Power Computing PowerCenter PRO User Manual page 87

Troubleshooting
Back Up and Save.
It is always a good idea to back up and save your information prior to
calling Power's technical support team.
Be in front of the computer when you call.
In some cases in depth troubleshooting may be required to identify the
issue you are experiencing. The technician may request that you perform a
series of troubleshooting steps in an effort to more accurately identify and
resolve the issue. Having access to your computer while on the phone with
the technician will help facilitate this process.
Know the versions of both the software and the MAC OS you are using.
There can be significant differences between various versions of software,
some of which will conflict with other specific versions of software. The
more information of this type we have the easier it will be for us to resolve
issues that may occur from their use. You can usually obtain the version
number of the software you are using by clicking once on the programs
application icon and selecting "Get Info" from the File menu.
Have your computer serial number available.
The serial number is located on a white sticker either on the back or
bottom of the computer. This will help our technicians identify the
configuration of your system as well as your warranty information and will
help them identify and resolve issues with your computer more easily.
Have your Power CD and disks for any other software which may be
involved easily available.
In some cases it may be necessary to reinstall system software, or if you are
having a issue with a particular application, control panel or extension, it
may be necessary to reinstall that piece of software. Having your CDs or
disks available will help facilitate the troubleshooting process.
Have your invoice, this User's Guide and the Mac OS manual available.
Throughout the troubleshooting process, the technician will point out
relevant information in the manual that will enable you to resolve the issue
should it occur again.
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PowerCenter User's Guide
For Technical Support, Call 1-800-708-6227