Troubleshooting Tables; Cd Or Dvd Drive Problems - IBM System x3800 Manual

Troubleshooting tables

Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms.
If you cannot find the problem in these tables, see "Running the diagnostic
programs" on page 71 for information about testing the server.
If you have just added new software or a new optional device and the server is not
working, complete the following steps before using the troubleshooting tables:
1. Check the light path diagnostics LEDs on the operator information panel (see
2. Remove the software or device that you just added.
3. Run the diagnostic tests to determine whether the server is running correctly.
4. Reinstall the new software or new device.

CD or DVD drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, System x3800 Type 8865," on page 107 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The CD or DVD drive is not
recognized.
A CD or DVD is not working
correctly.
The CD or DVD drive tray is not
working.
48
IBM System x3800 Type 8865: Problem Determination and Service Guide
"Light path diagnostics" on page 61).
Action
1. Make sure that:
v The IDE channel to which the CD or DVD drive is attached (primary or
secondary) is enabled in the Configuration/Setup Utility program.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the CD or DVD drive.
2. Run the CD or DVD drive diagnostic programs.
3. Reseat the following components:
a. CD or DVD drive
b. CD or DVD drive cable
c. I/O board
4. Replace the components listed in step 3 one at a time, in the order shown,
restarting the server each time.
1. Clean the CD or DVD.
2. Run the CD or DVD drive diagnostic programs.
3. Reseat the CD or DVD drive.
4. Replace the CD or DVD drive.
1. Make sure that the server is turned on.
2. Insert the end of a straightened paper clip into the manual tray-release
opening.
3. Reseat the CD or DVD drive.
4. Replace the CD or DVD drive.