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Troubleshooting tables
Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms. See the Problem Determination and Service Guide on the IBM System x
Documentation CD for more detailed troubleshooting information. If you cannot find
a problem in these tables, run the diagnostic programs (see "Running the diagnostic
programs" in the Problem Determination and Service Guide).
If you have just added new software or a new optional device and the server is not
working, complete the following steps before you use the troubleshooting tables:
1. Remove the software or device that you just added.
2. Run the diagnostic tests to determine whether the server is running correctly.
3. Reinstall the new software or new device.
DVD drive problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)" , that step must be performed only by
a trained service technician.
Symptom
DVD drive is not recognized.
A DVD is not working correctly.
The DVD drive tray is not
working.
50
System x3100 Type 4348: Installation Guide
Action
1. Make sure that:
v The SATA channel to which the DVD drive is attached (primary or
secondary) is enabled in the Configuration/Setup Utility program.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the DVD drive.
2. Run the DVD drive diagnostic programs.
3. Reseat the following components:
a. DVD drive
b. DVD drive cable
c. (Trained service technician only) System board
4. Replace the components listed in step 3 one at a time, in the order shown,
restarting the server each time.
1. Clean the DVD.
2. Run the DVD drive diagnostic programs.
3. Reseat the DVD drive cable.
4. Reseat the DVD drive.
5. Replace the DVD drive
1. Make sure that the server is turned on.
2. Insert the end of a straightened paper clip into the manual tray-release
opening.
3. Reseat the DVD drive.
4. Replace the DVD drive.
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