Viewing The Test Log; Diagnostic Messages - IBM x3250 M3 Problem Determination And Service Manual

Viewing the test log

To view the test log when the tests are completed, type the view command in the
DSA interactive menu, or select Diagnostic Event Log in the graphical user
interface. To transfer DSA Preboot collections to an external USB device, type the
copy command in the DSA interactive menu.

Diagnostic messages

The following table describes the messages that the diagnostic programs might
generate and suggested actions to correct the detected problems. Follow the
suggested actions in the order in which they are listed in the column.
Table 6. DSA Preboot messages
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, "Parts listing, System x3250 M3 Types 4251, 4252, and 4261," on page 119 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a Trained
service technician.
v Go to the IBM support website at http://www.ibm.com/systems/support/ to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component
089-801-xxx CPU
Test State Description
CPU Stress Aborted Internal
Test program error.
Action
1. Turn off and restart the system.
2. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.ibm.com/support/
docview.wss?uid=psg1SERV-DSA.
3. Run the test again.
4. Make sure that the system firmware is at the
latest level. The installed firmware level is shown
in the DSA event log in the Firmware/VPD
section for this component. For more
information, see "Updating the firmware" on
page 193.
5. Run the test again.
6. Turn off and restart the system if necessary to
recover from a hung state.
7. Run the test again.
8. Replace the following components one at a time,
in the order shown, and run this test again to
determine whether the problem has been solved:
a. (Trained service technician only)
Microprocessor board
b. (Trained service technician only)
Microprocessor
9. If the failure remains, go to the IBM website for
more troubleshooting information at
http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
Chapter 3. Diagnostics
79