IBM x3250 M3 Problem Determination And Service Manual page 136

v Diagnostic program type and version level
v Hardware configuration (print screen of the system summary)
v IMM firmware level
v Operating system software
You can solve some problems by comparing the configuration and software setups
between working and nonworking servers. When you compare servers to each
other for diagnostic purposes, consider them identical only if all the following factors
are exactly the same in all the servers:
v Machine type and model
v IMM firmware level
v Adapters and attachments, in the same locations
v Address jumpers, terminators, and cabling
v Software versions and levels
v Diagnostic program type and version level
v Configuration option settings
v Operating-system control-file setup
See Appendix A, "Getting help and technical assistance," on page 219 for
information about calling IBM for service.
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IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide