Page 3: Reference Guide
1997 Compaq Computer Corporation. All rights reserved. Printed in the U.S.A. Compaq and Deskpro are registered in the U. S. Patent and Trademark Office. Microsoft, MS-DOS, Windows, Windows NT, and other names of Microsoft products referenced herein are trademarks or registered trademarks of Microsoft Corporation.
Page 5: Symbols And Conventions
preface SING This Reference Guide includes general information about your computer, troubleshooting and diagnostics information, and technical specifications. Symbols and The following format conventions distinguish elements of the text throughout this guide: Conventions UIDE Computer models featuring the Intel Pentium processor with MMX technology will be referred to as Pentium systems.
Page 6: Environmental Commitment
Commitment (CFC)-free factory. All plastics used in the product are stamped with material composition to make recycling more efficient. Reduce, reuse, and recycle are words to live by at Compaq. Using This Guide WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life.
Page 7: Computer At A Glance
chapter OMPUTER AT A Features LANCE Microsoft Windows 95 or Windows NT 4.0 operating system software Intel Pentium processor with MMX technology running at a speed of 166 MHz, 200 MHz, or 233 MHz, or Intel Pentium II processor running at a speed of 233 MHz, 266 MHz, or 300 MHz.
Page 8 Computer at a Glance Peripheral Components Interconnect (PCI) chipset used for PCI/ISA, memory, USB ports, and peripheral control Super I/O controller (integrates a serial port, parallel port, diskette drive interface, real-time clock, CMOS RAM, and mouse and keyboard controller) PCI and ISA peripheral connectors on the expansion riser board BIOS in a flash memory device supporting PCI auto- configuration...
Page 9 Five drive bays on desktop models: One external 3.5-inch, one-third height diskette drive One internal 3.5-inch, one-third height drive bay Two external 5.25-inch half-height bays for optional CD-ROM drive, LS-120 drive, PD-CD drive, diskette drive, tape drive, or hard drive One internal 5.25-inch third-height bay for optional hard drive Five drive bays on minitower models:...
Page 10 Internal speaker mounted on system board Security features, including passwords and cable lock provision Intelligent Manageability features designed to make Compaq computers easier to inventory, configure, upgrade, troubleshoot, protect, and maintain Compaq Diagnostics and Configuration utilities, support software, and device drivers (available in select languages)
Page 11: Front Panel Components
Front Panel Components Desktop Front Panel Components Desktop Front Panel Components Ref. Component Diskette Drive Activity Light Diskette Eject Button CD-ROM Headphone Jack CD-ROM Headphone Volume Control CD-ROM Drive Activity Light CD-ROM Slot CD-ROM Eject Button Power-On Light Hard Drive Activity Light Power Switch NOTE: CD-ROM and audio features are available on select models only.
Page 12 Minitower Front Panel Components Minitower Front Panel Components Ref. Component Power Switch Power-On Light Hard Drive Activity Light Diskette Drive Activity Light CD-ROM Headphone Jack CD-ROM Headphone Volume Control CD-ROM Drive Activity Light Computer at a Glance Function Turns the computer on and off. Turns on when the computer is turned on.
Page 13 Minitower Front Panel Components Ref. Component Diskette Eject Button CD-ROM Slot CD-ROM Eject Button NOTE: CD-ROM and audio features are available on select models only. WARNING: This equipment is designed for connection to a grounded (earthed) outlet. The grounding type plug is an important safety feature. To avoid the risk of electrical shock or damage to the equipment, do not disable this feature.
Page 14: Rear Panel Connectors
Rear Panel Connectors Desktop Rear Panel Connectors Desktop Rear Panel Connectors Ref. Component Power Cord Connection Microphone Connector Line-In Audio Connector Line-Out Audio Connector Headphone Connector Voltage Select Switch Serial Connector Parallel Connector Keyboard Connector Mouse Connector Universal Serial Bus Connector Monitor Connector NOTE: CD-ROM and audio features are available on select models only.
Page 15 Minitower Rear Panel Connectors Minitower Rear Panel Connectors Ref. Component Voltage Select Switch Serial Connector Parallel Connector Keyboard Connector Mouse Connector Universal Serial Bus Connector Monitor Connector Power Cord Connector Function Switches voltage between 115 V (U.S.) and 230 V to match geographical requirements.
Page 16 Minitower Rear Panel Components Ref. Component Microphone Connector Line-In Audio Connector Line-Out Audio Connector Headphone Connector NOTE: CD-ROM and audio features are available on select models only. 1-10 Computer at a Glance Continued Function Connects a microphone for recording sound and voice. Connects an audio input device.
Page 17: Drive Positions
NOTE: To verify the type, size, and capability of the mass storage devices installed in your computer, run Compaq Diagnostics for Windows, or run the View System Information (INSPECT) utility available at computer startup. Refer to Chapter 3, “Using Compaq Software,” for more information..
Page 18 NOTE: To verify the type, size, and capability of the mass storage devices installed in your computer, run Compaq Diagnostics for Windows, or run the View System Information (INSPECT) utility available at computer startup. Refer to Chapter 3, “Using Compaq Software,” for more information..
Page 19: Enhanced Keyboard
The Compaq The Compaq Enhanced keyboard features Windows-specific keys: Enhanced Keyboard Compaq Enhanced Keyboard Layout Compaq Enhanced Keyboard Features and Functions Ref. Function Function is application-specific. Esc is frequently used as an exit key (for quitting an application), for moving back one screen, or for canceling a command.
Page 20 Compaq Enhanced Keyboard Features and Functions Ref. Function Scroll Lock When the Scroll Lock light is on, it prevents the screen from scrolling in some spreadsheet applications. Pause Temporarily suspends screen scrolling or some operations. Num Lock When the Num Lock light is on, the numeric keypad is activated and Light the arrow keys are deactivated.
Page 21: Using The Mouse
Keyboard Tilt Foot Using the Mouse The Compaq mouse comes with your computer, but any serial PS/2 mouse may be used. The mouse controls the on-screen pointer or cursor when you use Windows and other graphical software.
Page 22 To use the mouse: 1. Make sure the mouse is properly connected to the computer 2. Place the mouse on a clean, flat surface, such as your 3. Move your mouse across the flat surface and a pointer Cleaning the Mouse For the most part, a mouse cleans itself as you move it around.
Page 23: Caring For Your Computer
6. Use a cotton swab dipped in isopropyl (rubbing) alcohol to 7. Dry the ball with a clean, lint-free cloth. 8. Blow into the ball cage to remove any dust or lint from 9. Put the ball back into the mouse and close the mouse ball 10.
Page 24 Occasionally clean the air vents on the front and back of the computer. Lint and other foreign matter can block the vents and limit the airflow. 1-18 Computer at a Glance For the following suggestions, be sure the computer is turned off.
Page 25: Security Features
ROTECTING OMPUTER Security Features Security features built into the Compaq Deskpro 2000 Series of Personal Computers provide solutions for a variety of potential security problems. NFORMATION ON THE Physical security features such as the cable lock provision help prevent theft or unauthorized access to internal components such as processor and memory.
Page 26: Physical Security
Physical Security The cable lock provision can be used with a padlock to help prevent theft or unauthorized access to internal components such as processor and memory. For additional security, the cable lock provision can be used with a cable and padlock to secure the computer to a fixed object.
Page 27: Password Security
Installing the Cable Lock Provision and Padlock Password Security The Power-On Password prevents unauthorized access to the information stored on your computer or on the network. When set, a password is required each time the computer is turned on or restarted. The Setup Password protects the system configuration settings from unauthorized modifications.
Page 28 1. Turn on or restart the computer. 2. When the F10 Setup message appears in the lower-right 3. Press Enter to bypass the title and welcome screens. The 4. From the Compaq Utilities menu, select Computer Setup 5. Select Built-in Devices. 6. Select Security Management.
Page 29 3. Press Enter to bypass the title and welcome screens. The Compaq Utilities menu appears. 4. From the Compaq Utilities menu, select Computer Setup and press the Enter key. 5. Select Built-in Devices.
Page 30 Entering a Password When the Power-On Password is set, you must enter it correctly each time the computer is turned on or restarted. When the Setup Password is set, you must enter it correctly each time you run Computer Setup. When the key icon appears on the screen, enter your current password.
Page 31 Deleting a Password To delete the password, complete the following steps: 1. To delete the Power-On Password, turn on the computer. To delete the Setup Password, turn on the computer and run Computer Setup. 2. When the key icon is displayed, enter your current password followed by a slash (/) or alternate delimiter character as shown: current password/...
Page 32: Advanced Security Management
German * Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia Advanced Security The following additional security features are provided by Computer Setup, available from the Compaq Utilities menu Management displayed when you press F10 at computer startup: Protecting Information on the Computer National Keyboard Delimiter Characters...
Page 33 QuickLock/ QuickLock/QuickBlank lets you disable the keyboard and mouse interface and optionally blank the screen while QuickBlank applications are running. When QuickLock and QuickBlank are enabled through the Security Management option in Computer Setup, entering a QuickLock key combination (Ctrl+Alt+L) disables the keyboard and the mouse interface.
Page 34 Protecting Information on the Computer For more information about the various screen and configuration options, refer to Chapter 8, “Using Computer Setup, Diagnostics, and Other Compaq Software.” the top of the screen. If you established a new Power-On Password at the same time you...
Page 35: Flash Rom
Software stored on your hard disk. You can order a set of backup diskettes from Compaq at nominal cost, or you can make your own set. For more information, refer to Chapter 3, “Using Compaq Utilities.”...
Page 36 The following Compaq software is also installed for you at that time: Certain drivers and utilities are available only in selected languages.
Page 37: Configuration And Diagnostic Utilities
Compaq Customer Support. These utilities can also be used Using the Compaq Utilities Menu To access the Compaq Utilities menu, complete the following steps: 1. Turn on or restart the computer by pressing 2. When the F10 Setup message appears in the lower-right 3.
Page 38 The Compaq Utilities menu offers the following options: Computer Setup Computer Checkup (TEST) View System Information (INSPECT) Create a Diagnostics Diskette Exit Computer Setup Use Computer Setup To change factory default settings. To set the system date and time. To set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.
Page 39 In Windows 95, double-click the Add New Hardware icon in the Control Panel and follow the instructions that appear on the screen. In Windows NT, use the Compaq Computer Setup utility. The main screen of Computer Setup includes two buttons: Built-in Devices and Add-in Devices.
Page 40: Built-In Devices
Built-In Devices Continued Button Configuration Option Removable media IDE Devices SCSI Devices Boot Order Input Devices Keyboard Mouse Game Port Security Management Power-On Password Setup Password System Information Processor System Parameters Bus Priority Quick Boot POST Messages Description Disable boot ability and/or disable write ability.
Page 41 Allows you to View or Edit board information. The menu bar near the top of the main Computer Setup screen includes the following options: File, View, and Help. Using Compaq Software Description Lists available serial ports and settings. Lists available parallel port and settings.
Page 42 Security Management Use Security Management To set the Power-On Password. To set or change the Setup Password, which protects the system configuration. To set or change QuickLock/QuickBlank features. To enable or disable Network Server Mode. Passwords may be any combination of 1 to 8 alphanumeric characters.
Page 43 Using Compaq Software To save, print, or display the information generated by TEST. You should run TEST and have the printed report available before placing a call to the Compaq Customer Support Center. To assist your Compaq authorized dealer, reseller, or service...
Page 44 Record any error message numbers and have them available when you contact your Compaq authorized dealer, reseller, or service provider for assistance. 8. Exit to the Compaq Utilities menu when the testing is complete. View System Information (INSPECT) Use View System Information (INSPECT) To view information about the system once it has been configured.
Page 45 Information (INSPECT) are similar to but may vary slightly from what is available in Compaq Diagnostics for Windows. This utility is not available in Compaq Diagnostics for Windows; it must be accessed through the Compaq Utilities menu. When using Windows 95, disable monitor timeouts in Computer Setup first, then establish the settings in Windows 95, to avoid potential conflicts.
Page 46 8. Click the Have Disk button. 9. Insert the manufacturer’s installation disk into drive A and click the OK button. To display driver information, click the Compaq tab. To customize the display using Windows 95, complete the following steps: 1. Click Start, then click Settings.
Page 47 The resolution and color palettes supported depend upon your graphics controller and monitor type. To display driver information, click the Compaq tab. To install the MGA PowerDesk utilities, you must have Administrator rights. If you do not have Administrator rights, call your Network Administrator and request support for installing the MGA PowerDesk utilities.
Page 48 If you don’t have a Plug and Play monitor, a Default monitor (60 Hz) button is selected when you first install MGA PowerDesk. Use MGA monitor selection to inform the MGA display driver of the monitor’s capabilities. You can also use MGA monitor selection if you have a Plug and Play monitor but don’t want to use the default settings.
Page 49: Intelligent Manageability
For more detailed information regarding the Matrox PowerDesk utilities, refer to the online help. Intelligent Intelligent Manageability combines innovative hardware technology with PC LAN management tools from Compaq and Manageability other leading vendors to make Compaq desktop and portable computers easier to inventory, troubleshoot, protect, and maintain.
Page 50: Asset Management
Conducting a physical inventory of personal computers, key components, and monitors can be time-consuming and costly. The Compaq Deskpro Asset Management solution to this problem begins with AssetControl, hardware designed and built into new Compaq personal computers, key components, and monitors that support the VESA DDC2B, DIMM SPD, and EDID standards.
Page 51 Enhanced Compaq Insight Personal Edition (Compaq Diagnostics for Windows) Enhanced Compaq Insight Personal Edition is a component of Intelligent Manageability that allows you to view: 3-16 Using Compaq Software System overview AssetControl information Input devices Communications ports Storage devices Graphics information...
Page 52 Select one of the following options: Detailed Report (All Categories), Summary Report (All Categories), or Current Category. Click OK to print the report you selected. 5. To exit Compaq Insight Personal Edition, click File, then click Exit. Reference Guide 3-17...
Page 53: Fault Management
You can then view current system health by using Compaq Insight Personal Edition. If the computer is connected to a network managed by Compaq Insight Manager or other SNMP-based management products (e.g., HP OpenView or IBM Tivoli TME10 NetView), the computer also sends a fault notice to the network management application.
Page 54 To use this feature, you must replace the standard DIMMs with ECC DIMMs. Monitor Fault Diagnosis Certain new Compaq monitors detect when the operating temperature exceeds the normal range or when a hardware fault occurs. Hardware faults may include the following:...
Page 55 As access to a network increases, so does the risk of unauthorized access to critical information and theft of valuable components. The Compaq personal computer provides a robust set of security features to protect the computer and data from unauthorized access.
Page 56: Configuration Management
Security management settings can be viewed locally using Compaq Insight Personal Edition or remotely using Compaq Insight Manager. Configuration Configuration Management features include: Management The Ownership Tag displays ownership information during system restart. The Ownership Tag information can be entered or modified in Computer Setup and is protected by the Setup Password.
Page 57 3. When the utility finishes upgrading the ROM, remove the 3-22 Using Compaq Software Order an upgraded ROMPaq diskette from Compaq. Order the Support Software CD for Compaq Desktop, Portable, and Workstation Products. Download the latest ROMPaq images from the Compaq World Wide Web site (www.compaq.com).
Page 58 It also results in greater productivity and lower total cost of ownership. Compaq created the Remote ROM Flash capability to be secure and fail-safe. All Deskpro ROMPaq ROM images from Compaq are digitally signed to ensure authenticity and minimize potential corruption.
Page 59 3. Turn on power to the system. 4. Enter the setup password. 3-24 Using Compaq Software If the system ROM is valid, the system starts normally. If the system ROM fails the validation check, the FailSafe Boot Block ROM provides enough support to start the system from a ROMPaq diskette, which will program the system ROM with a valid image.
Page 60 Insert a valid ROMPaq diskette, turn the power off, then turn the power on. ROM upgrade failed. Try another ROMPaq diskette. If the light remains turned on, contact Compaq customer support. ROM upgrade successfully completed. Turn power off and back on to resume normal system operation. Reference Guide...
Page 61 Remote Security Management Remote Security Management allows the system administrator to safely set or modify security features on remote Compaq Deskpros, directly from the centralized network management console. Enabling the system administrator to perform these tasks remotely, on multiple computers, results in consistent deployment of and greater control over Deskpro security parameters over the network.
Page 62 If you plan to run any of the following operating systems on your computer, you must install corresponding Compaq device drivers and utilities to ensure all features are supported and functioning properly: Microsoft Windows 3.1...
Page 63 Compaq has made the task of locating, accessing, evaluating, and installing the latest support software easier. There are three methods you can use to access support software: If you choose to purchase the Support Software CD, you have two options: The annual subscription ensures your continuous access to the latest developments.
Page 64 If you call Compaq to place an order, be sure to have the serial number of your computer available. The serial number is on the right-hand side of your computer, near the system lights. This number is necessary for all purchases.
Page 65: Integration Management
LAN administrator to remotely view AssetControl data, configuration data, memory change alerts, NIC performance data, and contact information. The tool also provides access to the Fault Management features of the Compaq Deskpro Personal Computer. For more information on integrating with Insight Manager and configuring the Compaq Insight Management Agents, refer to the online Intelligent Manageability Guide.
Page 66 AssetControl features so that LAN and PC administrators can manage Compaq Deskpro Family of Personal Computers information from a central location. The partnership ensures that the benefits of Intelligent Manageability are accessible through a broad range of vendors. This allows...
Page 67 Hewlett Packard (Compaq Insight Manager for OpenView) Seagate (NerveCenter) Tivoli (TME10) Tivoli (Compaq Insight Manager for TME10 NetView) Before calling Compaq to place your order, be sure to have the serial number of your computer available. This number is necessary for all diskette purchases.
Page 68: Using The Cd-Rom Drive
chapter CD-ROM D SING THE The CD-ROM drive, installed on select models of the computer, is a random access, read-only storage device capable of retrieving data from a removable compact disc, which can store as much as 680 megabytes of digital information. This computer also supports PD-CD rewritable optical media drives and LS-120 diskette drives.
Page 69: Cd-Rom Drive
Using the Slot-Load To use the slot-load CD-ROM drive, complete the following steps: CD-ROM Drive 1. Turn on the computer, if it is not already on. 2. Hold the compact disc Using the Slot-Load CD-ROM Drive Using the CD-ROM Drive by the edges, being careful not to touch the flat surfaces of the disc, and insert it into the slot The drive performs a diagnostic check and automatically...
Page 70: Using Cd-Rom
3. When the busy indicator turns green, the drive is ready to 4. To remove the compact disc, press the Eject button Using CD-ROM The first time you use a software program that comes on a compact disc, it may load a certain amount of program data Software onto the hard drive of your computer.
Page 71 CD-ROM Drive Precautions Using the CD-ROM Drive Do not move the drive during operation. This may cause it to malfunction during reading. Avoid exposing the drive to sudden changes in temperature as condensation may form inside the unit. If a sudden temperature change does occur, wait approximately one hour prior to operating the unit;...
Page 72: Installation Sequence
chapter PGRADING THE OMPUTER This chapter explains how to remove the computer cover and install the following optional upgrade and replacement equipment or firmware: The chapter also includes information about when to reconfigure the computer to ensure that the newly installed equipment is recognized by the computer.
Page 73 In Windows 95, double-click the Add New Hardware icon in the Control Panel and follow the instructions that appear on the screen. In Windows NT, use the Compaq Computer Setup utility. Refer to Chapter 3, “Using Compaq Utilities,” for instructions.
Page 74: Removing The Computer Cover
Removing the To install optional equipment, you must remove the computer cover to gain access to the drive bays or expansion slots you Computer Cover want to use. To remove the computer cover, complete the following steps: 1. Turn off the computer and any external devices. 2.
Page 75: Removing The Front Bezel
Removing the Front The front bezel is attached to the computer chassis with release latches that are integrated into the bezel. To remove the front Bezel bezel, complete the following steps: 1. From the inside of the chassis, push down on the release 2.
Page 76: Removing The Drive Cage
Removing the Drive It may be necessary to remove the drive cage to gain access to certain internal components, such as the processor. To remove Cage the drive cage, complete the following steps: 1. Remove the front bezel. 2. Remove the three screws from the drive cage and slide the 3.
Page 77: The Computer
An Inside View of The following illustration provides an inside view of the main features of the computer. the Computer An Inside View of the Pentium Computer Ref. Upgrading the Desktop Computer Interior Components Expansion slots Riser card brace Power supply CD-ROM drive Diskette drive Internal hard drive...
Page 78 An Inside View of the Pentium II Computer Ref. Interior Components Expansion slots Riser card brace Power supply CD-ROM drive Diskette drive Internal hard drive Processor Memory module sockets Graphics upgrade connector VESA connector Reference Guide...
Page 79: Installing An Expansion Board
Installing an The computer contains the following five expansion slots: three slots are located on one side of the expansion riser board and Expansion Board two slots are located on the other side of the expansion riser board. Five Expansion Slots on the Desktop Computer To install an expansion board on the inner side of the expansion riser board, complete the following steps: 1.
Page 80 Removing the Retaining Screw, Retainer Bracket, and Slot Cover 3. Slide the expansion board into the expansion slot and press it firmly into place. Installing an Expansion Board in a Desktop When you install an expansion board, make sure you press firmly on the board so that the whole connector seats properly in the expansion board slot.
Page 81 4. Replace the retainer bracket and the retaining screw. Replacing the Retainer Bracket and Retaining Screw 5. Replace the computer cover. To install an expansion board on the outer side of the expansion riser board, complete the following steps: 1. Locate the correct vacant slot on the expansion riser board. 2.
Page 82 3. Slide the expansion board into the expansion slot and press it firmly into place. Sliding an Expansion Board into Place in a Desktop When you install an expansion board, make sure you press firmly on the board so that the whole connector seats properly in the expansion board slot.
Page 83 Upgrading the Desktop Computer CAUTION: Installing the processor upgrade incorrectly may cause damage to the processor board. Compaq recommends that you have a Compaq authorized dealer, reseller, or service provider install the processor upgrade. If you plan to install it yourself, read all the instructions carefully before you begin.
Page 84 Removing the Processor The handle on the ZIF socket in your computer may not look identical to the handle shown in the drawing. All handle types perform the same function. 7. Align the new processor so that the single pin on the inside corner of the processor aligns with the single pinhole on the inside corner of the socket.
Page 85: Adding System Memory
Adding System The computer comes with 16 or 32 MB synchronous dynamic random access memory (SDRAM) dual inline memory modules Memory (DIMMs) installed and supports up to 384 MB of memory. The three memory sockets on the system board can be populated with 8-, 16-, 32-, 64-, or 128-MB DIMMs.
Page 86 Three Memory Module Sockets on the Pentium II System Board CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module. To install a memory module, complete the following steps: 1.
Page 87 Installing a Memory Module 5-16 Upgrading the Desktop Computer...
Page 88 Installing Optional Cache memory is very fast pipeline burst memory used for temporarily storing data for fast access by the processor. Cache Memory Depending on the model, your computer can be upgraded with (Pentium Systems an optional 256-kilobyte pipeline burst L2 cache module on the Only) system board, increasing total cache memory to 512 Kbytes.
Page 89: Upgrading Graphics Capabilities
Upgrading Graphics Pentium systems feature an embedded S3 Trio64V2/GX enhanced 64-bit graphics controller installed with 1 MB Capabilities SGRAM, expandable to 2 MB. Pentium II systems feature an embedded Matrox MGA-1064 SG Graphics Accelerator installed with 2 MB SGRAM, expandable to 4 MB, depending on the model. Upgrading the Enhanced 64-bit Graphics Controller The S3 Trio64V2/GX enhanced 64-bit graphics controller is a PCI graphics solution embedded on the system board.
Page 90 Upgrading the Matrox Embedded Performance Graphics Accelerator The Matrox MGA-1064 SG Graphics Accelerator featured on Pentium II systems comes standard with 2 MB SGRAM and supports resolutions up to 1280 x 1024 at 256 colors. With an additional 2 MB SGRAM, it supports resolutions up to 1600 x 1200 at 65,000 colors.
Page 91 Metric screws have a black finish while U.S. screws have a silver finish. Compaq strongly recommends that only an authorized service provider replace your primary hard drive. You must run Computer Setup after installing an additional diskette drive. Refer to Chapter 3, “Using Compaq Software,” for instructions.
Page 92 Using the Cable-Select Feature with Ultra ATA Devices Optional drives are available from Compaq in kits that include a special drive cable. The configuration of the drives employs a cable-select feature that identifies the drives as device 0 (primary drive) or device 1 (secondary drive). The system board determines which drive is device 0 or device 1, based on the way the drives are connected to the special drive cable.
Page 93 2. Slide the drive assembly into the drive bay, and secure it Installing the Drive and Retaining Screws 3. Connect the drive power cable Connecting Cables to the CD-ROM Drive and the Audio Board 5-22 Upgrading the Desktop Computer with two screws on the right side of the drive bay. if you are connecting a CD-ROM drive, the audio cable , the signal cable and,...
Page 94 Removing the Bezel Blank 5. Run Computer Setup to configure the new drive, if necessary. Refer to Chapter 3, “Using Compaq Software,” for instructions. Reference Guide 5-23...
Page 95 Compaq dealer. If you are installing a 3.5-inch hard drive in a 5.25-inch drive bay, use bracket spare part number 243231-001. This bracket is available from your Compaq dealer. Installing the Hard Drive into the Mounting Bracket 5-24 Upgrading the Desktop Computer 1.
Page 96 3. Install one wafer screw on the left side of the bracket. This acts as a guide screw to align the bracket in the drive bay. Installing the Wafer Screw into the Bracket 4. Install the drive assembly into the drive bay. Ensure that the guide screws fit into the tabs on either side of the bay.
Page 97 8. Run Computer Setup to configure the new drive, if necessary. Refer to Chapter 3, “Using Compaq Software,” for instructions. and the signal cable...
Page 98 Installing an To install an internal speaker, complete the following steps: Internal Speaker 1. Place the cardboard insulator 2. Place the speaker between the guide tabs on the outer side 3. Snap the speaker-retaining clip Installing the Speaker of the drive bay housing. speaker.
Page 99 4. Connect the speaker cable to the audio board. Connecting the Speaker Cable to the Audio Board 5-28 Upgrading the Desktop Computer...
Page 101 chapter This chapter explains how to remove the computer cover and install the following optional upgrade and replacement equipment or firmware: Expansion board Processor upgrade System memory Cache memory Graphics memory Optional drive The chapter also includes information about when to reconfigure the computer to ensure that the newly installed equipment is recognized by the computer.
Page 102 3. Open the computer by removing its outside cover. Refer to the section "Removing the Computer Cover" in this chapter for instructions. 4. Remove the front bezel if necessary. Refer to the section “Removing the Front Bezel” in this chapter for instructions.
Page 103 In Windows 95, double-click the Add New Hardware icon in the Control Panel and follow the instructions that appear on the screen. In Windows NT, use the Compaq Computer Setup utility. Refer to Chapter 3, “Using Compaq Utilities,” for instructions.
Page 104 To install optional equipment, you must remove the computer cover to gain access to the drive bays or expansion slots you want to use. To remove the computer cover, complete the following steps: 1. Turn off the computer and any external devices. 2.
Page 105 The front bezel is attached to the computer chassis with release latches that are integrated into the bezel. To remove the front bezel, complete the following steps: 1. From the inside of the chassis, push in the release latches and push the side of the bezel out and away from the chassis 2.
Page 106 The following illustration provides an inside view of the main features of the computer. Interior Components Power supply Internal hard drive Diskette drive CD-ROM drive Cache connector Processor Memory module sockets VESA connector Graphics upgrade socket To provide a better view of the internal components, the riser brace is not shown in this illustration.
Page 107 Interior Components Power supply Internal hard drive Diskette drive CD-ROM drive Processor Memory module sockets Graphics upgrade socket VESA connector To provide a better view of the internal components, the riser brace is not shown in this illustration. The following sections explain how to install an expansion board, processor upgrade, additional system memory, cache memory, graphics memory, and an optional drive.
Page 108 Before an expansion board can be installed or replaced, you must remove the riser brace that holds the expansion riser board. To safely remove the riser brace, grasp it at both ends and pull it out of the computer chassis. Use care when guiding the assembly out of the unit to prevent damaging the boards.
Page 109 The computer contains five expansion slots, which are located on the expansion riser board. These consist of: Two dedicated PCI expansion slots One PCI/ISA shared expansion slot Two ISA expansion slots To install a PCI or an ISA expansion board, complete the following steps: 1.
Page 110 4. Slide the expansion board into the expansion slot and press it firmly into place. When you install an expansion board, make sure you press firmly on the board so that the whole connector seats properly in the expansion board slot. 5.
Page 111 The 166 MHz Pentium processor can be upgraded to a 200 MHz or 233 MHz processor. The 200 MHz processor can be upgraded to a 233 MHz processor. To replace the installed processor with a processor upgrade, complete the following steps: 1.
Page 112 The handle on the ZIF socket in your computer may not look identical to the handle shown in the drawing. All handle types perform the same function. 6. Align the new processor so that the single pin on the inside corner of the processor aligns with the single pinhole on the inside corner of the socket.
Page 113 The computer comes with 16 or 32 MB synchronous dynamic random access memory (SDRAM) dual inline memory modules (DIMMs) installed and supports up to 384 MB of memory. The three memory sockets on the system board can be populated with 8-, 16-, 32-, 64-, or 128-MB DIMMs. For proper system operation, the DIMMs must be industry standard 168-pin, 66-MHz or faster unbuffered SDRAM DIMMs or unbuffered extended data out (EDO) DIMMs.
Page 114 To install a memory module, complete the following steps: 1. Remove any expansion boards that block access to the DIMM sockets.
Page 115 2. Press outward on both latches same time and insert the memory module socket. 3. A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Push the module down into the socket, ensuring that the module is fully inserted and properly seated of the DIMM socket at the into the...
Page 117 Cache memory is very fast pipeline burst memory used for temporarily storing data for fast access by the processor. Depending on the model, your computer can be upgraded with an optional 256-kilobyte pipeline burst L2 cache module on the system board, increasing total cache memory to 512 Kbytes. (Cache is not upgradable on models featuring the Pentium II processor.) To install an optional cache module, complete the following steps:...
Page 118 Pentium systems feature an embedded S3 Trio64V2/GX enhanced 64-bit graphics controller installed with 1 MB SGRAM, expandable to 2 MB. Pentium II systems feature an embedded Matrox MGA-1064 SG Graphics Accelerator installed with 2 MB SGRAM, expandable to 4 MB, depending on the model. The S3 Trio64V2/GX enhanced 64-bit graphics controller is a PCI graphics solution embedded on the system board.
Page 119 The Matrox MGA-1064 SG Graphics Accelerator featured on Pentium II systems comes standard with 2 MB SGRAM and supports resolutions up to 1280 x 1024 at 256 colors. With an additional 2 MB SGRAM, it supports resolutions up to 1600 x 1200 at 65,000 colors.
Page 120 Metric screws have a black finish while U.S. screws have a silver finish. Compaq strongly recommends that only an authorized service provider replace your primary hard drive. You must run Computer Setup after installing an additional diskette drive. Refer to Chapter 3, “Using Compaq Software,” for instructions.
Page 121 Optional drives are available from Compaq in kits that include a special drive cable. The configuration of the drives employs a cable-select feature that identifies the drives as device 0 (primary drive) or device 1 (secondary drive). The system board determines which drive is device 0 or device 1, based on the way the drives are connected to the special drive cable.
Page 122 3. Secure the drive with two high hat screws. 4. Connect the drive power cable , the signal cable and, if you are connecting a CD-ROM drive, the audio cable .
Page 123 5. Remove the bezel blank from the front bezel if necessary. To do this, remove the two retaining screws and pull the bezel blank away from the front bezel.
Page 124 If you are installing a 3.5-inch hard drive in a 5.25-inch drive bay, use bracket spare part number 243231-001. This bracket is available from your Compaq dealer. 1. Place the 3.5-inch drive into the bracket. 2. Insert two screws into the two bracket holes on each side of the bracket to secure the drive.
Page 125 4. Install the drive assembly into the drive bay. Ensure that the guide screw fits into the tab on the side of the bay. 5. Secure the drive with two high hat screws.
Page 126 6. Connect the drive power cable 7. Remove the bezel blank from the front bezel if necessary. To do this, remove the two retaining screws and pull the bezel blank away from the front bezel. and the signal cable...
Page 127 To install an internal speaker, complete the following steps: 1. Remove the riser brace. 2. Slide the speaker into place between the retaining tabs on the riser brace and secure it with the speaker with one retaining screw. 3. Connect the speaker to the audio board. 4.
Page 129: Helpful Hints
chapter ROUBLESHOOTING This chapter provides information on how to identify and correct some common disk, display, memory, and software problems. It also identifies and explains some common messages you may receive on the screen. Consult Appendix C, "Error Messages," for an explanation of specific messages that may display during the Power-On Self- Test (POST) at startup.
Page 130 Messages on the Screen Many times a message or prompt is displayed on the screen. This message does not necessarily mean that an error condition exists. It may simply be the system prompt or an information message. Some examples of information messages follow: Troubleshooting Be sure that all the needed device drivers have been installed (for example, if you are using a printer, you need a...
Page 131 Solving Minor You may be able to easily resolve the minor problems described in this section. If a problem persists and you are unable to Problems resolve it yourself, contact your Compaq authorized dealer or reseller. Problem Cause Computer won't turn on Computer is not connected to an external power source.
Page 132 Solving Disk Common causes and solutions for disk problems are listed in the following table: Problems You must run Computer Setup after installing an additional diskette drive. Refer to Chapter 3, “Using Compaq Software,” for instructions. Problem Cause Diskette drive light Diskette is damaged.
Page 133 Set the monitor's RGB input switch to 75 ohms and, if there is a sync switch, set it to External. Reflash the ROM using a ROMPaq diskette. Refer to the Failsafe Boot Block ROM section of Chapter 3, "Using Compaq Software," for more information. Continued Reference Guide...
Page 134 Solving Display Problems Continued Problem Cause You are using a fixed-sync monitor and it won't sync at the resolution chosen. Monitor does not Monitor without energy function properly saver capabilities is being when used with used with energy saver energy saver features features enabled.
Page 135 Solving Display Problems Continued Problem Cause Screen goes blank You may have a screen blanking utility installed or energy saver features are enabled. The picture is broken The monitor connections up, or it rolls, jitters, or may be incomplete or the blinks monitor may be incorrectly adjusted.
Page 136 Solving If you encounter printer problems, refer to the documentation that came with your printer and to the common causes and solutions listed in the following Printer table: Problems Problem Cause Printer will not Printer is not turned on and online. print The correct printer drivers for your application are not installed.
Page 137: Solving Hardware Installation Problems
In Windows 95, double-click the Add New Hardware icon in the Control Panel and follow the instructions that appear on the screen. In Windows NT, use the Compaq Computer Setup utility. Refer to Chapter 3, “Using Compaq Utilities,” for instructions.
Page 138 Solving Memory If you encounter memory problems, some common causes and solutions are listed in the following table: Problems Problem Cause System won't boot or Memory module is not the does not function correct type or speed grade properly after installing for the system.
Page 139 Solving CD-ROM Problems Problem Cause System will not boot The CD-ROM boot is not from CD-ROM drive enabled through the Computer Setup utility. CD-ROM devices are CD-ROM drive is not not detected, driver is connected properly or not not loaded properly terminated.
Page 140: Troubleshooting Using Compaq Intelligent Manageability Features
The Local Alert Pop-Up Dialog notifies you of an impending or Using Compaq actual hardware failure. If the computer is connected to a network Intelligent and the Compaq Insight Management Desktop Agents are installed Manageability and configured, an SNMP trap (message) is sent to the specified Features SNMP-compliant management application.
Page 141: Contacting Compaq Customer Support
Contacting Compaq For help and service outside of the U.S. and Canada, contact your Compaq authorized reseller or dealer. For a list of phone Customer Support numbers, see the “Worldwide Telephone Numbers” table. Worldwide Locate your geographical area from the following table and use one of the telephone numbers for Compaq assistance.
Page 142 Technical Support PaqFax Austria General Information* Technical Support* Ordering Backup Software Belgium/Luxemburg General Information* Compaq Care Center* Compaq Care Center Fax General Fax FaxPaq Ordering Backup Software Ordering Backup Software Fax Brazil General Information * Toll-free, domestic telephone number 7-14...
Page 143 Caribbean General Information Technical Support Chile General Information Technical Support China General Information Technical support PaqFax Compaq Verification Center Compaq Management Service Center Colombia General Information Technical Support Czech Republic General Information Technical Support Denmark General Information Technical Support continued...
Page 144 Worldwide Telephone Numbers Location Finland General Information Technical Support* QuickLine (BBS) France General Information Technical Support Germany General Information* General Information Fax* All Products Fax* Menu Selection* Presario Hotline* Notebook Hotline* Desktop Hotline* Server Hotline* QuickLine* FaxPaq* Hong Kong General Information Technical Support PaqFax Hungary...
Page 145 Worldwide Telephone Numbers Location India General Information PaqFax Israel General Information Technical Support Italy General Information Technical Support Ordering Backup Software Japan General Information* Technical Support* Presario* Windows 95 Support* Ordering Backup Software* FaxStation Korea General Information Technical Support Malaysia General Information Technical Support * Toll-free, domestic telephone number...
Page 146 Worldwide Telephone Numbers Location Mexico General Information Technical Support PaqFax Netherlands General Information Presario Customer Support* Presario Fax* Customer Support for all other products* Fax for all other products* QuickLine Bulletin Board New Zealand General Information Norway General Information Technical Support Poland General Information Technical Support...
Page 147 Worldwide Telephone Numbers Location Singapore General Information Customer Support Center PaqFax South Africa General Information Technical Support Spain General Information Technical Support Sweden General Information Sales Information Technical support, key accounts Technical support, charged calls* FaqPax (hämtfax) QuickLine (BBS) Switzerland InfoLine Presario Hotline* Equipment Hotline...
Page 148 Technical Support PaqFax Download Facility (modem access only) Ordering Backup Software Battery Pack Recycling Venezuela General Information 7-20 Troubleshooting continued Country Code Telephone Number 886-2-7351000 886-2-3761170 taiwan@netgate.compaq.com 62-2-679-6222 14 -818100 0990-134456 0181-332-3550 0181-332-9499 1-281-514-1518 1-800-OKCOMPAQ (1-800-652-6672) 1-800-345-1518 1-281-518-1418 1-800-952-7689 1-800-524-9859 -2-953-8844...
Page 149: Federal Communications Commission Notice
Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Compaq Computer Corporation may void the user's authority to operate the equipment. Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods to maintain compliance with FCC Rules and Regulations.
Page 150 Règlement sur le matériel brouilleur du Canada. German Ergonomics Notice The Compaq Deskpro 2000 Series of Personal Computers, when combined with Compaq brand keyboards and monitors that bear the "GS" approval mark, meet the requirements of ZH 1/618 (German Safety Regulations for Display Work Places in the Office Sector).
Page 151 EPA Energy Star Compliance Compaq Deskpro 2000 Series of Personal Computers marked with the Energy Star Logo are compliant with the U.S. Environmental Protection Agency (EPA)’s Energy Star Computers Program 2.0. The EPA Energy Star Logo does not imply endorsement by the EPA. As an Energy Star Partner,...
Page 152 CLASS 1 LASER PRODUCT Laser Safety All Compaq systems equipped with CD-ROM drives comply with appropriate safety standard including IEC 825. With specific regard to the laser, the equipment complies with laser product performance standards set by government agencies as a Class 1 laser product.
Page 153: Japanese Notice
Divergence Angle: Output Power: Polarization: Numerical Aperture: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and...
Page 154: Power Cord Set Requirements
Power cord sets must meet the requirements of the country where you use the computer. For more information on power cord set requirements, contact your Compaq authorized reseller or service provider. General Requirements The requirements listed below are applicable to all countries: 1.
Page 155: Country-Specific Requirements
Country-Specific If you encounter some minor problem with your computer, monitor, or software, refer to the following list of general Requirements suggestions before taking further action: Country Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan Norway Sweden Switzerland United Kingdom United States Notes:...
Page 156 3. The appliance coupler, flexible cord, and wall plug must U.S. and Foreign Models of this product operating at 100 MHz or less are covered by the following U.S. Patents: Patents 4,574,279 5,381,530 5,538,947 Models operating at greater than 100 Megahertz are covered by the following U.S.
Page 157: Specifications
appendix PECIFICATIONS This appendix provides physical and performance specifications for the computer, keyboard, and mass storage devices. Desktop System Specifications Dimensions Height Width Length Weight Power Supply Operating Voltage Range Rated Voltage Range Rated Line Frequency Rated Input Current (maximum) Power Output Environmental Requirements Temperature...
Page 158 Dimensions Weight Power Supply Rated Input Current (maximum) Power Output Environmental Requirements Heat Dissipation (nominal) Specifications Minitower System Specifications Height Width Depth Operating Voltage Range Rated Voltage Range Rated Line Frequency Temperature Operating Shipping Humidity (noncondensing) Operating Nonoperating Maximum Altitude (unpressurized) Operating Nonoperating U.
Page 159: Diskette Drive
Diskette Drive Size and Capacity Size (in) High Density (MB) Low Density (KB) Light Height Bytes per Sector Sectors per Track High Density Low Density Tracks per Side High Density Low Density Read/Write Heads Average Seek Time (Mb/s) Track-to-Track (high/low) Average (high/low) Latency Average (ms) 1.44 MB...
Page 160 Sectors per Track Buffer Size (KB) * Up to 33 Mbytes/second on Ultra ATA drives. Because the Compaq Utilities are installed on a hidden partition on the hard drive, hard drive capacity will appear reduced when displayed by the computer.
Page 161 16X Max CD-ROM Drive Applicable Disc CD-ROM mode1, mode 2 Mixed mode (audio and data combined) CD-DA Photo CD (single and multi-session CDi ready CD-XA ready Disc Diameter 12 cm, 8 cm Capacity 550 MB (Mode 1, 12 cm) 640 MB (Mode 2, 12 cm) 180 MB (8 cm) Center Hole 15 mm diameter...
Page 162 Applicable Disc Disc Diameter Capacity Center Hole Disc Thickness Track Pitch Laser Beam Divergence Output Power Type Wave Length Access Time Random Full Stroke Audio Output Level Cache Buffer Data Transfer Rate Sustained Burst Specifications 24X Max CD-ROM Drive CD-ROM mode1, mode 2 Mixed mode (audio and data combined) CD-DA Photo CD (single and multi-session...
Page 163 20-K ohms Internal speaker 8 ohms Speaker Frequency response 450 Hz to 4000 Hz Data Types alaw 8-/16-bit 8-/16-bit mono/stereo 16-bit Compaq Enhanced Keyboard U.S. Dimensions Height 1.3 in Width 18.3 in Depth 6.35 in Weight 3.0 lb Metric 3.3 cm 46.5 cm...
Page 164 Dimensions Weight Base Resolution Tracking Speed (maximum) Temperature Lifetime Relative Humidity Specifications 2-Button Mouse U.S. Height 1.34 in Length 4.45 in Width 2.36 in 4.59 oz 400 dpi 10 in/sec Operating 32 F to 104 F Storage -4 F to 140 F Mechanical Exceeds 300 miles Switch...
Page 165 Supported Graphics Resolutions S3 Trio64V2/GX Enhanced 64-bit Graphics Controller 1-MB SGRAM Resolution Colors Supported 1280 × 1024 1024 × 768 800 × 600 640 × 480 16.7M Matrox MGA-1064 SG Graphics Accelerator 2-MB SGRAM Resolution Colors Supported 1600 x 1200 1280 x 1024 1152 x 864 1024 x 768...
Page 167: Power On Self Test Messages
appendix RROR This appendix lists the error codes that you may encounter during the Power-On Self-Test (POST) or after restarting the computer, the probable source of the problem, and what steps you can take to resolve the error condition. Message Beeps* Probable Cause 101-ROM Error...
Page 168 Power-On Self-Test Messages Continued Message Beeps* Probable Cause 203-Memory None RAM failure. Address Error 205-Memory Error None Cache memory error (processor cache). 206-Secondary None Cache memory controller or cache controller RAM failure. failure 207-ECC corrected Single Bit ECC error single bit error 213-Incompatible A DIMM module in DIMM DIMM Module in...
Page 169 Power-On Self-Test Messages Continued Message Beeps* Probable Cause 404-Parallel Port Both external and internal Address Conflict ports are assigned to parallel Detected port X. 501-Display Adapter 1L, 2S Video display controller. Failure 601-Diskette None Diskette controller circuitry or Controller Error floppy drive circuitry incorrect.
Page 170 Power-On Self-Test Messages Continued Message Beeps* Probable Cause 1152-System Board Both external and internal Comm Port 2 serial ports are assigned to Address Assignment COM2. Conflict 1721-SMART SCSI None Hard drive is about to fail. Hard Drive detects imminent failure 1771-Primary Disk Internal and external hard Port Address...
Page 171 Check that computer air vents are not blocked and cooling fan is running. Run Computer Setup. None. Reflash the ROM using a ROMPaq diskette. Refer to the Failsafe Boot Block ROM section of Chapter 3, "Using Compaq Software," for more information. Reference Guide...
Page 173: Pin Assignments
appendix ONNECTOR Keyboard Interface Connector and Icon Pointing Device Interface Connector and Icon SSIGNMENTS Signal Data Unused Ground Clock Unused Signal Data Unused Ground Clock Unused Reference Guide...
Page 174: Parallel Interface
Connector and Icon Connector Pin Assignments Parallel Interface Signal Strobe Data Bit 0 Data Bit 1 Data Bit 2 Data Bit 3 Data Bit 4 Data Bit 5 Data Bit 6 Data Bit 7 Acknowledge Busy Paper End Select Auto Line Feed Error Initialize Printer Select In...
Page 175: Serial Interface
Serial Interface Connector and Icon Universal Serial Bus (USB) Connector Connector and Icon Signal Carrier Detect Receive Data Transmit Data Data Term Ready Ground Data Set Ready Request to Send Clear to Send Ring Indicator Signal VCC (Cable power) - Data + Data Ground (Cable ground)
Page 176: Monitor Interface
Connector and Icon Connector Pin Assignments Monitor Interface Signal Green Blue Monitor ID Bit 2 Ground Red Return Green Return Blue Return Reserved Ground Monitor ID Bit 0 DDC Data Horiz. Sync Vert. Sync DDC Clock...
Page 177 appendix YSTEM OARD WITCHES This section provides information for setting DIP switches after upgrading the processor and for setting jumpers to enable/disable passwords or clear the configuration memory (CMOS). To change the system board jumpers, you must remove the computer cover. For procedures on removing the computer cover, refer to Chapter 5, "Upgrading Your Desktop Computer,"...
Page 178 Setting Processor After upgrading the processor, you will need to set DIP switches to establish the processor speed appropriately. Speed The following table shows the SW1 DIP switch settings used for the 166 MHz Pentium processor and the settings needed when upgrading to a 200 MHz or 233 MHz processor: Processor Speed...
Page 179 The following table shows the SW2 DIP switch settings used for the 233 MHz Pentium II processor and the settings needed when replacing the standard processor with a Pentium II processor running at 266 MHz or 300 MHz: Setting Processor Speed (Switch SW2) Processor Speed 66/233...
Page 180: Setting Power-On Password Jumpers
Setting Power-On If you forget your Power-On Password, you will need to disable it by setting the appropriate jumper on the system board. Password Jumpers 1. Locate the appropriate jumper. For Pentium systems, this Locating the E6 Jumper on the Pentium System Board Locating the P2 Jumper (Pins 5-7) on the Pentium II System Board 2.
Page 181: Clearing Configuration Memory
Clearing The computer's configuration memory (CMOS) may occasionally be corrupted by static electricity. This happens Configuration very rarely. When it does occur, it is usually due to software or Memory hardware that is not executing accurately or by adding or removing expansion boards to or from the computer.
Page 182 5. Run the Computer Setup utility to reconfigure the system. System Board Jumpers and Switches panel. Refer to Chapter 3, "Using Compaq Utilities." If the system configuration is incorrect, your computer may not work properly and you may receive error messages on the screen.
Page 183: Shipping Your Computer
appendix HIPPING To prepare the computer for shipping, follow these guidelines: 1. Back up the hard drive files onto diskettes (or onto an external hard drive or other external storage device, if available). To prevent data loss, do not expose your backup diskettes to electrical or magnetic impulses.
Page 185: Preventing Electrostatic Damage
appendix LECTROSTATIC A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. Preventing To prevent electrostatic damage, observe the following precautions: Electrostatic Damage...
Page 186 Compaq authorized reseller or service provider. Electrostatic Discharge Use conductive field service tools. Use a portable field service kit with a folding static- dissipating work mat. For more information on static electricity, contact your Compaq authorized dealer, reseller, or service provider.
Page 187: Installing A New Battery
It is important to make a set of backup diagnostics diskettes before you install a new battery. If you are using a non-Compaq hard drive, it is important to take the following steps before installing the battery. 1. Run the Computer Setup utility and observe the drive type that is displayed in the System Configuration summary.
Page 188 3. Remove the computer cover. See the instructions in 4. The following illustration identifies the jumper pin location Battery Connection Location on the Pentium System Board Battery Connection Location on the Pentium II System Board 5. Connect the new battery to pins 9 through 12 on the Installing a New Battery Chapter 5, "Upgrading the Desktop Computer,"...
Page 189 6. Remove the backing from the adhesive on the hook-and-loop fastener strip, and place the battery and the hook-and-loop fastener strip as shown in the following illustration. Installing the Battery on the Desktop (Pentium Models) Installing the Battery on the Desktop (Pentium II Models) Reference Guide...
Page 190 Installing the Battery on the Minitower (Pentium Models) Installing a New Battery...
Page 191 To avoid the risk of electrical shock or damage to your equipment, do not disable this feature. 10. Turn on the computer. 11. Run the Computer Setup utility to reconfigure the system. Refer to Chapter 3, "Using Compaq Utilities." Reference Guide...

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