Page 1 IBM System x3250 M3 Types 4251, 4252, and 4261 Problem Determination and Service Guide...
Page 3 IBM System x3250 M3 Types 4251, 4252, and 4261 Problem Determination and Service Guide...
Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 221 and the IBM Safety Information, IBM Environmental Notices and User's Guide on the IBM System x Documentation CD, and the Warranty Information document that comes with the server.N...
Page 6 ..165 Installing a USB embedded hypervisor flash device ..165 IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 7 Hardware service and support ....220 IBM Taiwan product service ....220 Appendix B.
Page 8 Index ......229 IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 9: Safety
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2011...
Page 10: Guidelines For Trained Service Technicians
Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
Page 11 v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.
Page 12: Safety Statements
Read any additional safety information that comes with the server or optional device before you install the device. Attention: Use No. 26 AWG or larger UL-listed or CSA certified telecommunication line cord. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
Page 14 Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble Dispose of the battery as required by local ordinances or regulations. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 15 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
Page 16 To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 17 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
Page 18 IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 19: Chapter 1. Start Here
You can solve many problems without outside assistance by following the troubleshooting procedures in this Problem Determination and Service Guide and on the IBM website. This document describes the diagnostic tests that you can perform, troubleshooting procedures, and explanations of error messages and error codes.
Page 20 Review this list for your specific problem; however, even if your problem is not listed, installing the update might solve the problem. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 21 If any hardware or software component is not supported, uninstall it to determine whether it is causing the problem. You must remove nonsupported hardware before you contact IBM or an approved warranty service provider for support.
Page 22: Undocumented Problems
To open an online service request, go to http://www.ibm.com/support/electronic/. Be prepared to provide information about any error codes and collected data and the problem determination procedures that you have used. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 23: Chapter 2. Introduction
Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 24: Notices And Statements In This Document
Danger: These statements indicate situations that can be potentially lethal or extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 25: Features And Specifications
– Simple-swap models only support v One serial port v For a list of supported microprocessors, ServeRAID-BR10il adapter. v One VGA port see http://www.ibm.com/servers/eserver/ serverproven/compat/us/. PCI expansion slots: Memory: Supports two PCI riser slots on the riser v Minimum: 1 GB...
Page 26 For information about the limits for particulates and gases, see “Particulate contamination” on page 223. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 27: Server Controls, Leds, And Power
Server controls, LEDs, and power This section describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off. For the location of the LEDs on the system board, see “System-board LEDs” on page 18. Front view The following illustration shows the controls, LEDs, and connectors on the front of the hot-swap 3.5-inch hard disk drive model.
Page 28: Rear View
Locator LED: Use this blue LED to visually locate the server among other servers. This LED is also used as a presence detection button. You can use IBM Systems Director to light this LED remotely. This LED is controlled by the IMM.
Page 29: Server Power Features
It allows you to blue screen the server and take a memory dump (use this button only when directed by the IBM service support). v PCI slot 1: Insert a low-profile PCI Express or PCI-X adapter into this slot.
Page 30: Turning Off The Server
Some operating systems require an orderly shutdown before you turn off the server. See your operating-system documentation for information about shutting down the operating system. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 31 Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Page 32: Internal Leds, Connectors, And Jumpers
Reserved Fan 1 connector Hard disk backplane Hypervisor Optical drive configuration connector Operator key connector connector information panel connector Wake-on-LAN Simple-swap HDD backplane signal connector IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 33: System-Board External Connectors
System-board external connectors The following illustration shows the external connectors on the system board. Serial (com1) Video Ethernet connector 1 USB connectors 1 & 2 Ethernet connector 2 USB connectors 3 & 4 SW1 (NMI button) Chapter 2. Introduction...
Page 34: System-Board Switches And Jumpers
(including power-on password) Boot block jumper v Pins 1 and 2: Boot from primary BIOS page (default). v Pins 2 and 3: Boot from backup BIOS page. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 35 Table 2. System board jumpers (continued) Jumper number Jumper name Jumper setting Trusted Platform Module Pins 1 and 2: Enable TPM (TPM) physical presence physical presence. jumper To enable TPM physical presence, complete the following steps: 1. Turn off the server and remove all power cords and external cables.
Page 36: System-Board Leds
Before you disconnect the power source, make a note of which LEDs are lit, including the LEDs that are lit on the operation information panel and LEDs inside the server on the system board. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 37: System-Board Optional Device Connectors
System-board optional device connectors The following illustration shows the connectors on the system board for user-installable optional devices. Virtual media key connector DIMM 1 DIMM 2 DIMM 3 DIMM 4 DIMM 5 DIMM 6 Battery Riser-card connector 1 Riser-card connector 2 ServeRAID-BR10il SAS/SATA controller connector...
Page 38 The following illustration shows the location of the PCI-X slot on the optional PCI-X riser-card assembly. PCI-X slot Power cable IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 39: Chapter 3. Diagnostics
- PCI slot information The diagnostic programs create a merged log that includes events from all collected logs. The information is collected into a file that you can send to IBM service and support. Additionally, you can view the server information locally through a generated text report file.
Page 40: Event Logs
When the server is not hung and the IMM is connected to a network, methods are available for you to view one or more event logs without having to restart the server. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 41 1. Go to http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp. 2. In the navigation pane, click IBM System x and BladeCenter Tools Center. 3. Expand Tools reference, expand Configuration tools, expand IPMI tools, and click IPMItool.
Page 42: Clearing The Event Logs
POST error codes The following table describes the POST error codes and suggested actions to correct the detected problems. These errors can appear as severe, warning, or informational. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 43 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 44 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 45 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 46 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 47 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 48 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 49 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 50 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 51: System-Event Log
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 52 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 53 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 54 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 55 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 56 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 57 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 58 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 59 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 60 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 61 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 62 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 63 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 64 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 65 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 66 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 67 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 68 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 69 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 70 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 71 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 72: Checkout Procedure
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 73: Performing The Checkout Procedure
Check the power supply LEDs (see “Power-supply LEDs” on page 75). b. Turn off the server and all external devices. c. Check all internal and external devices for compatibility at http://www.ibm.com/servers/eserver/serverproven/compat/us/. d. Check all cables and power cords. e. Set all display controls to the middle positions.
Page 74 18). i. Check for the following results: v Successful completion of POST (see “POST” on page 24 for more information) v Successful completion of startup IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 75: Troubleshooting Tables
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 76 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 77: Hypervisor Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 78: Intermittent Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 79: Keyboard, Mouse, Or Pointing-Device Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 80: Memory Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 81: Microprocessor Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 82: Monitor Or Video Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 83 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 84: Optional-Device Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 85: Optional Dvd Drive Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 86: Power Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 87: Serial-Device Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 88: Serverguide Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 89: Software Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 90: Universal Serial Bus (Usb) Port Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 91 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 92 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 93: Power-Supply Leds
Power-supply LEDs The following minimum configuration is required for the server to start: v One microprocessor v One 1 GB DIMM v Power supply v Power cord v ServeRAID SAS/SATA adapter v Five cooling fans The following illustration shows the locations of the power LEDs on power supply with Active Energy Manager (AEM).
Page 94: System Pulse Leds
1. If the LED flashes at 1Hz, it is functioning properly and no action is necessary. 2. If the LED is not flashing, (trained service technician only) replace the system board. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 95: Diagnostic Programs And Messages
2. Under Product support, click System x. 3. Under Popular links, click Software and device drivers. 4. Click IBM System x3250 M3 to display the matrix of downloadable files for the server. Utilities are available to reset and update the diagnostics code on the integrated USB flash device, if the diagnostic partition becomes damaged and does not start Chapter 3.
Page 96: Running The Diagnostic Programs
Aborted: The test could not proceed because of the server configuration Additional information concerning test failures is available in the extended diagnostic results for each test. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 97: Viewing The Test Log
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 98 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 99 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 100 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 101 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 102 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 103 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 104 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 105 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 106 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 107 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 108 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 109 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 110 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 111 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 112 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 113 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 114 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 115 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 116 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 117 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 118 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 119 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 120 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 121 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 122 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 123 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 124 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 125 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 126 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 127 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 128 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 129 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 130 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3250 M3 Types 4251, 4252, and 4261,” on page 119 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 131: Recovering The Server Firmware
1. Go to http://www.ibm.com/systems/support/. 2. Under Product support, click System x. 3. Under Popular links, click Software and device drivers. 4. Click System x3250 M3 to display the matrix of downloadable files for the server. 5. Download the latest server firmware update.
Page 132 2. Perform the firmware update by following the instructions that are in the firmware update package readme file. 3. Restart the server. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 133: Automated Boot Recovery (Abr)
4. At the firmware splash screen, press F3 when you are prompted to restore to the primary bank. The server boots from the primary bank. Out-of-band method: See the IMM documentation. Automated boot recovery (ABR) If the server is booting up and the IMM detect problems with the server firmware in the primary bank, it will automatically switch to the backup firmware bank and give you the opportunity to recover the primary bank.
Page 134: Solving Ethernet Controller Problems
16. If you suspect that the server firmware is damaged, see “Recovering the server firmware” on page 113. If the power supplies are working correctly, complete the following steps: IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 135: Problem Determination Tips
Because of the variety of hardware and software combinations that can encounter, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from IBM. The model number and serial number of the server are located on the front bezel.
Page 136 Configuration option settings v Operating-system control-file setup See Appendix A, “Getting help and technical assistance,” on page 219 for information about calling IBM for service. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 137: Chapter 4. Parts Listing, System X3250 M3 Types 4251, 4252, And 4261
Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 138 IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 139 Hard disk drive, 500 GB 7.2 K 3.5-inch hot-swap SATA 39M4533 Front bezel 59Y3220 Filler, DVD drive bay (models 22x, 32x, 42x, 52x, 62x, and 49Y4868 C2x) CD-RW/DVD-ROM drive 44W3255 CD-RW/DVD-RW drive 44W3256 DVD-ROM drive 44W3254 Chapter 4. Parts listing, System x3250 M3 Types 4251, 4252, and 4261...
Page 140 Cable, Mini SAS signal (model 62x) 41Y3884 Cable, SATA optical drive 59Y3229 Cable, front operator panel 59Y3228 Cable, 3.5-inch simple-swap SATA (models 22x, 32x, and 59Y3230 C2x) IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 141: Power Cords
IBM representative for assistance. Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
Page 142 Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 143 Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela 39M5219 Korea (Democratic People’s Republic of), Korea (Republic of) 39M5199 Japan 39M5068 Argentina, Paraguay, Uruguay 39M5226 India 39M5233 Brazil Chapter 4. Parts listing, System x3250 M3 Types 4251, 4252, and 4261...
Page 144 IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 145: Chapter 5. Removing And Replacing Server Components
Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 146: System Reliability Guidelines
You have replaced a hot-swap fan within 30 seconds of removal. v You have kept the preinstalled air baffle in place unless you are directed to remove it in this publication or by IBM service. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 147: Working Inside The Server With The Power On
Working inside the server with the power on Attention: Static electricity that is released to internal server components when the server is powered on might cause the server to halt, which might result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when you work inside the server with the power on.
Page 148: Removing And Replacing Tier 1 Crus
Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.
Page 149: Removing The Bezel
Important: Before you slide the cover forward, make sure that all the tabs on both the front, rear, and side of the cover engage the chassis correctly. If all the tabs do not engage the chassis correctly, it will be very difficult to remove the cover later.
Page 150: Installing The Bezel
130). Air baffle 4. Grasp the air baffle and lift it up out of the server. 5. Remove it from the server and set it aside. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 151: Installing The Dimm Air Baffle
Attention: For proper cooling and airflow, replace the air baffle before you turn on the server. Operating the server with an air baffle removed might damage server components. Installing the DIMM air baffle To install the DIMM air baffle, complete the following steps: 1.
Page 152: Installing The Riser-Card Assembly
3. Reconnect any adapter cables that you disconnected when you removed the riser-card assembly. 4. If the riser-card assembly is an optional PCI-X riser-card assembly, reconnect the riser-card power cable to the riser-card assembly. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 153: Removing The System Battery
The following notes describe information that you must consider when you replace the battery: v IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
Page 154 – Heat to more than 100°C (212°F) – Repair or disassemble Dispose of the battery as required by local ordinances or regulations. To remove the battery, complete the following steps. Battery IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 155: Installing The Battery
Use your thumb and index finger to lift the battery from the socket. 6. Dispose of the battery as required by local ordinances or regulations. See the IBM Environmental Notices and User's Guide on the IBM System x Documentation CD for more information.
Page 156 7. Slide the server into the rack. 8. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 157: Removing The Pci-X Riser-Card Power Cable
Note: You must wait approximately 1 to 3 minutes after you connect the power cord of the server to an electrical outlet before the power-control button becomes active. 9. Start the Setup utility and reset the configuration. v Set the system date and time. v Set the power-on password.
Page 158: Installing The Pci-X Riser-Card Power Cable
4. Disconnect any cables from the adapter. 5. If the riser-card assembly is an optional PCI-X riser-card assembly, disconnect the riser-card power cable from the riser-card assembly. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 159: Installing An Adapter
PCI-X slot Power cable 6. Grasp the riser-card assembly at the front grip point and rear edges and lift to remove it from the server. 7. Place the riser-card assembly on a flat, static-protective surface. 8. Carefully grasp the adapter by its top edge or upper corners, and pull the adapter from the riser-card assembly.
Page 160 PCI-X adapters. Expansion-slot cover Adapter Expansion slot 2 Expansion slot 1 Expansion-slot cover Riser-card assembly Adapter Guide channels To install an adapter, complete the following steps: IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 161 1. Read the safety information that begins on page vii and the “Installation guidelines” on page 127. 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables; then, remove the server cover (see “Removing the cover” on page 130).
Page 162: Hard Disk Drive
4. Remove the filler panel from the bay. 5. Pull the loops of the drive tray toward each other and pull the tray out of the bay. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 163 Installing a simple-swap Serial ATA (SATA) hard disk drive Attention: Simple-swap hard disk drives are not hot-swappable. Disconnect all power from the server before you remove or install a simple-swap hard disk drive. To install a simple-swap SATA hard disk drive, complete the following steps. Note: v If you have only one hard disk drive, install it in the left drive bay.
Page 164 To install a hot-swap hard disk drive, complete the following steps. Note: If you have only one hard disk drive, install it in the left or upper-left drive bay. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 165: Removing An Optional Dvd Drive
Drive-tray assembly Drive handle (in open position) Filler panel Attention: To avoid damage to the hard disk drive connectors, make sure that the server cover is in place and fully closed whenever you install or remove a hard disk drive. 1.
Page 166 6. Attach the drive-retention clip to the side of the DVD drive filler that you removed in 6 on page 149. 7. Slide the DVD drive filler into the DVD drive bay until the drive filler clicks into place. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 167: Installing An Optional Dvd Drive
The following notes describe the type of drives that the server supports and other information that you must consider when you install an optional DVD drive. For a list of supported drives, see http://www.ibm.com/servers/eserver/serverproven/ compat/us/. v Locate the documentation that comes with the drive and follow those instructions in addition to the instructions in this chapter.
Page 168 8. Attach the drive-retention clip that you removed in 7to the side of the new DVD drive. Drive retention clip Alignment pins Note: If you are installing a drive that contains a laser, observe the following safety precaution. Statement 3: IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 169: Removing A Memory Module
CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
Page 170: Installing A Memory Module
The specifications of a DDR3 DIMM are on a label on the DIMM, in the following format. ggg eRxff-PC3-wwwwwm-aa-bb-cc where: ggg is the total capacity of the DIMM (for example, 1GB, 2GB, or 4GB) e is the number of ranks IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 171 1 = single-rank 2 = dual-rank 4 = quad-rank ff is the device organization (bit width) 4 = x4 organization (4 DQ lines per SDRAM) 8 = x8 organization 16 = x16 organization wwwww is the DIMM bandwidth, in MBps 8500 = 8.53 GBps (PC3-1066 SDRAMs, 8-byte primary data bus) 10600 = 10.66 GBps (PC3-1333 SDRAMs, 8-byte primary data bus) m is the DIMM type...
Page 172 The server supports up to three single-rank, dual-rank, or quad-rank RDIMMs per channel. v The RDIMM options that are available for the server are 1 GB, 2 GB, 4 GB, and 8 GB DIMMs. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 173 v You can install a maximum of 32 GB of memory in the server when you use RDIMMs. v The following table lists the supported RDIMM population. Table 12. Supported RDIMM population per channel DIMM Ranks per connectors per DIMMs installed DIMM (any channel in each channel DIMM type...
Page 174 6. Open the retaining clip on each end of the DIMM connector. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, open and close the clips gently. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 175: Removing A Fan
7. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the outside of the server. Then, remove the DIMM from the package. 8. Turn the DIMM so that the DIMM keys align correctly with the connector. 9.
Page 176: Installing A Fan
To install the replacement fan, complete the following steps: 1. Position the replacement fan so that the airflow arrow on the fan points toward the rear of the server. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 177: Removing An Optional Ibm Serveraid-Mr10I Sas/Sata Controller
8. Turn on all attached devices and the server. Removing an optional IBM ServeRAID-MR10i SAS/SATA Controller To remove an IBM ServeRAID-MR10i SAS/SATA adapter, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines”...
Page 178: Installing An Optional Ibm Serveraid-Mr10I Sas/Sata Controller
7. Take the signal cable that is attached to the drive backplane and connect it to the ServeRAID adapter. The following illustration shows the connectors on the controller to which you connect the signal cable from the drive backplane. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 179 8. Route the signal cable from the drive backplane through the fan cage hole on the left of fan 1 as shown in the following illustration. SAS/SATA signal cable Microprocessor Heatsink Orientation DIMMs DIMMs Hard disk drive backplane configuration cable Hard disk drive backplane 9.
Page 180: Removing An Optional Ibm Serveraid-Mr10Is Vault Sas/Sata Controller
To install the ServeRAID-MR10is VAULT SAS/SATA controller and route the cables, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 127. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 181 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables. Attention: To avoid breaking the retaining clips or damaging the ServeRAID-MR10is VAULT SAS/SATA adapter connector, open and close the clips gently. 3. Remove the cover (see “Removing the cover” on page 130). 4.
Page 182 15. Turn on the peripheral devices and the server. Note: When you restart the server, you are prompted to import the existing RAID configuration to the new ServeRAID adapter. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 183: Removing A Usb Embedded Hypervisor Flash Device
Removing a USB embedded hypervisor flash device To remove a hypervisor flash device, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 127. 2. Turn off the server and peripheral devices and disconnect the power cords. 3.
Page 184 9. Install the cover (see “Installing the cover” on page 130). 10. Slide the server into the rack. 11. Turn on the peripheral devices and the server. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 185: Removing The Virtual Media Key
Removing the virtual media key To remove the virtual media key, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 127. 2. Turn off the server and peripheral devices and disconnect all power cords; then, remove the cover (see “Removing the cover”...
Page 186: Removing And Replacing Tier 2 Crus
7. Turn on the peripheral devices and the server. Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 187: Installing The Dvd Cable
Cable connector latch 7. If you are instructed to return the DVD drive cable, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the DVD cable To install the DVD cable, complete the following cable: 1.
Page 188 8. Slide the server into the rack. 9. Reconnect the power cord and any cables that you removed. 10. Turn on the peripheral devices and the server. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 189: Removing The Operator Information Panel Assembly
Removing the operator information panel assembly To remove the operator information panel assembly, complete the following steps. 1. Read the safety information that begins on page vii and the “Installation guidelines” on page 127. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables.
Page 190: Removing The Backplane Or Back Plate (3.5-Inch Drives)
7. Disconnect the backplane or back plate cables: v If the server is a hot-swap model, disconnect the SAS/SATA controller signal cable, the power cable, and the configuration cable from the backplane. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 191: Installing The Backplane Or Back Plate (3.5-Inch Drives)
v If the server is a simple-swap model, disconnect the SATA signal cable and the power cable from the back plate. Note: – You might want to disconnect the cable from the SAS/SATA controller first, or remove the SAS/SATA controller from its connector, to make it easier to disconnect the cable from the backplane or back plate.
Page 192: Removing The Sas Backplane (2.5-Inch Drives)
Installing the SAS backplane (2.5-inch drives) To install the replacement 2.5-inch hot-swap drives backplane, complete the following steps. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 193 Alignment tabs Connectors Connectors Alignment slots 1. Connect the cables to the replacement backplane: v Connect the SAS/SATA controller signal cable to the backplane. v Connect the power cable to the backplane. v Connect the configuration cable to the backplane. 2.
Page 194: Removing A Drive Cage
The following illustration shows installing a simple-swap 3.5-inch drive cage. The following illustration shows installing a hot-swap 3.5-inch drive cage. The following illustration shows installing a hot-swap 2.5-inch drive cage. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 195 To remove a drive cage, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 127. 2. Turn off the server and peripheral devices, and disconnect the power cord and all external cables. 3.
Page 196: Installing A Drive Cage
The following illustration shows installing a simple-swap 3.5-inch drive cage. The following illustration shows installing a hot-swap 3.5-inch drive cage. The following illustration shows installing a hot-swap 2.5-inch drive cage. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 197: Removing The Power Supply
To install a drive cage, complete the following steps: 1. Make sure that the backplane or back plate is removed from the drive cage. (See “Removing the backplane or back plate (3.5-inch drives)” on page 172 or “Removing the SAS backplane (2.5-inch drives)” on page 174 for instructions, as applicable.) 2.
Page 198 6. Remove the screw that holds the power supply to the rear of the chassis. 7. Loosen the captive thumbscrew that secures the rear of the power supply to the chassis bottom. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 199: Installing The Power Supply
8. Lift the power supply out of the bay. 9. If you are instructed to return the power supply, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the power supply To install the replacement power supply, complete the following steps: 1.
Page 200: Removing And Replacing Frus
8. If you are instructed to return the SAS/SATA adapter, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 201: Installing An Ibm Serveraid-Br10Il Sas/Sata Controller V2
ServeRAID documentation at http://www.ibm.com/systems/support/. To install the adapter if your server model did not come with this adapter, complete the following steps to install an IBM ServeRAID-BR10il v2 SAS/SATA Controller. Important: To ensure that any of your ServeRAID adapters function properly on UEFI-based servers, make sure that the adapter firmware and supporting device drivers are updated to at least 11.x.x-XXX.
Page 202 13. Turn on the peripheral devices and the server. Note: When you restart the server, you are prompted to import the existing RAID configuration to the new ServeRAID adapter. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 203: Microprocessor
Read the documentation that comes with the microprocessor to determine whether you have to update the server firmware. To download the most current level of server firmware, go to http://www.ibm.com/systems/support/. v The microprocessor uses an integrated voltage regulator on the system board.
Page 204: Installing The Microprocessor
2. Under Product support, click System x. 3. Under Popular links, click Software and device drivers. 4. Click IBM System x3250 M3 to display the matrix of downloadable files for the server. v The microprocessor speeds are automatically set for this server; therefore, you do not have to set any microprocessor frequency-selection jumpers or switches.
Page 205 To install the replacement microprocessor, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 127 2. Make sure that the microprocessor bracket frame and release latch are both fully open. Attention: v When you handle static-sensitive devices, take precautions to avoid damage from static electricity.
Page 206: Thermal Grease
Note: 1. Read the safety information that begins on page vii. 2. Read “Installation guidelines” on page 127. 3. Read “Handling static-sensitive devices” on page 129. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 207 To replace damaged or contaminated thermal grease on the microprocessor and heat sink, complete the following steps: 1. Place the heat sink on a clean work surface. 2. Remove the cleaning pad from its package and unfold it completely. 3. Use the cleaning pad to wipe the thermal grease from the bottom of the heat sink.
Page 208: Removing The System Board
4. Remove the riser-card assembly (see “Removing the riser-card assembly” on page 133). 5. Remove the IBM ServeRAID-BR10il v2 SAS/SATA controller if one is installed (see “Removing an IBM ServeRAID-BR10il SAS/SATA Controller v2” on page 182). IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 209: Installing The System Board
Attention: You must remove the ServeRAID-BR10il v2 SAS/SATA controller to remove the screw below the SAS/SATA controller that secures the system board to the chassis. 6. Remove the air baffle (see “Removing the DIMM air baffle” on page 132). 7. Remove the heat sink and microprocessor, and set them aside on a static-protective surface for reinstallation (see “Removing the microprocessor”...
Page 210 Update the UUID (see “Updating the Universal Unique Identifier (UUID)” on page 211). v Update the DMI/SMBIOS (see “Updating the DMI/SMBIOS data” on page 214). IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 211: Chapter 6. Configuration Information And Instructions
The firmware for the server is periodically updated and is available for download on the IBM website. To check for the latest level of firmware, such as the server firmware, vital product data (VPD) code, device drivers, and service processor firmware complete the following steps.
Page 212 Virtual Media Key. You can order the optional IBM Virtual Media Key, if one did not come with your server. For more information about how to enable the remote presence function, see “Using the remote presence capability and blue-screen...
Page 213: Using The Serverguide Setup And Installation Cd
Setup and Installation CD and view the online overview. Not all features are supported on all server models. The ServerGuide program requires a supported IBM server with an enabled startable (bootable) CD drive. In addition to the ServerGuide Setup and Installation CD, you must have your operating-system CD to install the operating system.
Page 214 4. The ServerGuide program prompts you to insert your operating-system CD and restart the server. At this point, the installation program for the operating system takes control to complete the installation. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 215: Using The Setup Utility
ServerGuide program to install your operating system, complete the following steps to download the latest operating-system installation instructions from the IBM website. Note: Changes are made periodically to the IBM website. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/.
Page 216 - Reboot System on NMI Enable or disable restarting the system whenever a nonmaskable interrupt (NMI) occurs. Disabled is the default. - Commands on USB Interface Preference IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 217 Select this choice to enable or disable the Ethernet over USB interface on IMM. - Network Configuration Select this choice to view the system management network interface port, the IMM MAC address, the current IMM IP address, and host name; define the static IMM IP address, subnet mask, and gateway address, specify whether to use the static IP address or have DHCP assign the IMM IP address, save the network changes, and reset the IMM.
Page 218 Select this choice to exit from the Setup utility. If you have not saved the changes that you have made in the settings, you are asked whether you want to save the changes or exit without saving them. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 219 Passwords From the User Security menu choice, you can set, change, and delete a power-on password and an administrator password. The User Security choice is on the full Setup utility menu only. If you set only a power-on password, you must type the power-on password to complete the system startup and to have access to the full Setup utility menu.
Page 220: Using The Boot Manager Program
USB mass storage device is installed, a submenu item (USB Key/Disk) is displayed. 4. Use the Up Arrow and Down Arrow keys to select an item from the Boot Selection Menu and press Enter. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 221: Starting The Backup Server Firmware
The next time the server starts, it returns to the startup sequence that is set in the Setup utility. Starting the backup server firmware The system board contains a backup copy area for the server firmware (formerly BIOS firmware). This is a secondary copy of the server firmware that you update only during the process of updating the server firmware.
Page 222: Using The Embedded Hypervisor
4. Select Add Boot Option; then, select Embedded Hypervisor. Press Enter, and then select Esc. 5. Select Change Boot Order and then select Commit Changes; then, press Enter. 6. Select Save Settings and then select Exit Setup. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 223: Using The Remote Presence Capability And Blue-Screen Capture
Using the remote presence capability and blue-screen capture The remote presence and blue-screen capture features are integrated functions of the integrated management module (IMM). When the optional IBM Virtual Media Key is installed in the server, it activates the remote presence functions. The virtual media key is required to enable the integrated remote presence and blue-screen capture features.
Page 224: Enabling The Intel Gigabit Ethernet Utility Program
Enable and disable the Intel Gigabit Ethernet Utility program from the Setup utility. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 225: Configuring The Gigabit Ethernet Controller
2. Under Product support, click System x. 3. Under Popular links, click Software and device drivers. 4. From the Product family menu, select System x3250 M3 and click Go. Enabling and configuring Serial over LAN (SOL) Establish a Serial over LAN (SOL) connection to manage servers from a remote location.
Page 226: Using The Lsi Configuration Utility Program
Use this option to create an integrated array of two disks plus up to two optional hot spares. All data on the primary disk can be migrated. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 227 – Integrated Mirroring Enhanced (IME) with hot-spare support (also known as RAID 1E) Use this option to create an integrated mirror enhanced array of three to eight disks, including up to two optional hot spares. All data on the array disks will be deleted.
Page 228: Ibm Advanced Settings Utility Program
Updating IBM Systems Director If you plan to use IBM Systems Director to manage the server, you must check for the latest applicable IBM Systems Director updates and interim fixes. Note: Changes are made periodically to the IBM website. The actual procedure might vary slightly from what is described in this document.
Page 229: Updating The Universal Unique Identifier (Uuid)
If a newer version of IBM Systems Director than what comes with the server is shown in the drop-down list, follow the instructions on the web page to download the latest version. 2. Install the IBM Systems Director program.
Page 230 When the default values are used and ASU is unable to access the IMM using the online authenticated LAN access method, ASU will automatically use the unauthenticated KCS access method. IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 231 See the Advanced Settings Utility Users Guide for more details. You can access the ASU Users Guide from the IBM website. Note: Changes are made periodically to the IBM website. The actual procedure might vary slightly from what is described in this document.
Page 232: Updating The Dmi/Smbios Data
Make sure that you unpack the ASU and the required files to the same directory. In addition to the application executable (asu or asu64), the following files are required: v For Windows based operating systems: – ibm_rndis_server_os.inf IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 233 – device.cat v For Linux based operating systems: – cdc_interface.sh 4. After you install ASU, Type the following commands to set the DMI: asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model> [access_method] asu set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n> [access_method] asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> [access_method] Where: <m/t_model> The server machine type and model number.
Page 234 SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> host <imm_ip> v Bootable media: You can also build a bootable media using the applications available through the Tools Center website at http://publib.boulder.ibm.com/infocenter/toolsctr/ IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 235 From the left pane, click IBM System x and BladeCenter Tools Center, then click Tool reference for the available tools. 5. Restart the server. Chapter 6. Configuration information and instructions...
Page 236 IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 237: Appendix A. Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.
Page 238: Software Service And Support
9 a.m. to 6 p.m. IBM Taiwan product service IBM Taiwan product service contact information: IBM Taiwan Corporation 3F, No 7, Song Ren Rd. Taipei, Taiwan Telephone: 0800-016-888 IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 239: Appendix B. Notices
The materials at those websites are not part of the materials for this IBM product, and use of those websites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Page 240: Important Notes
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.
Page 241: Particulate Contamination
If IBM determines that the levels of particulates or gases in your environment have caused damage to the server, IBM may condition provision of repair or replacement of servers or parts on implementation of appropriate remedial measures to mitigate such environmental contamination.
Page 242: Telecommunication Regulatory Statement
In the request, be sure to include the publication part number and title. When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you.
Page 243: European Union Emc Directive Conformance Statement
EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der IBM verändert bzw.
Page 244: Vcci Class A Statement
Japanese Electronics and Information Technology Industries Association (JEITA) Confirmed Harmonics Guideline (products less than or equal to 20 A per phase) Korean Class A warning statement IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 245: Russia Electromagnetic Interference (Emi) Class A Statement
Russia Electromagnetic Interference (EMI) Class A statement People's Republic of China Class A electronic emission statement Taiwan Class A compliance statement Appendix B. Notices...
Page 246 IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 247: Index
LED 10 on-board programs, starting 78 eject button 10 programs, overview 77 checkout procedure 54, 55 test log, viewing 79 Class A electronic emission notice 224 text message format 78 code updates 2 tools, overview 21 © Copyright IBM Corp. 2011...
Page 248 Ethernet controller configuration 194 help, getting 219 event logs 22 humidity 8 clearing 24 hypervisor flash device expansion bays 7 problems 59 hypervisor flash devicer installing 165 IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 249 IBM Advanced Settings Utility program key, virtual media overview 210 installing 167 IBM Support Line 220 keyboard problems 61 IBM Systems Director updating 210 IMM 194, 203 error messages 33 IMM event log 22 AC power LED 11 IMM heartbeat...
Page 250 ServeRAID-MR10is VAULT SAS/SATA Power supply with AEM adapter 162 AC power LED 11 removing/replacing DC power LED 11 the system board 190 Power-error LED 11 IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 251 replacement parts 119 slot locations adapter 19 replacing PCI Express 19 battery 137 battery, system 135 PCI-X 20 bezel 132 slots DVD drive 147 PCI expansion 7 fan 157 software problems 71 microprocessor 185 software service and support 220 operator information panel assembly 171 specifications 7 power supply 179 standby mode 11...
Page 252 167 VMware Hypervisor support 194 Wake on LAN feature 12 website publication ordering 219 support 219 support line, telephone numbers 220 UEFI flash diskette 113 IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide...
Page 254 Part Number: 81Y6119 Printed in USA (1P) P/N: 81Y6119...

IBM x3250 M3 Problem Determination And Service Manual

Chapter 1. Start here

Chapter 2. Introduction

Chapter 3. Diagnostics

Chapter 4. Parts Listing, System X3250 M3 Types 4251, 4252, and 4261

Chapter 5. Removing and Replacing Server Components

Chapter 6. Configuration Information and Instructions

Appendix A. Getting Help and Technical Assistance

Appendix B. Notices

Quick Links

Related Manuals for IBM x3250 M3

Summary of Contents for IBM x3250 M3

Table of Contents