Optional Dvd Drive Problems - IBM x3250 M3 Problem Determination And Service Manual

Optional DVD drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, "Parts listing, System x3250 M3 Types 4251, 4252, and 4261," on page 119 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
Trained service technician.
v Go to the IBM support website at http://www.ibm.com/systems/support/ to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
The optional DVD-ROM drive is
not recognized.
A CD or DVD is not working
correctly.
The DVD drive tray is not
working.
Action
1. Make sure that:
v The SATA connector to which the DVD drive is attached (primary or
secondary) is enabled in the Setup utility.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the DVD drive.
2. Run the DVD drive diagnostic programs.
3. Reseat the following components:
a. DVD drive
b. DVD drive cable
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. DVD drive
b. DVD drive interface board cable
c. DVD interface board
d. (Trained service technician only) System board
1. Clean the CD or DVD.
2. Run the DVD drive diagnostic programs.
3. Check the connector and signal cable for bent pins or damage.
4. Reseat the following components:
a. DVD drive
b. DVD drive cable
5. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. DVD drive
b. DVD drive cable
1. Make sure that the server is turned on.
2. Insert the end of a straightened paper clip into the manual tray-release
opening.
3. Reseat the DVD drive.
4. Replace the DVD drive.
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Chapter 3. Diagnostics