-4 Using CD-ROM Software......................4-5 Audio Compact Discs ......................4-5 CD-ROM Drive Precautions ....................4-6 chapter 5 Upgrading the Desktop Computer Installation Sequence .......................5-1 When to Reconfigure the Computer in Windows 95 ...............5-2 When to Reconfigure the Computer in Windows NT 4.0............5-2 When to Reconfigure the Computer in Windows 3.1 .............5-3 Removing the Computer Cover ....................5-3...
Page 7 Solving Display Problems......................7-4 Solving Printer Problems ......................7-6 Solving Hardware Installation Problems .................7-7 Solving Memory Problems ......................7-7 Solving CD-ROM Problems ....................7-8 Solving Software Problems......................7-8 Troubleshooting Using Compaq Intelligent Manageability Features ........7-9 Contacting Compaq Customer Support ..................7-9 Worldwide Telephone Numbers ....................7-10 Reference Guide...
Page 8 appendix A Agency Regulatory Notices ......................A-1 appendix B Specifications ..........................B-1 appendix C Error Messages ..........................C-1 appendix D Connector Pin Assignments ......................D-1 appendix E System Board Jumpers ........................E-1 appendix F Shipping Your Computer ......................F-1 appendix G Electrostatic Discharge .......................
Page 10: Symbols And Conventions
SING UIDE The Reference Guide for the Compaq Deskpro 2000 Series of Personal Computers is a comprehensive reference that takes you further than the Quick Setup poster and the Getting Started instructions. The Reference Guide includes general information about your computer, troubleshooting and diagnostics, and technical specifications.
Page 11: Environmental Commitment
Compaq is committed to making environmentally friendly Environmental products. The Compaq Deskpro 2000 Series of Personal Commitment Computers was produced in a chlorofluorocarbons (CFC)-free factory. The type of plastics used in the product is marked with the International Standards Organization (ISO) identification symbols to aid in recycling.
Page 12: Computer At A Glance
LANCE This chapter summarizes the features of your computer, identifies the main components, and provides suggestions on how to care for your computer. Compaq Deskpro 2000 Personal Computer Feature Summary Pentium processors running at speeds from 100 to 200 megahertz...
Page 13 PCI and ISA peripheral connectors on the expansion riser board 8-, 16-, or 32-megabyte extended data out (EDO) dynamic random access memory (DRAM) standard; expandable to 128- or 192-megabytes of DRAM installed in single inline memory modules (SIMMs) BIOS in a flash memory device supports PCI auto- configuration Desktop chassis includes expansion slots for up to five expansion boards...
Page 14: System Memory
One 8X CD-ROM drive installed on select models 1- to 2-megabyte graphics controller installed, depending on the model Compaq SpaceSaver Keyboard, featuring the Microsoft Windows-specific keys Mouse Keyboard and mouse connectors on the back panel Internal speaker mounted on system board...
Page 15: Cache Memory
Cache Memory Cache memory is very fast pipeline burst memory used for temporarily storing data for fast access by the processor. The faster the processor is, the more need there is for temporary data storage. A 256-kilobyte write-back, direct mapped secondary (L2) cache is integrated on Pentium models that have a speed of 120 megahertz or higher.
Page 16: System I/O
If you are using third-party controllers or non-IDE hard drives, each of the controller functions can be disabled through the Setup program. For more information, refer to Chapter 3, “Using Compaq Utilities.” System BIOS The system BIOS provides ISA and PCI compatibility.
Page 17: Pci Auto-Configuration
ISA expansion boards, you must specify the interrupts used by ISA boards in the Setup program. Chapter 3, “Using Compaq Utilities,” explains how to use the Setup program. The PCI auto-configuration program complies with version 2.1 of the PCI BIOS specification.
Page 18: Expansion Slots
The onboard I/O controller provides a real-time clock and and CMOS RAM CMOS RAM. Appendix H provides information about replacing the battery. You can set the time for the clock and the CMOS values by using the Setup program described in Chapter 3, “Using Compaq Utilities.” Reference Guide...
Page 19: Power Supply Fan
Windows 95/Windows 3.1 and MS/DOS When you set up your computer initially, you are required to select which operating system you want to install. Your computer also comes preinstalled with the following Compaq software: Partition-based Compaq Diagnostics utilities Compaq Diagnostics for Windows...
Page 20: Ordering Additional Operating System Drivers
"Worldwide Telephone Numbers" table in Chapter 7, "Troubleshooting." If you choose to call Compaq to place an order, be sure to have the serial number of your computer available. The serial number is on the right-hand side of your computer, near the system lights.
Page 21: Identifying Desktop Computer Features
Identifying Desktop The Compaq Deskpro 2000 Series of Personal Computers Computer Features comes with a mouse and keyboard. You will also need a Compaq color monitor or other compatible monitor to operate your computer. Front Panel Lights and Controls Power Switch and Front Panel Lights Lights and Controls Ref.
Page 22: Drive Positions
Drive Positions Drive Positions on the Compaq Deskpro 2000 Desktop Computer The computer has space available for a combination of up to five mass storage devices. They may be installed in various configurations, including those shown in the following table.
Page 23: Rear Panel Connectors
Rear Panel Connectors The following illustration shows the rear panel connectors on your desktop computer. Each connector is color-coded and includes an icon to help you identify its function. Rear Panel Connectors Rear Panel Connectors Ref. Component Function Voltage Select Switches voltage between 115 V (U.S.) to Switch 230 V to match geographical requirements.
Page 24: Identifying The Minitower Features
The Compaq Deskpro 2000 Minitower Personal Computer Minitower Features comes with a mouse and keyboard. You will also need a Compaq color monitor or other compatible monitor to operate your computer. Front Panel Lights and Controls Power Switch and Front Panel Lights Lights and Controls Ref.
Page 25: Drive Positions
The lights on the computer provide information about the computer's operation. When the power switch is turned on, the power-on light is green. When the hard drive light , diskette drive light , or CD- ROM drive light is on, the drive is either reading information from the disk or storing information on the disk.
Page 26: Rear Panel Connectors
To verify the type, size, and capability of the mass storage devices installed in your computer, run Compaq Diagnostics in Windows, or run the View System Information (INSPECT) utility available at computer startup. Refer to Chapter 3, "Using Compaq Utilities,"...
Page 27 Rear Panel Connectors Rear Panel Connectors Ref. Component Function Power Cord Connector Connects the computer to an electrical power outlet. USB Connector Connects a monitor, keyboard, or future USB peripherals (Pentium Pro models only) Serial Connector Connects a serial device, such as a serial printer.
Page 28: Using The Spacesaver Keyboard
Rear Panel Connectors Continued Ref. Component Function Voltage Select Switch Switches voltage between 115 V (U.S.) to 230 V to match geographical requirements. Monitor Connector Connects a monitor to a graphics controller card (Pentium Pro models only). NOTE: The MGA Millennium graphics controller also includes a multimedia port which is not currently used.
Page 29 Keyboard Typing Areas Three keys perform specific keyboard functions. The corresponding lights at the top of the keyboard indicate whether the keyboard functions are on or off (Num Lock , Caps Lock , and Scroll Lock ). The keyboard function is operating when the light is on.
Page 30 Keyboard Tilt Foot Other function keys on the keyboard provide special functions depending on the software application you are using. These keys are described in the following table. Special Function Keys Keyboard layout may vary by country. Reference Guide 1-19...
Page 31 Special Function Keys Reference Function Often assigned a specific task by the application. Frequently used as an exit key (for quitting an application), or for moving back one screen, or for canceling a command. F1 - F12 Used for specific effects in applications and operating systems.
Page 32: Using The Mouse
Using the Mouse The Compaq mouse comes with your computer, but any serial PS/2 mouse will work in much the same way. The mouse controls the on-screen pointer or cursor when you use Windows and other mouse-oriented software. Compaq Mouse Most software applications that support a mouse use the four basic mouse techniques described below.
Page 33: Customizing Mouse Buttons
The cursor will begin blinking at the spot you clicked, and you may begin typing there. To make a selection in a program menu, use the mouse to click on the menu name, then click on your selection in the drop-down menu list. To open icons (small pictures that represent files and programs), position the mouse pointer on the icon, then double-click.
Page 34: Cleaning The Mouse
Cleaning the Mouse For the most part, a mouse cleans itself as you move it around. However, if you find that the pointer does not move smoothly, or that the ball does not move freely, you should clean the mouse. To clean the mouse, complete the following steps: 1.
Page 35: Caring For Your Computer
Caring for Follow these suggestions to protect your computer and Your Computer monitor: Operate the computer on a sturdy, level surface such as a desk or table. Leave a three-inch (7.6-cm) clearance at the back of the system unit and above the monitor to permit required airflow Never restrict the airflow into the computer by blocking the front vents or air intake.
Page 36: Protecting Information On Your Computer
ROTECTING NFORMATION ON OMPUTER The Compaq Deskpro 2000 Series of Personal Computers has several different types of security features that provide solutions for a variety of potential security problems. This chapter identifies these features and describes their purposes. This table describes how the utilities and configuration Security Features switches and jumpers function together.
Page 37: Installing The Cable Lock Provision
Purpose How It Is Established Hard Drive Control Disables the integrated Security Management (from both hard drive. Windows and the Compaq Utilities menu) Serial Interface Control Prevents transfer of data Security Management (from both through the integrated serial Windows and the Compaq interface.
Page 38 Installing the Cable Lock Provision and Padlock on the Desktop Computer Installing the Cable Lock Provision and Padlock on the Minitower Computer Reference Guide...
Page 39: Password Security
Because the security values you set through the Security Management utility can be overridden by Windows 95 values, Compaq recommends that you set your security values through the Windows 95 Passwords utility located in the Control Panel. Setting a Power-On Password...
Page 40: Entering A Power-On Password
5. Select and open the Set option and follow the instructions to set a new password. Compaq diagnostics is installed in a special partition on the hard drive of the computer. The diagnostics utilities are also available on diskettes.
Page 41: Deleting A Power-On Password
Deleting a Power-On Password To delete the password, when you no longer wish to use a power-on password, complete the following steps: 1. Turn on the computer. 2. When the key icon ( ) is displayed, enter your current password followed by a slash (/) or alternate delimiter character as shown: current password/ This deletes the password until you establish a new one through...
Page 42: National Keyboard Delimiter Characters
Each keyboard is designed to meet country-specific National Keyboard requirements. The syntax and keys that you use for changing or Delimiter deleting your password depend on the keyboard that came with Characters your computer. To find the delimiter key required for changing or deleting your password, find your keyboard in the table below: National Keyboard Delimiter Characters Arabic...
Page 43: Quicklock/Quickblank
To activate one of the advanced security features, complete the following steps: 1. Select and open Security Management (located in Windows and/or the Compaq Utilities menu at computer startup). 2. Click on the Power-On Password box. 3. From the Power-On Password box, click on the Advanced box.
Page 44: Disabling The Keyboard And Mouse Interface
QuickBlank items on the screen and follow the instructions provided to enable them. For more information about the various screen and configuration options, refer to Chapter 3, "Using Compaq Utilities." 7. Save the configuration and exit the utility. Disabling the...
Page 45: Flash Rom
You can order a set of backup diskettes from Compaq at nominal cost, or you can make your own set. For more information, refer to Chapter 3, “Using Compaq Utilities.”...
Page 46: Using Compaq Utilities
Configuration and The configuration and diagnostic utilities can provide the Diagnostics Utilities system overview you will need if you call Compaq Customer Support for help with your computer. The configuration and diagnostic utilities can also be used for the following:...
Page 47: Compaq Diagnostics For Windows
In Windows 3.1, follow these steps to access Compaq Diagnostics for Windows: 1. From Windows Program Manager, select the Compaq Utilities group box. 2. From the Compaq Utilities group box, select the Compaq Diagnostics icon (displayed as a computer with a stethoscope). Using Compaq Utilities...
Page 48: Accessing Compaq Diagnostics In Windows 95 And Windows Nt 4.0
Accessing Compaq Diagnostics in Windows 95 and Windows NT 4.0 Follow these steps to access Compaq Diagnostics for Windows: 1. From the Windows taskbar, click Start, click Settings, then click Control Panel. 2. From the Control Panel, double-click the Compaq Diagnostics icon.
Page 49: Using The Compaq Utilities Menu
Detailed Report (All Categories), Summary Report (All Categories), or Current Category. Click OK to print the report you selected. 4. To exit Compaq Diagnostics for Windows, click File, then click Exit. Using the Compaq Utilities Menu To access the Compaq Utilities menu: 1.
Page 50: Security Management
If you are using Microsoft Windows 3.1, you can access Computer Setup for Windows directly from the Compaq Utilities group box. From Program Manager, select the Compaq Utilities group box and double-click the Computer Setup icon. Click the Help menu option for more detailed information on using Computer Setup for Windows.
Page 51: Power Management
To save, print, or display the information generated by TEST. It is recommended that you run TEST and have the printed report available before placing a call to the Compaq Customer Support Center. To assist your Compaq authorized dealer, reseller, or...
Page 52 When the testing is complete, the test option menu appears again. When running TEST, record any error message numbers and have them available when you contact your Compaq authorized dealer, reseller, or service provider for assistance.
Page 53: View System Information (Inspect)
RemotePaq allows Compaq Customer Support to automatically run diagnostics on your computer. This option is only available in certain geographical areas and requires a modem. This utility is not available in Compaq Diagnostics for Windows; it must be accessed through the Compaq Utilities menu.
Page 54: Create A Diagnostics Diskette
This utility is not available in Compaq Diagnostics for Windows; it must be accessed through the Compaq Utilities menu. Exiting the Configuration and Diagnostics Menu To exit the Compaq Utilities menu, select the Exit option or press Ctrl+Alt+Delete. Either option restarts the computer and saves any changes you made.
Page 55: Mga Millennium Graphics Controller
3. Disable 3D acceleration preferences by clicking to remove the arrow from the appropriate box or boxes. 4. Select your language preference for the MGA Panel text by choosing the appropriate language in the language box. Using Compaq Utilities...
Page 56: Information Tab
Information Tab Use Information to obtain MGA Millennium hardware information, including the following: graphics controller board type graphics controller board serial number amount of video memory (WRAM) video BIOS version memory mapping RamDAC speed About Tab Use Information to obtain MGA Millennium software information, including the following: graphics controller driver version current resolution settings...
Page 57: If You Are Using Windows 95
6. Click the Have Disk button. 7. Insert the manufacturer’s installation disk into drive A and click the OK button. To display driver information, click the Compaq tab. If you are using Windows NT 4.0 1. Click Start, then click Settings.
Page 58: Matrox Mga Millennium Power Desk Utilities
Matrox MGA Millennium Power Desk Utilities Under Windows 3.1 and Windows 95, the MGA Millennium Power Desk Utilities Control Panel provides you with easy access to the features of your Matrox MGA Millennium graphics controller. By selecting the Control Panel, you can: Configure four different display modes.
Page 59: Changing Display Modes Using Mga Millennium Power Desk Utilities
3. Choose: Screen resolution under Display Virtual desktop size under Desktop Font size under Fonts Color depth under Colors Not all of the resolutions and color possibilities supported by the Control Panel are available on all monitors. Using Compaq Utilities...
Page 60: Mga Millennium Graphics Controller
4. Click OK to accept the changes. 5. Restart Windows for the new display setting to take effect. MGA Millennium Graphics Controller If you are using Windows NT 4.0 To change the resolution, complete the following steps: 1. Click Start, then click Settings. 2.
Page 61: If You Are Using Windows 95 Or Windows Nt 4.0
Before calling Compaq to place your order, be sure to have the serial number of your computer available. This number is necessary for all diskette purchases.
Page 62: Making Your Own Backup Diskettes In Windows 95
Making Your Own Backup Diskettes in Windows 95 Before you begin to back up the software on the computer, have a number of formatted blank diskettes close at hand to be used in the process. To back up the software on the computer: 1.
Page 63 Emergency Repair diskette, complete the following steps: 1. Insert the Microsoft Windows NT Workstation 4.0 for Compaq Deskpro compact disc into the CD-ROM drive. 2. Press Ctrl+Alt+Delete to restart your computer. 3. Proceed through the Windows NT 4.0 Setup program, referring to the Microsoft Windows NT Workstation Installation Guide when necessary.
Page 64: Restoring Windows Nt 4.0
The system backs up the selected files to tape. Restoring Windows NT 4.0 1. Insert the Microsoft Windows NT Workstation 4.0 for Compaq Deskpro compact disc into the CD-ROM drive. 2. Press Ctrl+Alt+Delete to restart your computer. 3. Proceed through the Windows NT 4.0 Setup program, referring to the Microsoft Windows NT Workstation Installation Guide when necessary.
Page 65 Setup compares the files on your hard drive to the files on the Microsoft Windows NT Workstation 4.0 for Compaq Deskpro compact disc and shows you the name of each mismatched file. 8. Press the Enter key to repair each file, or press the A key to repair all mismatched files.
Page 66: Intelligent Manageability
Intelligent Manageability combines innovative hardware and Manageability software technology with PC LAN management tools from Compaq and other leading vendors to make Compaq personal computers easier to inventory, troubleshoot, and protect. Intelligent Manageability features focus on Inventory Management, Fault Management, and Security Management.
Page 67: Fault Management
Proactive Tape Backup software initiates a tape backup upon receiving notice of an impending IntelliSafe SMART hard drive failure. System health can be viewed using Compaq Insight Personal Edition. If the computer is connected to a network managed by Compaq Insight Manager or other SNMP-compliant management products, fault notices are also sent to the network management application.
Page 68: Security Management
Security management features and current security settings can be viewed locally using Compaq Insight Personal Edition or remotely using Compaq Insight Manager. Refer to Chapter 2, "Protecting Information on Your Computer,"...
Page 69: Compaq Insight Manager
Seagate Enterprise Management Software Symantec Corporation Tally Systems Corporation Compaq has worked closely with these vendors to ensure that their products are well integrated and compatible with Intelligent Manageability. Support for specific features may vary by operating system. Compaq is committed to providing solutions and leadership in desktop management.
Page 70 Reference Guide...
Page 71: Using The 8X Cd-Rom
chapter 8X CD-ROM SING THE This chapter describes how to operate the 8X CD-ROM drive installed in your computer. The 8X CD-ROM drive is a random access, read-only storage device capable of retrieving data from a removable compact disc, which can store as much as 680 megabytes of digital information.
Page 72: Opening The Tray Automatically
CD-ROM Front Panel Continued Ref. Component Function Busy Indicator Flashes amber when the drive is reading a CD; turns green briefly when the computer is turned on. Disc Tray Slides in and out of the CD-ROM and holds the disc in place. Emergency Manually ejects a CD if the eject button is Eject Hole...
Page 73 Opening the CD-ROM Tray 3. Close the tray by again pressing the eject button The drive performs a diagnostic check and automatically begins reading the table of contents (TOC). The busy indicator turns amber while the drive reads the TOC. The tray automatically opens if the disc is upside down, not properly nested in the tray, or if any other condition prevents the drive from reading the disc.
Page 74: Opening The Tray Manually
Opening the Tray Manually By following the instructions below, you can operate the emergency eject button manually to remove a disc from the tray if the tray will not open. Certain applications or operating system software may disable the eject button to prevent accidental damage to the disc. If the eject button is disabled by the application software, it will not operate.
Page 75: Using Cd-Rom Software
CD-ROM headphone jack. Media Player: Microsoft Windows 3.1 has a Media Player accessory, found in the Compaq group box, that can be used to change tracks, stop or start the compact disc, and mute the sound. Refer to the Microsoft Windows User’s Guide for more information.
Page 76: Cd-Rom Drive Precautions
Some software compact discs take control of the keyboard. If this occurs, adjust the sound before starting the software. CD-ROM Drive Do not move the drive during operation. This may Precautions cause it to malfunction during reading. Avoid exposing the drive to sudden changes in temperature as condensation may form inside the unit.
Page 77: Upgrading The Desktop Computer
chapter PGRADING THE ESKTOP OMPUTER This chapter explains how to remove the computer cover and install the following optional upgrade and replacement equipment or firmware: Expansion board Processor upgrade Additional memory Graphics memory Optional drive The chapter also includes information about when to reconfigure the computer to ensure that the newly installed equipment is recognized by the computer.
Page 78: When To Reconfigure The Computer In Windows 95
If configuration settings are incorrect, one or more devices may not work properly, and you may receive an error message. If this occurs, run the Computer Setup utility again. Refer to Chapter 3, "Using Compaq Utilities," for more information. Upgrading the Desktop Computer...
Page 79: When To Reconfigure The Computer In Windows 3.1
If this occurs, run the Computer Setup utility again. Refer to Chapter 3, "Using Compaq Utilities," for more information. Removing the To install optional equipment, you must remove the computer...
Page 80: An Inside View Of The Computer
4. Slide the desktop computer cover backward about 1 inch (2.5 cm); then, lift it up off the unit. Removing the Desktop Computer Cover An Inside View of the Computer The following illustrations provide inside views of the main features of the computer. The table on the following page is keyed to the illustrations.
Page 81 An Inside View of the Pentium Pro-Based System Board System Board Components Interior Components Pentium Board Pentium Pro Board Expansion slots Riser card brace Power supply Diskette drive Internal hard drive Processor Memory module sockets Internal battery Cache upgrade socket Graphics upgrade connector VESA connector...
Page 82: Installing An Expansion Board
“When to Reconfigure the Computer in Windows 3.1” to make sure the computer recognizes the new equipment. Installing an The Compaq Deskpro 2000 Series of Personal Computers Expansion Board contains the following five expansion slots: three slots are located on one side of the expansion riser board and two slots are located on the other side of the expansion riser board.
Page 83: Installing A Pci Or Isa Board
Installing a PCI or To install a PCI or an ISA expansion board, complete the ISA Board following steps: 1. Locate the correct vacant slot on the expansion board. If you are installing an expansion card on the side of the expansion riser board that has three expansion slots, skip this section and go to step 5.
Page 84 3. Slide the expansion board into the expansion slot and press it firmly into place. Sliding an Expansion Board into Place in a Desktop When you install an expansion board, make sure you press firmly on the board so that the whole connector seats properly in the expansion board slot.
Page 85 5. If you are installing an expansion card on the side of the expansion riser board that has three expansion slots, you need to remove only the retaining screw and the expansion slot cover. If you are installing an expansion card on the side of the expansion riser board that has two expansion slots, follow steps 2 through 4, then skip to step 8.
Page 86 If you are running Windows 3.1, turn on the computer and run the Computer Setup utility to reconfigure the system. Refer to Chapter 3, "Using Compaq Utilities." 10. Test the computer (optional) using the Computer Checkup (TEST) utility. Refer to Chapter 3, "Using Compaq Utilities." Upgrading the Desktop Computer...
Page 87: Upgrading The Processor
All Pentium Pros or Overdrive Processors CAUTION: Installing the processor upgrade incorrectly may cause damage to the processor board. Compaq recommends that you have a Compaq authorized dealer, reseller or service provider install the processor upgrade. If you plan to install it yourself, read all the instructions carefully before you begin.
Page 88 2. Remove the two screws from the diskette drive and move the diskette drive back until it rests on the power supply. Removing the Two Screws and the Diskette Drive WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching.
Page 89 3. Remove the heatsink retaining clip by pressing down on the clip’s extended tab until it releases from the safety catch. 4. Lift the heatsink off the processor. 5. Release the original processor from the socket by pulling the handle on the ZIF socket out and upward 6.
Page 90: Installing Additional Memory
12. Run the Computer Setup utility. Refer to Chapter 3, "Running Compaq Utilities." 13. Test the system (optional) using the Computer Checkup (TEST) utility. Refer to Chapter 3, "Running Compaq Utilities." Installing Additional You can expand computer memory by installing industry...
Page 91 CAUTION: Static electricity can damage the electronic components of the computer or optional equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. Refer to Appendix G for more information. Six Memory Module Sockets on the Pentium Pro-Based System Board Memory Upgrades Model...
Page 92 Computer Setup to reconfigure the computer. Refer to Chapter 3, "Using Compaq Utilities," for information on running Computer Setup. 7. Test the system (optional) using the Computer Checkup (TEST) utility. Refer to Chapter 3, "Using Compaq Utilities." Upgrading the Desktop Computer...
Page 93: Installing Optional Cache Memory
256-kilobyte pipeline burst L2 cache module (Compaq part no. 237716-1) on the system board. To install an optional cache module, complete the following steps: 1. Turn off the computer and remove the computer cover as described in the section "Removing the Computer Cover."...
Page 94: Upgrading The Matrox Mga Millennium Graphics Controller Or The Cirrus 5446 Pci Performance Graphics Controller
The Matrox MGA Millennium controller is standard on the Pentium Pro–based computers. It is a high-performance PCI graphics controller with a maximum 1600 × 1200 non- interlaced resolution. The controller comes equipped with 2 megabytes of Windows Random Access Memory (WRAM) and is implemented to use a PCI bus.
Page 95 3. Remove the graphics controller board from the PCI expansion slot. Removing the Graphics Controller Board from the PCI Expansion Slot 4. Place the graphics board on a flat surface and install the upgrade memory module as illustrated below. Installing an Upgrade Memory Module on the 5446 PCI Performance Graphics Controller Board Installing a WRAM Upgrade Module on the MGA Millennium Graphics Board Reference Guide...
Page 96 7. Turn the computer on and start the Windows program. 8. Select the Display icon in the Compaq Utilities group box in Windows 3.1, or the Display icon in the Control Panel in Windows 95 or Windows NT 4.0 to take advantage of the additional display modes now available with the upgraded memory.
Page 97: Upgrading The Cirrus 5436 Pci Performance Graphics Controller
3. Replace the computer cover. 4. Turn the computer on and start the Windows program. 5. Select the Display icon in the Compaq Utilities group box in Windows 3.1, or the Display icon in the Control Panel in Windows 95 or Windows NT 4.0 to take advantage of the additional display modes now available with the upgraded memory.
Page 98: Installing An Additional Hard Drive
Installing an The Compaq Deskpro 2000 Series of Personal Computers Additional Hard supports up to five drives internally. They may be installed in Drive various configurations. The drive bays and their functions are: One standard 3.5-inch third-height diskette drive One 5.25-inch half-height bay for optional CD-ROM drive, diskette drive, tape drive, or hard drive One 5.25-inch half-height bay for optional CD-ROM drive,...
Page 99: Installation Instructions
Follow these steps to install an additional hard drive into one of the drive bays: Installing a third-party hard drive requires the installation of special Compaq flanged screws that are stored in the front of the computer frame. 1. Turn off the computer and remove the computer cover as described in the section "Removing the Computer Cover."...
Page 100 3. Locate the extra U.S. and metric screws stored in the front of the computer frame for this purpose. Select the appropriate screws for the application. Locating the Flanged Screws Metric screws have a black finish while U.S. screws have a silver finish.
Page 101 5. Install the hard drive assembly into the drive bay, install the drive bezel, and secure the hard drive with a single retaining screw that comes with the hard drive. Installing the Hard Drive, Drive Bezel, and Retaining Screw 6. Skip the next section and complete installing the hard drive with the section, “Completing the Installation.”...
Page 102: Installing A 3.5-Inch Hard Drive Into A 5.25-Inch Bay
3.5-inch hard drive in place. A bracket (part number 247239) for this purpose can be purchased from Compaq Computer Corporation. To install the 3.5-inch hard drive with the bracket, complete the following instructions.
Page 103 6. Secure the hard drive with one 3mm retaining screw that comes with the hard drive. Installing the Hard Drive and Securing it with a Retaining Screw 7. Follow the instructions in the “Completing the Installation” section. Reference Guide...
Page 104: Completing The Installation
If you install a third-party hard drive, you will need to purchase a jumper cable. For a nominal fee, you can purchase a jumper cable (part number 112528-2) from Compaq Computer Corporation. 3. Replace the computer cover. Upgrading the Desktop Computer...
Page 105 If you have installed a third party hard drive, you will need to run Computer Setup to reconfigure the computer. Refer to Chapter 3, "Using Compaq Utilities," for information on running Computer Setup. 5. Test the system (optional) using the Computer Checkup (TEST) utility.
Page 107: Upgrading The Minitower Computer
chapter PGRADING THE INITOWER OMPUTER This chapter explains how to remove the computer cover and install the following optional upgrade and replacement equipment or firmware: Expansion board Processor upgrade Additional memory Graphics memory Optional drive The chapter also includes information about when to reconfigure the computer to ensure that the newly installed equipment is recognized by the computer.
Page 108: When To Reconfigure The Computer In Windows 95
6. If you are using Windows 3.1, run the Computer Setup utility to reconfigure the computer. Refer to Chapter 3, "Using Compaq Utilities," for instructions. 7. Test the computer (optional) using the TEST utility. When to Windows 95 automatically recognizes all Plug and Play Reconfigure devices installed.
Page 109: When To Reconfigure The Computer In Windows 3.1
If this occurs, run the Computer Setup utility again. Refer to Chapter 3, "Using Compaq Utilities," for more information. When to System configuration is the process of specifying the devices Reconfigure and programs that make up a computer system.
Page 110: Removing The Computer Cover
Removing the To install optional equipment, you must remove the computer Computer Cover cover to gain access to the drive bays or expansion slots you want to use. CAUTION: Before removing the computer cover, ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet.
Page 111 4. Slide the panel to the back of the computer and pull out to remove it. Removing the Minitower Computer Cover The configuration label located on the bridge plate inside the computer provides information for installing a new battery. Reference Guide...
Page 112: An Inside View Of The Computer
An Inside View of the Computer These illustrations provide inside views of the main features of the computer. The following tables are keyed to the illustrations. An inside View of a Pentium-Based System Interior Components Power supply CD-ROM drive Diskette drive Internal hard drive Memory module sockets Processor...
Page 113 An inside View of the Pentium Pro-Based System Interior Components Power Supply CD-ROM drive Diskette drive Internal hard drive Memory module sockets Processor The following sections explain how to install an expansion board, processor upgrade, additional memory, graphics memory, and an optional drive. After installing optional equipment, refer to the sections in this chapter, “When to Reconfigure the Computer in Windows 95”, “When to Reconfigure the Computer in Windows NT 4.0,”...
Page 114: Removing The Expansion Card Brace
Removing the Before an expansion board can be installed or replaced, you Expansion Card must remove the expansion brace that holds the expansion Brace cards. Follow these steps to safely remove the expansion card brace: 1. Remove the computer cover. Refer to the section "Removing the Computer Cover"...
Page 115: Installing An Expansion Board
Installing an The Compaq Deskpro 2000 Minitower Personal Computer Expansion Board contains five expansion slots, which are located on the expansion board. These consist of: Two PCI (Peripheral Component Interconnect) expansion slots (slots 1 and 2) One PCI/ISA (Industry Standard Architecture) shared...
Page 116 3. Slide the expansion board into the expansion slot and press it firmly into place. Sliding an Expansion Board into Place in the Expansion Brace When you install an expansion board, make sure you press firmly on the board so that the whole connector seats properly in the expansion board slot.
Page 117 6. Turn on the computer and run the Computer Setup utility to reconfigure the system if you are operating in Windows 3.1. Refer to Chapter 3, "Using Compaq Utilities." If you are operating in Windows 95 or Windows NT 4.0, refer to the sections in this chapter “When to Reconfigure the...
Page 118: Upgrading The Processor
Installing the processor upgrade incorrectly may cause damage to the processor board. Compaq recommends that you have a Compaq authorized reseller or service provider install the processor upgrade. If you plan to install it yourself, read all the instructions carefully before you begin.
Page 119 9. Install the heatsink and the heatsink retaining clip. 10. Replace the computer cover. 11. Run the Computer Setup utility. Refer to Chapter 3, "Running Compaq Utilities." 12. Test the system (optional) using the Computer Checkup (TEST) utility. Refer to Chapter 3, "Running Compaq Utilities." Reference Guide...
Page 120: Installing Additional Memory
Installing Additional You can expand computer memory by installing industry Memory standard single inline memory modules (SIMMs) on the system board. The following illustrations show the memory module sockets located on the system boards. There are some differences to be noted when installing memory on the different system boards.
Page 121 Six Memory Module Sockets on the Pentium Pro–Based System Board Memory Upgrades Model Standard Expandable to: Pentium–based system 8- 16-, or 32-MB 128-MB DRAM DRAM Pentium Pro–based system 16- or 32-MB 192-MB DRAM DRAM CAUTION: When handling a memory module, be careful not to touch any of the contacts.
Page 122 Computer Setup to reconfigure the computer. Refer to Chapter 3, "Using Compaq Utilities," for information on running Computer Setup. 7. Test the system (optional) using the Computer Checkup (TEST) utility. Refer to Chapter 3, "Using Compaq Utilities." Upgrading the Minitower Computer...
Page 123: Installing Optional Cache Memory
5. Reconnect all the cables and turn on the computer. It will automatically reconfigure the additional memory. Refer to Chapter 3, "Using Compaq Utilities." Upgrading Graphics The Compaq Deskpro 2000 Series of Personal Computers Capabilities comes with one of the following graphics controllers, depending on the model:...
Page 124: Upgrading The Matrox Mga Millennium Graphics Controller
is implemented to use a PCI bus. An optional 2 or 6 megabytes of memory may be added to the graphics controller board for greater color depth at higher resolutions. This will allow you to work with photorealistic images in applications that support these resolutions.
Page 125 7. Replace the computer cover. 8. Turn on the computer and start the Windows program. 9. Select the Display icon in the Compaq Utilities group box in Windows 3.1, or the Display icon in the Control Panel in Windows 95 or Windows NT 4.0, to take advantage of the additional display modes now available with the upgraded memory.
Page 126: Upgrading The Cirrus 5436 Pci Performance Graphics Controller
3. Replace the computer cover. 4. Turn the computer on and start the Windows program. 5. Select the Display icon in the Compaq Utilities group box in Windows 3.1, or the Display icon in the Control Panel in Windows 95 or Windows NT 4.0, to take advantage of the additional display modes now available with the upgraded memory.
Page 127: Installing An Additional Hard Drive
Installing an The Compaq Deskpro 2000 Series of Personal Computers Additional Hard supports up to five drives internally. They may be installed in Drive various configurations. The drive bays and their functions are: One 3.5-inch internal bay for hard drive Standard 3.5-inch, third-height diskette drive...
Page 128: Installation Procedures
Follow these steps to install an additional hard drive into the drive bays: Installing a third-party hard drive requires the installation of the special Compaq flanged screws stored in the front of the computer. 1. Turn off the computer and remove the computer cover as described in the section "Removing the Computer Cover."...
Page 129 Placing the Hard Drive and Inserting Screws into the Bracket 5. Remove a Compaq precision screw from the front of the computer frame and insert the screw into the side of the bracket.
Page 130: Installing A 3.5-Inch Hard Drive Into A 3.5-Inch Drive Bay
7. Secure the hard drive with two retaining screws. Installing the Hard Drive and Securing It with Two Retaining Screw 8. Skip the next section and go to “Completing the Installation.” Installing a 3.5-inch Hard Drive into a 3.5-inch Drive Bay If you are installing a 3.5-inch hard drive into drive bay location , a bracket will not be needed.
Page 131: Completing The Installation
If you install a third party hard drive, you will need a jumper cable. For a nominal fee, a jumper cable (part number 112528-2) can be purchased from Compaq Computer Corporation. Reference Guide...
Page 132 3. Replace the computer cover. 4. Your computer will recognize a hard drive sold by Compaq and will automatically reconfigure the computer. If you have installed a third-party hard drive, you will need to run Computer Setup to reconfigure the computer. Refer to Chapter 3, "Using Compaq Utilities,"...
Page 133: Troubleshooting
chapter ROUBLESHOOTING This chapter provides information on how to identify and correct some common disk, display, memory, and software problems. It also identifies and explains some common messages you may receive on the screen. Consult Appendix C, "Error Messages," for an explanation of specific messages that may display during the Power-On Self- Test (POST) at startup.
Page 134: Messages On The Screen
If you do have a problem with your computer, consider the problems and possible solutions outlined in the following series of tables. You may discover something you can resolve easily for yourself. If the condition persists, contact your Compaq authorized dealer or reseller. Troubleshooting...
Page 135: Solving Disk Problems
1. Unit is in an exceedingly hot environment. automatically exceeded. The fan may be Let it cool down. blocked. 2. Contact your Compaq authorized dealer, reseller, or service provider. Solving Disk If you encounter disk problems, some common causes and Problems...
Page 136: Solving Display Problems
Solving Disk Problems Continued Problem Cause Solution Diskette drive cannot Diskette is not formatted. Format the diskette. write to a diskette Diskette is write-protected. Use another diskette or remove the write protection. Writing to the wrong drive. Check the drive letter in your path statement. Not enough space is left on Use another diskette.
Page 137 Solving Display Problems Problem Cause Solution Blank screen Monitor is not turned on and Turn on the monitor and check that the monitor the monitor light is not on. light is on. The cable connections are Check the cable connection from the monitor to not correct.
Page 138: Solving Printer Problems
Solving Display Problems Continued Problem Cause Solution Blurry display or If the graphics controller was Install the display drivers on the diskette included requested resolution upgraded, the correct in the upgrade kit. cannot be set display drivers may not be loaded.
Page 139: Solving Hardware Installation Problems
Solving Printer Problems Continued Problem Cause Solution Prints garbled The correct printer drivers for your Install the correct printer driver for your application. information application are not installed. The cables may not be connected Reconnect all cables. properly. Printer is off The printer may be out of paper.
Page 140: Solving Cd-Rom Problems
Solving Memory Problems Continued Problem Cause Solution Memory count during The memory modules may not Check that the memory modules have been POST is wrong be installed correctly. installed correctly and that mixed EDO and Fast Page mode DRAM are in the same bank, then run the Configuration utility.
Page 141: Troubleshooting Using Compaq Intelligent Manageability Features
Contact your system administrator. may be lost. Contacting Compaq Before you call Compaq Customer Support for help with your Customer Support computer, you need to have a printed copy of the system overview on hand to be able to answer Customer Support questions.
Page 142: Worldwide Telephone Numbers
For help and service outside of the U.S. and Canada, contact your Compaq authorized dealer or reseller. If you take your computer to a Compaq authorized dealer or reseller for service, remember to provide the setup and power-on passwords, if they are set.
Page 143 General Information 0222/8 78-16 16 Technical Support 0222/8 78-16-16 Ordering Backup Software -55-38-43-39 Belgium General Information -2-716-95-11 Compaq Care Center -2-716-96-96 Compaq Care Center Fax -2-716-95-85 General Fax -2-725-22-13 FaxPaq -2-716-96-99 QuickLine -2-716-95-92 Ordering Backup Software -2-716-96-78 Ordering Backup Software Fax...
Page 144 Worldwide Telephone Numbers Continued Country Location Code Telephone Number Chile General Information 56-2-274-1911 Technical Support 56-2-274-3007 China General Information 861-68313399 Technical Support 861-68346721 Colombia General Information 57-1-312-0201 Technical Support 57-1-345-0266 Czech Republic General Information -2-232-8772 Technical Support -2-232-8772 Denmark General Information -45-90-45-90 Technical Support -45-90-45-45...
Page 145 Worldwide Telephone Numbers Continued Country Location Code Telephone Number Germany Menu Selection 0190/88 80 80 (0,12 DM/2 sec. or 3,60 DM/min.) Presario Hotline 0190/88 80 81 (0,12 DM/2 sec. or 3,60 DM/min.) Notebook Hotline 0190/88 80 82 (0,12 DM/2 sec. or 3,60 DM/min.) Desktop Hotline 0190/88 80 83 (0,12 DM/2 sec.
Page 146 Worldwide Telephone Numbers Continued Country Location Code Telephone Number Japan General Information 0120-101-589 Technical Support 0120-101-589 Presario 0120-099-589 Windows 95 Support 0120-505-589 Ordering Backup Software 0120-250-589 FaxStation 81-3-5402-0991 Korea General Information 82-2-3470-07001 Technical Support 82-2-523-3575 82-082-902-77774 Malaysia General Information 603-717-1188 Technical Support 603-718-1636 Mexico...
Page 147 Worldwide Telephone Numbers Continued Country Location Code Telephone Number Norway General Information -22-07-20-00 Technical Support -22-07-20-20 Poland General Information -2-630-3535 Technical Support -2-630-3535 Portugal General Information +351 -1-4120132 Technical Support +351 -1-4120132 Singapore General Information 65-753-6688 Customer Support Center 65-750-3030 PaqFax 65-750-4514 South Africa...
Page 148 Worldwide Telephone Numbers Continued Country Location Code Telephone Number Taiwan General Information 886-2-7351000 Technical Support 886-2-3761170 886-2-3761175 Thailand General Information 62-2-679-6222 United Arab Emirates (Dubai) General Information 14 -818100 United Kingdom General Information 0990-134456 FaxPaq 0181-332-3550 QuickLine Bulletin Board 0181-332-9499 United States General Information 1-713-514-6864...
Page 149 Reference Guide...
Page 150: Agency Regulatory Notices
Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Compaq Computer Corporation may void the user's authority to operate the equipment. Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods to maintain compliance with FCC Rules and Regulations.
Page 151 Règlement sur le matériel brouilleur du Canada. German Ergonomics Notice The Compaq Deskpro 2000 Series of Personal Computers, when combined with Compaq brand keyboards and monitors that bear the "GS" approval mark, meet the requirements of ZH 1/618 (German Safety Regulations for Display Work Places in the Office Sector).
Page 152 The power management feature of your computer is supported when used with the following operating systems: DOS, Windows, WindowsNT, and Windows95. The power management feature of your computer is compatible with network environments. This means, the user will not be disconnected from the network during the low-power operating state.
Page 153 CLASS 1 LASER PRODUCT Laser Safety All Compaq systems equipped with CD-ROM drives comply with appropriate safety standard including IEC 825. With specific regard to the laser, the equipment complies with laser product performance standards set by government agencies as a Class 1 laser product.
Page 154 Refer to Appendix H for replacement procedures. For more information about real-time clock battery replacement or proper disposal, contact your Compaq authorized reseller or service provider. Power Cord Set The voltage select switch feature on the computer permits it to Requirements operate from any line voltage between 120 or 240 volts AC.
Page 155 General Requirements The requirements listed below are applicable to all countries: 1. The length of the power cord set must be at least 5.00 feet (1.5 m) and a maximum of 9.75 feet (3.0 m). 2. All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used.
Page 156 Notes: 1. The flexible cord must be <HAR> Type HO5VV-F, 3- conductor, 1.0 mm conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used. 2.
Page 158: Appendix B Specifications
appendix PECIFICATIONS This appendix provides physical and performance specifications for the computer, keyboard, and mass storage devices. Computer Desktop Dimensions Height 5.1 in 12.85 cm Width 15.8 in 40.00 cm Length 17.6 n 44.78 cm Desktop Weight 23.7 lbs 10.74 kg Minitower Dimensions Height 18.6 in...
Page 159 Computer Specifications Continued Relative Humidity (noncondensing) Operating 8% to 90% 8% to 90% Nonoperating 5% to 95% 5% to 95% SpaceSaver Keyboard Dimensions Height 1.5 in 3.81 cm Width 18.0 in 45.72 cm Depth 6.5 in 16.51 cm Weight 2.58 lb 1.17 kg Diskette Drive Diskettes...
Page 160 Hard Drives 630-MB 1.08-GB 1.2-GB Formatted Capacity Logical (MB) 631.7 1083.4 1281.9 Drive Type Drive Size (in) 5.25 Transfer Rate Interface (MB/s) 22.9 16.7 16.7 Seek Time (including settling) Single Track (ms) Average (ms) 14.0 12.0 15.5 Full Stroke (ms) 34.0 22.0 30.0...
Page 161 Hard Drives 1.6-GB 2.5-GB Formatted Capacity Logical (MB) 1622 2560 Drive Type Drive Size (in) 5.25 Transfer Rate Interface (MB/s) 16.7 16.7 Seek Time (including settling) Single Track (ms) Average (ms) 12.0 15.5 Full Stroke (ms) 25.0 30.0 Disk Rotational Speed (RPM) 4480 4500...
Page 162 8X CD-ROM Drive Applicable Disc CD-ROM mode1, mode 2 Mixed mode (audio and data combined) CD-DA Photo CD (single and multi-session) CDi ready CD-XA yeady Center hole diametrer 15 mm Disc diameter 12 cm, 8 cm Disc thickness 1.2 mm Œ...
Page 163 Graphics Controllers Matrox MGA Millennium Graphics Controller Upgradable Number of Colors Resolutions 1600 × 1200 64,000 16.7 million 1280 × 1024 16.7 million 16.7 million 1152 × 882 64,000 16.7 million 16.7 million 16.7 million 16.7 million 1024 × 768 64,000 800 ×...
Page 164 POST Error Messages and Codes Probable Source Error Code of Problem Action 101-ROM Error System ROM Contact your Compaq checksum. authorized service provider. 101-I/O ROM Error Options ROM Contact your Compaq checksum. authorized service provider.
Page 165: Error Messages
Keyboard failure. Check that you do not have a key stuck or something on the keyboard. Replace the key- board if necessary. 303-Keyboard I/O keyboard controller. Contact your Compaq Controller Error authorized service provider. 304-Keyboard or Keyboard. Contact your Compaq System Unit Error authorized service provider.
Page 166 POST Error Messages and Codes Continued Probable Source Error Code of Problem Action 601-Diskette Controller Diskette controller Contact your Compaq Error circuitry. authorized service provider. 605-Diskette Drive Error Mismatch in drive Run Computer Setup or type. Windows 95 utilities. 607-No Response Configuration error.
Page 167 POST Error Messages and Codes Continued Probable Source Error Code of Problem Action 1741-Fixed Disk 1 Configuration error or Run the Compaq Utilities. failed. Set Block Mode drive failure. command. 1750-Fixed Disk 0 Configuration error or Run the Compaq Utilities.
Page 168 POST Error Messages and Codes Continued Probable Source Error Code of Problem Action 1782-Disk Controller Hard drive Run the Compaq Utilities. Failure circuitry error. 1790-Disk 0 Error Hard drive error or Run the Compaq Utilities. wrong drive type. 1790-Disk 0 Hard drive error or Run Computer Setup.
Page 170 appendix ONNECTOR SSIGNMENTS Keyboard Interface Connector and Icon Signal Data Unused Ground Clock Unused Pointing Device Interface Connector and Icon Signal Data Unused Ground Clock Unused Reference Guide...
Page 171: Connector Pin Assignments
Parallel Interface Connector and Icon Signal Strobe Data Bit 0 Data Bit 1 Data Bit 2 Data Bit 3 Data Bit 4 Data Bit 5 Data Bit 6 Data Bit 7 Acknowledge Busy Paper End Select Auto Line Feed Error Initialize Printer Select In Signal Ground...
Page 172 Serial Interface Connector and Icon Signal Carrier Detect Receive Data Transmit Data Data Term Ready Ground Data Set Ready Request to Send Clear to Send Ring Indicator Monitor Interface Connector and Icon Signal Green Blue Monitor ID Bit 2 Ground Red Return Green Return Blue Return...
Page 174: System Board Jumpers
appendix YSTEM OARD UMPERS This section provides information for setting jumpers for enabling/disabling passwords and clearing configuration memory. When you change a security feature, you will need to reset a jumper and reconfigure the computer to recognize this change. If the system configuration is incorrect, your computer may not work properly and you may receive error messages on the screen.
Page 175 Setting Power-On The Power-On Password feature is enabled or disabled by Password Jumpers moving the plug on the E6 jumper located on the system board. The E6 jumper has three pins. To enable the Power-On Password, move the plug to pins 5 and 6. To clear or disable the Power-On Password, move the plug to pins 6 and 7.
Page 176 Turn the computer on. Run the Computer Setup utility to reconfigure the system. Refer to Chapter 3, "Using Compaq Utilities." When jumper E8 is removed, your password will become invalid because the password is stored in the configuration memory. You will need to reset your password.
Page 178: Shipping Your Computer
appendix HIPPING OMPUTER To prepare the computer for shipping, follow these guidelines: 1. Back up the hard drive files onto diskettes (or onto an external hard drive or other external storage device, if available). To prevent data loss, do not expose your backup diskettes to electrical or magnetic impulses.
Page 180 appendix LECTROSTATIC ISCHARGE A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. Preventing To prevent electrostatic damage, observe the following Electrostatic precautions: Damage...
Page 181: Electrostatic Discharge
If you do not have any of the suggested equipment for proper grounding, contact an Compaq authorized reseller or service provider. For more information on static electricity, contact your Compaq authorized dealer, reseller, or service provider. Electrostatic Discharge...
Page 182: Installing A New Battery
It is important to make a set of backup diagnostics diskettes before you install a new battery. If you are using a non-Compaq hard drive, it is important to take the following steps before installing the battery. 1. Run the Computer Setup utility and observe the drive type that is displayed in the System Configuration summary.
Page 183 3. Remove the computer cover. See the instructions in Chapter 5, "Upgrading the Desktop Computer," or Chapter 6, “Upgrading the Minitower Computer,” for information on removing the cover. 4. The following illustration identifies the pin location for the battery connection. Battery Connection Location 5.
Page 184 6. Remove the backing from the adhesive on the hook-and- loop fastener strip, and place the battery and the hook-and- loop fastener strip as shown in the following illustration. Installing the Battery on the Desktop Installing the Battery on the Minitower 7.
Page 185 To avoid the risk of electrical shock or damage to your equipment, do not disable this feature. 10. Turn on the computer. 11. Run the Computer Setup utility to reconfigure the system. Refer to Chapter 3, "Using Compaq Utilities." Installing A New Battery...
Page 186 Reference Guide...
Page 187: Index
NDEX emergency eject hole, 4-2 —A— headphone jack, 4-1 headphone volume control, 4-1 Advanced Security Management, 2-7 opening the tray automatically, 4-2 air vents, 1-24 opening the tray manually, 4-4 Alt, 1-20 precautions, 4-6 API devices, 1-4 using audio compact discs, 4-5 AssetControl, 3-2, 3-21, 3-23 using CD-ROM software, 4-5 audio CDs, listening to, 4-2, 4-5...
Page 188 Computer Checkup (TEST), 3-6 Solutions Partners, 3-24 Automatic Diagnostics, 3-7 Prompted Diagnostics, 3-7 Compaq Insight Manager, 3-24 Quick Check Diagnostics, 3-7 Compaq Insight Personal Edition, 3-23 Computer Setup, 3-4 Computer Create a Diagnostics Diskette, connectors, 1-12, 1-16, 1-17 drive positions, 1-11, 1-14...
Page 189 expansion card brace —D— removing, 6-8 expansion riser board, 5-6 diagnostics diskette, create a, 3-9 extended data out, 5-18, 6-18 disable diskette drive, 2-7 extended memory, 1-3 disable diskette drive boot ability, 2-7 —F— disable diskette drive write, 2-7 disable parallel port, 2-7 disable serial port, 2-7 fan, 1-8 disabling the keyboard and mouse...
Page 190 5-11, 6-12 Media Player, 4-5 Intelligent Manageability, 3-21, 7-9 memory Compaq Desktop Management base, 1-3 Solutions Partners, 3-24 Compaq Insight Manager, 3-24 extended, 1-3 Compaq Insight Personal Edition, installing, 5-14, 6-14 3-23 memory module sockets, 5-5, 5-14, 6-6, Fault Management, 3-22...
Page 191 2-5 removing, 5-3, 6-3 power-on password jumpers, E-2 ordering backup diskettes, 3-16 precautions, CD-ROM drive, 4-6 OS/2, 1-3 Prepare Computer for a Compaq —P— Service Call (RemotePaq), 3-8 preventing electrostatic damage, G-1 parallel connector, 1-2, 1-12, 1-16 grounding methods, G-2...
Page 192 serial interface control, 2-2 R— setup password, 2-1 Security Management, 3-5, 3-23 real-time clock, 1-7 serial connector, 1-2, 1-12 reconfigure the computer, when to, 3-1 serial interface reconfiguring connector pin assignments, D-3 Windows 3.1, 5-2, 5-3, 6-2, 6-3 serial interface control, 2-2 Windows 95, 5-2, 6-2 serial port, disabling the, 2-7 Windows NT 4.0, 5-2, 6-3...
Page 193 USB connector, 1-16 —T— using Compaq Utilities, 3-1, 6-1 —V— Troubleshooting, 7-1 CD-ROM problems, 7-8 disk problems, 7-3, 7-4 VESA connector, 5-5, 6-6 display problems, 7-5, 7-6 View System Information (INSPECT), hardware installation problems, 7-7 helpful hints, 7-1 voltage select switch, 1-12, 1-16 memory problems, 7-7, 7-8 —W—...

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