IBM x3250 M3 Problem Determination And Service Manual page 49

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, "Parts listing, System x3250 M3 Types 4251, 4252, and 4261," on page 119 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
v Go to the IBM support website at http://www.ibm.com/systems/support/ to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code Description
3138002 Boot configuration error
3808000 IMM communication failure
3808002 Error updating system configuration to IMM
3808003 Error retrieving system configuration from
IMM
3808004 IMM system event log full
3818005 Current Bank Core Root of Trust
Measurement (CRTM) capsule signature
invalid
Action
1. Remove any recent configuration changes made
to the Setup utility.
2. Run the Setup utility, select Load Default
Settings, and save the settings.
1. Remove power from the server for 30 seconds,
and then reconnect the server to power and
restart it.
2. Update the IMM firmware to the latest level (see
"Updating the firmware" on page 193).
3. Make sure that the virtual media key is seated
and not damaged.
4. (Trained service technician only) Replace the
system board.
1. Remove power from the server, and then
reconnect the server to power and restart it.
2. Run the Setup utility and select Save Settings.
3. Update the IMM firmware to the latest level (see
"Updating the firmware" on page 193).
1. Remove power from the server, and then
reconnect the server to power and restart it.
2. Run the Setup utility and select Save Settings.
3. Update the IMM firmware to the latest level (see
"Updating the firmware" on page 193).
v When using out-of-band, use the IMM Web
interface or IPMItool to clear the logs from the
operating system.
v When using the local console:
1. Run the Setup utility.
2. Select System Event Log.
3. Select Clear System Event Log.
4. Restart the server.
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
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Chapter 3. Diagnostics