IBM x3250 M3 Problem Determination And Service Manual page 43

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, "Parts listing, System x3250 M3 Types 4251, 4252, and 4261," on page 119 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
v Go to the IBM support website at http://www.ibm.com/systems/support/ to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code Description
0010002 Microprocessor not supported.
001100D Microprocessor microcode missing.
0011000 Invalid microprocessor type.
0011004 Microprocessor failed BIST.
001100A Microcode updated failed.
Action
1. (Trained service technician only) Reseat the
microprocessor and restart the server.
2. (Trained service technician only) Remove the
microprocessor and install a new microprocessor.
Restart the server. If the error is corrected, the old
microprocessor is bad and must be replaced.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time.
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board
1. Update the server firmware to the latest level (see
"Updating the firmware" on page 193).
2. (Trained service technician only) Replace the
microprocessor.
1. Update the server firmware to the latest level (see
"Updating the firmware" on page 193).
2. (Trained service technician only) Remove and
replace the affected microprocessor (error LED is
lit) with a supported type (see "Installing the
microprocessor" on page 186).
1. Update the server firmware to the latest level (see
"Updating the firmware" on page 193).
2. (Trained service technician only) Reseat the
microprocessor.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board
1. Update the server firmware to the latest level (see
"Updating the firmware" on page 193).
2. (Trained service technician only) Replace the
microprocessor.
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Chapter 3. Diagnostics