Canon MultiPASS C5000 Service Manual page 214

4.2 Errors not Shown on the Display
See Part 1: Facsimile, Chapter 3: 4.3 Errors not Shown on the LCD in the general
symptom/cure chart.
REFERENCE
a) Operational problems
Printer doesnot print
If the printer is turned on, but it still does not print, there is a problem either with the
printer or its communication with your computer. Follow these steps to determine the
problem:
Solutions: (1) Check the interface cable connection. Make sure you have connected the
correct interface cable to your computer, and that the connections are
secure.
(3) Run one of the test prints described in Part 7: Facsimile, Chapter 3: 6. TEST
FUNCTIONS. If this prints, the problem is in the communication between
the printer and your computer.
driver and output interface port).
(5) Print a screen dump from your computer. If it still does not print, there is a
problem with your software, or your interface port.
b) Paper pickup/eject error
Paper is not plckedyp_fFm the auto sheet feeder__
Solutions:
MODE", and then press the RESUME button.
(3) If the paper is loaded, make sure that the computer is set up correctly for
your printer. (Printer driver and output interface port)
If the printer cannot load paper, see Part 1: Facsimile, Chapter 3: 4.
TROUBLESHOOTING.
Solutlons: Most software applications tell the printer to eject the paper after printing,
however, some do not. If the printer does not automatically eject a sheet of
paper after printing, press the RESUME button to eject the paper.
Chapter 3: Maintenance & Service
3-3